One of my computer repair customers brought me an Acer laptop computer, model Aspire E1-470P-6659 that might have a failing onboard integrated keyboard. Some of the keys stick when pressed. It could be the operating system, since Microsoft Windows ten has other symptoms like missing drivers, will not mount a universal serial bus flash drive, and over all, system slugishness.
I still think it could be a faulty onboard integrated keyboard hardware wise. I will describe how to take this Acer Aspire laptop computer apart so that you can either disconnect and reconnect the onboard integrated keyboard ribbon cable to the motherboard or replace the keyboard. There are a total of 21 total screws you will need to remove.
This Acer Aspire laptop computer does not have normal release latches. Instead there is a release hole closest to the battery. You can use a screw driver or perhaps a paper clip. Once you insert the screw driver or paper clip, then pull in the opposite direction.
Once you pull this release in the opposite direction, then you can pull out this battery. I have never come across a release like this for a laptop battery. Also, you want to remove either the optical drive or a dummy blank insert.
My customer’s Acer Aspire laptop computer model, Aspire E1-470P-6659, did not have an optical drive but did have a dummy insert. Now you can disconnect the keyboard ribbon cable from the motherboard. If you are just going to disconnect and reconnect, you do not need to disconnect the accompanying mouse pad ribbon cable.
Reconnect the ribbon cable for the keyboard and then reverse your work. Also, you can now replace the keyboard with a new one or used one. Reverse your work, making sure to put back the optical drive or dummy insert.
Also, make sure to tighten down all 21 screws. You do not want to forget to install or replace the battery. Now you can boot the computer operating system to see if your Acer Aspire laptop computer keyboard works correctly.
If your Acer Aspire laptop onboard integrated keyboard still does not work, even after replacing the keyboard, it could be an operating system problem. If you have Microsoft Windows seven, Microsoft Windows eight, Microsoft Windows ten, or Microsoft Windows eleven, you can boot into Microsoft Windows safe mode. You can boot into Microsoft Windows seven safe mode by powering off your Acer Aspire laptop computer.
Then immediately start pressing the F8 function key after turning on the computer. Keep tapping the F8 function key, until an advanced boot options menu is displayed. Then you can choose any of the safe mode options.
Also, you could try the “Last known good configuration option". If your keyboard works successfully in safe mode, then you can restart your computer and allow Microsoft Windows seven to boot into normal mode. Hopefully, your onboard integrated keyboard will begin working like normal.
If you are using Microsoft Windows 8, Microsoft Windows ten, or Microsoft Windows eleven operating system, booting into safe mode is a more tedious task. Basically, there are two ways to access safe mode in the three afore-mentioned Microsoft operating systems. You either browse into settings and enable it or you perform an action before Microsoft Windows eleven boots.
Go into "Settings". Select "Update & Security". Now choose "Recovery".
Open the "Recovery Settings". Look under "Advanced startup". Now choose "Restart now".
Another way to enter Microsoft Windows safe mode is to boot into Microsoft Windows ten or eleven safe mode by turning on the computer power. At first sign of Windows trying to boot, press and hold the power button for ten seconds. Repeat this same process two more times.
You will repeat this process a total of three times, then windows will boot into a recovery environment. You can read the instructions from this official Microsoft support page. Click on "From a black or blank screen".
If you are using any Microsoft operating system, including Microsoft Windows seven, Microsoft Windows eight, Microsoft Windows ten, Microsoft Windows eleven, etc., you can remove the Acer Aspire onboard integrated keyboard in device manager. In device manager, you want to look for an integrated onboard keyboard in the appropriate hardware category. Right click that keyboard, then select “Uninstall”.
Now you can restart your computer. The Microsoft Windows operating system will then detect your integrated onboard keyboard again, and load the driver again. Hopefully, your integrated onboard keyboard with your Acer Aspire laptop computer begins working correctly.
Another option is to perform a Microsoft Windows system restore. If you are using Microsoft Windows ten or eleven operating system, you can follow these instructions. Click the Microsoft Windows ten start menu icon in the lower left corner.
Select Search and type in System Restore. Click on Create a restore point. A System properties window will open up. You should be in the system protection tab of that window.
Click on System Restore. Another System Restore window will open up. Click on next.
In the next window you will be able to select your restore point. Also, you can place a check box in the "Show more restore points" box, if that option is available. What you want to choose here is a date and time before you had your current problem.
Choose a restore point back to before you had your current computer problem(s). Now you click next. In order to begin restoring the system, you select Finish.
Your computer will have to reboot in order to restore it back to the restore point that you picked. Hopefully, restoring your Microsoft Windows operating system will fix your Acer Aspire onboard integrated keyboard not working problem. If you are using the Microsoft Windows seven operating system, you can follow these instructions.
Click the Windows seven "Start" button. Then select "All Programs". Choose "Accessories".
Select the "System Tools" program group. Click the "System Restore" program icon. Click on "Next".
In the next window you will be able to select your restore point. What you want to choose here is a date and time before you had your current problem. Choose a restore point back to before you had your current computer problem(s).
Now you click next. In order to begin restoring the system, you select Finish. Your computer will have to reboot in order to restore it back to the restore point that you picked.
Acer Laptop Computer - Aspire E1-470P-6659 Keyboard Removal Video Transcript
0:00
Estes aramco Nina anet computers I'll come with her video poverty boy I have an Asus laptop with a problem might have a
0:11
bad keyboard it's an Acer and I will
0:17
even show you the model number in case you have the same one or similar it is an aspire Yi 1 4 7 p 6 6 5 9 and it's
0:32
running Windows 10 has Windows 10 installed and a lot of the key stick the
0:41
cue sticks sometimes the you the see the
0:48
M also the F and then I think the J so
0:56
it could be a faulty keyboard hardware wise I tried removing the driver that
1:04
didn't fix the issue it also could be a corrupt Windows 10 installation because
1:09
there's missing drivers in Windows 10 when you go into device manager also whenever I try to mount a USB flash
1:17
drive it will not mount it and overall the computers not running normally so it
1:23
could be that or it could be hardware so I'm going to take apart just in case
1:28
it's the hardware I'm gonna reseat the ribbon cable that connects to the
1:33
motherboard because sometimes that fixes issues with laptop keyboards not always but one but sometimes it does
1:40
so I'll just flip it upside down you all you need is a screwdriver preferably one that's magnetic a Philips and the
1:50
stickers are wearing off this has Windows 10 I don't know if it was upgraded it really doesn't matter it's
1:56
activated I do not have to type any type in any kind of a certificate of
2:01
authenticity product key when I go and reload a bit I like to verify whether
2:07
what was installed before on these laptops
2:14
all right we're gonna have to as you notice it's just one cover I always take out the battery first and I never ever
2:21
worked on a computer that's plugged in and or powered on never never want to do
2:28
that you know let's see how the battery comes out this is different hmm it's got oh
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there must be some screws here one's
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missing there's no release on this and if you pull out it's not coming out so
2:53
it must be I'm thinking these two screws right here I've never seen a laptop like
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this actually most of them have releases
3:08
some of them have two releases one on each one one on each side of the battery
3:15
and you you press out to release and then pull out some have just want one
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release but this one I think might have two screws that holds the battery in
3:29
place so we'll try those two screws and you don't want to lose the screws
3:36
there's one set it aside you also might
3:43
want to keep an eye and just observe the size of the screw sometimes these
3:49
laptops have different size screws sometimes they're all the same size it
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just depends on the model and make let's see if my nope that was wrong hmm
4:02
there's their screws here but I can't see how they would hold the battery or
4:11
unless it's stuck I don't think there's a release on the front I've never ever
4:17
seen a laptop with no very strange well we're just gonna take
4:23
off all the screws and I haven't had the power connected to the laptop in you
4:30
know 10 20 minutes so and another thing you can do if you can't take out the battery I guess is just hit the power
4:37
button on the laptop hold it for 30 seconds to a minute or whoops well I
4:42
can't do that because let me part off yeah this isn't this isn't good I'm
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thinking hopefully that when I take out
4:55
all the screws the battery will amount so we'll just take off these screws I
5:02
don't prefer laptops like this where it's one cover unless it's like the Dells the newer Dells have two screws in
5:10
the middle and then the entire cover just comes off real easy even on some of the old ones that those I don't mind but
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when it's these types where you got all these screws you got to take out I don't really like these type of laptops but
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that's how they're designed I prefer
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laptops either like the Dell where it's two screws and that just comes right off real easily or there's separate doors
5:40
there's separate covers for the memory and a separate cover for the hard drive
5:46
and then as you notice this isn't this is a dummy I don't know I'm assuming you might be
5:52
able to upgrade the DVD but as you can see it's a blank there's no DVD with this but it does
5:58
have a dummy which is bizarre but whatever
6:12
so we're just gonna unscrew all these you can use a an electric screwdriver
6:17
I'm old school I just use a Mick I just use my hand I don't need to sit here with an electric screwdriver if I had
6:24
like a million laptops to work on every day I guess maybe it would make the job go by faster but you know a lot of my
6:35
customers I don't even open up the computers because I don't always get hardware tickets but I do both I do
6:44
everything all right so there's a missing screw here there's two missing
6:51
screws here so it looks like somebody's been working on this computer before here's another screw these pop out so
7:03
they're gonna all fall out so you just make sure you loosen them up and then
7:08
what you do is you flip over the the laptop now if I have screws I don't sit
7:16
there and I collect screws but I don't sit there and sort them well you know this is for a minute gardener and you
7:22
should be sorting their screws you should be labeling them - Aaron no it's not like I have a box of Acer screws in
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a box of Lenovo in a box of Sony in a box of Toshiba in a box up you know blah
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blah blah no but if I later I'm not going to do it on camera but I do like I do do that for
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my customers if there's missing screws I will try to find screws and I will even size them up and make sure they're the
7:50
right width and the right length because you don't want to strip thing anything out you want to make sure you get the
7:57
right screws so that if your customer takes it to another repair tech or if
8:03
they decided to work out it and then work on it themselves that you didn't
8:08
install screws that are stripped and then what happens is they're all
8:13
there can be very difficult to take out and then your customer is going to be pissed off because they can't
8:21
get the cover off now there are ways you have to take pliers and but I don't want to you know that I don't want to digress
8:27
about that but I will try to try to match up what you can do is just lightly
8:32
shake it and then the screws will pop out mate but not all of them will be
8:38
loose as you can see look you have all these screws so you might want to do this on a workbench with a lot of room
8:45
and you don't want to lose these screws I've never had a customer complaint I've
8:52
never lost screws for my customers so I don't know if they would if you returned
8:59
their laptop with missing screws if they'd yell at you or not but I prefer not to do that I have so many screws
9:05
that I probably have some that will fit this laptop okay I think they all whoop sigh I missed two and see let's see if
9:14
the battery comes out yet no that is very maybe it's these two screws that
9:20
hold in the battery that's very odd well
9:25
I missed two I think this one
9:36
and one up here that one I can pull
9:50
right out with my fingernail I think or maybe not I will just turn it over there
9:58
goes one one fell and this one is kind
10:03
of stuck sometimes they stick so you just have to make sure they're all the way loose and then yeah popped out all
10:10
right so they're all out now I'm
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thinking I might have to get a guitar
10:21
pick probably yeah I'll probably have to get a good guitar pick but what I'm really concerned with
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right now is this battery not coming out that's going to be a problem it must be
10:33
these two screws it is what I'm thinking
10:39
most laptops I've ever worked on had releases I have no idea why they design
10:49
it this way but they better they might have
11:03
all right so I'm just gonna flip it over and they're both you heard both of them
11:08
they both dropped out and then I just moved them all into one pile so I don't
11:14
lose them and now note the battery still
11:22
I'm not understanding why or how I don't care at this point
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ouch it's just maybe it's it's stuck
11:35
there's you notice how there's no latches for the battery there's none or
11:41
releases none now there's there's this for your finger so you can press down
11:47
and pull it out but it is not moving very I don't know what the problem is
11:55
I've got all the I'm missing a screw that one didn't fall out another thing
12:06
you can do is if you don't want to lose the screws is what you do is you put your hand underneath where the screws
12:13
that and then you just tip it over and then it'll fall into your hand on certain carpet these screws are hard to
12:19
see on gray or dark carpet the screws
12:26
blend in and you may never find them you know what I'm saying you know like the
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carpet at those corporate surf you as a surf when you sit in your cubicle at
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those nasty billion dollar fascist corrupt criminal corporations you ever
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noticed a lot of times the carpets the same that's the type of carpet I'm talking about it's generally gray boring
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drab gray or dark carpet the screws and
12:58
especially the ones that are even smaller you drop them on the carpet and you may never find them because they
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blend in you know what I'm saying all
13:09
right so I have all the screws I think I'm gonna probably have to get a thumb or excuse me a guitar pick or maybe not
13:18
you know what I should probably do it with a guitar pick so I'm gonna get a guitar pick which is for a computer
13:25
actually I got it one for free from a kit when I repaired a I think I repair
13:31
to a tablet computer I'll be right back give me a couple seconds
14:05
I'm back I should probably move all my tools back here but I've got a cart now here over I don't know if you can see it
14:13
on the other can you see yeah let me move the camera a little bit that's a cart that I got for free whoops
14:19
you can't hear me you see that cart over
14:25
there in the corner I got that for free somebody set it out by the dumpster they didn't throw it in the dumpster
14:31
they just set it out by the dumpster and I was like hmm it's older I looked at it none of the wheels were broken I brought
14:38
it inside it was a little bit dusty I cleaned it up and it's an excellent cart
14:43
it's got three it's got two shelves underneath one that's more room I can
14:49
fit a desktop computer underneath it I could probably fit two probably three average desktop computers down below and
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then it's got a second shelf and then it's got a top shelf so that's my little computer cart I got it for free I didn't
15:09
pay a dime for it I was fit I was like well they threw it away and I was like it's really not that bad a shape I could
15:15
use a cart okay so here's what I'm talking about it's a this one's broken but I think I can still use it the these
15:22
are picks you can get them for free or you can buy them when you work with replacing and fixing
15:31
screens on dumb devices I mean smart devices also tablets you'll need one of
15:36
these but also these are good for laptops because you do not want to take a metal screwdriver and start and do
15:44
this to get the no because you'll scratch it all up trust me and the same
15:50
thing with monitors you don't so what you do or when you when you replace the
15:56
display and you take the plastic off you don't not want to use a metal screwdriver because you'll end it up end
16:01
up scratching it all up and then your customers will notice it and they'll tear you a new one so I'm just
16:10
gonna take the pic I don't know if I can show this on camera because it's kind of hard to angle it but you just take the
16:15
pic and you run it you run it all the way across so that the plastic separates
16:21
itself and you do it on all sides until it becomes loose enough let's see okay
16:33
there we go and it's it's it's starting to just because you take the screws out
16:39
doesn't mean this plastic doesn't snap together and it's tight so you just run
16:46
the pic although this isn't really working very well I might have to use my
16:53
fingernails there there we go make sure you take out all the screws
16:58
before you do what I just did this is why you want to use a pick or maybe
17:03
something like this but I would not recommend that you use metal because well you'll just find out try it on your
17:11
own and see what happens there this is probably something like this too
17:16
this is a broken what I'm trying to think what this was it might have been
17:22
kind of a pic like this a plastic tight I can't remember what it was
17:27
it broke bit I just use it because it's plastic and it's kind of similar to a
17:32
pick you could use a guitar pick if you had one you see you see how I use this
17:38
and it's not scratched up to separate the two pieces of plastic and to take
17:43
this apart but I'm not done yet so you make sure that you take out all the screws before you you start to take the
17:51
laptop apart because if what you what could happens is if you didn't take out
17:56
this is just a dummy see it's just a filler it's a dummy so
18:03
this I threw that on the under and I
18:08
threw that out on the carpet it's just plastic if you start tearing apart the
18:14
laptop and you forgot to take one of these screws out and you pull hard enough you can snap the plastic and then
18:22
what happens is it depends on where it's at the customer might see it or when you
18:29
put the laptop back together it doesn't go together correctly you know what I'm
18:34
saying so you have to be really careful here's another one that I'm gonna use this and you just I'm trying to let's
18:41
see let me move the laptop so you just take up the device or the pic and you
18:48
put it right there worth where the two pieces of plastic fit together and you
18:53
just run it and it looks like this one
18:59
or you can take the pic sometimes the gap is skinnier than other parts I don't
19:06
know why that is there we go this pic might fit even though it's kind of broke
19:14
I'm gonna have to use my fingernails or my fingers just this is being a bear
19:26
working on laptop isn't my favorite thing but I've done this for years and
19:31
you just become accustomed to them you just have to be careful and you just you
19:41
just don't get emotional and you just you know take your time see I might have
19:50
to there it goes there it goes so everything's fine you another thing you
19:56
want to be careful cautious of is when you start taking these laptops apart a lot of like the track the tracking
20:04
device or the mouse pad and the keyboard are connected by ribbon cables so you
20:10
don't just want to rip you you just don't want to take this cover and just rip it apart because these cables as you
20:17
can see here on you might be able to see in there see the ribbon cable is still connected and if you pull this too far
20:25
you can damage these cables and break them to the point where you have to reorder them because it's made out of
20:32
plastic see it's made out of plastic ribbon cable and there's no way to that I know unless you're a really good a
20:38
solder but I don't even think technicians solder the cables so
20:43
we almost got it done there could be one missing screw or something's not a
20:49
hundred percent here so you know use caution but I'm close it could be up
20:55
here and be careful with the display I
21:01
might have to run it here somehow it's
21:11
almost all the way apart but there's something just not 100% here let me make
21:17
sure I have all the screws oh you know what see I missed one but you notice how
21:25
I didn't rip apart the laptop and I didn't just you know pull it apart why pull I used some you know a certain
21:36
estate so I missed one screw and what
21:42
did I do that's in my pocket that's the last screw that's why it didn't come generally they come right off once they
21:49
come off they just come right off if they're if you notice that the the bezel
21:57
is not coming up and let me show you this as I unscrewed that last screw I
22:04
could feel the keyboard move so this
22:10
last screw is what screws in the keyboard so let me let's talk about that since we're doing it most keyboards and
22:18
my experiences are held on by screws and generally the screws are these ones down
22:23
here a lot of times they're marked lenovo marks them I think Dell Acer this
22:30
one doesn't have any marks you know there'll be little symbols like there
22:35
will be a little keyboard next to each screw and that tells you that those are the screws that that hold on the
22:42
keyboard it fell out it was right there now I should be able to take this out
22:47
and it's starting to I just have to use a little bit of force
22:55
but what I might I want to check I'd double check again that I got all the
23:01
screws there's so many of them that's another reason why I don't prefer to
23:07
work on these types of laptops but you learn nothings underneath those pads
23:12
because they're missing ok I think I got them all now it is possible that they're
23:21
underneath the battery some Dell's there are screws that will hold down the top
23:29
bezel sometimes these come out where the where the power button is on Dells and they're held down by screws down here
23:38
now this battery is not coming out but I got all the other screws so what we can
23:46
do is let's see that might be as far as
23:52
I go but I that's not good enough because it's gonna be a pain in the ass pain in the ass to get my hand in there
23:58
let me see I think I'm gonna take this and I'm just gonna I'm gonna try it
24:07
broke off this part of the bit broke off not not there laptop I'm just gonna run it and see if that loosens it enough
24:16
just be just because you take off these screws does not mean like I said before
24:21
that the that these come apart real easy a lot of times when you take off all the
24:27
screws they're still really tight so something it could be the battery that it's connected to so I don't really want
24:34
to proceed further until I figure out why that battery is not coming out maybe
24:41
it was designed that way but this is what I'm talking about so here's the
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keyboard and what you would do is there's the ribbon cable and you would
24:54
unhook it in there and then hook it up again or if you had to replace the
24:59
keyboard then you know obviously but although
25:06
this is one big piece so sometimes the keyboards are separate you'll have a
25:13
bezel around and then the keyboard will fit inside this is all one piece same
25:19
thing with the pad sometimes these pads and mice these buttons are separate this
25:26
is all looks like it's one piece and what's getting in the way here I think
25:32
is this this battery that is not coming out and I don't know why it's not coming out it's really strange man I took out
25:43
all the screws I don't know if it's
25:49
stuck is there screws underneath these stickers no because the battery only
25:57
goes this far so I'm not sure why we can
26:02
try it with this tool I'm not sure why this battery is not coming out you know
26:11
what I'm saying hmm
26:17
this is really strange
26:24
there's no release on it there's just this for your hands
26:36
let's see we can flip it over and let's
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see this is all one piece now there's
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these pieces of plastic on the that snap
26:55
down over the rest but there's no screws
27:02
underneath so this is very odd this is a
27:10
very odd laptop let's see I can try it
27:16
again
27:31
this thing isn't budging so you flip it
27:41
over one another time and I really think
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it's the battery that's in the way but it's not it's not budging yeah I just
28:04
oh look at this now there's no screw
28:09
there but there's a little hole here I don't know if you can see it on camera right there by my finger and it's got
28:16
it's got maybe this is the release yeah it is but I've never seen a release like
28:21
this it's got a little photo can you see the little icon it's like you use a tool
28:32
maybe you have to push down with like us that is strange
28:38
I've never seen a laptop like this before in my life let's see maybe how
28:46
about a a paperclip how about that I'll be right back
28:58
so I happen to have paper clips and as you can see it's already bent now you might be wondering why that is
29:04
that's because DVD drives even the desktop DVD drives sometimes they get
29:09
jammed and it's good to have a paper clip because even if the computer is powered off and you've got a DVD in the
29:17
drive you can just manually open up the DVD drive bay the door or even on a
29:25
laptop but this laptop didn't have a DVD drive so let's try this
29:35
this is very strange to me
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if it's just well what i can do is i can
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google it now so we can go out to Google because without that battery I don't think I'm gonna be able to take out the
30:02
keyboard because I that's just I don't
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want to break the plastic all right so let's transition out to the Internet
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let me close these tabs before because I got a bunch of crap open that you're
30:19
probably not gonna care about so we'll just close these tabs and then I'll just open up Google and then I will
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transition okay so a sir okay we'll move
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the laptop and I've got all these screws I don't want to lose them so I'm just
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gonna put them all in the center right there I've got beige carpet so I can see
30:52
the screws if I drop them well okay let
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me get my keyboard and here we go see
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Acer Aspire II oops yi1 and then
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it's an e-1 for 70p there it is right
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there and then I'm gonna I'm gonna
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Google battery removal and we'll see
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this is strange how to remove battery from Acer laptop II one new model did
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anybody write a blog post
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yeah how on earth do I remove the battery from an aspire a 1 572 I see no
32:03
release on the laptop at all and have been trying all day to find a way without luck
32:09
find the oval thingy underneath the laptop near the battery there you will
32:14
find a hole drag it towards the opposite side then pull the battery this is bizarre I've never ever
32:22
ran across a laptop like this where you had to go through this dog-and-pony show just to remove
32:29
the battery the I was kind I was correct there's an oval there's a hole but how
32:36
the was I supposed to know how to you know what to do with it
32:45
ok so let's see I've got a thumb uh I I'm thinking the paperclip is good
32:51
enough it's got the oval right here and then you stick and then you pull away
33:00
there you will find a hole drag it towards the opposite side oh it's a
33:07
release Oh duh duh it's a release all you do is
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place maybe even a screwdriver I feel stupid but I've never ever come across a
33:19
laptop that had a release like that like I said before usually they have two on
33:24
each ends releases and you pull away on each side and then pull the battery or
33:30
they'll have one release but you have to press it the opposite way and then pull out this thing you either have to have a
33:37
screwdriver or maybe even a paperclip let me pull out the screwdriver
33:42
this is bizarre okay so you just place it in the hole and then push pull
33:49
and then it moves you see it's a release now I should be able to take out the
33:55
battery I feel dumb but I've never ever ever ever ran across
34:04
a laptop like this but I'm glad I googled it and I'm glad that I'm I don't
34:10
think I'm narcissistic I admitted that I didn't know and so I didn't and another
34:16
reason why I'm glad because I don't want to break this laptop so now I can pull
34:21
it there it goes there it goes that's kind of that's kind of awkward because you have to have a tool to pull the
34:29
opposite side it has arrows it but you know it's got like a thunderbolt it's
34:37
got a lightning bolt symbol I can see the hole it's got a device I'm assuming
34:46
a screwdriver and then it's and then it's got the arrow but I mean it points
34:51
towards here and it's got a small little image a little of battery but I got it
35:00
out I'm glad though and then some laptops as you can see this one has
35:08
screws underneath the battery there it has two now I might not have to remove
35:15
them I might have to so be aware that when you take a part laptops always take
35:20
out the battery because you do not want to work on a laptop with power including the battery and then sometimes these
35:27
laptops have screws underneath the battery that actually attach to like the
35:34
opposite side they will they will hold down something but I'm gonna try it without taking the screws out but I
35:41
don't want to rip too much I don't want to break anything but it I think I
35:46
probably have to take those screws yeah see you see how I'm pulling and it's not
35:52
moving so it's I probably have to take out those screws
35:58
and then I think I'm done but whoops
36:04
what up pain in the ass so there's that
36:09
one this one these are probably smaller
36:16
these are really small these are the type that you will lose in the carpet
36:25
see how small it is that is small and
36:32
we'll take out the other one and I think
36:37
we're good to go and then all you notice all all the screws are the same size except for the these two last ones
36:42
underneath the battery and just make sure you don't lose them because they're
36:48
small and your vacuum cleaner will pick them up for sure because when you run
36:55
the vacuum all right oh there it goes
37:02
now I barely even pulled and there we go that's what you want now like I said
37:09
before once you remove all the screws it doesn't necessarily mean that this comes
37:16
apart like this it only came apart that easy because I used the pick two to
37:24
loosen all corners except for here I notice there was a problem I kept tugging and Whitin wasn't moving
37:31
and then I assumed that I had to take out the battery then I had to figure out that that there's a a release
37:38
hole near the battery and then I saw two screws and I tried to get this off
37:46
before but it wasn't budging now when I unscrewed those last two small screws it
37:51
it literally fell apart and I didn't I barely had to you know pull now do not
37:59
rip these apart because of this
38:06
you see the cables can you see that the the cable right there the ribbon cable
38:12
there's the other ribbon cable for the mousepad they break easily and one end is made
38:23
out of kind of like metal so be careful but so what I'm gonna do is I'm gonna
38:32
tilt like this so that you can see and I'm gonna pull apart gently and they'll
38:40
sit there but just don't tear it just don't rip him apart and then I'm gonna
38:45
take this one off first for the mousepad just to make it easier now I don't know
38:52
if I'm gonna get this on camera because those components are small there's these
38:57
little latches here next to my finger you pull up on them you see it pull up
39:05
do you and you push down on them they pull up too so when you take out the
39:12
cable and they push down to make the cable tight so just gently grab the
39:18
cable and there it comes out now this is what I'm talking about you see the
39:24
ribbon cable and you can you see the metal underneath there's plastic but
39:31
there's metal if if the metal rips apart if this cable rips apart I I don't know
39:39
of anybody that can can Reese odder these cables together I don't know how
39:44
you would do it if let's say I yanked this out and one of these little metal
39:50
there's what there's six of them if one
39:55
of them broke it's not gonna work I don't know how in the world I could repair that or even if now these cables
40:02
are really strong but I noticed the ends can get damaged so that's why you need
40:08
to be careful and then I just leave it like that I don't I don't need to
40:13
disconnect it from this end I don't want to because it'll make it more difficult
40:19
but you could it's the same type of process you pull the lever you you pull
40:27
away to open the lever the latch and then you push down to make sure it's
40:33
tight and when you receipt these cables which can fix issues believe it or not
40:39
is that you want to make sure that these levers are pressed down because you
40:45
don't want the cables to become loose I'm not having a problem with the mouse
40:51
pad so I'm not even gonna with it if it's not broke don't fix it what's what there is a problem with the
40:56
keyboard it could be a loose cable even if the cable is kind of angled wrong so
41:02
what I'm gonna do is the same thing you pull up on the on the release with your
41:09
finger I think or this might have
41:15
different type let me see I think these have the ones that you pull on the side
41:23
I may not be able to get this on camera for you but I'm trying yeah there's some
41:33
let's see I don't want to yank them out but this is a different it doesn't
41:39
really have a release no it's not a release type so let me I don't think
41:49
that's there usually they're just like whoops well let me let me transition
41:57
okay so again here's the cable I was talking
42:03
about and it goes right there and there was a
42:11
release here let me see yeah it's a bit pain in the ass because there was still
42:17
one ribbon cable there's a release right right come on
42:24
right there you press down when you
42:29
tighten pull up to remove the cable however the keyboard doesn't have a
42:37
normal release so I have to figure this out without breaking the ribbon cable it
42:44
could be that it's attached here underneath this tape if it is tape and I
42:51
can I can loosen it that way but I don't want to break these ribbon cables
42:56
because then I have to order them and then the customer has to wait or I can
43:01
try to figure out this release here there's two pieces of plastic oh okay
43:08
it's this type there's there's basically two types of releases let me try to show
43:13
you on camera now or you know what let's wait as soon as I get this this cable
43:19
out I will show you in better detail what I'm talking about with these little releases so you you there there's
43:29
releases on both sides so you pull away on the plastic on both sides I don't
43:37
know if I can and then boom it comes out now I want to be careful of the screen
43:44
I'm gonna set this aside or which one should I use let's it doesn't matter
43:50
this is what I'm talking about with these laptops when I work on them
43:56
there's really only two types of releases I've noticed this is the release for the mouse pad you notice
44:06
this little release you see it you see how it moves up and down so when you
44:13
would slide the ribbon cable there really tight and flush there even marked
44:19
I'll show you they're marked to help you guide you
44:26
there's a usually a line you see the the
44:33
darker line one of these lines you want to make sure it's straight and as close
44:38
to the line as possible when when you you notice how how it's it in there now
44:45
you notice the the dark line it's straight and it's it's straight and it's
44:53
as close to that line as possible and when it's like that then it would be
45:00
like that you slid it in there and you see the line it's not crooked then you
45:06
press down on the release and make sure it's tight and you're good to go
45:13
and then there's another type of releases now sometimes the keyboards the
45:20
ribbon cables on a key on the laptop keyboard they have a similar release they're just bigger but not always this
45:27
one is a different type as you can tell
45:34
it pushes in instead of it moving up and down instead of it being like a door or
45:40
a hood what you do is you you put in the
45:46
cable it's loose now you pull away from the towards a wave from the metal or the
45:54
rest of the plastic to loosen it then you slide in the cable then when you put
46:01
in the cable you push in on each side and you see you see how now it's tight
46:08
and then you would press out on each side with your fingernails or something
46:16
like that and now you see how it's loose now you should let's see you move it up
46:21
closer where is it at oh there we go here I can
46:29
probably do it while it's right here push in on both sides with the
46:35
fingernail now you know it's tight and then you just pull apart on the plastic
46:44
on each side and now it's loose all right so we got this taken apart here's
46:54
the hard drive I have to take out the hard drive because I got to do data to recovery for this customer but I'm just
46:59
in this video it's only about the keyboard so you would either connect everything up and that this sometimes
47:06
works sometimes keyboards and mouse pads they just they're flaky they stay
47:12
sometimes they work really good other times they don't and it's the process of elimination if you've concluded that it's not the
47:19
operating system it's not the drivers then you go to the hardware and this is
47:24
what you do you just disconnect the ribbon cables and reconnect them so we're gonna do that so just lay down the
47:32
laptop be careful of the screen you know
47:38
they break easily and then
47:45
take the ribbon cable and then this guy is like this and sometimes I just angle
47:55
it like this I just lay it like that and then I pull up on it these can be a pain
48:02
in the ass or sometimes you can just kind of set them on its on its backside
48:08
on the opposite side against the LCD but
48:13
you just want to be careful that you don't drop anything on it you know what I'm saying so we'll just do it like this
48:21
now I'm gonna connect this ribbon cable I may not be able to to video graph it
48:26
because it's just so very not much room to work with so I'm gonna do it and
48:34
let's see so you slide it in
48:44
make sure they're it's going I got it make sure you see how I did it
48:51
I've got two fingers on each side however you can do it there might be tools that would help you but make sure
49:00
that that the latches are away that you released the plastic make sure that on
49:07
both sides because when you try to slide in the cable obviously it's not going to
49:12
fit now make sure one side is kind of you can even push up a little bit just
49:18
to make sure it's tight make sure that it's flush and not crooked then push in
49:25
on the sides because you do not want this crooked you do not want it broken
49:32
okay now I'm pretty sure they're both tight and now now it's probably not
49:39
gonna you know fall apart but and then double check your work you notice the
49:47
white line right there can you see though let me see I might have to let me
49:53
see if I can get this on camera you notice the white line right there mm-hm here I'll show you right here
50:02
there's a white line oh and it is not crooked actually it is a little bit
50:08
crooked so I'm gonna its a crooked on the left side so I'm going to loosen
50:15
this and then I'm gonna press a little bit more yeah it's crooked on on the
50:23
right-hand side and then boom there now
50:30
is now it's not crooked and it's tight
50:35
so we've got that done double check your work now we got this guy this then this
50:44
one is a little bit different but in my opinion these are easier with the little latch doors just slide it in you you can
50:52
you notice how there's blue you can grab it by the blue
50:58
it kind of lifts up so what you could do is just grab this end and then attach it
51:07
this way is it on I got to make sure it's on camera all right you would not believe what I'm
51:14
doing so that I can get this on camera all right so you got it in your hand the
51:21
keyboard might move on you just be careful and then push in you notice how
51:29
it's pushed in and you see the black line make sure that they're not crooked
51:35
and push in and then just put it press down on the door boom on the release
51:41
there double-check your work they're not crooked there's two lines but the the
51:47
one closest to the release door is not
51:52
crooked and it's it's as close as it's going to get you are done and what we
51:59
can do is we can test let me move the keyboard back and let me put this piece
52:09
of plastic back that protects it's like
52:16
the bezel I think these are called bezels all right so now I'm gonna put
52:23
the battery back and let me move this crap because I don't want to lose these
52:30
screws per se I don't even want to have to find them on beige carpet but but
52:39
Beit but losing screws on beige carpet is a hundred times better than losing it on the gray corporate carpet
52:46
or gray or you know black carpet
52:52
so here's the battery we got that taken
52:57
out so I'm just gonna boot it up and we will this guy's moving it probably won't
53:04
it might fall out until I screw it put those rest of the screws or I'll just do this and then yeah okay let's put the
53:18
battery back there we go and if you as
53:27
you notice when I pushed in the battery the the release went the opposite direction it's in there tight and now
53:35
we're gonna boot it up so I'm gonna see if my premise is correct
53:41
that maybe I just needed to reconnect the cable to the keyboard so I'm gonna
53:51
power it on and it's powering on the
53:58
only reason why I took the ribbon cable off for the touchpad is because it made
54:06
it easier to get to the ribbon cable for the keyboard sometimes you have to do that but other than that I don't
54:14
touch it if it's not broke my philosophy is if it's not broke don't fix it alright so it's booting up and I will be
54:23
on my way my next video will be about the hard drive I will I'm not gonna you know go
54:30
through all the unscrewing of the screws and you know but everything else will be
54:36
pretty close
54:51
all right so let me login really quick
54:57
and let's I don't want you to know their password per se not that oh yeah it
55:06
could matter and actually there yeah we'll just do this I'll wait until it
55:14
logs in customer privacy yeah a lot of
55:23
laptops like these are are a pain in the ass when it comes to replacing the keyboards it's usually the ribbon cables
55:30
that are the biggest pain in the ass there's just very little room they don't
55:37
have any excess length really some of them they design them just enough to
55:44
connect from the devices to the motherboard and I actually have broken
55:50
ribbon cables where I showed you the metal the three contacts I've actually
55:58
broken contacts and I had to order actually was a power one of these
56:03
laptops had a power believe it or not the power button had a ribbon cable all
56:09
right so we're logged in now I'm just gonna open up notepad and I'm gonna see
56:14
if that solved the failing keyboard if it doesn't it still could be drivers and
56:28
I'm gonna have to end up reinstalling Windows 10 or I'm gonna boot it into safe mode alright so we'll just test the
56:37
cute nope the I mean the queue rty you Opie a s
56:49
nope the S is sticking now D F G H JK L
56:57
Z Z is sticking X C C is sticking come
57:05
on Wow Phoebe n m m is sticking
57:12
now the C is not working at all oh there
57:17
it goes I still think it could be the operating system believe it or not but
57:29
it did not fix the issue so quick another way come on the C just
57:36
will not work so process of elimination
57:45
it's either the hard the keyboard is bad on this laptop and I'll have to replace
57:51
it if the customer wants me to on eBay and Amazon it depends on the model a
57:57
laptop sometimes you can get them for $10 even new and but you have to take
58:04
apart the laptop and you have to know what you're doing and you have to be patient just be patient don't get emotional you know I know I know you
58:11
want to just smash up the laptop or you just want to throw it off the second
58:17
floor the third floor the 10th floor of a building but that obviously that's not gonna solve the problem another
58:26
possibility besides the laptop keyboard being no
58:31
good failing intermittently is the operating system is corrupt to the point
58:38
that the human interface device is not working correctly I'm I still think
58:46
that's a possibility because there are missing drivers and device manager
58:51
whenever I hook up a flash drive usb-drive it will not mount it over all
58:57
the computer doesn't run like normal and it could be that that's why when you try
59:03
to type it it's not working right now in my opinion if I didn't have any of those
59:08
other problems drivers were just fine the operating system seemed to be you
59:14
know respond normally as well as
59:21
whenever I hooked up a flash drive it would mount if I didn't have those other problems I would then deduce that it's
59:28
the keyboard hard drive hardware but another thing on Windows if you think
59:35
it's the drivers booted into safe mode and then test which I will I will still do that but I can't do that because
59:42
the clowns at micro crap micro slot micro Micro soft disabled the
59:52
Advanced Boot Options menu all the way back probably to Windows 95 bit Windows
59:58
2000 Windows XP Windows Vista Windows 7 you press the f8 key after you powered
1:00:06
on the computer and before Windows tried to boot you would get into an Advanced Boot Options menu or you could select
1:00:11
safe mode safe mode with networking last good known configuration and bla bla bla bla bla
1:00:16
well Windows 10 when they created Windows 10 they disabled that but you
1:00:21
can enable it but you have to go into I think it's either I think it's the local policy and enable it and then
1:00:30
the I think the there's like two or three different ways one way is you go
1:00:35
into the recovery menu and then you boot it into safe mode it's like huh I want
1:00:42
to enable the f8 key option so I might
1:00:47
make a separate video about that if I have time so this was a video showing
1:00:56
you how to either reconnect disconnect receipt the ribbon cable on a keyboard
1:01:04
on an Acer Aspire aspire to have headaches taking this
1:01:12
apart the Acer Aspire u 147 TP 66-59 so either receding the Rimac cable
1:01:20
or just replacing the keyboard if you had to replace the keyboard you would just follow the instructions
1:01:25
you just follow along what I did and you just you know although if you notice this keyboard is one piece so that
1:01:34
changes things I'm pretty sure here let me pour it down and we'll take a look at
1:01:40
that again it's all it's all one piece now which is a lot of laptops the
1:01:45
keyboards are different excuse me the keyboards are separate from the bezel
1:01:52
but I'm pretty sure this is all one piece we can take a look one more time
1:01:57
but I want to there let me make sure it's powered down okay and then let me
1:02:06
take out the battery and do this bizarre
1:02:13
once you do it once you know it's not rocket science but all right now let's
1:02:20
take a look at it again and it's one I'm
1:02:26
pretty sure it's one piece I do not think that that you can well I could be
1:02:32
wrong actually I am wrong oh my god there are screws here underneath if
1:02:40
you should be able to see them there's a screw here there's a screw here here and
1:02:46
here's one oh wait a minute that no
1:02:52
there are screws here but
1:02:58
wait let me think no it looks like it
1:03:04
might come apart but I'm trying to figure out how you'd have to take these
1:03:10
two ribbon cables Lieut you'd have to disconnect them again and then loui they
1:03:18
I don't know it yeah the keys are separate the keys pressed
1:03:26
down so there's holes for the keys that
1:03:32
are separate from this bezel which is the entire frame of this plastic so
1:03:38
maybe there could be I'm looking for some screws or do you press in on the do
1:03:44
they snap in boy I don't know man that's another thing I have to Google I
1:03:50
don't want to bore you with that that could be another problem is trying to
1:03:57
figure out how the do I replace the keyboard on this if it's not one piece
1:04:04
because if you notice the mousepad is here and the touchpad and then
1:04:13
underneath I don't this is where it's at there's a circuit board here and the
1:04:18
ribbon cable connects to the motherboard I don't see any screws here now there's this tape I don't I'm not sure what that
1:04:25
tapes that it's not gonna be taped in that would be ridiculous but you notice there's these little punch holes which I
1:04:31
thought were screws but I look closer and they're not I don't know and there's
1:04:37
even here's where the the right here
1:04:42
these red the red tabs or whatever pieces that's where the mouse the
1:04:50
buttons are for the mouse so I don't know if you can even replace the mouse
1:04:56
pad and the keyboard without replacing this entire piece the entire
1:05:03
bezel from the way it looks probably not
1:05:08
but I'd have to research that adios
1:05:23
oh now it doesn't want to stop recording with my function keys