Epson 4500 Printer – Not Connected to Macintosh Fix

Another computer printer problem in the world order. This time an individual was no longer able to use their Epson 4500 Printer. The original initial question is quoted verbatim below.

All of a sudden my Epson 4500 printer/scanner says it’s not connected to my Macintosh (operating system Mojave 10.14.3). It has just happened on a frantic work day. What to do?

It is definitely connected.

This is a common problem that occurs on both Apple Macintosh computers and Microsoft Windows based computers. This individual could no longer scan using the automatic document feeder. Also, this type of false positive, so to speak, problem is NOT mutually exclusive to just Epson brand printers.

This type of problem can occur with any brand of printer. When they tried to scan they also received that dreaded not connected error. This individual tried to power off both their Apple Macintosh computer and Epson 4500 printer as well as disconnecting their printer from their Apple Macintosh computer.

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You want to power off your printer. Then you want to disconnect the power cable from your wall outlet. Now disconnect the Universal Serial Bus printer cable from both your printer and computer.

Press and hold the power button on your printer for 30-60 seconds. Leave your printer disconnected from the power source for 5 to 10 minutes. Reconnect the Universal Serial Bus cable and power cable.

Power on your printer and see if it will now print and or scan. If this does not fix your problem with your printer problem, then you will need to download and reinstall the printer software and driver.

Remove all instances of your printer software from “Applications”. Remove all instances of your printer from “Printers & Scanners”. Download and install the printer software from the link below.

https://ftp.epson.com/drivers/ET4500_Lite_64_NA.dmg

These instructions were written for an Apple Macintosh computer with Apple Macintosh operating system Mojave 10.14.3 installed and Epson ET 4500 printer. You can most certainly use these instructions as a basis point to possibly solve the same printer problem with the same error on other Apple Macintosh operating systems. You would just need to download the appropriate driver for your specific Apple Macintosh operating system.

Also, you can use these instructions as a basis point for troubleshooting printer not connected errors on Microsoft Windows operating systems. Once again, you would just need to download the specific driver and software appropriate for the version of Microsoft operating system installed on your computer.

Dell Latitude E5530 Factory Restore

Another computer question from a third party website where I earn supplemental income answering computer and technology related questions. This one deals with factory restoring a Dell computer. The question is quoted verbatim below.

Hi, I have a Dell Latitude E5530. I want to sell it so want to remove any possible way it links to me. How do I factory reset it or what do you recommend I do.

This individual was using a Dell Latitude E5530 with Microsoft Windows 10 operating system installed. You can wipe all your data and reinstall Windows 10 with “Reset this PC”. You can perform a “Reset this PC”.

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You will have two options. One will allow you to keep all your personal data, but your applications will get removed. The second option will remove all your personal data and applications.

Follow the instructions below if you want to perform a “Reset this PC”. Left click the Windows 10 start menu button. Click on the “Settings” gear icon.

Then choose “Update & Security”. Now choose “Recovery” then select “Reset this PC”. Click on “Get Started” and choose an option.

Also, you can type in reset this PC into a Cortana search box. Cortana search icon is a round circle or globe icon usually in the lower left corner near the Microsoft Windows 10 start menu button. Reset this PC will remove all personal data, applications, and settings.

The same version of Microsoft Windows 10 you had when you purchased your computer will then reinstall. Also, only applications that were installed in Microsoft Windows 10 well reinstall. This is a relatively quick and easy way to wipe everything from your computer.

If you want to start over with Microsoft Windows 10, sell your computer, or give it away, then this allows you to wipe your computer and reinstall Microsoft Windows 10 with essentially one command.

HP Printer Keeps Going Offline – Possible Fix

Another printer problem in the world order. This time an individual was having problems with their printer continually in offline mode. The original initial request is quoted below.

My HP envy 7155 printer quit working. The computer says it is not online. I can’t turn it off or on and the screen shows the number 00829C98.

What is wrong with it?

This individual was using a computer with Microsoft Windows 10 installed. Power off printer. Disconnect power cable from wall outlet.

Disconnect USB printer cable from both printer and computer. Press and hold power button on printer for 30-60 seconds. Leave printer disconnected from power for 5-10 minutes.

Reconnect USB cable and power cable. Power on printer and see if it will now print.

The above instructions fixed this problem. However, printer offline errors are common and NOT always a hardware problem. If the above instructions did NOT resolve your issue, then you need to remove and reinstall the printer software.

If you are using a Macintosh computer, remove all instances of your printer software from “Applications”. Also, you can use finder to remove your printer software from “Applications”. Click on “Go” at the top menu bar.

You should see “Applications” in a list. Remove all instances of your printer from “Printers & Scanners”. In order to get to “Printers & Scanners” click on the “System Properties” gear icon down below in your dock. Highlight your printer and then click the minus sign (-) to remove that printer. Download and install the printer software from the link below.

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Please do NOT connect your printer to your Macintosh until instructed to do so. You can use “Finder” to find your downloads. Finder is located in your dock down below.

Look for your “Downloads” folder. Once you open up Finder you will see your Macintosh username on the left hand side. Click on your username to expand the contents.

You should see a “Downloads” folder. This official Apple support link has more details and pictures about finder that may help you use it. If you are using Microsoft Windows 7, then follow these instructions.

Remove the printer software from “Programs & Features”. Then remove the printer from “Devices & Printers”. Now type the following command into a run box:

printui /s /t2

Select your printer and click on “Remove…”. Select “Remove driver and driver package.” Click “OK” then click on “Yes”.

Click on “Delete”. Download and reinstall the printer software. If you are using Microsoft Windows 10, then follow these instructions.

Remove the printer software from “Apps & Features”. Then remove the printer from “Printers & scanners”. Now type the following command into a run box:

printui /s /t2

Select your printer and click on “Remove…”. Select “Remove driver and driver package.” Click “OK” then click on “Yes”.

Click on “Delete”.

Download and reinstall the printer software. These instructions were written for a Hewlett Packard 7155 printer with Microsoft Windows 10. The Macintosh instructions are for newer Macintosh operating systems in the High Sierra, Mojave, etc. realm.

The instructions for the hardware troubleshooting for printer offline error can certainly be used for other printer manufacturer’s. For example Brother, Lexmark, Dell, etc.

Canon Printer Error C000 – Troubleshooting

Another computer problem in the world order. This one deals with a printer problem. The initial original question is quoted verbatim below.

I have an MX922 printer problem. Printer shows Service Code C000. I have turned printer off, unplugged it, plugged it in and turned it on and still get the same error. I have done this several times with the same result.

What fixed this Canon printer error C000 was actually reinstalling the printer cartridges. This individual took out the existing printer cartridges and then reinserted into the cartridge holder. Ink cartridges are also known as ink tanks.

After this procedure this individual was able to clear that dreaded Canon printer error c000. I will give you some additional tips that may clear this C000 error. You can make certain that any printer packing material(s) have been removed from your printer.

For safe transportation of your printer during shipping, printer manufacturers often times including packing material to protect your printer. You need to remove this material or else you could receive the dreaded Canon printer error C000. Also, clear any jammed paper and or obstruction paper feed path.

Basically, anywhere paper moves inside your printer, you need to check for jammed paper. Anything that obstructs the movement of paper could also cause this C000 error. The following is a list of paper jams and associated error codes.

  • 1300 Paper jammed at output slot
  • 1304 Paper jammed when automatic duplex printing
  • 1311 Paper loaded in upper cassette is jammed
  • 1312 Paper loaded in lower cassette is jammed
  • 1313 Paper jammed by machine when pulling in printed paper
  • 2801 Document is jammed in Auto Document Feeder

As you can see, there are quite a few places that paper can become jammed inside of a printer. Automatic duplex printing means double sided or both sides of paper printing. The output slot is where you grab your paper when printing finished.

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The automatic document feeder is used when copying, faxing, scanning, etc. This is where you place sheets that are automatically pulled into the printer, instead of placing them on the glass. Some printers have more than one cassette where you load paper.

Paper fed into the printer from these cassettes or trays can become jammed. Also, make sure to look for obstructions in these areas. Finally, small jammed or turn pieces of paper can cause this dreadful Canon printer error C000.

If none of the above tips and instructions clears that error, then you can try the following. Power off your printer. Disconnect the power cable from the wall outlet.

Press and hold the power button on your printer for 30-60 seconds. Leave that printer disconnected from power for 5 minutes. Reconnect the power cable.

Power on your printer and see if it will now print. Canon recommends getting your printer serviced if none of these tips solve your printer problem. However, I will include one last tip.

If your printer continues to jam paper, then make sure to check the printer rollers. There are rollers inside your printer that actually grip onto the paper itself. These rollers get dirty over time just by dust alone. Clean any and all of these rollers with 99 percent isopropyl alcohol.

This type of alcohol is also known as rubbing alcohol. You should be able to purchase this fast drying liquid at stores similar to Walgreens. Also, you could include the cleaning of the printer rollers as routine maintenance.

Jammed paper could be the result of printer rollers that just need a good cleaning. The links I provided in this blog post are official web pages from Canon, that provide further more detailed instructions with photos and at least one video. Believe it or not, printer paper can get stuck and jammed behind paper trays, causing the C000 error to appear.

You would just pull out any paper tray(s) and remove any paper found. You want to remove even small pieces of paper from your printer. Printer paper can get torn inside your printer, which could cause this C000 error to appear.

This individual was able to fix their Canon printer error C000 quite easily, by just reinstalling the printer cartridges also known as ink tanks. However, often times printer errors are not this easily fixed. These instructions and tips were written for a Canon Pixma MX922 with the Canon printer error C000 code.

However, you could use these same instructions and tips to possibly clear this same error message from other Canon printers.

Avast Antivirus Stopped Working – Troubleshooting Tips

Another computer problem in the world order. This time an individual needed help with their anti-virus software on their computer. The original question is quoted verbatim below.

I am visiting Lexington KY from Australia. I have been having trouble opening my avast anti virus for several days since I stayed in Washington DC. The current license expires in May. In desperation I have just purchased a new subscription for 2 years, and I have downloaded it to my computer, but I can’t complete the installation. I have been through the process as far as the screen that shows the installation in progress, but after that I don’t get a screen saying installation complete. Can you help?

This individual claimed that while visiting Washington District of Corruption, they they downloaded a newer version of Avast anti-virus. However, they were not 100 percent positive.

They then ran a complete anti virus scan. You do NOT necessarily need to download and install the latest version of your anti virus software. However, it is indeed a productive decision.

Also, when dealing with computer software, it is a productive idea to allow as much attention to details as possible. Try becoming more aware of what software you have installed and whether or not you upgraded it. This individual claimed that after performing that virus scan nothing worked with their Avast software.

This individual was using a computer with Microsoft Windows 10 operating system installed. Another quagmire this individual was facing, dealt with the fact they were using an old email address that they had not accessed in quite a few years for their Avast account. You can always learn from other peoples fuck ups.

Always try to use current accessible email addresses with your Internet accounts for access. Always update your email addresses that are attached to any important accounts. This individual wasted time and money, because they were using an old antiquated email address for their Avast paid account.

Finally, this individual admitted that they may have contracted a virus when they connected to an Internet cafe in the Washington District of Corruption. You should always proceed with caution when connecting to Internet cafes and any public network. I will provide more details on the difference between public and private network connections later on in this blog post.

I would remove all instances of Avast antivirus in “Apps & Features”. Then I would reinstall Avast. You will need to make sure you have a working license key.

Also, you could perform a system restore. Restore your computer back before this problem occurred. Antivirus software by no means is a perfect niche.

Avast anti virus certainly is NOT perfect. Avast and AVG anti virus software are actually controlled and owned by the very same corporation. There is no competition in America.

Anyways, whenever your anti virus software stops functioning, then you should try to either fix that software or just remove and reinstall. However, Microsoft Windows 10 registry can become problematic. The Microsoft Windows registry can become filled with junk entries.

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My tip is to perform a registry scan with Ccleaner right after you remove your anti virus software. You can try to just remove and reinstall your anti virus software. However, it could be a Microsoft Windows registry problem that is causing your anti virus software, to no longer work properly.

If you do not want to fucking waste time trying to troubleshoot your failing anti virus software, you can always perform a system restore. Click the Windows 10 start menu icon in lower left corner. Select Search and type in System Restore.

Click on Create a restore point. A System properties window will open up. You should be in the System protection tab of that window.

Click on System Restore. Another System Restore window will open up. Click on Next. In the next window you will be able to select your restore point.

Also, you can place a check box in the Show more restore points. What you want to choose here is a date and time before you were having your current problem. Choose a restore point back to before you were having your current computer problem(s).

Now you click Next. In order to begin system restore, you select Finish. Your computer will have to reboot in order to restore it back to the restore point that you picked.

Whenever connecting to public networks like Internet cafes, you should proceed with caution. Microsoft Windows 10 will ask you if you want to connect to a public or private network, when you first connect to a different network interface. You need to understand the difference between a public network or private network.

A public computer network basically is one that is wide open and available to anyone. A private network is one that you would use at home or office. Private networks are supposed to become more secure.

Public networks can place your computer at risk. Anyone connected to that same network, could possibly see your computer name, shared data, etc. Somebody could circumvent your computer security just by seeing your computer name.

All they would have to do is ping your computer name and then obtain your Internet Protocol address. With this information they could break into your computer. Also, you must become aware of any data shared on your computer.

On a public network any of these data shares can and will be accessible to everyone on that network. When in doubt you probably want to always connect “Private” when using public Internet. It does not matter if it is at a library, Internet cafe, coffee shop, etc.

If you want your computer to remain more secure, then choose “Private”. If you decide to connect via “Public” network, especially on a Microsoft Windows computer, you had better have your computer locked down. Make certain at the very least the Microsoft Windows firewall is turned on.

Do NOT enable file and printer sharing. Also, make certain your computer requires a password to logon. I would not recommend that you ever choose “Public” network when using public Internet connections. However, it is your choice and you have been warned.

This individuals problem with their Avast anti virus, may have been the result of them connecting to an Internet cafe. These instructions and tips were written for a computer with Microsoft Windows 10 operating system, However, you could use these tips and instructions as a basis point for other Microsoft operating systems.

Unsolicited Google Calls – Actually Exist?

Asus ATK Driver – Missing Solution

Another computer problem on a third party website where I earn supplemental income answering computer and technology related questions. This problem deals with a Microsoft Windows driver being deleted. Here is the initial original question quoted verbatim.

I have an older ASUS laptop with Windows 7, I accidentally removed the ATK driver a few months ago. How can i get it back?

This individual was using a K53U Asus laptop computer with Microsoft Windows 7 operating system installed. This individual claimed that installing Microsoft Windows 7 updates, was not the culprit. You can download and install Snappy driver installer.

That software should detect any missing drivers. Snappy driver installer, is free software that will detect missing driver(s) as well as any driver updates. I would proceed with caution when working with Microsoft Windows drivers. One mistake can cause your Microsoft Windows computer to not boot properly.

Snappy driver install does NOT have the most user friendly interface in my opinion. Also, Snappy driver installer is a stand alone application. Meaning that there is no setup.exe or install.exe to run.

There is no software installer that you need to open. Snappy driver installer comes in a .zip file format. You will need to unzip this software.

Microsoft Windows operating systems have a built in file decompress tool. You just right click the Snappy driver installer download and select “Extract Here”. This will extract the folder contents to the same folder that the compressed file is located in.

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Double click SDI_64_R1811 to open it. You will see a list of missing drivers or available driver updates. Select the ATK driver by placing a check into the empty box with your mouse and then click on the green “Install” button.

Depending on the size of the download, it will take some time to download and install. You may be required to restart your computer. Snappy driver installer has an expert mode, which I do NOT think is necessary for most end users that need to just install one driver.

I personally never fuck with Microsoft Windows hardware operating system drivers. All it takes is one faulty driver and your computer may not boot correctly. Also, Snappy driver installer has a “Create Restore Point” feature.

What this does is create a Microsoft Windows restore point at the exact time that you select that option. This allows you to use Microsoft Windows system restore, in case that driver has problems. This is a safety feature that could save your ass and keep you from having to get out of a major quagmire.

Snappy driver installer is only one of two driver installer tools that I have used over the past 10 years. The other one is called Driver Pack solution. That program is similar in nature.

As a computer technician these tools can really save time without having to download each individual hardware driver from the Internet. Also, sometimes you may run across a computer that is old, and you may not find the missing driver(s) on the original equipment manufacturer’s website. This is where a tool like Snappy driver installer or Driver pack solution can come in handy.

However, any time you install or update drivers, you might want to proceed with caution. I never wasted time updating drivers in the decades that I have used computers. This to me is a huge waste of time and could possibly result in a non booting operating system.

The only time I messed with drivers is when they were missing or they might be possibly buggy, causing blue screens, causing another problem, etc. If you have experience dealing with hardware drivers, then Snappy driver installer and Driver Pack solution can speed up the hardware driver installation process when reinstalling the computer operating system. These instructions were written for an Asus K53U computer with Microsoft Windows 7 operating system.

However, you can use these instructions and tips for other computer brands, models, and Microsoft Windows operating systems.

Locked Computer Screen – by Microsoft Security Troubleshooting

Another Microsoft computer problem, imagine that. I received a question pertaining to a computer being locked, on a third party website where I earn supplemental income answering computer and technology related questions. Here is the original question quoted verbatim.

My HP laptop has been locked by Windows Security. They locked my computer and viruses are being sent over my computer. I am communicating with you on a second computer.

This individual was using a Hewlett Packard computer with Microsoft Windows 10 operating system. They were communicating with me on a computer with Microsoft Windows 7 operating system. They were able to fix this issue by powering and back on their computer.

Press the power button on the Windows 10 computer until it powers off. Make sure to keep the power button pressed, until it powers off. You will be performing a cold boot.

Once the computer completely powers off, then try to power it back on. See if you can log in if boots to the login screen. This individual claimed that they received a verbal message stating that their computer was locked by Microsoft security team.

Microsoft does not hire employees to lock your computer. Microsoft also does not call people out of the blue. There are a great many Microsoft support scams.

This to me is another one of those scams. The perpetrators will use your emotions against you and get you to call a phone number or visit a website. Then they will lure you into giving them plenty of money.

There is another form of malware called scare ware. This is exactly what I am speaking of. They will scare you into making a decision to purchase support at a possible ridiculous price point.

Just because cold booting your computer fixed this issue, does NOT necessarily mean that you are clear and free. You may have been infected by malware, spyware, and viruses. You will want to perform full malware, spyware, and virus scans on your computer.

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Since this computer had Microsoft Windows 10 installed, you could use the built in already installed Microsoft Windows defender. Windows defender will scan for both malware and viruses. Microsoft Windows defender may not be the best malware and virus scanner.

However, it still may detect infections. Windows 10 has a free malware and virus tool already installed called Windows Defender. Run a scan with it.

Click the Windows 10 start menu icon in lower left corner. Select “Search” and type in “Windows Defender”. Select “Windows Defender Security Center”.

I also use Emsisoft Emergency Kit, to scan for malware and spyware. SuperAntiSpyware is another tool I use to scan for malware and spyware.

You do NOT necessarily have to use the above malware, spyware, and virus tools. Microsoft Windows defender is convenient and not that difficult to use. Plus now Microsoft Windows defender is designed to scan for malware and spyware infections, as well as for virus infections.

The point is to run some malware, spyware, and virus scans. I would NOT fell pressured to call any phone number or visit any website offered in these potential scare ware scams. Not only will you be paying potentially a lot of money for these services, but you may be allowing somebody nefarious access to your computer.

Once they gain access to your computer, they then gain access to all your data. They could install malware, spyware, and even viruses now. Also, they could literally install a keystroke logger that will log all of your mouse clicks and keyboard activity.

Believe it or not, they could be watching you use your computer, all after they hung up the phone or disconnected the remote support connection. Another tip is to always back up your computer data, because you just never know when you will end up in a computing quagmire. You need to become cautious of what websites you visit.

Also, you need to think of a plan of action, if you do indeed run across a locked computer screen caused by malware. You do not necessarily want to become emotional about your predicament and make further mistakes. You could also perform a system restore.

You could restore your computer back to before you had this problem. This could potentially remove any nefarious malware, spyware, or virus from your Windows 10 computer.

Connect HP Wireless Printer to MAC – Instructions

Another computer question to answer on a third party website where I earn supplemental income answering computer and technology related questions. This one deals with printing wireless from a Macintosh computer. Here is the original initial request quoted verbatim.

I’m not at home but I have my MacBook air and HP Officejet 4650 with me. I can’t remember how to wireless connect the two.

This individual was using a Macintosh with Macintosh operating system 10.12 Sierra installed. You need to connect your printer to a wireless router. You cannot connect your Macintosh computer directly to your printer without a wireless router.

You have to know the Service Set Identifier and accompanying password. Then you would physically go to your printer and connect the printer to the wireless router using the correct Service Set Identifier and accompanying password. If you do not know your Service Set Identifier and password, you can log into your wireless router to obtain and or set these two items.

Many new wireless routers have default Service Set Identifier’s and passwords already configured for you. You could just use those or set your own. Once you have this information you would need to enter this information into your printer.

Most new printers have Liquid Crystal Displays so that you can navigate your printers networking configuration. Another item you need to accomplish is to make certain that your Macintosh, wireless printer, and wireless router are all on the same sub network. For example if your printer’s Internet Protocol address is 10.0.0.2, then you would want your Macintosh to have an Internet Protocol address of 10.0.0.3.

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Your Macintosh must be on the same sub network as your wireless printer so that they can communicate with each other. Also, you can give your printer a static Internet Protocol address or use a Dynamic Host Configuration Protocol address. A static address never changes hence the term “static”.

Once your printer successfully obtains an Internet Protocol address, then you should be able to print. However, this individual owned a Hewlett Packard OfficeJet 4650 printer and must install some software. If you own this same exact printer and are using Macintosh Sierra 10.12 operating system, then you can download and install the printer software.

Please do NOT connect the printer to your Macintosh computer until the installation program instructs you to. Hewlett Packard printer installs can be quite lengthy, so you might want to become patient. As long as you connected your printer to your wireless router successfully, then the installation program should detect your printer on your local network.

The Hewlett Packard printer installation will then begin installing the printer driver and possibly additional printer software. Hopefully, now you should be able to print and scan. These instructions were written for a Macbook Air with Macintosh Sierra 10.12 operating system printing to a Hewlett Packard 4650 printer.

However, you can certainly use these instructions as a basis point for other Macintosh operating systems, other printer brand and models, and even different operating systems like Microsoft Windows operating system and Linux operating systems. When it comes to wireless printing the first most important task to get your wireless printer connected to your wireless router, which is what this blog post was mostly about.

HP Stream Factory Restore – Insructions

Another computer problem from a third party website where I earn supplemental income answering computer and technology related questions. This individual was trying to perform an HP Stream factory restore. Here is the initial question quoted verbatim.

HP Stream won’t let me create a recovery disk or do a reset. How do I create a recovery disk and reset when it won’t do it? Thank you.

There are possible different ways to perform an HP Stream factory restore. One way is to press the volume down button on your HP Stream. Then you press the power button for 3 to 5 seconds.

You should be presented with the startup menu. Choose the F11 factory recovery option. Follow the prompts and perfrom an HP Stream factory recovery.

If those function keys do not work, then try immediately pressing the ESC key on your keyboard after powering on that computer. A startup menu should open. Press your F11 key to begin the HP Stream factory recovery process.

If Microsoft Windows operating system boots normally, you might be able to begin the factory recovery from within windows. If for some reason you are not able to perform an HP Stream factory recovery, then there are other options. It could be that the factory recovery partition is corrupt.

Also, perhaps you do not have the correct function key to take you to the startup menu and or factory recovery menu. Try to find the exact model number HP Stream that you have. Then you will need to perform some Internet searches for the factory recovery instructions for your specific computer.

You could also factory restore your HP Stream by using recovery discs. You may or may NOT have received these with your computer. If your computer is new enough you might be able to order HP recovery discs.

As an added bonus tip, your computer might be too old to order new discs. However, you might be able to use the link above to find out the HP part number for recovery discs. Then you could perform some Internet searches for that HP part number recovery disc set.

You could also look for these HP recovery discs on Amazon, eBay, Craigslist, etc. However, buyer beware as you want to make sure that you are ordering legitimate recovery discs from a legitimate proprietor. When in doubt you could possibly factory recover your HP Stream with Windows 10 operating system by creating recovery media.

You will need a USB flash drive that is at least 4 gigabytes or DVD disc. Also, you will obviously need Microsoft Windows 10 operating system that is functional. Now you want to click the Windows 10 start menu button.

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Type “create recovery” without quotations into the text box. Select “Create a recovery drive”. You will want to make certain that your DVD or USB flash drive is inserted or connected.

In order to reinstall Windows 10 operating system. Place a check into the box next to “Backup system files to the recovery drive”. Click “Next” and wait patiently while files are being prepared to get copied to your DVD or USB flash drive.

Choose the drive that you want files copied in an “Available drive(s)” list. Click “Next” and you will receive a warning that all files will be deleted on your media. Press “Create” to begin the recovery media creation.

This can take some time so please be patient. When the creation of your recovery media is completed you will see that the recovery drive is ready. You can click on “Finish”.

Now you will be able to reinstall Microsoft Windows 10 operating system. However, if you are looking for a factory recovery option, using a Microsoft Windows 10 recovery media will NOT factory restore drives and any default applications that came with your computer. Another option available to you is to perform a Microsoft Windows 10 “Reset this PC”.

You can perform a “Reset this PC”. You will have two options. One will allow you to keep all your personal data, but your applications will get removed.

The second option will remove all your personal data and applications. Follow the instructions below if you want to perform a “Reset this PC”.

Left click the Windows 10 start menu button. Click on the “Settings” gear icon. Then choose “Update & Security”.

Now choose “Recovery” then select “Reset this PC”. Click on “Get Started” and choose an option.

Finally, if you are just trying to fix a Microsoft Windows 10 problem, then a “System Restore” might be more beneficial to you. Click the Windows 10 start menu icon in lower left corner. Select Search and type in System Restore.

Click on Create a restore point. A System properties window will open up. You should be in the System protection tab of that window. Click on System Restore.

Another System Restore window will open up. Click on Next. In the next window you will be able to select your restore point.

Also, you can place a check box in the Show more restore points. What you want to choose here is a date and time before you were having your current problem. Choose a restore point back to before you were having your current computer problem(s).

Now you click Next. In order to begin system restore, you select Finish. Your computer will have to reboot in order to restore it back to the restore point that you picked.

These instructions were written for an HP Stream computer with Microsoft Windows 10 operating system installed. However, you can certainly use these instructions as a basis point for other computer brands and possibly other Microsoft operating systems.