Epson 4500 Printer – Not Connected to Macintosh Fix

Another computer printer problem in the world order. This time an individual was no longer able to use their Epson 4500 Printer. The original initial question is quoted verbatim below.

All of a sudden my Epson 4500 printer/scanner says it’s not connected to my Macintosh (operating system Mojave 10.14.3). It has just happened on a frantic work day. What to do?

It is definitely connected.

This is a common problem that occurs on both Apple Macintosh computers and Microsoft Windows based computers. This individual could no longer scan using the automatic document feeder. Also, this type of false positive, so to speak, problem is NOT mutually exclusive to just Epson brand printers.

This type of problem can occur with any brand of printer. When they tried to scan they also received that dreaded not connected error. This individual tried to power off both their Apple Macintosh computer and Epson 4500 printer as well as disconnecting their printer from their Apple Macintosh computer.

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You want to power off your printer. Then you want to disconnect the power cable from your wall outlet. Now disconnect the Universal Serial Bus printer cable from both your printer and computer.

Press and hold the power button on your printer for 30-60 seconds. Leave your printer disconnected from the power source for 5 to 10 minutes. Reconnect the Universal Serial Bus cable and power cable.

Power on your printer and see if it will now print and or scan. If this does not fix your problem with your printer problem, then you will need to download and reinstall the printer software and driver.

Remove all instances of your printer software from “Applications”. Remove all instances of your printer from “Printers & Scanners”. Download and install the printer software from the link below.

https://ftp.epson.com/drivers/ET4500_Lite_64_NA.dmg

These instructions were written for an Apple Macintosh computer with Apple Macintosh operating system Mojave 10.14.3 installed and Epson ET 4500 printer. You can most certainly use these instructions as a basis point to possibly solve the same printer problem with the same error on other Apple Macintosh operating systems. You would just need to download the appropriate driver for your specific Apple Macintosh operating system.

Also, you can use these instructions as a basis point for troubleshooting printer not connected errors on Microsoft Windows operating systems. Once again, you would just need to download the specific driver and software appropriate for the version of Microsoft operating system installed on your computer.

How to Upgrade Yosemite – to El Capitan

Another computer question surfaces in the world order. This time an individual wanted to upgrade the operating system on their Macintosh computer. The initial original question quoted verbatim is below.

How do I upgrade my Mac to OS 10.12?

This individual owned a Apple Macintosh computer with Macintosh operating system 10.11.6 El Capitan installed. They needed to upgrade their Macintosh computer operating system to comply with the download and attempted install of Turbo Tax software. This is a common occurrence with tax software.

Depending on the brand, many new tax software releases require you to upgrade your operating system. At this time Turbo Tax required Apple Macintosh operating system 10.12 Sierra in order to work.

You can upgrade via the Apple Macintosh Application Store. Also, you can use the iTunes link below. You will need your Macintosh administrator account password and Apple identification to upgrade.

https://support.apple.com/macos/mojave

https://itunes.apple.com/us/app/macos-mojave/id1398502828?mt=12

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This individual then claimed that their Apple Macintosh computer was not compatible with Apple Macintosh 10.14 Mojave operating system. You can try this link below.

https://itunes.apple.com/us/app/macos-sierra/id1127487414?ls=1&mt=12

Also, you can check out the full Apple Macintosh Sierra 10.12 installation instructions. This individual then had forgotten their Apple Macintosh administrator password. If you forget your Apple Macintosh administrator password, there are numerous ways to reset it.

However, you will need some technical skills, which according to my experiences, many Apple endusers lack basic computing skills. This is an excellent time to lecture. You should always know your Apple Macintosh administrator password.

In this day and age what with the Internet, there are no excuses to remain so ignorant of such basic computer skills. Also, you should always know your Apple Identification password. Without either of these passwords, you are fucked, when it comes to being able to upgrade your Apple Macintosh operating system.

Luckily, the Apple Macintosh operating system has some different ways to potentially reset it. However, I would never use this type of feature like a crutch.

Logitech C920 Webcam Mac – Mojave Compatible

Another computer issue in the world order. This time an individual had a question about Macintosh computers and webcam compatibility. Here is the original initial question verbatim below.

I need help getting my new Logitech C920 web cam to work.

This individual was using a Apple Macintosh mini computer with Apple Macintosh Mojave 10.14 operating system installed. They had purchased an application from the Apple Applicatin store called “Web Cam Settings”. What a fucking waste of money.

Anyways, they had watched another Youtube video to try and help them install the Logitech C920 on their Apple Macintosh mini computer with Apple Macintosh Mojave 10.14 operating system installed. This is what solved this conundrum.

You can download and install the webcam software from the following link.

https://download01.logi.com/web/ftp/pub/techsupport/cameras/Webcams/LogiCameraSettings_2.5.12.pkg

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They were then able to use their Logitech C920 webcam with their Apple Macintosh mini computer. When it comes to Logitech web cameras and Apple Macintosh computers, it can become a crap shoot. It really depends on the exact model of Logitech web camera you have.

Also, important is what Apple Macintosh operating system you are using. You do NOT necessarily want to assume that your Logitech web camera will work with your Apple Macintosh computer. Also, you do NOT want to necessarily assume that the operating system you are using on your Apple Macintosh computer will be compatible with your Logitech web camera.

You could always first find out what web camera model you have or wish to purchase. Then find out the exact operating system you are using. This example this individual was using Apple Macintosh 10.14 Mojave.

Then you want to verify on Logitech’s website whether or not your Logitech web camera will work or not. Sometimes there will be a software download available. However, depending on the exact operating system and Logitech we camera model, there may NOT be any software download available for your Apple Macintosh computer.

Also, you want to first install the software onto your Macintosh computer. Then once that is accomplished successfully, you connect the web camera to a Universal Serial Bus cable on your Macintosh computer. Finally, you open up a video software application similar to Facetime, Skype, etc. to test your web camera.

Dell Latitude E5530 Factory Restore

Another computer question from a third party website where I earn supplemental income answering computer and technology related questions. This one deals with factory restoring a Dell computer. The question is quoted verbatim below.

Hi, I have a Dell Latitude E5530. I want to sell it so want to remove any possible way it links to me. How do I factory reset it or what do you recommend I do.

This individual was using a Dell Latitude E5530 with Microsoft Windows 10 operating system installed. You can wipe all your data and reinstall Windows 10 with “Reset this PC”. You can perform a “Reset this PC”.

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You will have two options. One will allow you to keep all your personal data, but your applications will get removed. The second option will remove all your personal data and applications.

Follow the instructions below if you want to perform a “Reset this PC”. Left click the Windows 10 start menu button. Click on the “Settings” gear icon.

Then choose “Update & Security”. Now choose “Recovery” then select “Reset this PC”. Click on “Get Started” and choose an option.

Also, you can type in reset this PC into a Cortana search box. Cortana search icon is a round circle or globe icon usually in the lower left corner near the Microsoft Windows 10 start menu button. Reset this PC will remove all personal data, applications, and settings.

The same version of Microsoft Windows 10 you had when you purchased your computer will then reinstall. Also, only applications that were installed in Microsoft Windows 10 well reinstall. This is a relatively quick and easy way to wipe everything from your computer.

If you want to start over with Microsoft Windows 10, sell your computer, or give it away, then this allows you to wipe your computer and reinstall Microsoft Windows 10 with essentially one command.

HP Printer Keeps Going Offline – Possible Fix

Another printer problem in the world order. This time an individual was having problems with their printer continually in offline mode. The original initial request is quoted below.

My HP envy 7155 printer quit working. The computer says it is not online. I can’t turn it off or on and the screen shows the number 00829C98.

What is wrong with it?

This individual was using a computer with Microsoft Windows 10 installed. Power off printer. Disconnect power cable from wall outlet.

Disconnect USB printer cable from both printer and computer. Press and hold power button on printer for 30-60 seconds. Leave printer disconnected from power for 5-10 minutes.

Reconnect USB cable and power cable. Power on printer and see if it will now print.

The above instructions fixed this problem. However, printer offline errors are common and NOT always a hardware problem. If the above instructions did NOT resolve your issue, then you need to remove and reinstall the printer software.

If you are using a Macintosh computer, remove all instances of your printer software from “Applications”. Also, you can use finder to remove your printer software from “Applications”. Click on “Go” at the top menu bar.

You should see “Applications” in a list. Remove all instances of your printer from “Printers & Scanners”. In order to get to “Printers & Scanners” click on the “System Properties” gear icon down below in your dock. Highlight your printer and then click the minus sign (-) to remove that printer. Download and install the printer software from the link below.

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Please do NOT connect your printer to your Macintosh until instructed to do so. You can use “Finder” to find your downloads. Finder is located in your dock down below.

Look for your “Downloads” folder. Once you open up Finder you will see your Macintosh username on the left hand side. Click on your username to expand the contents.

You should see a “Downloads” folder. This official Apple support link has more details and pictures about finder that may help you use it. If you are using Microsoft Windows 7, then follow these instructions.

Remove the printer software from “Programs & Features”. Then remove the printer from “Devices & Printers”. Now type the following command into a run box:

printui /s /t2

Select your printer and click on “Remove…”. Select “Remove driver and driver package.” Click “OK” then click on “Yes”.

Click on “Delete”. Download and reinstall the printer software. If you are using Microsoft Windows 10, then follow these instructions.

Remove the printer software from “Apps & Features”. Then remove the printer from “Printers & scanners”. Now type the following command into a run box:

printui /s /t2

Select your printer and click on “Remove…”. Select “Remove driver and driver package.” Click “OK” then click on “Yes”.

Click on “Delete”.

Download and reinstall the printer software. These instructions were written for a Hewlett Packard 7155 printer with Microsoft Windows 10. The Macintosh instructions are for newer Macintosh operating systems in the High Sierra, Mojave, etc. realm.

The instructions for the hardware troubleshooting for printer offline error can certainly be used for other printer manufacturer’s. For example Brother, Lexmark, Dell, etc.

Canon Printer Error C000 – Troubleshooting

Another computer problem in the world order. This one deals with a printer problem. The initial original question is quoted verbatim below.

I have an MX922 printer problem. Printer shows Service Code C000. I have turned printer off, unplugged it, plugged it in and turned it on and still get the same error. I have done this several times with the same result.

What fixed this Canon printer error C000 was actually reinstalling the printer cartridges. This individual took out the existing printer cartridges and then reinserted into the cartridge holder. Ink cartridges are also known as ink tanks.

After this procedure this individual was able to clear that dreaded Canon printer error c000. I will give you some additional tips that may clear this C000 error. You can make certain that any printer packing material(s) have been removed from your printer.

For safe transportation of your printer during shipping, printer manufacturers often times including packing material to protect your printer. You need to remove this material or else you could receive the dreaded Canon printer error C000. Also, clear any jammed paper and or obstruction paper feed path.

Basically, anywhere paper moves inside your printer, you need to check for jammed paper. Anything that obstructs the movement of paper could also cause this C000 error. The following is a list of paper jams and associated error codes.

  • 1300 Paper jammed at output slot
  • 1304 Paper jammed when automatic duplex printing
  • 1311 Paper loaded in upper cassette is jammed
  • 1312 Paper loaded in lower cassette is jammed
  • 1313 Paper jammed by machine when pulling in printed paper
  • 2801 Document is jammed in Auto Document Feeder

As you can see, there are quite a few places that paper can become jammed inside of a printer. Automatic duplex printing means double sided or both sides of paper printing. The output slot is where you grab your paper when printing finished.

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The automatic document feeder is used when copying, faxing, scanning, etc. This is where you place sheets that are automatically pulled into the printer, instead of placing them on the glass. Some printers have more than one cassette where you load paper.

Paper fed into the printer from these cassettes or trays can become jammed. Also, make sure to look for obstructions in these areas. Finally, small jammed or turn pieces of paper can cause this dreadful Canon printer error C000.

If none of the above tips and instructions clears that error, then you can try the following. Power off your printer. Disconnect the power cable from the wall outlet.

Press and hold the power button on your printer for 30-60 seconds. Leave that printer disconnected from power for 5 minutes. Reconnect the power cable.

Power on your printer and see if it will now print. Canon recommends getting your printer serviced if none of these tips solve your printer problem. However, I will include one last tip.

If your printer continues to jam paper, then make sure to check the printer rollers. There are rollers inside your printer that actually grip onto the paper itself. These rollers get dirty over time just by dust alone. Clean any and all of these rollers with 99 percent isopropyl alcohol.

This type of alcohol is also known as rubbing alcohol. You should be able to purchase this fast drying liquid at stores similar to Walgreens. Also, you could include the cleaning of the printer rollers as routine maintenance.

Jammed paper could be the result of printer rollers that just need a good cleaning. The links I provided in this blog post are official web pages from Canon, that provide further more detailed instructions with photos and at least one video. Believe it or not, printer paper can get stuck and jammed behind paper trays, causing the C000 error to appear.

You would just pull out any paper tray(s) and remove any paper found. You want to remove even small pieces of paper from your printer. Printer paper can get torn inside your printer, which could cause this C000 error to appear.

This individual was able to fix their Canon printer error C000 quite easily, by just reinstalling the printer cartridges also known as ink tanks. However, often times printer errors are not this easily fixed. These instructions and tips were written for a Canon Pixma MX922 with the Canon printer error C000 code.

However, you could use these same instructions and tips to possibly clear this same error message from other Canon printers.

Avast Antivirus Stopped Working – Troubleshooting Tips

Another computer problem in the world order. This time an individual needed help with their anti-virus software on their computer. The original question is quoted verbatim below.

I am visiting Lexington KY from Australia. I have been having trouble opening my avast anti virus for several days since I stayed in Washington DC. The current license expires in May. In desperation I have just purchased a new subscription for 2 years, and I have downloaded it to my computer, but I can’t complete the installation. I have been through the process as far as the screen that shows the installation in progress, but after that I don’t get a screen saying installation complete. Can you help?

This individual claimed that while visiting Washington District of Corruption, they they downloaded a newer version of Avast anti-virus. However, they were not 100 percent positive.

They then ran a complete anti virus scan. You do NOT necessarily need to download and install the latest version of your anti virus software. However, it is indeed a productive decision.

Also, when dealing with computer software, it is a productive idea to allow as much attention to details as possible. Try becoming more aware of what software you have installed and whether or not you upgraded it. This individual claimed that after performing that virus scan nothing worked with their Avast software.

This individual was using a computer with Microsoft Windows 10 operating system installed. Another quagmire this individual was facing, dealt with the fact they were using an old email address that they had not accessed in quite a few years for their Avast account. You can always learn from other peoples fuck ups.

Always try to use current accessible email addresses with your Internet accounts for access. Always update your email addresses that are attached to any important accounts. This individual wasted time and money, because they were using an old antiquated email address for their Avast paid account.

Finally, this individual admitted that they may have contracted a virus when they connected to an Internet cafe in the Washington District of Corruption. You should always proceed with caution when connecting to Internet cafes and any public network. I will provide more details on the difference between public and private network connections later on in this blog post.

I would remove all instances of Avast antivirus in “Apps & Features”. Then I would reinstall Avast. You will need to make sure you have a working license key.

Also, you could perform a system restore. Restore your computer back before this problem occurred. Antivirus software by no means is a perfect niche.

Avast anti virus certainly is NOT perfect. Avast and AVG anti virus software are actually controlled and owned by the very same corporation. There is no competition in America.

Anyways, whenever your anti virus software stops functioning, then you should try to either fix that software or just remove and reinstall. However, Microsoft Windows 10 registry can become problematic. The Microsoft Windows registry can become filled with junk entries.

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My tip is to perform a registry scan with Ccleaner right after you remove your anti virus software. You can try to just remove and reinstall your anti virus software. However, it could be a Microsoft Windows registry problem that is causing your anti virus software, to no longer work properly.

If you do not want to fucking waste time trying to troubleshoot your failing anti virus software, you can always perform a system restore. Click the Windows 10 start menu icon in lower left corner. Select Search and type in System Restore.

Click on Create a restore point. A System properties window will open up. You should be in the System protection tab of that window.

Click on System Restore. Another System Restore window will open up. Click on Next. In the next window you will be able to select your restore point.

Also, you can place a check box in the Show more restore points. What you want to choose here is a date and time before you were having your current problem. Choose a restore point back to before you were having your current computer problem(s).

Now you click Next. In order to begin system restore, you select Finish. Your computer will have to reboot in order to restore it back to the restore point that you picked.

Whenever connecting to public networks like Internet cafes, you should proceed with caution. Microsoft Windows 10 will ask you if you want to connect to a public or private network, when you first connect to a different network interface. You need to understand the difference between a public network or private network.

A public computer network basically is one that is wide open and available to anyone. A private network is one that you would use at home or office. Private networks are supposed to become more secure.

Public networks can place your computer at risk. Anyone connected to that same network, could possibly see your computer name, shared data, etc. Somebody could circumvent your computer security just by seeing your computer name.

All they would have to do is ping your computer name and then obtain your Internet Protocol address. With this information they could break into your computer. Also, you must become aware of any data shared on your computer.

On a public network any of these data shares can and will be accessible to everyone on that network. When in doubt you probably want to always connect “Private” when using public Internet. It does not matter if it is at a library, Internet cafe, coffee shop, etc.

If you want your computer to remain more secure, then choose “Private”. If you decide to connect via “Public” network, especially on a Microsoft Windows computer, you had better have your computer locked down. Make certain at the very least the Microsoft Windows firewall is turned on.

Do NOT enable file and printer sharing. Also, make certain your computer requires a password to logon. I would not recommend that you ever choose “Public” network when using public Internet connections. However, it is your choice and you have been warned.

This individuals problem with their Avast anti virus, may have been the result of them connecting to an Internet cafe. These instructions and tips were written for a computer with Microsoft Windows 10 operating system, However, you could use these tips and instructions as a basis point for other Microsoft operating systems.

Unsolicited Google Calls – Actually Exist?

Bluetooth Not Working in Windows 10 – Fix

Another computer problem with Microsoft Windows 10. Can you imagine that? Anyways, this individual was missing a Microsoft Windows 10 hardware device driver.

Here is the original initial question quoted verbatim.

Bluetooth not working in windows 10. Missing from device manager.

The Altec Lansing Bluetooth speaker driver was missing from their installation of Microsoft Windows 10 operating system. This individual owned a Lenovo ThinkCentre computer with Microsoft Windows 10 operating system installed.

You can download and install Snappy driver installer. That software should detect any missing drivers. Snappy driver installer, is free software that will detect missing driver(s) as well as any driver updates. I would proceed with caution when working with Microsoft Windows drivers. One mistake can cause your Microsoft Windows computer to not boot properly.

Snappy driver install does NOT have the most user friendly interface in my opinion. Also, Snappy driver installer is a stand alone application. Meaning that there is no setup.exe or install.exe to run.

There is no software installer that you need to open. Snappy driver installer comes in a .zip file format. You will need to unzip this software.

Microsoft Windows operating systems have a built in file decompress tool. You just right click the Snappy driver installer download and select “Extract Here”. This will extract the folder contents to the same folder that the compressed file is located in.

Double click SDI_64_R1811 to open it. You will see a list of missing drivers or available driver updates. Select the ATK driver by placing a check into the empty box with your mouse and then click on the green “Install” button.

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Depending on the size of the download, it will take some time to download and install. You may be required to restart your computer. Snappy driver installer has an expert mode, which I do NOT think is necessary for most end users that need to just install one driver.

I personally never fuck with Microsoft Windows hardware operating system drivers. All it takes is one faulty driver and your computer may not boot correctly. Also, Snappy driver installer has a “Create Restore Point” feature.

What this does is create a Microsoft Windows restore point at the exact time that you select that option. This allows you to use Microsoft Windows system restore, in case that driver has problems. This is a safety feature that could save your ass and keep you from having to get out of a major quagmire.

Snappy driver installer is only one of two driver installer tools that I have used over the past 10 years. The other one is called Driver Pack solution. That program is similar in nature.

As a computer technician these tools can really save time without having to download each individual hardware driver from the Internet. Also, sometimes you may run across a computer that is old, and you may not find the missing driver(s) on the original equipment manufacturer’s website. This is where a tool like Snappy driver installer or Driver pack solution can come in handy.

However, any time you install or update drivers, you might want to proceed with caution. I never wasted time updating drivers in the decades that I have used computers. This to me is a huge waste of time and could possibly result in a non booting operating system.

The only time I messed with drivers is when they were missing or they might be possibly buggy, causing blue screens, causing another problem, etc. If you have experience dealing with hardware drivers, then Snappy driver installer and Driver Pack solution can speed up the hardware driver installation process when reinstalling the computer operating system. These instructions were written for a Lenovo ThinkCentre computer with Microsoft Windows 10 operating system installed.

However, you can use these instructions and tips for other computer brands, models, and Microsoft Windows operating systems.

Asus ATK Driver – Missing Solution

Another computer problem on a third party website where I earn supplemental income answering computer and technology related questions. This problem deals with a Microsoft Windows driver being deleted. Here is the initial original question quoted verbatim.

I have an older ASUS laptop with Windows 7, I accidentally removed the ATK driver a few months ago. How can i get it back?

This individual was using a K53U Asus laptop computer with Microsoft Windows 7 operating system installed. This individual claimed that installing Microsoft Windows 7 updates, was not the culprit. You can download and install Snappy driver installer.

That software should detect any missing drivers. Snappy driver installer, is free software that will detect missing driver(s) as well as any driver updates. I would proceed with caution when working with Microsoft Windows drivers. One mistake can cause your Microsoft Windows computer to not boot properly.

Snappy driver install does NOT have the most user friendly interface in my opinion. Also, Snappy driver installer is a stand alone application. Meaning that there is no setup.exe or install.exe to run.

There is no software installer that you need to open. Snappy driver installer comes in a .zip file format. You will need to unzip this software.

Microsoft Windows operating systems have a built in file decompress tool. You just right click the Snappy driver installer download and select “Extract Here”. This will extract the folder contents to the same folder that the compressed file is located in.

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Double click SDI_64_R1811 to open it. You will see a list of missing drivers or available driver updates. Select the ATK driver by placing a check into the empty box with your mouse and then click on the green “Install” button.

Depending on the size of the download, it will take some time to download and install. You may be required to restart your computer. Snappy driver installer has an expert mode, which I do NOT think is necessary for most end users that need to just install one driver.

I personally never fuck with Microsoft Windows hardware operating system drivers. All it takes is one faulty driver and your computer may not boot correctly. Also, Snappy driver installer has a “Create Restore Point” feature.

What this does is create a Microsoft Windows restore point at the exact time that you select that option. This allows you to use Microsoft Windows system restore, in case that driver has problems. This is a safety feature that could save your ass and keep you from having to get out of a major quagmire.

Snappy driver installer is only one of two driver installer tools that I have used over the past 10 years. The other one is called Driver Pack solution. That program is similar in nature.

As a computer technician these tools can really save time without having to download each individual hardware driver from the Internet. Also, sometimes you may run across a computer that is old, and you may not find the missing driver(s) on the original equipment manufacturer’s website. This is where a tool like Snappy driver installer or Driver pack solution can come in handy.

However, any time you install or update drivers, you might want to proceed with caution. I never wasted time updating drivers in the decades that I have used computers. This to me is a huge waste of time and could possibly result in a non booting operating system.

The only time I messed with drivers is when they were missing or they might be possibly buggy, causing blue screens, causing another problem, etc. If you have experience dealing with hardware drivers, then Snappy driver installer and Driver Pack solution can speed up the hardware driver installation process when reinstalling the computer operating system. These instructions were written for an Asus K53U computer with Microsoft Windows 7 operating system.

However, you can use these instructions and tips for other computer brands, models, and Microsoft Windows operating systems.