DisplayPort to HDMI Not Working – in Microsoft Windows 10

Another computer fiasco in the information technology world order. Let me cut to the chase immediately in this blog post. Microsoft is notorious for NOT supporting certain hardware or in this a cable.

I earn supplemental income on a website where I answer computer and technology related questions. Here is the initial request:

“I have Idea Pad 330 and an external Think Center monitor. I installed the latest update to windows 10 and the BIOS, Ideapad still doesn’t recognize monitor. Is there a specific driver to install and how do I get to it to download and install?”

I will spare you some agony. I was NOT able to fix this DisplayPort to HDMI not working problem on a computer with Microsoft Windows 10 operating system. It is possible that Microsoft has not release drivers or is compatible with Display Port to HDMI cables.

In this instance this individual had an HDMI connection on their Lenovo Idea Pad 330 laptop. They had a Think Center TIO 21.5 inch touch monitor with just a Display Port connection. This client took my advice and is going to try to exchange this computer monitor for one with an HDMI connection.

I will post the troubleshooting steps that I performed. However, keep in mind you may not be able to fix your DisplayPort to HDMI Not Working problem. In the future Microsoft could start supporting these types of cables or it will just start working.

I have been able to get certain hardware to work with Windows 10 operating system, even though this hardware was older or that it was NOT officially supported. Here is my response:

Have you tried going into Device Manager to see if that monitor is being detected? Also, if you are connecting your laptop to your monitor via HDMI cable it might get detected easier by hooking it up first and then booting into Windows 10. Another thing you can try is looking for the FN key and F10 keys.

Press the FN key and then the F10, this is supposed to make Windows use the external monitor. You may need to press these keys twice. Can you try pressing FN F10 and choosing those options until one works.

There might be buttons on the monitor itself that allows you to change the connector type. Is display port the only connector on that monitor? Another trick you can try is shutdown your laptop.

Leave your monitor turned on. Close the lid on your laptop. If you cannot power it on without opening the lid, then quickly power on the laptop and close the lid.

This should force your laptop to used your external monitor. Now see if Windows 10 detects it and it works. Yes, I would try the previous instructions.

Shutdown the laptop. Power on laptop, immediately close lid. See if it forced the external monitor to work.

I am searching to see if it is the HDMI to DisplayPort. I think you said you had two cables? Can you try the other one?

Can you press the windows key + P. How many options are available? I have an external monitor connected.

I have four options to choose from:

PC Screen only
Duplicate
Extend
Second screen only

Will it let you choose one of the last three? It detects your IBM monitor. You should be able to just left click on one of those choices and it should start working.

It could be a drivers issue with your graphics device. Also, it could be many reasons why. You might just want to buy an HDMI monitor to go with your HDMI laptop.

Windows 10 Start Menu Not Working – Potential Fix

Another computer problem in the world order. This time another problem with Microsoft Windows 10. A client from a third party website where I earn supplemental income had a Windows 10 start menu not working problem.

This is a common problem with Microsoft Windows 10. Here is their initial request:

“Start does not open, notifications does not open.”

I was NOT able to remotely administrate this computer, so I had to guide them with instructions. Here is my response with instructions:

You might be able to perform a Windows system restore. Restore Windows back to before you were having this problem. Press Ctrl Alt Delete keys at the same time.

A blue windows should open up. Select “Task Manager”. Click on “File” from top menu. Select “Run new task”.

Place check next to “Create this task with administrative privileges”. Type in “cmd” without quotes”. Click on “OK”.

Type this command into a black command prompt window:

rstrui.exe

A system restore windows should open. Click on “Next”. Choose a restore point by clicking on one, then click “Next”.

Try to choose a restore point back to before you were having this problem. Click on “Finish” to confirm your restore point. Windows 10 system restore will need to restart your computer and can take awhile to run.

Eventually Windows 10 will boot normal. Hopefully, this will fix your problem. You can try to open a command prompt by pressing and holding the windows key and R key at the same time.

A run box should open up. Type in:

rstrui.exe

See if system restore will now open. Press windows key and X key at same time. Select command prompt.

Type in rstrui.exe. Will file explorer open? It is a yellow file icon on your bottom task bar. Are you able to see your icons on the bottom task bar?

Click on yellow file explorer icon and see if it will open. At the top of file explorer look for “This PC”. You can type in text into that bar.

Type in cmd and press enter. A black screen should open up with c:\windows\system32>. Type in this command into black window.

rstrui.exe

This individual still could NOT use search, notifications, or start menu icon. Also, they claimed that system restore did not complete successfully. Open file manager the way you did before.

Open a command prompt through file manager. Perform a system file check scan three times in command prompt.

sfc /scannow

Reboot Microsoft Windows 10. Try performing a system restore. If it does NOT complete run a chkdsk scan in a command prompt.

Reboot the computer after scheduling a chkdsk scan.

chkdsk c: /f /r

Type a Y for yes to schedule scan. Hopefully, these tips helped you solve your Windows 10 start menu not working problem.

CPU Liquid Cooler – Dusty Radiator Can Cause Problems

I recently had an in person computer repair customer. They wanted me to diagnose an intermittent power issue with their gaming computer. They brought in a rather large gaming desktop computer.

They had recently moved this computer from home to home and even room to room. This Microsoft Windows 10 based computer would not power on. Intermittent power issues can be caused by many different reasons.

One being potential electric static discharge. Electrons, especially computers build up electric static. This can cause a desktop or laptop computer to not power on.

Disconnect the power cable from both the wall outlet and computer. Press and hold the power button for at least 30 seconds. Plug in the computer and now try powering it on.

I have noticed with my own personal experiences, that when I just move computer from room to room they will NOT power on, but discharging any electric static discharge works. This gaming computer had two obvious problems. The first one had a broken central processing unit heat sink.

This customer could not afford a new one. Apparently, since he had installed a liquid cooling system, this required a more expensive heat sink upwards of $60 dollars. The second obvious problem, was caked on dust covering the radiator for the liquid cooling system.

You never want caked on dust on heat sinks and radiators. This can and will cause your computer to over heat which in turn will cause it to not power on or shutdown while in use. Heat sinks and radiators need airflow.

They are designed to have gaps of space between the metal. When too much dust builds then air flow stops. These two apparent problems could be causing this gaming machine to have intermittent power issues.

Also, I noticed when powering on the computer that if I moved this gaming case, it would cause power to get cut. Then power would resume and then this computer would try to boot. This could be caused by overheating and or broken heat sink.

The heat sink had a crack on the upper left arm. You want a heat sink to make flush contact with the microprocessor. A broken arm could cause a misaligned heat sink.

Finally, I did not actually fix this customers computer. He just wanted me to troubleshoot. Yes, I charge a fee of $25 to diagnose computer problems.

Cleaning out a dusty radiator or heat sink is quite easy actually. Since this individual had built himself a nice gaming system, then replacing the broken heat sink is quite easy as well. Definitely, cleaning out the caked on dust will improve this overall system performance.

This liquid based cooling system had two fans on each side of the radiator. Obviously, it was not receiving proper air ventilation.

Mac Shuts Down Randomly – Troubleshooting Steps

I received an in person customer recently whom brought me a Macbook Professional circa 2011. This laptop computer had the Mac shuts down randomly problem. Whenever, I receive a computer that randomly shuts down, I normally strip it down as much as possible.

What I mean by this is that I remove all external devices. For example USB flash drives, USB dongles, keyboard, mice, etc. I will also release any possible electric static discharge.

Power off that computer. Disconnect power cable from both wall outlet and computer. Press the power button for at least 30 seconds.

On laptop computers I remove the battery and set it aside. Then I take off the cover. This Macintosh requires multiple covers that you have to take off.

Also, you will need to remove 4 screws on each side. Two screws are removed from the rear. You will need to remove 4 screws on the bottom.

Also, you will have to remove the battery. A smaller cover protects the random access memory. This Macbook Professional circa 2011 had a failing DVD optical drive.

There are four screws to remove to take out the DVD optical drive. However, I could not loosen these screws so I decided to leave the DVD optical drive installed. I would rather not strip screws and create even further problems.

I disconnected the hard drive serial ATA cable. You must take the hard drive out in order to disconnect this cable. There are four screws that must be removed in order to lift out this hard drive.

Finally, I tested the two dynamic inline memory modules installed. They were both DDR2 5300 random access memory modules. I cleaned them with a dry eraser.

I tested each individual random access memory module in each slot. There were two memory slots present. One of these memory modules would sometimes cause this Macbook Professional to NOT boot.

The other memory module did NOT cause this problem. With the process of elimination, I deduced that it was a faulty dynamic inline memory module. I installed a two gigabyte DDR2 6400.

The original memory modules were both 1 gigabytes in size each. I have left this Macbook Professional circa 2011 model powered on for over two days now and it has NOT powered off once. Another interesting change I noticed was that now the battery charges.

This customer had told me that this battery no longer held a charge. When it comes to troubleshooting Mac shuts down randomly problems, there is a large list of possible culprits. Power supply, motherboard, memory, operating system, etc.

I normally start off with hardware troubleshooting, because often times this is the culprit. A faulty or failing memory module is NOT uncommon. Also, even a faulty or failing memory slot can occur.

Computer Randomly Turns Off – Troubleshooting Steps

Another problem in information technology in the world order. This time a client had a randomly shutting down laptop. Here is their original request:

“It shut down unexpectedly. When I turn it on the white power light blinks 5 times. I recently put a new 1 terabyte hard drive in with Windows 7 professional.”

Here is my response to this computer predicament. Disconnect the power cord from the laptop and the wall outlet. Take out the laptop battery.

Press and hold the power button for 30 seconds to a minute. Only plug the power cord to the laptop and wall outlet. Leave the battery out of the laptop.

Disconnect any external devices. For example USB flash drive, external hard drive, printer, etc. Now power on the laptop and see if it works correctly.

This laptop received a message that the battery reached a critical level and restored the session. They were able to get this laptop to power on, without trying to diffuse any electric static discharge. You could try using that laptop without the battery for awhile to try to narrow down what is causing it to shutdown.

Also, you could test the memory. If the computer no longer shuts off unexpectedly after a few days or a week, the issue is most likely fixed. You don’t need to follow my instructions now that the computer boots into windows.

You can start a memory test from within Windows 7. Click the Windows 7 start button. Type “memory” into a search box.

Click on “Windows Memory Diagnostic”. You will have two choices to pick from. “Restart now and check for problems” or “Check for problems next time I restart my computer”.

Diagnosing and troubleshooting a computer randomly turns off can be a pain in the ass. There are many variables that can cause this type of problem. A failing memory module, failing memory slot, faulty power cord, faulty motherboard, operating system problem, failing hard drive, etc.

The list goes on and on and on. One technique is to strip down a computer with the least amount of peripherals. Disconnect all external devices.

Remove the battery. Remove the memory. Remove the optical drive for example digital video disc.

Remove the hard drive from your computer. Basically, you want a stripped down computer with just the motherboard, power supply, etc. This was a laptop, but if you had a desktop computer you could even take out all the add in cards.

For example video card, sound card, network card, etc. Anyone of these components can trigger some kind of fault that could cause this computer randomly turns off problem. My experiences over the years is often times hardware.

A failing memory module and or slot. Also, a failing power supply or active current adapter with laptops. You do NOT want to overlook an overheating computer.

Believe it or not too much dust built up in the fans or too much dust built up in the heat sink in a desktop computer can cause this type of problem. This is where years of experience helps and also the process of elimination. Finally, do not overlook issues like a faulty operating system.

You can read over the event logs with event viewer on a Microsoft windows operating system based computer. There might be some clues as to what speak piece of hardware is failing or faulty.

Reset PC Windows 10 – Instructions

I received a request on a third party website where I earn supplemental income answering computer and technology related questions. This individual wanted to return a recently purchased computer. However, they did NOT want to leave their virtual footprint(s) on this computer.

Here is their original request:

I need to return it to Amazon and I want to remove my identity from it. How can this be accomplished? I was getting it ready to use and discovered that the hum that it has makes me tense, so they have replaced it.

I’ve removed the programs I installed, but it still opens up with my name on the front waiting for me to log in.

They purchased an Acer Aspire with Microsoft Windows 10 operating system. Here is my response to this request. You can perform a “Reset this PC”.

This will reset your Microsoft Windows 10 computer back to when you purchased it. It will remove all your personal data and programs installed. Another possibility is performing a factory reset, which would reinstall Microsoft Windows 10 to back when you purchased it.

You can start a Reset this PC from within Windows. Right click the Windows 10 icon in lower left corner. Choose “Search” and type in “Reset this PC”.

Click on “Reset this PC. Click on “Get Started” under “Recovery”. You have two options to choose from.

Select the second one “Remove everything”. You will be given two choices again. Select the second choice “Remove files and clean the drive”.

Click on “Reset” to begin resetting that computer. Eventually, that computer will restart and complete the process. This Reset this PC option is in my opinion an excellent addition to Microsoft Windows 10.

One of the few positives of this problematic alleged operating system. This is similar to what is known as factory recovery, factory reset, etc. Factory recovery is normally created by original equipment manufacturers.

Reset this PC was instituted by Microsoft Corporation. When it works, it is a quick and easy way to reset your Microsoft Windows 10 computer to when you purchased it. Also, this would be an apropos tool to use if you wanted to sell your computer.

This will make it harder for anyone to obtain any of your person data. Although, the second option takes quite a bit longer, it is worth the wait. Finally, it is real easy to start the second option of Reset this PC.

I choose this solution over a factory recovery, because quite frankly this to me could be easier for an end user to perform. Some factory recovery solutions can get quite complicated. You would have to press a certain keystroke before Microsoft Windows 10 would try to boot.

Then, the end user would have to go through a menu of options. Also, there are times when a factory recovery will not work. I am NOT saying that factory recovery as a means to restore the operating system back to factory settings NOT a productive option.

My experiences are with an average computer user, if you can make it quicker and less complex, the better. If a Microsoft Windows 10 reset this PC would not have worked, then I would have went to plan b, a factory recovery. These instructions were written specifically succinctly for Microsoft Windows 10 operating system.

Reset this PC is only available in the Microsoft Windows 10 operating system.

Alternative Web Browsers – Falkon Official 3.0.1 Release

I finally found two alternative web browsers to Google Chrome, Mozilla Firefox, Microst Internet Explorer, Microsoft Edge, Apple Safari, Opera, and the list goes on. I have been using Qupzilla 2.2.6 for months now as my main web browser of choice. However, the developer has decided to no longer support Qupzilla.

This same developer created a new web browser called Falkon which is actually based upon Qupzilla. The official version of Falkon has finally been released. Falkon 3.0.1 is now available for download.

This web browser is free and open source software. You can install it on both Linux and Microsoft windows based operating systems. There was a pre-release version of Falkon 3.0.0 available since February.

Normally, I do NOT fuck with alpha and beta software. However, since this was considered a pre-release I tested this web browser out. The graphical user interface is almost exactly like Qupzilla.

However, when I tested it there were a few areas that became problematic. Falkon has been my backup web browser to Qupzilla for the past three months. Now that this alternative web browsers official release is here, I may make Falkon my main web browser of choice.

Falkon 3.0.1 official release is the first ever bug fix version. This version was released on May eight two thousand eighteen. Falkon is NOT yet available for Macintosh operating system.

Amazingly, the developer is working on a Macintosh version. You can install Falkon as a stand alone application or use it as a portable application. Fourteen bugs were fixed in this first ever official Falcon web browser 3.0.1.

* profile migration for QupZilla
* wrong form data
* wrong back and forward buttons
* loading uniform resource locator 20%
* download text files
* download manager not closing restored tabs
* location bar site icon
* QtWebEngine 5.11 problems
* speed dial blank
* html full screen
* speed dial settings
* crashed sessions
* bookmarks toolbar height
* collapsed parent
* opening new window

Falkon is an official KDE project. This project supports the three major operating systems. Microsoft Windows, Apple Macintosh, and Linux. Microsoft Windows 7, Microsoft Windows 8, and Microsoft Windows 10 operating systems are supported.

Mainstream Linux distributions are supported. Since the first official release of alternative web browsers Falkon web is NOT yet available for Macintosh operating system, then I do NOT know what versions of Macintosh operating system are supported. There are both x86 32 bit and x64 64 bit web browser version available.

For now I am pleased with both Falkon and Qupzilla. I will most likely make Falkon my main web browser of choice and keep Qupzilla around as a backup. Finally, some decent web browsers around that do NOT fucking drive me up a wall like the mainstream web browsers do.

Although I admit that this my dogmatic subjective perspective vantage point.

Microsoft System Security Alert – Pop up a Real Threat or Not?

I received a request from a third party web site where I earn supplemental income answering computer and technology related questions. Here is their request:

“I just had something very strange that happened when I was on Google white pages. It was a large red screen that also was speaking saying it was Microsoft windows and it was an alert stating my information on my computer had been compromised and to call the # on the screen”

This individual was using a laptop with Windows 10 operating system installed. Let me cut to the chase. These types of alerts are scams.

I would never call any number advertised. These false positives actually can install adware, malware, spyware, and or a virus onto your computer. Here was my response:

This is most likely a scam. There are quite a few scammers trying to get money from people. However, you may have been infected with malware, spyware, etc.

You could perform a system restore back to before you received this message. Also, you could perform a full virus scan. You could scan for malware and spyware with my preferred anti spyware program.

This is a free download. Finally, make sure that your firewall is turned on. You can get infected with spyware just by browsing the Internet.

This individual requested that I remotely connect to their computer and perform some system scans. First, I noticed that there were two anti-virus running. You NEVER need more than one anti-virus software installed on your computer.

As a matter of fact two or more anti-virus software can actually slow down your computer to a crawl. These programs will conflict with each other. I removed Viper security, with the permission of this client.

They now only had Mcafee Internet security installed. I made sure any updates were downloaded and installed for Mcafee. Also, I ran a quick virus scan.

My preferred malware/spyware removal found two pieces of software that I removed. Also, it found over 700 tracking cookies. Mcafee did NOT find any viruses.

I verified that indeed the Mcafee firewall was turned on. Also, whenever I remotely connect to a client computer, I generally use my preferred PC optimization tool. Also, to save time, I run many scans at the same time.

This PC optimization tool found around 1500 registry items. Often times, whenever I run this tool, I notice an immediate difference in the over all responsiveness of a Microsoft Windows operating system. Also, I went into task manager and looked to see if there was high central processing unit, random access memory, and or hard drive utilization.

Another thing I check for is making certain there are no problems with hardware devices. A quick gaze at Device Manager did NOT reveal any problems. Finally, I normally check Microsoft Windows 10 updates.

These are nothing short of a disaster, but I check them anyways to see if any of them are failing. Believe it or not, adware, malware, spyware, and virus can cause problems with device drivers and even Microsoft Windows updates. I did try performing a system file check, but it was taking too long to run.

Overall, I think this computer may have been affected with just two adware/malware/spyware programs. Many of these Microsoft system security alert messages are just phony pop up messages seducing you into calling the telephone number advertised. Then the perpetrator will ask for your credit card information.

Worse of all is that they will request access to your computer and then intentionally infect your computer. I never take these messages seriously. I would never waste time calling any phone number advertised.

However, as a computer technician, I will run a spyware scan, just to make certain. In closing, you could install an advertisement or pop up blocker on your web browser. This individual was using Google Chrome web browser when they received this alert.

I was going to install an advertisement blocker for them, but to my chagrin Ad Block Plus was already installed. Nothing to me is perfect in the technology sector. I am NOT surprised that one of these fake alerts was able to bypass an ad blocker.

Startup Disk Almost Full Mac – High Sierra 10.13 Solution

Another computer problem in the world order. This time a client from a third party website where I earn supplemental income answering computer and technology related questions, had a Macintosh predicament. He kept receiving a warning telling him that the hard disk was almost full.

Here is his initial query:

It keeps telling me that I am running out of space, and it shuts down emails while I am writing them. I don’t know how to stop this from happening. Can you help me with this memory issue?

This problem was NOT actually a memory problem, but rather more specifically succinctly a hard disk problem. You see when I checked his hard disk space, he had around 500 megabytes free. He had a 250 gigabyte hard drive installed in his Macintosh computer with High Sierra 10.13 operating system installed.

It tells me to use iCloud, which I have no idea what that is. Can you take control of this thing and fix it for me? Just got the error message, “Your disk is almost full save space by optimizing storage”.

This Macintosh operating system High Sierra 10.13 “System” folder was using 190 gigabytes of disk space. That does NOT leave much space, pun intended, left over now does it. I was able to rectify this problem using multiple tactics.

First, I downloaded and installed my preferred PC optimization tool designed for Macintosh computers. This program was able to free up an additional 500 megabytes of disk space or half a gigabyte. Also, I configured his Macintosh system to use iCloud for as many files as possible.

For example personal documents, applications, etc. Also, I removed some cache files. I was able to free up a total of around 3 gigabytes of disk space.

This individual was using Apple mail configured for accessing his AOL email account. However, this account was using 40 gigabytes of disk space. I told this individual to go through his email inbox and remove emails that were not needed.

His AOL email account had nearly 10,000 email messages in the inbox alone. He agreed and said he would perform this task later. If you use Spotlight on a Macintosh computer, you can search for terms like “Cache”.

Also, I checked Time Machine backups on this computer. None of them were enabled. Also, I checked for Time Machine local backups.

None were found. However, you can type this command into a terminal, which will search for local backup files. These can be quite large and are not obvious.

sudo tmutil listlocalsnapshots /Volumes/

You will need to enter in your Macintosh administrator password. If any files are listed, you can go ahead and delete those files.

Enter the following command to delete a snapshot file:

sudo tmutil deletelocalsnapshots 2018-05-18-002004

The end of this command “2018-05-18-002004” is actually an example local snapshot file. You would see a different numerical file. However, reading one blog post, the author claimed that they deleted 3 local snapshots which resulted in them being able to free up to 203 gigabytes of disk space

You read that correctly, a big fat fucking 203 gigabytes of disk space used by those local snapshots. I was NOT able to figure out nor rectify the situation with a “System” folder that was using 190 gigabytes of disk space. Another procedure I performed was to delete any duplicate programs in both “Applications” and “Downloads” folders.

Macintosh will label any duplicate program for you when browsing them with the Finder tool. Performing this step did indeed free up some additional disk space. This individual had 10 gigabytes of iTunes songs.

I was able to only free up around 3 gigabytes of total disk space. However, this individual could easily free up around 50 gigabytes if he were to clean up his email inbox and perhaps backup his iTunes collection to his iCloud account. These tips to clear that repugnant Startup Disk Almost Full Mac error were written for an Apple Macintosh computer with High Sierra 10.13 operating system installed.

You could certainly use these tips as a basis point for other Macintosh operating systems.

Legacy Family Tree – no Longer Supports Internet Explorer 11

Another problem in the world order of technology. However, this one deals with a retirement of sorts. The software developer of Legacy Family Tree no longer supports Microsoft Internet Explorer 11.

This is probably a wise decision. Microsoft Internet Explorer is a known security risk. Here is my clients initial request:

My message from you is that my browser needs to be up dated or replaced. If i do that, what will happen to all my saved data? I use Legacy for my Family Tree.

I have found that Family Search is the most reliable source for research.

This was an easy fix for this individual. They were using a Hewlett Packard 1380T computer with Microsoft Windows 7 operating system. This customer was using Microsoft Internet Explorer as their default web browser.

I remotely connected to this computer and changed the default web browser specified by Legacy Family Tree software. I changed it from “Default” to Google Chrome. This individual already had Google Chrome installed.

I explained to them that the developer’s of this Legacy Family Tree software basically no longer supports Microsoft Internet Explorer 11. You could still look up family ancestry information with Microsoft Internet Explorer 11. However, many facets of their website no longer worked correctly.

Legacy Family Tree is just a client software application that allows you to search ancestry information. Some data requires the web based version. This is where Microsoft Internet Explorer 11 comes into play.

Legacy Family Tree is only compatible with Microsoft Edge web browser, Mozilla Firefox web browser, Google Chrome web browser, and Apple Safari web browser. Microsoft Edge web browser was NOT an option since you cannot install it on Microsoft Windows 7 operating systems. Since this was a Microsoft operating system environment, then obviously Apple Safari would NOT be an option as well.

Google Chrome was already installed on this computer, so I recommended this be the browser of choice. You have to tell Legacy Family Tree to use Google Chrome instead of the operating system default web browser, which was Microsoft Internet Explorer 11. Open Family Tree Legacy, if NOT already opened.

Select “Options” from the top menu bar. Now you select “Customize”. Click on the “Launch” tab.

Look for “Which Web Browser would you like to use with Legacy?”. Click on the “Change” button. Look for the “Default Browser” dialog box. You will need to find the folder where your web browser is located.

This will be the web browser that you are changing to. Select the web browser’s executable file in the left window and then click on the “OK” button. The Browser field will now show the path and name of this web browser:

C:\ProgramFiles\Google\Chrome.exe

Finally, click on the “Save” button to exit this dialog box. When you create web pages you will see a message box that asks you “Would you like to view the Web pages in your browser”? Click the “Yes “button, which will open these web pages in the web browser you just selected.

I instructed this individual to close Legacy Family Tree and then open it again. Then had them perform some test ancestry searches. Google Chrome was now this programs default web browser.