Apple Mail – Not Working After Upgrading MAC OS Potential Fix

I recently upgraded a customers' operating system from Macintosh Yosemite which is 10.10 to El Capitan which is 10.11. Everything went smoothly, until the customer could NOT use their Apple mail. Here is their response after this upgrade:

"Aaron, I know you are sleep now, but when you are back at your computer please let me know how to get my e-mail to work. Since the El Capitan was installed, I can't get my e-mail to respond at all. When you click on mail it is completely blank.

Thanks"

Here is my response to this perplexing situation. Make sure that Apple mail is not opened, before changing these settings. In the dock, Apple mail should not be highlighted.

You could reboot your MAC to make sure that Apple mail is not opened. Try the following steps. Quit Apple mail.

Open "System Preferences" then choose "Internet Accounts". Click on the email account you are having trouble with and turn off "Mail". Turn "Mail" back on again. Now open Apple mail.

Initially, this did NOT fix this Apple mail problem. However, I think the customer must have performed the proceeding steps a second time. They were then able to successfully access their email.

"The things you told me must have worked. I'm getting both of the e-mails now. You always know just what to do. Thank you. What state are you in?"

Operating system upgrades are NOT always a picture perfect venture. That includes Macintosh operating system upgrades. Thankfully, only one issue was caused by this Yosemite to El Capitan upgrade.

However, not being able to access email might be a major crisis for some Macintosh users. Also, believe it or not this was the first solution I presented to this customer. It may appear as if I have all the answers for computer problems.

I researched this problem and tried to target it to problems after Macintosh operating system upgrades. I do NOT always fix problems with the first solution presented. However, when I do fix problems the first go around, it validates perhaps my use of logic.

Do You Still Need Help? I Have Partnered With JustAnswer.com.

Submit Your Question Below and Get an Answer to Your Computer Question.

JustAnswer

Yahoo Email – Account Security Issue Affected 1 Billion Users

I recently received an email message from Yahoo concerning an alleged security issue. I first noticed this message by accessing my Yahoo email account via my HTC 626S Android. When I accessed my Yahoo email account via a web based interface on a desktop computer, I received a "Your account may have been affected by a security issue. You can read about the issue and how to further secure your account here" popup message.

I was reluctant to open a link in this email message on my Android. However, this popup message had a link to a Yahoo security notice dated from December fourteen two thousand sixteen. Yahoo Incorporated claims that one billion Yahoo account email users were affected.

A third party stole data associated with these email accounts. However, Yahoo claims that they have not been able to identify footprints of this intrusion. This incident allegedly took place in August two thousand thirteen.

This is a separate issue that was reported by Yahoo on September twenty second two thousand sixteen. Yahoo required email users to change their passwords after this incident. Security answers and questions that were not encrypted have been invalidated.

Information that may have been stolen includes:

* Names
* Email addresses
* Telephone numbers
* Birth dates
* Hashed passwords using MD5
* Encrypted or not encrypted security questions and answers

Information that was not stolen includes:

* Clear text passwords
* Payment card data
* Bank account information

Yahoo was given what appeared as data stolen from a third party, by alleged law enforcement. This data was then analyzed by third party forensic experts hired by Yahoo. This is when Yahoo concluded that this data breach occurred in August of two thousand thirteen.

Yahoo recommends changing your password and or security answers and questions. However, if you decide to delete your Yahoo email account, these accounts get recycled. What this means is that after a year or so somebody else will be able to user your old email address.

If you used this email address for password resets, then that other individual may be able to access important user information. You may want to just hang on to your Yahoo email account but not use it for important emails such as password resets.

Do You Still Need Help? I Have Partnered With JustAnswer.com.

Submit Your Question Below and Get an Answer to Your Computer Question.

JustAnswer

Email AntiSpam – Save Time Filtering Out Spam From Your Email Box

A constantly increasing amount of spam messages in your inbox can be a real problem. Every day that you spend precious time cleaning your inbox manually, takes away time from other activities. And that problem may only get worse in a future, because sending spam is cheap and simple.

With just one click of a button, a spammer can reach hundreds of thousands of addresses quickly. No matter how low of a response rate, there are always people who will respond to an offer. Most spam filters need training by a user, from marking messages manually as spam over a couple of days.

A filter then learns what words and combination of words are regarded as spam, and which ones are not considered spam. Spammers might know this, and are always trying to get around filters. Spam messages many times include genuine text besides a spam message.

This increases a ratio of good text to bad text in a message, which lowers a particular score of a message so that individual spam message is identified as genuine. After marking these messages as spam, a filter is then poisoned with harmless genuine text. This can lead to new legitimate genuine messages being identified as spam, or so called false positives.

False positives can be even more annoying to a user than an actual spam message. When a number of false positives gets too high, a user might regard that filter as useles and even turn it off. If you are tired of using precious time filtering out spam from your inbox, you might want to download Caretaker AntiSpam or similar software.

Do You Still Need Help? I Have Partnered With JustAnswer.com.

Submit Your Question Below and Get an Answer to Your Computer Question.

JustAnswer

Gmail POP3 – How to Access Horde Mail Within Your Gmail Account

Today I will be walking you through step by step process of configuring your Horde web mail settings for use within your Gmail account. If you haven't already once in Gmail go to "Settings" then click on "Accounts and Import" tab. Click on "Add POP3 mail account you own" if you want to just check your Horde mail within your Gmail account.

Follow some prompts by entering your full email address ie. johndoe@domain.com. Enter your Horde username. You may need to use your full email address ie. johndoe@domain.com as your username, including @ symbol and domain.

Enter your Horde password. Select a check next to "Leave a copy of retrieved message on the server" if you don't want to download your Horde email into your Gmail account. Enter your correct "POP Server" mail server ie. mail.domain.com.

Select a correct port number for mail server ie. 110. Default port 110 should work, but try any of some other ports in a drop down list if you know all other email settings are correct. Click "Add Account".

Also, you can send email as your Horde email account via Gmail. Select "Yes, I want to be able to send mail as" radio button for this option or select "No (you can change this later)". Click on "Next Step".

Enter information about your other email address such as "Name" and reply to "Email address:". Click on "Next Step". Select "Send mail through your SMTP server?" settings.

You can choose to send email through Gmail or through your domain SMTP servers. You will need to enter your "SMTP Server" ie. smtp.domain.com, username, password, and port number, if you choose to send email through your domain SMTP server. Click on "Next Step".

You will be asked to verify your email address if you wish to send your johndoe@domain.com email through Gmail. Click on "Send Verification" to have the Gmail system send you instructions via email for a verification process. You are now setup to receive and send your Horde email via your Gmail account.

These instructions were created for use with accessing your Horde email account within Gmail, but can certainly be used as a basis for other types of webmail accounts.

Do You Still Need Help? I Have Partnered With JustAnswer.com.

Submit Your Question Below and Get an Answer to Your Computer Question.

JustAnswer

Email Using – Possible Quick Fix to Access Your Email Again

You know some Internet lines were affected because of a weather storm, but you have not been able to access your e-mail all day long. Even now you are still unable to access your e-mail, yet you have been able to access the web, Facebook, etc. You have shut down your computer a few times.

You disconnected and re-connected your Internet modem. You can try clearing your DNS cache. In a command prompt type in "ipconfig /flushdns" without quotes.

Sometimes on Windows computers a local DNS cache is not flushed properly. This cache is supposed to get cleared when shutting down your Windows based operating system ie. Windows XP, Vista, Seven, Eight, Ten. Manually flushing your cache can potentially fix an issue where you cannot access certain Internet protocols.

Do You Still Need Help? I Have Partnered With JustAnswer.com.

Submit Your Question Below and Get an Answer to Your Computer Question.

JustAnswer

Web Based Emails – How to Access Your Email From Anywhere

How can you access your e-mail from a different location other than your personal computer? You can use your Internet service provider's web mail utility. Sign in with your Internet service provider user ID and password.

You will be able to access your Internet service provider's email from any computer with Internet access and a standard web browser ie. Internet Explorer and Firefox. If you want to access your company or organization email anywhere with an Internet connection, then It depends on if your company or organization has web mail configured. If they do, then depending on what kind of email server software they are using, then yes I would say with a standard web browser like Firefox or Internet Explorer that this is possible.

Please try accessing your email via http://webmail.MyCompany.com. You may need to include @MyCompany.com with your username when trying to login. Also, asking your company or organization email administrator if they have web mail access is recommended.

Do You Still Need Help? I Have Partnered With JustAnswer.com.

Submit Your Question Below and Get an Answer to Your Computer Question.

JustAnswer

Hotmail Access – How to Gain Access to Your Hotmail Account

Hotmail Access

You cannot log into your hotmail account. It says that you (or someone) has tried to log in too many times with a wrong address or password. You have tried resetting your password and still keep getting blocked out, even with a newly reset password.

How can you get help and do what ever you need to do to get into your Hotmail account? You have reset your password numerous times. Also, you have changed your settings to allowed cookies.

You can contact a support agent via this account password recovery Windows live page. If you have been unable to recover your account by answering your secret question and or via an alternate email address then click a "Continue" button. You will be asked for a current email address that you can be contacted at and answers to some questions about your account.

A support agent then will contact you directly and will help you try to recover your account.

Hotmail Access

Do You Still Need Help? I Have Partnered With JustAnswer.com.

Submit Your Question Below and Get an Answer to Your Computer Question.

JustAnswer

Earthlink Dialup – How to Access Your Earthlink Email Over DSL

Earthlink Dialup

You just upgraded your Internet service to DSL. You had dial-up with Earthlink and now you can't retrieve your old emails or send out those ones still waiting on hold. What do you do?

You can access your Earthlink email via their web based interface. You need to dial into your Earthlink account to access your email with desktop client email. If you try to access it over your DSL connection for security reasons they might block access.

It should be accessible with their web based mail system over your DSL.

Earthlink Dialup

Do You Still Need Help? I Have Partnered With JustAnswer.com.

Submit Your Question Below and Get an Answer to Your Computer Question.

JustAnswer

Mail Windows Live – How to Reset Windows Live Mail Password

Mail Windows Live

You can not sign in to Windows Live mail with a password given to you. You need another password so that you can open your old e-mail. You may have lost all your e-mail addresses with Windows Live mail.

You can try to sign in to your mail windows live account via a web based interface. If you still have your wrong password then click on a "Can't Access Your Account?" link. Hopefully, you will be able to reset your password and then be able to access your windows live email account from your desktop client.

You will have three options to choose from:

* I forgot my password
* I know my password, but can't sign in
* I think someone else is using my Microsoft account

You will need to select one of these options and then click "Next". A first option is "I forgot my password". To get back into your account they can help you reset your password and security info.

First, you will need to enter your Microsoft account and some captcha characters shown. Then you will click "Next" to proceed. A second option you can select is "I know my password, but can't sign in".

Mail Windows Live

Make sure to enter in your exact email address ie. johndoe@hotmail.com and then click "Next". You will need to enter your Microsoft account and some captcha characters shown and click "Next". A third option you can select is "I think someone else is using my Microsoft account".

You can optionally select from a drop down list a reason you think someone is using your account. Either click "Next" or select an optional reason and then click "Next".

Options available are:

* Someone else is sending email from my account
* I see unusual sign-ins on my recent activity page
* Someone told me that my account has been hacked
* Purchases are showing up on my account that I did not authorize
* Other (please explain)

Once again you will need to enter your Microsoft account and some captcha characters shown. Hopefully, you will now be able to access your windows live mail account.

Do You Still Need Help? I Have Partnered With JustAnswer.com.

Submit Your Question Below and Get an Answer to Your Computer Question.

JustAnswer

Yahoo Login – Retrieve Your Lost Yahoo Account Info Quickly

Are you receiving "Invalid ID or password please try again using your full Yahoo ID" and "This ID is not yet taken are you trying to register for a new account" error messages when trying to access your Yahoo account? Because it wouldn't let you sign in under your assumed username and password doesn't mean you have to try to guess your id or password. You can use Yahoo password helper to try to obtain your last Yahoo ID or password.

You may want to clear your browser's cache and cookies first, before you try other options. If clearing your web browser's cache and cookies does not resolve your issue, there are multiple ways to retrieve your Yahoo account information. A first option requires you to enter your Yahoo ID.

Yahoo Login

Depending on how you configured your Yahoo account in case you forget your password, you will be prompted to reset your password via email. This option is useful if you know your Yahoo ID, but have forgotten your password. A second option is available, if you have forgotten your Yahoo ID. You will be asked to enter in your alternative email address or mobile number.

Finally, a third option is available if you think that your Yahoo account has been compromised. You will need to know your Yahoo ID and will be asked to enter it in. Hopefully, one of these three options will help you to access your Yahoo account.

Do You Still Need Help? I Have Partnered With JustAnswer.com.

Submit Your Question Below and Get an Answer to Your Computer Question.

JustAnswer