Canon Printer Error C000 – Troubleshooting

Another computer problem in the world order. This one deals with a printer problem. The initial original question is quoted verbatim below.

I have an MX922 printer problem. Printer shows Service Code C000. I have turned printer off, unplugged it, plugged it in and turned it on and still get the same error. I have done this several times with the same result.

What fixed this Canon printer error C000 was actually reinstalling the printer cartridges. This individual took out the existing printer cartridges and then reinserted into the cartridge holder. Ink cartridges are also known as ink tanks.

After this procedure this individual was able to clear that dreaded Canon printer error c000. I will give you some additional tips that may clear this C000 error. You can make certain that any printer packing material(s) have been removed from your printer.

For safe transportation of your printer during shipping, printer manufacturers often times including packing material to protect your printer. You need to remove this material or else you could receive the dreaded Canon printer error C000. Also, clear any jammed paper and or obstruction paper feed path.

Basically, anywhere paper moves inside your printer, you need to check for jammed paper. Anything that obstructs the movement of paper could also cause this C000 error. The following is a list of paper jams and associated error codes.

  • 1300 Paper jammed at output slot
  • 1304 Paper jammed when automatic duplex printing
  • 1311 Paper loaded in upper cassette is jammed
  • 1312 Paper loaded in lower cassette is jammed
  • 1313 Paper jammed by machine when pulling in printed paper
  • 2801 Document is jammed in Auto Document Feeder

As you can see, there are quite a few places that paper can become jammed inside of a printer. Automatic duplex printing means double sided or both sides of paper printing. The output slot is where you grab your paper when printing finished.

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The automatic document feeder is used when copying, faxing, scanning, etc. This is where you place sheets that are automatically pulled into the printer, instead of placing them on the glass. Some printers have more than one cassette where you load paper.

Paper fed into the printer from these cassettes or trays can become jammed. Also, make sure to look for obstructions in these areas. Finally, small jammed or turn pieces of paper can cause this dreadful Canon printer error C000.

If none of the above tips and instructions clears that error, then you can try the following. Power off your printer. Disconnect the power cable from the wall outlet.

Press and hold the power button on your printer for 30-60 seconds. Leave that printer disconnected from power for 5 minutes. Reconnect the power cable.

Power on your printer and see if it will now print. Canon recommends getting your printer serviced if none of these tips solve your printer problem. However, I will include one last tip.

If your printer continues to jam paper, then make sure to check the printer rollers. There are rollers inside your printer that actually grip onto the paper itself. These rollers get dirty over time just by dust alone. Clean any and all of these rollers with 99 percent isopropyl alcohol.

This type of alcohol is also known as rubbing alcohol. You should be able to purchase this fast drying liquid at stores similar to Walgreens. Also, you could include the cleaning of the printer rollers as routine maintenance.

Jammed paper could be the result of printer rollers that just need a good cleaning. The links I provided in this blog post are official web pages from Canon, that provide further more detailed instructions with photos and at least one video. Believe it or not, printer paper can get stuck and jammed behind paper trays, causing the C000 error to appear.

You would just pull out any paper tray(s) and remove any paper found. You want to remove even small pieces of paper from your printer. Printer paper can get torn inside your printer, which could cause this C000 error to appear.

This individual was able to fix their Canon printer error C000 quite easily, by just reinstalling the printer cartridges also known as ink tanks. However, often times printer errors are not this easily fixed. These instructions and tips were written for a Canon Pixma MX922 with the Canon printer error C000 code.

However, you could use these same instructions and tips to possibly clear this same error message from other Canon printers.

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