Epson WF 3720 – Printer Driver Installation For Linux Mint

Another computer support request in the world order. This time a customer needed some help with Linux. I do NOT often receive that many support requests for Linux.

Here is their request:

Hi and I can't seem to get the drivers downloaded for the WF-3720 Epson to Linux.

There can be a steep learning curve with Linux. However, I have used Linux for around fifteen years now. Actually, I am almost more comfortable using Linux compared to Apple Macintosh or Microsoft Windows operating systems. I was able to find a suitable Epson WF 3720 printer driver for Linux Mint version 18.1.

Linux can be a pain in the ass to find hardware drivers for. Here is my response to this Linux support request. You can try to download this Epson WF 3720 generic printer driver. You will need click on "I agree" to view a list of drivers.

You will need to login with your root account or root credentials. Also, you will need to install LSB version 3.2 or newer first.

apt-get install lsb

Since your using Linux Mint you want to select the correct .deb package. epson-inkjet-printer-escpr2_1.0.15-1lsb3.2_i386.deb for Intel processor or epson-inkjet-printer-escpr2_1.0.15-1lsb3.2_amd64.deb for AMD. This individual was using a Dell Inspiron computer with an Intel chip set. Also, this individual requested that I remotely connect and install the driver.

I ran into a few road blocks but was able to finally get the driver installed. First of all Linux can be a bitch when it comes to driver dependencies. Initially, I installed lsb successfully but had to remove it.

I received this error after installing LSB and while trying to install the "epson-inkjet-printer-escpr2_1.0.15-1lsb3.2_i386.deb" driver both via the graphical user interface and command line. Many times I prefer installing hardware drivers and software on Linux via command line, because at least for me the errors are displayed right away. When trying to install via the graphical user interface, Linux errors are NOT necessarily in your face so to speak.

The Package System is broken

epson-inkjet-printer-201303w:i386: Depends: lsb(>=3.2) but 4.1+Debian11ubuntu is installed

I fixed this dependency issue by submitting the following command. This command removed a partially installed Epson WF 3720 driver. I have no fucking idea why, but this driver would partially get installed even though there was a dependency problem.

apt-get -f install

Then the partial driver was successfully removed and I was able to successfully install this Epson WF 3720 driver on Linux Mint 18.1 with this command.

apt-get install printer-driver-escpr

I no longer received that dependency error and was able to submit printing a test page. The only remaining task was the individual had to make sure this printer was set to default. Also, this printer was connected via the network.

I configured this printer as a network connected printer.

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Turbotax For MAC – Operating System Requirements

As a computer repair technician, you know when tax season rolls around. I have received quite a few Turbotax help requests. A common theme I have noticed is that Turbotax endusers try to install this software on a Macintosh and are abrubtly stopped.

What many of these users do NOT know is that Turbotax has specific requirements when it comes to what MAC operating system this software maker supports. Turbotax for MAC tax year 2017 requires MAC OS 10.11 which is El Capitan or newer. On the surface this may seem like an easy upgrade.

However, Apple corporation has required an Apple ID in order to upgrade your MAC operating system, for quite sometime now. Many Macintosh users do NOT even know their Apple ID password. Also, amazingly enough to me many Macintosh users do NOT even know their MAC password.

I downloaded the Turbotax 2017 onto my computer. I can?t open it. It says there was a problem.

I updated my computer. It also says I may have to re download it but don?t know how.

This individual was using a Macbook Professional. This Macbook had MAC OS 10.10.5 which is also known as Yosemite. If you do NOT know what version of MAC operating system is installed, you can click on the top menu, then select the Apple icon on top left menu.

Then choose "About this MAC". My other customers had to upgrade to El Capitan which is MAC OS 10.11 before they could use Turbotax 2017. You would use the Apple Store, in order to upgrade your Macintosh.

In the Apple Store on the home page you might see a banner advertising a free upgrade to High Sierra. High Sierra is MAC operating system 10.13. You would just click on the "Free Upgrade".

You would then download High Sierra and then install it. Yes, Turbotax 2017 will work with 10.11 El Capitan and 10.13 High Sierra as long as you have 64 bit Macbook pro. In order to find out if your Macintosh has x64 64 bit support you look for "System Report" on the "About this MAC" in the "Overview" tab.

Click on "System Report" and then on left hand side scroll down until you see "Software". Click on "Software" to expand it and look for "64-bit Kernel and Extensions". If it is marked with a Yes then you have 64 bit MAC operating system installed.

Two warnings before you proceed to upgrading your Macintosh. First, you will need to have an Apple ID. Also, you will need to know your Apple ID password.

Second, you will need to know your Macintosh administrator password. You will need to log in to the Apple Store with your Apple ID. After High Sierra or any other MAC operating system finishes downloading, it will prompt you to enter your Macintosh administrator password in order to begin the installationprocess.

The final task will be to click "Restart" which will reboot your Apple Macintosh and upgrade the operating system. If you do NOT have your Apple ID and administrator password, you will just waste time trying to upgrade. Finally, this might be a gold tip.

One of my customers was in communication with someone from Intuit and told them that next year, tax year 2018, Turbotax will require MAC operating system 10.13 High Sierra.

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Install Adobe Flash – Player When You Cannot Download it

Another day solving computer and information technology problems. This time a customer could NOT download and install Adobe flash player. Here is their question:

Having trouble downloading flash player. Help instructions on the screen do not correspond to what I see. Just go ahead and get it on my machine if that is possible.

This individual had a computer with Windows 7 operating system installed. Also, they wanted Adobe flash player installed for Microsoft Internet Explorer 11 web browser. When you tried to install Adobe flash player on this computer you would not receive the proverbial "Run" or "Save" options.

This customer had installed multiple browser toolbars which I do NOT think are productive. Many times web browser toolbars can conflict with tasks such as trying to download and install an extension, player, etc. I went ahead and reset their Internet Explorer settings back to default.

This requires a Microsoft Windows restart. However, I decided to also manually install Adobe flash player. I downloaded Adobe flash player specifically for Internet Explorer and Windows 7.

You choose which operating system under "Select an operating system". Then you want to choose a flash player for "Internet Explorer". Finally, you click on "Download now".

I then remotely connected to their computer and copied this Adobe flash player installer. This process took a few minutes ad the latest version of Adobe flash player was downloaded. Eventually, I was able to successfully install Adobe flash player for Microsoft Internet Explorer 11.

However, I received a false positive error. The Adobe flash player installer claimed that this install failed. I went to "Control Panel" then selected "Programs and Features".

Sure enough Adobe flash player was listed as one of the programs installed. I double verified by browsing to this Adobe web page that lets you verify what version of flash player you have installed. Click on "Check Now".

This tool verified that indeed Adobe flash player had been successfully installed on this Windows 7 computer. The customer was able to successfully open up a web based training module that needed Adobe flash player.

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Autodesk Inventor 2018 – Installation Instructions

A customer requested help with the installation of Autodesk Inventor 2018. Here is their question below:

I am trying to get autodesk inventor, student version, running in my computer unsuccessfully. Can you tell me who could help me doing that? Windows 7 Home Premium, MS 2009, Service Pack 1. Dell XPS 8300, 16GB RAM, 64-bit
I downloaded Autodesk Fusion 360, student version, about a year but could never actually open it and try it.

I tried downloading the Inventor v.16 recently but it did not download, apparently because the Fusion version is in my PC. I tried opening Fusion again but couldn't. What I am after, really is Inventor since I had some previous experience with it and I'd like to refresh and update my skills with CAD.

Could you connect to my PC, remove the Fusion version and download/install Inventor v.16 and set it up ready?

This individual currently has Fusion 360 installed. They tried removing Fusion 360 but get hanged up with errors or frozen windows. I was able to successfully remove Fusion 360 by going into "Control Panel" then selecting "Programs and Features".

I first had to end about 4 or 5 running Fusion processes by opening up "Task Manager". Once they processes were ended I then was able to remove Fusion 360. Then I attempted to start Inventor version 16 2016 version that was still on this hard drive.

I received an immediate "Abort" error. I tried ending some existing Fusion 360 processes that were running. I still received this abort error.

Instead of fucking around trying to get Fusion 360 version 2016 to install, I went to the Autodesk website and I found their catalogue of free software for students and educators. Luckily, this individual already had an Autdesk login. You must create an account and login to get access to this free software.

He logged in and downloaded Autodesk Inventor 2018. Here is one caveat, you may need to download both the "Autodesk Downloader" and "Autodesk Inventor 2018" web installer. You will need to select your version, operating system you are using, and language from drop down lists and then click on "INSTALL NOW" button.

You will receive educational licenses in your email. I successfully installed Autodesk Inventor 2018 by first installing Autodesk Downloader. I then ran the Autodesk 2018 Inventor web installer.

Actually, I downloaded both of these small executables to this individuals computer. Once, I started the web installer, a large window opened up with a download progress indicator. Eventually, a list of available software was displayed with all of them selected as default.

This would take up approximately 28 gigabytes of disk space. The client wanted all the software, so proceeded to click "Install". Depending on your Internet connection speed, this can take quite a bit of time to download.

Eventually, some of the software will begin installing. You want to allow this installer to proceed and complete the installation of all Autodesk Inventor 2018 software. If the installer freezes up, you can end it and begin again.

You may need to reboot your computer and begin the installation again. You will notice some software will already have been installed successfully, even though the download progess indicator shows data still being processed.

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System Restore Windows 10 – May Fix Your Computer Problem

I received another customer question on a third party website, where I earn supplemental income answering computer and technology related questions. Here is the customers question below:

In Windows 10, I have clicked on a program in my apps to have it go to the system tray, but it will not go there. I have uninstalled the program and reinstalled it, but it still will not go there. It is my security program and my definitions will not download either, so what do I need to do?

This customer owns a Dell OptiPlex 980. They sent a message to the support team for this security software, but never heard back from them. This could be a gold tip.

Anytime you have computer problems on a Microsoft Windows XP, Vista, 7, 8, 8.1, or 10 you could potentially save alot of troubleshooting headaches and time. Performing a system restore Windows 10 solved this problem. Here is my response:

Also, you could try performing a system restore back to when you were not having problems with this software. Click the Windows 10 start menu icon in lower left corner. Select "Search" and type in "System Restore".

Click on "Create a restore point". A "System properties" window will open up. You should be in the "System protection" tab of that window.

Click on "System Restore". Another "System Restore" window will open up. Click on "Next". In the next window you will be able to select your restore point.

Also, you can place a check box in the "Show more restore points". What you want to choose here is a date and time before you were having your current problem. In this example my customer's security software quit working correctly.

My customer choose a restore point before they remember having this problem. Choose a restore point back to before you were having your current computer problem(s). Now you click "Next".

In order to begin system restore, you select "Finish". Your computer will have to reboot in order to restore it back to the restore point that you picked. You want to close any open files and applications.

This process can take awhile depending on your computer. If successful Windows will be restored back to the point you picked. This can potential revert any problems you were having.

Also, keep in mind that any software installed since this restore point you picked, will get removed. However, system restore does NOT meddle with any of your uses data. For example your documents, videos, music, etc. will not be changed or touched.

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Adobe Acrobat Reader Download – For Microsoft Windows

I successfully answered another question on a third party website, where I earn supplemental income. Here is the customer's question:

I have a computer with Windows Vista Home Premium as the operating system. Recently I typed on some forms I downloaded from a web site. I saved them, thinking they were going to my documents.

Here they went to PDF. When I tried to reopen them it says I need to install Adobe acrobat, which I have tried to do many times without success. The Adobe site offers no help.

How can I download the version of Adobe Acrobat so my PDF files will open? Also how can I transfer them from PDF to the my documents folder?

I remotely connected into this customers' computer and fixed their problem. They had Adobe Acrobat 8.1.2 partially installed. When you tried to run Adobe Acrobat reader it prompted a reinstall that failed.

I went into "Control Panel" and then selected "Programs and Features". I removed Adobe Acrobat reader successfully. Also, I ran both "Cleaner" and "Registry" scans with my preferred computer optimization tool.

As an example, this Microsoft Windows Vista Home Premium computer had over 5 gigabytes of unnecessary files on their computer. Also, over 1500 registry items were cluttering up this computer. I often run a computer optimization program after removing software.

Microsoft Windows Vista is no longer supported by Adobe. However, I manually downloaded a Microsoft Windows XP service pack 3 setup from the official Adobe Acrobat Reader download page. When I visited that page from the customers' Microsoft Windows Vista home premuim computer I was given the option to choose what operating system was installed.

Most times that download page will automatically detect your operating system. I included a link above to an "Other Versions" link for Adobe Acrobat reader. You must then choose which operating system you are using.

Under "Step 1" choose which operating system under a drop down list. In this case since Microsoft Windows Vista is NOT supported, choose "Windows XP SP3". Under "Step 2" select your language, for example "English" from a drop down list.

Finally, under "Step 3" select a version of Adobe Acrobat Reader you want to install. In this case I was only given the choice of downloading "Reader 11.0.08 English for Windows". You can uncheck an "Optional offer".

Click on "Download now" button on right hand side. This will now prompt you to download Adobe Acrobat reader 11.0.08 installer to your computer. Double click this executable to run.

This installer still has to download and install the full version of Adobe Acrobat Reader 11.0.08. I was able to successfully install this software on my customers computer.

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iTunes Software Download For Windows – Version 12.7.4.76 Released

iTunes software download for windows version 12.7.4.76 is now available from Apple as of March thirty two thousand eighteen. I only use iTunes for data recovery or upgrading iOS updates as a paid for service with my computer repair business. You can also backup your iOS device using iTunes software download for windows.

You can restore your iOS device using Apple iTunes. Also, you can upgrade and install security updates using Apple iTunes. I was NOT able to verify what if any changes occurred to Apple iTunes in version 12.7.4.76.

Perhaps I am reporting too early about this iTunes update. However, perhaps Apple should include information about what exactly is included in their iTunes updates? Allegedly Apple released at least one change in this 12.7.4.76, a music video experience in Apple Music.

I was not able to verify this change from any official Apple website. I could upgrade this software and try to independently verify this on my own. However, as I stipulated earlier in this blog post, I only use Apple iTunes for those few Apple customers that need data recovery.

iTunes software download for windows supports Microsoft Windows 7 or newer operating systems. Apple iTunes supports Apple Macintosh version 10.10.5 Yosemite or newer operating systems. iTunes software download for windows is compatible with x64 64 bit operating systems, but you must install the x64 64 bit installer.

iTunes is NOT ported to Linux operating systems. You can always download the most recent version of Apple iTunes from this static link. If you are using x64 64 bit hardware and operating system, I recommend that you download an x64 64 bit version of iTunes that is available via the static download link.

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Print Shop Deluxe 4.0 – is Compatible With Windows 10

I received another question on a third party website, where I answer computer and technology related questions. Here is the customer question below:

I just bought a new computer and the old computer had Printshop 2.0 deluxe for Windows 7, Vista, and Windows XP. My new computer has windows 10 on my laptop and my desktop. What version do I need for the new windows.

Will my old files work with the new version of windows.

This individual has NOT updated their Print Shop 2.0 software. The short quick answer is that Print Shop 4.0 is compatible with Windows 10. Also, you can import data from Print Shop 2.0 into Print Shop deluxe 4.0 software.

If you do NOT want to upgrade, you might be able to install Print Shop 2.0 software on your Microsoft Windows 10 computer using compatibility mode. Right click the Print Shop 2.0 installation executable. Select "Properties".

Click on a "Compatibility" tab. Look under "Compatibility mode". Click in the boxt next to "Run this program in compatibility mode for:".

In a drop down menu select what operating system you want to run Print Shop 2.0. For example Windows 8,
Windows 7, Windows Vista, etc. You can select every version of Microsoft Windows back to Windows 95.

If you cannot get Print Shop Deluxe 2.0 to run in compatibility mode, most likely you will need to upgrade to Print Shop 4.0 deluxe. Print Shop Deluxe 4.0 is compatible with Windows 10. Yes, you can import your Print Shop Deluxe 2.0 data into Print Shop Deluxe 4.0.

I received a positive review after giving this information to my customer. What this means is that I received compensation for my time obtaining this information.

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Screen Grab Windows – Program Sharex Version 12.1.1

Sharex at one time was my primary screen capturing program for my videos I make for my Anet Computers Youtube channel. However, I ran into a problem where this program is not compatible with a 24-bit external sound card I have installed. I still keep this program as a backup, in case my primary screen capturing program has problems.

There are no new features in this screen grab windows program Sharex version 12.1.1. There are some non-disclosed bug fixes. Sharex is NOT compatible with Apple Macintosh or Linux operating systems.

.NET Framework 4.5 or higher is required in order to receive automatic updates.

* non-disclosed bug fixes

This program works on Microsoft Windows 10. Also, there are portable versions of this program in their builds section. Sharex can take screen capture video and audio of your computer desktop. Also, this program screen grab windows program can take screen catpure photographs. In my opinion this program has a lack of documentation and might be cumbersome for beginners.

However, this program works well and when I did use it was quite stable for the most part. This was my primary screen grab windows program for a few years. I would still be using this program if it was compatible with a 24-bit sound card installed on my Microsoft Windows 10 x64 64 bit version desktop computer.

Once you learn how to use this free screen grab windows program, you will be able to make screen capture videos for platforms like Youtube, Dailymotion, Topbuzz, etc.

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Firefox Software Updater – Mozilla Version 59.0.2

Mozilla Corporation on March twenty six two thousand eighteen officially released Mozilla web browser version 59.0.2 which they have named Quantum. This latest version 59.0.2 includes eight bug fixes and some various security fixes via Firefox software updater.

* hardware acceleration invalid page rendering
* random browser crashes
* browser keyboard shortcuts not working
* high central processing unit and random access memory usage
* intermittent crashes canceling print job

One high impact security issue was fixed.

* compositor vulnerability

This version of Mozilla Firefox includes multiple operating system processes, which is supposed to increase speed of this web browser. You can install Mozilla FireFox 59.0.2 manually by selecting "Help" then select "About Firefox". In about Mozilla Firefox you will either see that your web browser is up to date or click on an "Update to 59.0.2" button.

You can download and install Mozilla FireFox version 59.0.2 Quantum. Another way to upgrade Mozilla FireFox is with automatic updates. Click on "Tools" then select "Options".

Click on "Advanced" tab. Select an "Update" tab. In update you have three options:

* Automatically install updates
* Check for updates
* Never check for updates

Ths brand new Mozilla Firefox Quantum web browser version 59.0.2 was developed for Microsoft Windows, Apple MACintosh, Linux, Google Android, and Apple iOS operating systems.

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