Unmountable Boot Volume Windows 10 – Troubleshooting

Another proverbial Microsoft operating system problem. This time it dealt with Microsoft Windows 10 operating system. Here is the original question quoted verbatim.

How do I fix stop code unmountable boot volume?

This individual owned a Hewlett Packard Touchsmart personal computer. This individual had Microsoft Windows 10 operating system installed. This computer was receiving the proverbial Microsoft blue screen with the following error message.

“Your PC ran into a problem and needs to restart. You can restart.” However, this resulted in a boot loop. Do you have a second computer with Windows 10 installed on it?

If you do you could create recovery media. You would need a DVD or USB flash drive. Another option is to possibly restore the computer back to factory.

Do you have any important data on it? The first thing you want to get concerned with is if you have important data on your computer or not. If you do, then you want to recover that data.

You can take out the hard drive and install it on a second computer to recover data. That is if you are technology inclined enough. You can always take it to a data recovery specialist or computer repair technician.

If you have a second computer with Microsoft Windows 10 installed, you can create a recovery drive. You will need either a writeable DVD or USB flash drive. You need to obtain at least a 16 gigabyte flash drive.

In Windows 10 search box, type in “Create recovery drive”. Select create recovery drive. You may or may NOT be asked for your administrator password.

You want to select “Back up system files to the recovery drive”. This will allow you to reinstall Windows 10 if necessary. Insert a DVD or connect a Universal Serial Bus flash drive. Click “Next” and then select “Create”.

This can take quite awhile since you are copying system files. This recovery drive that you just created, does NOT include your personal files, programs, etc. You will need to backup and restore your data.

Also, you will need to reinstall all of your programs again. Once your recovery drive is created, you will be able to boot off of it on the computer with the problem. You can perform a system restore.

Choose a recovery date back before you had this problem. Another option available is a Reset This PC. There are two options with reset this PC.

One option will remove ALL your personal files and programs. The second option, will NOT remove your personal files, but will remove ALL programs. A reset this PC, resets Windows 10 back to the installed version of Windows 10.

Also, you may be able to use advanced options such as safe mode, safe mode with command prompt, safe mode with networking, last known good configuration, revert back to previous version of windows, remove windows update, etc. If you have access to a command prompt you can run both system file check and check disk scans with the following commands.

sfc /scannow

chkdsk c: /f /r

If you select safe mode with networking, you could install antivirus, malware, spyware, etc. software. Perform malware, spyware, virus scans. Windows 10 also has a free built in tool that will scan for malware, spyware, and viruses called Windows Defender.

If you are not able to fix your problem, you can reinstall Microsoft Windows 10 with your recovery drive that you just created. You do NOT need to worry about a Microsoft Windows 10 product key. As long as Microsoft Windows 10 was previously activated, then it will automatically get activated again, as long as you have an Internet connection.

These instructions were written for a Hewlett Packard TouchSmart computer with Microsoft Windows 10 operating system. However, they can certainly be used as a basis point for other computer hardware manufacturers and Microsoft Windows operating systems.

Windows 7 Media Test Failure – Troubleshooting

Another computer problem relating to Microsoft Windows operating system. This time an individual was having problems with Microsoft Windows 7 operating system. Here is the original initial question quoted verbatim.

Hi I am having trouble starting it. It will load with the Thinkpad logo and then I will be taken to the boot menu I am given a “media test failure” or something phrased that way…it quickly goes away and the boot menu will appear it is a Thinkpad W520.

This individual was using an International Business Machines ThinkPad W520 laptop. Microsoft Windows 7 was the operating system installed. There hard drive was an available option in this laptop’s boot menu.

Power off your computer. Power it back on and immediately start tapping your F8 key until an advanced boot options menu opens. Make certain to start pressing your F8 key before windows tries to boot.

Choose “Last known good configuration”. If that does not work then try “Safe mode”, “Safe mode with networking” or “Safe mode with command prompt” from that same advanced boot options menu. This individual was not able to successfully enter the advanced boot options menu.

I was able to find the recovery keystroke in the IBM ThinkPad W520 user guide. Many modern computers have a way to enter a special recovery environment, where you can reinstall the operating system via a recovery partition. This is known as factory recovery, factory restore, rescue, etc.

Turn the computer on and immediately start tapping the F11 key. Make certain to press the F11 key before Windows tries to boot. Hopefully, Rescue and Recovery tool opens.

This individual was not able to successfully enter the rescue and recovery environment. Yes, it might say recovery, restore, etc. on the CD-ROM. You can try to boot off of it and see.

Insert CD-ROM. Power on computer. You can boot off of a Windows 7 installation CD-ROM. You don’t need to load drivers.

Reinstall the operating system if that is a choice. Try “Repair this computer” or boot into safe mode and run system file check and check disk scans. Chances are that this Microsoft Windows 7 was corrupt to the point that you could no longer boot into any Microsoft Windows 7 modes.

However, the hard drive was detected by the computer Basic Input Output System. Also, they were not able to access the rescue and recovery environment. This could be user failure or I have seen recovery partitions become corrupted.

You could potentially run a check disk scan on the recovery partition to repair it. This individual had a Microsoft Windows 7 installation CD-ROM, so this gave them the ability to fix the problem or just reinstall the operating system. With Microsoft Windows 7 operating system, you can legally reinstall the operating system as long as you enter a legit product key.

Look for a Microsoft Windows 7 certificate of authenticity sticker. On this sticker you should be able to view a 25 character product key. It is always a good idea to have your important data backed up and to save any recovery, restore, reinstall CD-ROM, DVD, USB flash drive, that comes with your computer.

These instructions were written for an IBM ThinkPad W520 with Microsoft Windows 7 installation. However, they can be used as a basis point for other computers with Windows 7 installed and potentially other Microsoft Windows operating systems.

Windows failed to start a recent hardware or software change might be the cause

Another computer problem with Microsoft Windows operating system. This time most likely with Microsoft Windows 7 operating system. Below is the original question quoted verbatim.

“Asus My laptop will not restart. Message is “Windows failed to start. A recent hardware or software change might be the cause…””

This individual did NOT know what operating system this computer had. This to me is an amazing lack of computer literacy. Anyways, they claimed they owned this Asus laptop for five years.

Most likely this individual owned an Asus computer with Microsoft Windows 7 operating system installed. Also, this laptop did NOT come with a DVD drive nor did it include a slot for it. Turn off that laptop.

Remove the battery and all external devices like USB printer, external hard drive, flash drive, etc. Disconnect the power cable from both wall outlet and laptop. Press and hold the power button for 60 seconds.

Plug the power cable back into wall outlet and laptop. See if Windows will boot. If your laptop battery is underneath a cover, you can skip that portion of the instructions and follow the rest.

If clearing potential electric static discharge or some funky Window hardware problem, was not fixed, then power off your computer. Power it back on and immediately start tapping your F8 key until an advanced boot options menu opens. Make certain to start pressing your F8 key before windows tries to boot.

Choose “Last known good configuration”. If that does not work then try “Safe mode”, “Safe mode with networking” or “Safe mode with command prompt” from that same advanced boot options menu. If your computer is able to boot into any of the safe mode options, your problem is NOT necessarily fixed.

You could then try to boot into normal mode. If you still receive that albatross of an error, then try booting into safe mode again. This time you want to perform some scans.

Perform a malware, spyware, virus, system file check, and check disk scan. You can perform a spyware scan on Windows 7 with the free already installed Windows Defender. To perform a malware scan, you may want to download and install Emsisoft Emergency Kit and or Superantispyware.

There are a plethora of antivirus software available such as Avast, AVG, Microsoft Security Essentials, etc. You certainly do NOT need to use those tools that I mentioned. Now you want to run a system file check with the following command.

sfc /scannow

You need to type in this command into a command prompt with administrator rights. Finally, perform a check disk scan with the following command.

chkdsk c: /f /r

This is a comprehensive scan that can take hours and potentially days to complete on a corrupt or failing hard drive. There are five stages with the command I gave you. You need to type this command into a command prompt with administrator rights.

I normally run a system file check scan three times. I only run a check disk scan once, unless I receive an error or after running this scan Windows boots differently or I feel running the scan a second time may potentially fix. If none of these scans do NOT fix your issue, you can open Device Manager and see if there are any hardware devices with problems.

Look for a red x or yellow exclamation point. Also, you can remove that problematic device in Device Manager and then clicking on a “Scan for hardware changes” tool. This should reload the driver for that device. If this does not fix your problem, you may need to download and reinstall the driver from the original equipment manufacture website.

Another potential way to fix this problem, is to perform a Microsoft Windows system restore. You would restore your computer back to before you were having this problem. Choose a recovery date back to before this error appeared.

You should not lose any of your important personal data. However, your programs that you installed after that recovery date will be removed. Finally, never interrupt a Microsoft Windows system restore while it is running.

If you are technology capable you could boot off of a Windows 7 compact disc or DVD and potentially fix your problem. If you search the Internet for “Windows failed to start. A recent hardware or software change might be the cause“, you may find some additional ways to fix this problem, which are beyond the scope of this blog post. They would require command line expertise.

If you are NOT technology capable or just not in the mood to fuck around in the command line, at the very least you could take your hard drive out of your laptop and recover your data by installing it into a second computer. However, this might not be your cup of tea, so when all else fails, take it to a computer technician widely known as a computer repair individual. At the very least, they will be able to recover your data.

Also, they might be able to fix this problem. If not, they could reinstall the Windows 7 operating system for you. They would just need the Windows 7 certificate of authenticity product key that is legible on a sticker on your Asus laptop.

These instructions were written for an Asus laptop with Microsoft Windows 7 operating system, but certainly could be used as a basis point to troubleshoot other versions of Microsoft Windows operating system with a similar error and basically any computer hardware compatible with Microsoft Windows operating system.

Windows 10 Update Uninstalled Programs – Fix

Another computer problem with a Microsoft Windows operating system. This time a Microsoft Windows 10 update deleted a software program from an individual’s computer. The original initial question is quoted verbatim below.

While using Phoenix360. I got a screen msg about an update. I clicked to get. I started then stopped half way through. It cleared my System Mechanic from me computer. I need to get a download to get back. How?

Phoenix 360 is a computer optimizer software package. It is basically now known as System Mechanic Ultimate Defense. It includes malware, spyware, virus, etc. tools. What fixed this quagmire was performing a Microsoft Windows 10 system restore.

Click the Windows 10 start menu icon in lower left corner. Select “Search” and type in “System Restore”. Click on “Create a restore point”.

A “System properties” window will open up. You should be in the “System protection” tab of that window. Click on “System Restore”.

Another “System Restore” window will open up. Click on “Next”. In the next window you will be able to select your restore point.

Also, you can place a check box in the “Show more restore points”. What you want to choose here is a date and time before you were having your current problem. Choose a restore point back to before you were having your current computer problem(s).

Now you click “Next”. In order to begin system restore, you select “Finish”. Your computer will have to reboot in order to restore it back to the restore point that you picked.

Performing a Microsoft Windows 10 system restore restored the Phoenix 360 software also known as System Mechanic. Finally, in closing here are some tips when performing a system restore. Never ever interrupt a system restore.

Once you click on “Finish” just leave your computer alone and be patient. Interrupting a system restore can and will have catastrophic results. Your Microsoft Windows 10 computer may not boot properly or at all. Microsoft Windows 10 system restore may not run or fail.

Often times Microsoft Windows 10 system restore will revert itself. My experiences with system restore, is that it is a pretty reliable program. It does not always work, but as long as you let it perform it’s task it will either restore Windows back to the date you specified or it will not restore.

Windows 10 Updates Cause – Alexa DOT to Stop Working Fix

Another computer problem caused by none other than Microsoft Windows 10 updates. This time an individual installed some Microsoft Windows 10 updates, and they were no longer able to control there Amazon Echo DOT wireless speaker. Here is the original question quoted verbatim.

Three days ago Microsoft did a three hour update on my computer, after which my ALEXA/DOT stopped working. Please give me assistance.

This individual owned a Dell Inspiron laptop with Microsoft Windows 10 operating installed. Their Amazon Echo Dot wireless speaker was not connecting wireless any longer after a Microsoft Windows 10 update(s) took three hours to install. Perform a system restore.

Restore your computer back to before you had this problem. Click the Windows 10 start menu icon in lower left corner. Select “Search” and type in “System Restore”.

Click on “Create a restore point”. A “System properties” window will open up. You should be in the “System protection” tab of that window.

Click on “System Restore”. Another “System Restore” window will open up. Click on “Next”.

In the next window you will be able to select your restore point. Also, you can place a check box in the “Show more restore points”. What you want to choose here is a date and time before you were having your current problem.

Choose a restore point back to before you were having your current computer problem(s). Now you click “Next”. In order to begin system restore, you select “Finish”.

Your computer will have to reboot in order to restore it back to the restore point that you picked. This individual used my system restore tip and conferred with Amazon support and were able to fix their Amazon Alexa Echo Dot problem.

When in doubt, use deductive reasoning. Try to remember when your problem occurred. Also, try to remember what if any computer changes may have caused your problem.

Since this problem first started occurring after some recent Microsoft Windows 10 updates were installed, then logic tells you that it could have been the updates themselves that caused this debacle. Microsoft Windows system restore is a pretty good tool, when it does work. You should always keep a backup of your important data.

Also, never interrupt a Microsoft Windows system restore. As soon as you click on “Finish”, the system restore begins the process. Interrupting a Microsoft Windows system restore could potentially cause a further quagmire, to the point that Microsoft Windows will become corrupt enough that it will not boot successfully again.

Windows 7 to Windows 10 Upgrade Failed – Solution

Another Microsoft Windows computer problem on a third party website where I earn supplemental income answering computer and technology related questions. This one deals with upgrading from Microsoft Windows 7 to Microsoft Windows 10. Here is the initial question quoted verbatim.

I have a DELL Latitude 5480 laptop with windows 7. I want to upgrade to windows 10. Bought the upgrade from Best Buy.


Got it running through the upgrade but for whatever reason won’t finish it and send me back to windows 7. Need help. Thanks

When it comes to upgrading from Microsoft Windows 7 to Microsoft Windows 10, you need to make certain you upgrade like to like. For example if you have Microsoft Windows 7 Home edition installed you can ONLY upgrade to Microsoft Windows 10 Home edition. You cannot upgrade from Microsoft Windows 7 Home edition to Microsoft Windows 10 Professional.

I have included a list of Microsoft Windows 7 and Microsoft Windows 10 operating systems.

Windows 7 Starter

Windows 7 Home Basic

Windows 7 Home Premium

Windows 7 Professional

Windows 7 Enterprise

Windows 7 Ultimate

Windows 10 Home

Windows 10 Professional

Windows 10 Professional Workstation

Windows 10 Enterprise

Windows 10 Education

Windows 10 Professional Education.

Remember when upgrading from Microsoft Windows 7 to Microsoft Windows 10, you must upgrade from like to like versions.

Zyxel Router Login – For EMG2926 Q10A

Another computer support request on a third party website where I earn supplemental income answering computer and technology related questions. Here is the original question posted verbatim.

How do I login to my Zyxel router.

This individual owned a Zyxel EMG2926_Q10A router. The default username is “supervisor” or “admin” without quotations. The default password is “supervisor” or “1234” without quotations.

My gold tip for this question, is that you should probably change your router password from the default. Many Internet routers, you cannot change the default username. However, most if not all I have dealt with, you can change the password.

It can be a security risk not to change the default password. I was able to quickly find the default username and password for this Zyxel EMG2926_Q10A router. If I was able to obtain this default login information, then anyone could have access to it.

Finally, in order to get to the login page, you would type in 192.168.1.1 into a web browser. First you want to connect your computer, laptop, tablet, etc. into the router with an Ethernet cable or via wireless connection. Once that device obtains an IP address then you should be able to login.

Your device must be on the same sub network. If the router IP address is 192.168.1.1 then your device IP address must be 192.168.1.X. The X is any number up to 255.

You can access the manual for this Zyxel EMG2926_Q10A router.

Your PC Did Not Start Correctly Windows 10 – Troubleshooting

Another computer problem with Microsoft Windows 10 operating system. Here is the original question on this third party website where I earn supplemental income answering computer related questions.

“I have an Acer foot wide laptop with Windows 10 on it. Something has gone really wrong in that it won’t boot. All I get is “your PC did not start correctly,” it then goes to “auto repair” (restarts it) and the same thing happens.

I’ve tried looking around in Advanced Options, but I’m afraid I’ll kill it all the way :). What can I do? I would at least like to use it to get on line…Help.

This individual owned an Acer Aspire 1551. laptop computer with Windows 7 operating system installed originally. I do NOT know if they upgraded Windows 7 to Windows 10. You may want to perform a fresh install of Windows 10 rather than performing an upgrade.

This individual was given two options. Continue Troubleshoot or Turn off your PC. They choose troubleshoot and were given further options.

Reset this PC or Advanced options. When selecting Advanced Options they were given these options. System Restore, System Image, Startup Repair, Command Prompt, Startup Settings, and Go back to the previous build.

From my experiences Startup Repair very rarely fixes any issue. However, you can attempt to repair your system by just performing a system restore. Choose a restore point back before you were having this problem.

Often times System Restore will not work if Windows will not boot. It just depends on your situation. If system restore fails then, try a “Reset this PC” instead.

You will have two choices. One will remove all data and applications. The other one will save your data but will remove all applications. Reset your PC to fix your problem.

This individual ran a Reset This PC. However, they interrupted the reset as the hard drive light was still flickering. Once they interrupted the reset this PC, they were no longer able to run it again.

This is my gold tip of this blog post. DO NOT INTERRUPT a system restore and or a Reset This PC when it is running. These processes can take hours and even possibly days, if the file system is corrupt, failing hard drive, etc.

If a Reset PC fails, then you can boot into Last Known Good Configuration, Safe Mode, Safe Mode With Command Prompt, or Safe Mode With Networking. Last known good configuration will try to boot into Windows with the last known good configuration that was successful. If that does not fix your problem, then you can run some scans in safe mode.

You want to run malware, spyware, virus, system file check, and check disk scans. Type the following command into a command prompt windows.

sfc /scannow

Do NOT interrupt this scan. I would run this scan three times, as I have noticed better results running a system file check scan multiple times. Also, type the following into a command prompt window.

chkdsk c: /f /r

This is a comprehensive check disk scan with 5 major stages. Do NOT interrupt this scan. After it is completed it will notify you. Restart your computer and see if both of these scans fixed your problem. If you still have problems, perform malware, spyware, and virus scans.

Microsoft Windows 10 includes a free already installed malware, spyware, and virus scanner called Windows Defender. Run a full scan. If for some reason Windows Defender will not work, then boot into safe mode with networking.

Download a malware and spyware tool. Also, download a antivirus tool. I use Emsisoft Emergency Kit, and Superantispyware.

Also, I use Avast and AVG free antivirus. All of these tools have free versions that you can use. Finally, when in doubt, take your computer to a computer repair business.

At the very least they will try to recover your important data. A best case scenario is that they will be able to fix your PC did not start correctly Windows 10 problem. If necessary, they will reinstall Microsoft Windows 10.

You would have to restore your important data and reinstall all of your software applications. If you are technology capable you could reinstall Windows 10 operating system after recovering any important data.

Lenovo Laptop Will Not Boot – Troubleshooting Steps

Another computer problem on a third party website where I earn supplemental income. This time it deals with a laptop not booting. Here is the initial original question verbatim.

My Lenovo laptop froze and will not boot back up. I get a message saying “Preparing automatic repair”, but after nearly 3 hours, noting happens. Just a blank screen.

What should I do?

The laptop lights turned on indicating it was receiving power. Power off your laptop. Power your laptop back on and immediately keep tapping the F8 key until and advanced boot options window opens.

Make sure to immediately keep tapping the F8 key as soon as the computer turns on and before Windows tries to boot. The laptop eventually tried to boot into windows with the following error message, “Preparing Automatic Repair”. This ended up being a loop problem as automatic repair did not fix their issue.

Turn off that laptop. Remove the battery. Disconnect the power cable from both wall outlet and laptop.

Press and hold the power button for 60 seconds. Plug the power cable back into wall outlet and laptop. See if Microsoft Windows will boot.

Leave the battery out of the laptop. Also, make certain there are no other devices plugged in, for example external hard drivers, printers, USB flash drives, etc. This individual owned a Lenovo Ideapad 110.

Never mind, the battery is under the cover. Follow the previous instructions only do NOT mess with the battery. I asked this individual if they had important data on their computer.

I concluded that they either had Windows 8 or 10, or Windows 7 was badly corrupted. If you have a Windows 7 installation CD and you do indeed have Windows 7 installed, you might be able to run some system scans to fix it. Otherwise I would take it to a computer repair shop to get your data off at the very least.

They asked how to boot off of a CD-ROM. Yes, you would place the installation CD-ROM into your computer. Then power on the computer and hopefully it will boot off of it.

Also, they asked what to do if they could not find an installation CD-ROM. I would take it to a computer repair shop to recover your data and possibly fix Windows. Also, they should be able to reinstall the Windows operating system for you.

When in doubt, take your Lenovo laptop will not boot to a computer repair business. At the very least they will try to recover your important data. Also, they can try to troubleshoot and potentially fix the problem that is causing your Lenovo laptop not to boot Microsoft windows properly.

Finally, if necessary they can reinstall Microsoft Windows operating system for you. You would have to reinstall all of your applications. However, they might include free data recovery or give you a discount on their services.

How to Fax From Printer – HP OfficeJet Pro 8720

I received another computer technology related question on a third party website where I earn supplemental income answering computer and technology related questions. Here is the initial question verbatim.

“I am trying to see , how can I connect my printer to use for FAX. My printer is HP Officejet Pro 8720. Please tell me how to connect and where do I find the cord.”

This individual had a previous printer configured to fax. I think that printer started malfunctioning with a problem with the power cable adapter. Anyways, they went and purchased another RJ11 phone cable.

Here is my initial response.

You will need a standard RJ11 phone cable. You can follow the instructions in the following Hewlett Packard web page link. Connect the phone cable to your phone jack and then to your 8720.

Also, you can test faxing using HP’s free test fax service. When it comes to using your printer as a fax machine, they are pretty straight forward. You first want to make sure you have a RJ11 phone cable.

They have been available for decades now. They are the smaller cables NOT an Ethernet computer cable. You would connect this RJ11 phone cable into your phone wall outlet.

Then you would connect the other end into the 1-Line port on the printer. If you are using an answering machine, then you would need two RJ11 phone cables. One cable connects from the telephone wall outlet jack to your answering machine.

The second cable would connect from the answering machine to your printer. You would use the 2-EXT port on your printer. Another item you may need to adjust is your auto answer and or number of rings on answer settings.

If you are using this same phone line to make and receive calls you want to make sure that auto answer fax mode is disabled. Also, you want to allow as many rings as possible for you to answer the phone before the fax machine takes over. If this is just a dedicated phone line for faxing, you need not worry about these additional settings.

If you send faxes for your business you may want to adjust the header. You can configure your business name, phone number, address, email address, etc. that will show up on the top of the header page, for each fax transmission you complete. Also, if you send out personal faxes you could adjust the header to your liking.

Now you are ready to send a test fax. I think it is highly productive of you to send out some test faxes before you use your printer as a fax machine. Hewlett Packard actually has a toll free phone number that you can send and receive test faxes.

These calls are completely free. You can send and receive faxes to 1-888-HPFaxme or 1-888-473-2963 within the United States. You can send and receive faxes directly from the Hewlett Packard printer or your computer.

You would place your document(s) on the glass or into the automatic document feeder. Then you would dial the fax telephone number using the keypad. Now you would click the “Send” button.

Also, you can send document(s) from your computer. You would need to download and install Hewlett Packard full driver and software package for your OfficeJet Pro 8720 printer. Then on your computer you would use the HP fax software to select the document(s) you want to send.

You would dial the fax number and click whatever button is used in the software to send or fax. Your computer can be configured to automatically receive faxes. You can even have them sent to an email address, stored to your local computer, or even a network drive.

These are advanced fax techniques that beyond the scope of this basic how to fax from printer blog post. This blog post was written specifically for a Hewlett Packard Officjet 8720 all in one printer. However, you can certainly use it as a basis point for other Hewlett Packard printers with fax capability.