A computer repair customer brought me an Acer Laptop Computer with issues with slowness and sticking keys. This model is the Acer Aspire e1-470p-6659 laptop with Windows 10 installed. The customer complained of sluggish performance, system freezing, and having to reboot this laptop.
Also, he showed me some of the keys were sticking. I recommend that you run virus, spyware, malware, and system scans. I use Ccleaner, Malwarebytes, Superantispyware, and sometimes Combofix.
This Acer laptop computer would not mount my universal serial bus flash drive. I know this flash drive is healthy because I was able to mount and remount this device on another computer. This is an indication that perhaps there are malware, spyware, viruses, corrupt windows installation, and or trouble some hard drive.
Now that I cannot mount a flash drive, that has all of my software tools, I will have to download Ccleaner, Malwarebytes, Superantispyware, Combofix, and or additional anti-virus software from the Internet. I am NOT able to boot into Windows safe mode, because of those clowns at Microsoft have disabled the advanced boot options menu in both Windows 8 and Windows 10. There is a way to enable this menu, but I will save that for a different blog post.
I prefer to perform malware, spyware, and virus remediation in safe mode. However, I will run these program scans in normal windows mode. Also, I run chkdsk and sfc scans as part of diagnosing a slow computer.
You can kick off one or both of these commands at a command prompt with administrative rights.
C:\>chkdsk c: /f /r
When running the chkdsk command you want to type a Y for yes when warned about a file is in use message. You will need to reboot your computer in order for a chkdsk scan to begin. Depending on size and health of your hard drive a chkdsk scan can take hours to complete.
Finally, I run an anti-virus scan. I reccomend Avast or AVD antivirus, but you can certainly use which ever antivirus you prefer. Also, you may not be able to download and or install anti-virus on a really problematic computer. That is when you might have to use Microsoft’s built in Windows defender.
If you are having problems mounting a flash drive, downloading software, installing software, getting safe mode to work, etc. you may need to burn a CD-ROM with a portable anti-virus version of software. During my Acer Laptop Computer troubleshooting the slowness issue, both Malwarebytes and Superantispyware did NOT detect any negative objects. Also, I could not install Combofix on Windows 10 as this program does NOT support Windows 10 yet.
Also, I noticed both C and M keys stick and fail to work the first type I tap them. This could be a drivers issue, but I am leaning towards a possible loose cable or even failing laptop keyboard. I am going to enable the Windows 10 advanced boot options menu, so that I can see if booting into safe mode will allow the keyboard to work properly.
This would indicate a drivers issue, when Windows 10 boots into normal mode. The last thing I will do is to reseat the laptop keyboard. Also, I will test the hard drive for failure and or bad sectors if an anti-virus scan does not detect any viruses.
Also, if the chkdsk scan does not fix these issues, then reinstalling the operating system on the hard drive after it tests good will be the final solution.