Microsoft Security Updates – For Windows 7 Version KB4103718

Microsoft Corporation released cumulative update KB4103718 on May eighth two thousand eighteen. This update resolves three total issues. This update does NOT include any new features.

* server message block memory leak
* remote desktop server connection error
* other security updates

There is one known issue after installing this Microsoft security update. Streaming Single Instructions Multiple Data error. Microsoft claims they are working on fixing this problem.

If you have been keeping up to date with Microsoft Windows 7 security updates then this will become the only update available for install. However, if you have gotten behind or skipped some updates, those updates will also be installed. You can obtain this update via Microsoft Windows update or Microsoft Update Catalog website.

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Brother MFC 9325CW – Scanner Software Installation

A recent company on a third party website where I earl supplemental income, answering computer and technology related questions had missing Brother MFC 9325CW scanner software. Here is their request:

All of a sudden I cannot find the Control Center file on my MFC-9325CW that will let me Mail, Save or PDF the scanned document. I cannot find graphic that lets me pick scan. I have gone through all application files, all files cannot find much of a Brother file.

Please give me directions on how to download correct files for my MFC-9325CW & place those files under applications. Computers are set up Wireless. Message is "Check Connection".

But I cannot find any Brother file with applications.

This individual was using an iMac. You can download this Brother MFC 9325CW software. Select "Mac" under "Select Your Operating System (OS)".

You will need to select the correct operating system you are using. You can click on the Apple icon on the top menu of your iMac computer. Choose "About this MAC" and look for the operating system number.

For example "Version 10.11.2". Select this same version on the Brother downloads page under "Select OS Version". Now you click on "Search".

You will then need to click on "Scanner Driver". Click on "Agree to the EULA and Download". Select "Save File" and save this file to your Macintosh computer.

Double click this file to begin the installation. Follow the on screen instructions. Eventually, this software will get installed and you will have your Brother MFC 9325CW scanner software installed again.

I could NOT remotely connect to this customers' computer so I supplied them with these instructions.

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Microsoft Security Updates – For Windows 10 Version KB4093105

Microsoft Corporation released cumulative update KB4093105 on April twenty third two thousand seventeen. This update resolves thirty six total issues. This update does NOT include any new features.

* skype and xbox stop working
* group policy minimum password 20 characters
* microsoft edge freezes for a few seconds
* large game applications updates fail

There are two known issues after installing this Microsoft security updates. There is a false positive with KB4054517 that fails to install with 0x80070643 error. This update reports that this update did NOT install successfully when actually it may have.

You can click on "Check for updates" or type in "About this PC" into a search box to verify that this update did install. Microsoft is fixing on a possible solution to this false positive. When you installed KB4093105 then you might see the following message:

“We couldn't download Windows Mixed Reality software”

Microsoft claims they are working on fixing this message. If you have been keeping up to date with Microsoft Windows 10 security updates then this will become the only update available for install. However, if you have gotten behind or skipped some updates, those updates will also be installed.

You can obtain this update via Microsoft Windows update or Microsoft Update Catalog website. This Microsoft update applies to Windows 10 and Windows 10 version 1709 operating system. This update does NOT replace any previous update.

Your Windows 10 operating system build number will now be 16299.402 after installing this update.

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HP Pavilion Slimline – No Power Potential Fix

I received a recent in person computer repair customer. They brought me an HP Pavilion slimline S3507C computer that would not power on. After closer inspection the power button would not engage power.

I tried the proverbial release of any electro static discharge. You want to make sure that the power cable is disconnected from both the back of the computer and wall outlet. Now press and hold the power button for at least 30 seconds.

This did not fix this no power problem. I took the case cover off. You will need to remove three screws on the rear of the computer that tightens down the cover. Now you can remove the case cover.

Also, I had to remove two screws to loosen the multi card reader. The card reader is right next to the power button. The power button on this HP Pavilion Slimline S3507 is a two to three inch wider button.

This power button is attached to the front cover. You can release the front cover by pinching four plastic release mechanisms. Once I was able to get the front cover off, I found the small plastic power button.

With modern computers, many times power buttons are simply one plastic button that presses down on another smaller switch that is often times made out of plastic as well. You want to become careful with the smaller switch because the cables can snap off. Also, the smaller plastic piece that you press down on can break.

I plugged the power cable back into the computer and wall outlet. However, pressing directly on the smaller power switch did NOT engage power. I gently moved the power switch around and kept tapping it. Finally, when I pressed down on the switch, power successfully engaged.

Also, you could try disconnecting the power lead to the motherboard, if you still cannot get the power to engage. I placed the front cover on and booted the computer into Microsoft Windows. I tested using the larger power button on the front cover a handful of times until I was satisfied that I successfully fixed this no power issue.

My computer repair experiences with power switches, are that they rarely fail. However, you could replace the smaller switch that attaches to the motherboard if you still cannot get it to engage power. Many times I notice that the smaller switch that connects directly to the motherboard sticks and does not engage properly.

I notice more power switches that were broken than actually fail.

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MAC OS X Yosemite – Upgrade to High Sierra Instructions

I received another customer question on a third party website, where I earn supplemental income answering computer and technology related questions. This is the customers question:


I have a MacBook Pro that was purchased in 2012. It current operating system is OS X 10.10.5. I installed Turbo Tax 2017 and I got a message saying that I must install OSX10.11 to use this product.

How do I download OSX10.11? How much will this cost? Can I do this online?

This individual installed TurboTax 2017. This program will not work unless their MacBook Pro is upgraded to OS X 10.11, which is also known as El Capitan. Newer versions of Turbotax, for example 2017 versions, now require MAC OS 10.11.

This is known as El Capitan. In order to upgrade your MAC operating system, you must now have an Apple ID. This customer could NOT install El Capitan.

However, they were able to install High Sierra and thus I have included instructions for upgrading MAC OS X Yosemite to High Sierra. If you have installed High Sierra before, then all you have to do is browse to the "Apple Store" on your Macintosh. You need to login with your Apple ID.

Click on the "Purchases" tab. A list of all your previous purchases will populate. Apple considers operating system upgrades as purchases. Select "High Sierra" and then click on "Download".

Depending on the speed of your Internet connection, this download can take possibly hours to complete. If you have NOT installed Apple MAC OS 10.13 High Sierra before, you will need to download High Sierra from this alternative Apple Store download link. You will need to access this link from your Macintosh computer.

Once High Sierra completely downloads, then the installation will open. You will need to enter your MAC password and accept some terms of conditions. Keep clicking "Next" until you come across a "Restart" window.

Click on "Restart" and your Macintosh will reboot and begun upgrading from Apple MAC OS 10.10.5 Yosemite to Apple MAC OS 10.13 High Sierra. You can click on the Apple icon and select "About this MAC" to verify your operating system. You should see MAC OS 10.11 populated or a different version.

Here is a bonus tip. Now that you have successfully upgraded your Macintosh to High Sierra, you can upgrade other MACs to High Sierra by just logging into the Apple store with your Apple ID and clicking on "Purchases" tab. You can then download High Sierra from this tab.

Finally, if you are having problems upgrading to High Sierra, it might be because your Apple Macintosh hardware is NOT compatible.

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Lenovo Flex 4 – Built in Camera Not Working Troubleshooting Tips

I received another customer question, on a third party website where I earn supplemental income answering computer and technology questions. Their question is below:

My camera is saying it cannot be found. It is built into the computer and I can't figure out how to get it fixed. I have downloaded a driver support but it did not seem to fix the problem either.

This customer has a Lenovo Flex 4 with Windows 10. They downloaded a driver support to update their camera driver, but that did not fix the problem. They also tried to get into their antivirus software and check some configuration settings but that was not successful either.

Let me cut to the chase and potentially save you some time. What most likely fixed this issue was this simple step. The Lenovo Flex 4 has a camera key that is located near the F8 function key.

This is a camera toggle switch. What this means is, if the camera is enabled, then pressing this key will disable the camera. Pressing this key again would enable the camera.

This customer pressed the camera key once, and low and behold she was able to use her camera. Windows 10 has a camera application that you can use to quickly test a webcam. If that does not solve your problem, then as an added bonus I will give you some potential tips that still may fix your problem with your Lenovo Flex 4 camera not working.

Check to make sure any antivirus or third party firewalls are NOT blocking your camera. Browse to "Device Manager" and see if it is listed under "Imaging Devices". If that camera device has a yellow exclamation point next to it, chances are you just need to install or reinstall a Lenovo Flex 4 camera driver.

Make sure the device is NOT disabled in "Device Manager". Check to see if the webcam was turned off under the camera "Privacy" settings in Windows 10 or in "Lenovo Settings".

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Skype App For Windows – Version 8.18.0.6 Released

The Microsoft Skype app for Windows version 8.18.0.6 has been released. For the third Skype update in a row, there are no documented changes for this version of Skype, as of this blog post creation. This version was released on March twenty two thousand eighteen.

However, I could not find out any details from an official Skype support page listing their version releases. I was NOT able to upgrade Skype by checking for updates, as Skype version 8.16.0.4 has disabled a manual "Check for updates" feature. I have read out on the Internet, that beginning with Skype version 8.16.0.4 there are automatic updates that you cannot disable.

I recently decided to remove all versions of Skype software from all my computers. I no longer use Skype. I had one last Skype account that was not attached to a Microsoft account.

I was not able to permanently delete this account. I decided to abandon this account and hopefully it will get deleted automatically due to dormancy. I finally rid myself of another Microsoft product.

When I did keep trying to update Skype, I kept getting this message:

"Please install Skype from the Microsoft Store for the best expierence"

Why the fuck is Microsoft blocking the ability to install this software standalone? Why even bother allowing people to download the latest version of Microsoft Skyp3 8.17.0.2 if they then disable the installer? In my opinion Microsoft is trying to force endusers to use the Windows Store version of Skype.

There is a huge difference to me between the Windows Store version and the standalone version. I do NOT like any applications from the Windows Store quite frankly. I was able to install Skype by setting compatibility mode to Windows 8 before running the installer.

I do NOT use Microsoft Skype that often. However, this still irritates me the hoops you have to go through to just upgrade Microsoft software. Microsoft Skype is a free audio, chat, and video application that allows you to communicate with friends, family, business associates, etc. over the Internet.

Skype app for windows has a built in automatic updates, that will download and upgrade Skype, if an update is available. Microsoft has disabled the ability to choose "Check For Updates" from the top menu. If there is a new version available, you will be prompted to either download it now or decide later.

You will get notified if there is a Skype update but you get to choose whether or not you want to install. You can always get the most current version of Microsoft Skype App for windows from this static link. I am seriously considering closing my Skype account and removing what I consider now garbage software, from all my computers.

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Firefox Software Updater – Mozilla Version 59 and 59.0.1

Mozilla Corporation on March thirteen and sixteen two thousand eighteen officially released Mozilla web browser version 59 and 59.0.1 which they have named Quantum. This latest version 59 includes eighteen security vulnerability fixes via Firefox software updater. There is one issue fix released with Mozilla Firefox version 59.0.1.

Version 59.0.1

* out of bounds memory write

In Mozilla Firefox 59, two vulnerabilities marked critical, four marked high, seven marked moderate, and five marked low.

Version 59

* buffer overflow
* use after free
* parameter validation
* mismatched real time transport protocol
* incorrect fetch cache
* webextension access to private data
* android tab processing spoof
* push notifications denial of service attack
* memory safety bugs

This version of Mozilla Firefox includes multiple operating system processes, which is supposed to increase speed of this web browser. You can install Mozilla FireFox 59 and 59.0.1 manually by selecting "Help" then select "About Firefox". In about Mozilla Firefox you will either see that your web browser is up to date or click on an "Update to 59.0.1" button.

You can download and install Mozilla FireFox version 59.0.1 Quantum. Another way to upgrade Mozilla FireFox is with automatic updates. Click on "Tools" then select "Options".

Click on "Advanced" tab. Select an "Update" tab. In update you have three options:

* Automatically install updates
* Check for updates
* Never check for updates

Ths brand new Mozilla Firefox Quantum web browser version 59.0.1 was developed for Microsoft Windows, Apple MACintosh, Linux, Google Android, and Apple iOS operating systems.

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Why Won t my Chromebook Turn on – Troubleshooting Steps

I had a customer with an Acer Chromebook that would not power on. Here was there question:

"I have an Acer Chromebook 14 that will not turn on. No lights no noise. Just that it was new as of December."

I received a positive rating from this customer from my answer. This means I received compensation for this answer and that my customer found this information productive. Please disconnect the power cable from both the wall outlet and Chromebook.

Then press and hold the power button for 30 seconds. Plug the power cable back into the wall outlet and Chromebook. Now press the power button and see if it will turn on.

You can try this instead. Hold down the "Refresh" key and then press the "Power" button. It may power on.
The Refresh key looks like a half circle with arrow.

You could take out the battery, but I think it is probably under the bottom cover. You could try powering it on without a battery. However, if that Acer Chromebook is still under warranty, I would not recommend taking it apart, as that could void the warranty.

Another possible reason why won t my chromebook turn on is faulty memory. Again if your Acer Chromebook or any other brand Chromebook is still under warranty, I would advise against trying to service it yourself, because of the fact you could void your warranty. Take off the bottom cover and look for one or two possible random access memory modules.

Take them both out and see if your Acer Chromebook will now power on. If it successfully powers on than that means you just needed to reseat the memory, have faulty memory, or faulty memory slot(s). Try powering on that Chromebook with just one memory module at a time.

Also, try powering it on, by testing each different memory slot. You want to try to use the process of elimination.
If under warranty and you think it is a hardware failure you could contact Acer or the place you purchased it, to get it looked at.

These tips were written for an Acer Chromebook 14. However, you could certainly use them as a basis to troubleshoot other brands of Chromebooks.

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Computer Won t Connect to Internet – Troubleshooting Tips

I received another question on a third party website where I earn supplemental income answering computer and technology related questions. Here is the original question:

"I have been having problems connecting to the internet for the last couple of days. Yesterday morning it worked. Yesterday evening it did not.

Again this morning it worked, but this evening most of the time it did not. A couple of times it kicked in on one computer but not on another. On the computer that did gain connectivity I could only access some sites.

I again called the provider and they tried re-setting the modem. Now one of the computers has connectivity but the other computer does not. Any idea why the other computer is not able to connect?"

The following is my response. Remember my customer did submit a positive review. What that means is that I helped solve their problem and received compensation for my time.

The following tips may or may not help you solve your own computer won t connect to Internet problem. If you have multiple devices, then you might want to power cycle all of them. For example if you have a broadband modem, wireless router, switch, and a couple of computers you would want to power cycle all those devices.

I would first power cycle the broadband modem router. Then wait like 10 minutes. Now power cycle any other switch, wireless router, etc. that is hooked up to your Internet modem and wait another 10 minutes.

Then I would reboot any computers that you have. Another thing you could look for is loose ethernet cables. Make sure all ethernet cables are tight and none are loose.

Also, you could try flushing the DNS cache on your computers. In windows you open up a command prompt with administrative rights and enter this command:

ipconfig /flushdns

If none of these tips help, you could hook up one computer directly to your broadband modem and see if your Internet connection drops or is slow. You want to bypass any networking device(s) that might be failing or causing problems. You want to try to isolate whether or not the problem is with your Internet service provider, Internet modem, switch, wireless router, or computer, etc.

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