You need help with fixing a Windows blue screen death issue. Your not computer literate. Your PC keeps shutting down, restarting and freezing up.
Where can you get help with this problem? You have copied and pasted one of those screens that you get. You have tried to download fixes.
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional information about the problem:
OS Version: 6_0_6002
Service Pack: 2_0
Files that help describe the problem:
Read our privacy statement:
Have you performed any anti virus or malware scans? Also, have you run a hard drive diagnostic test? You could try removing and reinstalling your video drivers.
Also, have you tested it in any of those safe mode options? I recommend malwarebytes and ccleaner scans. If it runs without blue screening in any of those safe mode options, then it is most likely a drivers issue or malware/virus issue.
Use CCleaner for cleaning your PC and registry cleaning. You may need to run both clean and registry scans more then once. If you click on that blue "Download Now" button it should download a version that will work on XP, Vista, or 7.
It is preferable to run those scans at least malwarebytes scan in safe mode with networking. Malwarebytes program might want you to reboot your computer to completely remove any threats found.
About Author Aaron J. Berg
Aaron J. Berg is the owner of Anet Computers, host of the Reality PC podcast, and blogger at AnetComputers.com. For over thirteen years, he worked for fortune 500 companies and the United States Federal government supporting computers. Now he helps you solve your most common computer problems.