I received another computer related question on a third party website whereby I earn supplemental income answering computer and technology related questions. The question is quoted verbatim below.
Having issues with downloading Office 365 for MacBook Pro.
This individual owned a Macintosh computer with Macintosh operating system Mojave 10.14.2 installed. They were trying to upgrade their version of Microsoft Office Excel. They stipulated they were using an older version of Microsoft Office Excel.
They were trying to download and install a newer version of Microsoft Office Excel from the Apple iTunes store. They were having some kind of authentication issue with their Microsoft IDentification. They were not able to install or use Microsoft Office Excel on their Macintosh computer.
I asked if they had tried downloading and installing Microsoft Office Excel from the official Microsoft Office website, which is Office.com. They claimed that they had not. Yes, normally you are supposed to install it from https://office.com.
Log in with a Hotmail, Outlook.com, MSN.com, Skype, etc. account. You will be able download and install from this site. This individual was able to successfully download and install Microsoft Office Excel from Office.com.
When in doubt always try to download and install software from the original developer’s website. There could be many reasons why it will fail from third party websites. These instructions were written for a Macintosh computer with Macintosh operating system Mojave 10.14.2 installed.
You could certainly use this tip to install Microsoft Office suite and not just Excel onto a computer(s) with Microsoft Windows operating system. When in doubt, go directly to Microsoft in this instance.
Another computer question from a third party website where I earn supplemental income answering computer and technology related questions. This one deals with a printer scan utility. The original question quoted verbatim is below.
I have a TS 9520 printer. I had to wipe my hard drive and reinstall from a backup system that I have. The printer works and I can scan using the printer app, but I do not have the IJ Scan Utility Lite available now to do other types of scanning.
How do I get it reinstalled?
This individual could scan using the automatic document feeder successfully. However, they could not scan with the flatbed scanner. They were using a Macintosh computer with Macintosh operating system 10.14.2 Mojave installed.
You can download the Canon Pixma TS9520 IJ Scan utility and install it on your Macintosh computer with Macintosh 10.14 Mojave installed. If you are missing additional software, you can access that software for your Canon Pixma TS9520. Click on “Drivers & Downloads” and look for any missing software.
Canon has developed a propriety software tool to scan from your Macintosh computer called IJ Scan utility. Some computer printer manufacturers like Canon develop their own tools to work with their own hardware. Your Canon Pixma TS9520 printer will not have all functionality with just the printer driver installed.
In this case, the absence of the IJ Scan utility did NOT allow this individual to scan from the scanner flatbed. This is where I normally tell my end users that I support to just go ahead and download the full suite of software and driver at once. Depending on the printer manufacturer and model, this is NOT always possible.
In this case I found the full driver and software download for this Canon Pixma TS9520 all in one printer. However, Canon did NOT label it “full driver and software”. They labeled it “S9500 series Software Package (Mac)”.
The description of this full driver and software download is:
This file will download and install all the software you need to utilise the full functionality of your product.
This is good to know, as sometimes Canon does NOT always have a full driver and software download available for their printers. I just wish they would label it as such to make it easier and quicker to find. However, this can save you time, by just going ahead and installing all available tools plus the printer driver in one download and installation.
Otherwise you would have to download each individual piece of software. At the very least you would download the printer driver. However, many of the end users I support require the scanner driver as well.
My experiences as a technician is to provide the link whenever available to the full driver and software. These instructions and tips were written for a Macintosh computer with Macintosh operating system 10.14 Mojave installed for a Canon Pixma TS9520 printer. However, you can use these as a basis point for Microsoft Windows, operating system, Linux operating systems, and other Macintosh operating system versions, as well as other printer manufacture brands and models.
Obviously, you would have to find the full printer driver and software for your specific computer and printer brand with model number.
Another computer problem in the world order. This one is a bit different as I had to solve one of my own computer related problems. I recently installed OBS studio on a Hewlett Packard Pavilion X360 laptop.
Also, I am using MX Linux on this laptop. MX Linux is a Debian distribution derivation. I noticed when recording videos, that the colors did NOT look right.
At first I thought perhaps it was a hardware related graphics problem. However, OBS Studio was the only application I noticed the color problem. In order to fix this issue you want to go into your “Sources” in OBS Studio.
The source I think that was causing this problem perhaps was a web browser. Also, it could be that that is where you have to make the change that fixes this OBS Studio recording color problem. Click the “Properties” gear icon on a source.
Under the “Crop” settings look for a check box next to “Swap red and blue”. Place a check in this box with your mouse and then click on “OK” to save those settings. This immediately fixed this OBS Studio recording color problem, as I noticed the colors were fixed in studio mode.
I performed a test video recording and the recording color problem had been fixed. I have used OBS Studio for 3 to 4 years now and have never seen this problem crop up, no pun intended, before. Also, I have used two other desktop computers to record videos and neither computer had this issue.
I am not sure if it is a problem with the graphics processor on this laptop, a problem with MX Linux, or a problem with OBS Studio. All I know is that I found the solution to one of my own computer problems. This one was kind of an obscure computer problem, but I was much relieved to have fixed this issue.
I can now record videos with this laptop pretty much anywhere now. These instructions were written for a Hewlett Packard Pavilion X360 laptop with MX Linux 18.3 installed. Also, the version of OBS Studio is 23.1.0 64 bit.
These instructions could certainly be used for possibly other operating systems like Microsoft Windows, Apple Macintosh and Linux with this same OBS Studio recording color problem. As long as OBS Studio has a “Swap red and blue” properties setting you could potentially fix this problem, even on other Linux distributions.
Another printer problem in the world of information technology. This time an individuals Canon Pixma MG6320 quit working on their Macintosh computer. Here is there initial question quoted verbatim.
My Canon Pixma MG6320 printer will not print. It has a code that says printer is not responding even though it is directly plugged into my computer.
I was not able to find out what exact version of Macintosh operating system they had. However, I will share with you the solution to this predicament. This error message they received of the printer is not responding MAC was visible on their Macintosh computer and not the display on the printer itself.
Remove all instances of printer software from “Applications”. Remove all instances of your printer from “Printers & Scanners”. Download and install the Canon Pixma MG6320 printer software.
Your Macintosh operating system should be automatically detected by browsing the link above. Now you want to make certain that you are on the “Drivers” tab. Under “Recommended Drivers” look for a “CUPS Printer Driver”.
Download and install this printer driver. Hopefully, you should be able to now print successfully. My customer was able to print after following this instructions. If you need to scan, there maybe an “ICA Driver”.
You would just download and install this scanner driver. If you are still not able to print to your Canon Pixma MG6320 after following my instructions, I will give you an additional tip that may fix your problem. Power off your printer.
Disconnect power cable from a wall outlet. Disconnect Universal Serial Bus printer cable from both printer and your computer. Press and hold power button on printer for 30-60 seconds.
Leave that printer disconnected from a power source for 5-10 minutes. Reconnect Universal Serial Bus cable and power cable. Power on your printer and see if it will now print.
If you still cannot printer, after following my first two tips, try installing the Canon Pixma MG6320 software onto a different Macintosh computer. Also, you could install the software onto a Microsoft Windows operating system. You want to use the process of elimination and find out if it is your computer or the actual printer that is the culprit.
If you can now print from another computer, then you have answered your own question. You may be able to manually remove the printer driver from this the following example folder on your Macintosh.
You would just delete or move to the trash that folder. As an added tip, empty the trash can on your Macintosh. On at least one occasion, when installing printer software I kept having the same problem I was working on until I emptied the trash can.
Now you want to go ahead and reinstall the printer software. In severe cases you might have to reinstall the Macintosh operating system in order to print to your Canon MG6320 printer. Hopefully, you will not need to do that.
These instructions were written for a Macintosh computer and a Canon Pixma MG6320 printer. You can certainly use these instructions and tips for other Macintosh operating systems and potential other printers with the same or similar type of error.
Another computer crisis with Microsoft Windows operating system. This time an individual installed a Microsoft Windows 7 updated, that wreaked havoc. Here is the original initial question quoted verbatim below.
The latest windows update has created problems with my computer.
This individual owned an Acer Aspire laptop. However, they did NOT know the operating system they were using. How is this possible in this day and age?
Here is a tip, always find out what operating system you are using. You should always not remain ignorant and know what operating system you have installed. I found out that they had Microsoft Windows 7 installed.
They had tried to remove this latest Windows 7 update. However, they received an error when attempting to remove it. Whenever a Microsoft Windows 7 update fucks up your computer, you can try to perform a system restore.
Try to remember when this problem first started to occur. You want to pick a date back to before you had this problem. Click “Start”, then choose “All Programs”. Select “Accessories”.
Choose “System Tools”. Finally, select “System Restore”. A System properties window will open up.
You should be in the System protection tab of that window. Click on System Restore.
Another System Restore window will open up. Click on Next. In the next window you will be able to select your restore point. Also, you can place a check box in the Show more restore points.
What you want to choose here is a date and time before you were having your current problem. Choose a restore point back to before you were having your current computer problem(s). Now you click Next.
In order to begin system restore, you select Finish. Your computer will have to reboot in order to restore it back to the restore point that you picked. Never interrupt a Microsoft Windows 7 system restore once you click finish.
Do NOT become inpatient and press ctrl alt delete.This individual was able to fix their Microsoft Windows 7 update problem, by performing a system restore. These instructions were written for Microsoft Windows 7 operating system.
You can use this troubleshooting as a basis for troubleshooting other Microsoft Windows operating systems. However, the instructions will NOT be the exact same. When in doubt, try to perform a Microsoft Windows system restore.
You will not lose your personal data when performing a system restore. However, any programs installed after the restore point will become removed.
Another Microsoft Office problem. This time an individual could NOT open Microsoft Excel nor Microsoft Word. Here is the initial original request:
“Cannot open Microsoft or excel. Also Microsoft word it’s…”
Here is my original initial response:
What operating system are you using? For example Apple Macintosh, Microsoft Windows 7, 8, or 10. If you have not done so already, restart your computer and see if that fixes your problem.
You can go into “Activity Monitor” on Macintosh and end any Microsoft Excel and or Word processes that are stuck.
On a Microsoft Windows computer you can go into “Task Manager” and end any stuck Microsoft Excel and or Word processes. Also, you can try to perform a repair on Microsoft Office.
I can send me more detailed instructions if you need them and you tell me what operating system you are using. I can schedule a check disk scan for you or I can give you instructions. Your computer has some major problems.
System file check will not run which is not normal. Hopefully, a check disk scan will fix your computer. The check disk scan will require a reboot.
It can take a few hours for the check disk to run. Just wanted to let you know in case you need access to your computer. You will not be able to use your computer while check disk runs.
Here are the instructions to schedule a check disk scan:
You want to open up a command prompt window with administrative rights. Click Windows 10 “Start” button then type in “cmd” without quotes into a search box. Right click on “cmd” and choose “Run as administrator”.
Click on “Yes”. In that command prompt you want to type in the following command:
chkdsk c: /f /r
A check disk scan will display a volume is in use message. Type Y for yes. This will schedule a chkdsk scan for the next time you reboot that computer.
Reboot that computer and allow chkdsk scan to run. Do not touch your keyboard. A check disk scan should begin within 10 seconds.
It may take a few hours to complete. If a check disk scan does not begin. Follow the previous instructions and schedule the scan again.
This individuals computer was completely fucked up. One clue that this Microsoft Windows based computer was in despair was that a system file check scan would NOT work. Since a system file check scan would not begin, it is possible that a check disk scan would have problems.
However, whenever I come across a Windows based computer with this many problems, I still go ahead and attempt to schedule a check disk scan. Initially, I had attempted to reinstall Microsoft Office. However, it kept failing.
That is when a system file check scan could come in handy. I have suspicions that this Windows based computer is way too corrupt to even be able to fix. However, you may be able to use these troubleshooting steps in order to fix Microsoft Office.
Initially I attempted to perform a repair install of Microsoft Office. You may want to make sure that you have your Microsoft Office installation CD-ROM, installation download, or access your Office 365 subscription. Many times you can login with your Microsoft account and reinstall Microsoft Office from the Office 365 portal.
I even used my preferred PC Optimization tool to no avail. Also, you could attempt to run malware, spyware, and virus scans. This computer was beyond repair.
I was going to perform a system restore, however, there was NOT a restore point back to before Microsoft Office quit working. Microsoft Excel, Word, etc. would not open. Also, I received errors when trying to reinstall Microsoft Office 2010.
This individual was using a computer with Microsoft Windows 10 operating system and Microsoft Office 2010 plus installed. At this point, in order to install Microsoft Office, you may need to either perform a “Reset this PC” or wipe and reload Microsoft Windows 10 operating system. This is why you should always backup your data.
That includes backing up all your software installation media and or downloads. As a computer repair technician often times, you can save time by just wiping and reloading. However, Windows 10 has a feature called “Reset this PC” which is quite easy to use for an average computer user.
There are two options with reset this PC. One will allow you to keep all your personal data, but loose all your programs. The other option will remove all your personal data and programs.
These two options will then reinstall Microsoft Windows 10 operating system. Your computer system might not be as corrupt as this computer was. In that case you could possibly fix Microsoft Office with these troubleshooting steps.
These instructions were written for a computer with Microsoft Windows 10 operating system installed and Microsoft Office 2010 plus installed. You can certainly use these instructions for other Microsoft operating systems and other Microsoft Office versions.
Another computer request in the information technology world order. This time an individual needed help trying to install an older version of Quicken 2002. They had this program installed on a computer with Microsoft Windows 7 installed.
Here is the initial original request:
I have an old Quicken that I love and have used for many years 2002 version. It just went blank on me and cant pull up any of my old accounts. Is it because it is to old?
This individual was very lazy minded to me. I asked them what version of operating system, they were using and responded with:
“It doesn’t matter.”.
Bull fucking shit, it does matter what operating system you are using when trying to troubleshoot software problems. This individual requested a live phone call. They were extremely rude by continually talking over me.
This is a common trait with Americans that I have noticed with pattern recognition. Here is my original initial response before our telephone call. What operating system are you using?
For example Apple Macintosh, Microsoft Windows 7, 8, or 10. You might be able to perform a repair on that Quicken software.
The exact version matters so that I can give you detailed instructions. You can go into “Control Panel” and then depending on what version of windows you are using, look for “Apps and Features” or “Programs and Features”. Select Quicken software by clicking on it.
Look for “Modify” or “Repair”. This individual was not able to repair Quicken 2002 with my assistance. I asked them if they still had the Quicken 2002 installation media.
Amazingly enough this individual still had a Quicken 2002 installation CD-ROM. I guided them through the installation process. I instructed them to first remove Quicken 2002 from within “Programs and Features” on a computer with Microsoft Window 7 operating system installed.
This required a reboot of their computer. You want to then place your installation media into your optical drive. Most installation media especially on CD-ROM will automatically start the installation process.
Follow the Quicken 2002 installation prompts. Another item of contention is make sure that you have your Quicken data backed up or in a location that is not in the installation path. For example:
C:\Program Files\Quicken 2002
If you store your Quicken database in the afore mentioned folder it will most likely get deleted if you reinstall Quicken 2002. This customer kept their Quicken data in a different location. They were able to import their data and access it after the reinstallation of Quicken 2002 Windows 7 style.
I did try to see if the customer could perform a Microsoft Windows 7 system restore. However, they were hesitant on using this tactic. Also, a repair on the Quicken 2002 did not bare any fruit so to speak.
If you would prefer to try a Microsoft Windows 7 system restore, then here are the steps to follow. Click the Microsoft Windows 7 “Start” menu button. Type in “System Restore” into a run or search box.
Choose “System Restore” or “Create a Restore Point”. Click on “Next” then choose a restore point”. You want to choose a restore point back to before you were having this problem with Quicken 2002.
Also, you can click on “Show more restore points” that may display older restore points. Select a restore point by clicking on it and then click “Next”. Finally, click on “Finish” to begin the system restore process.
Your Microsoft Windows 7 computer will restart and become restored to the date and time you selected. These instructions were written for Microsoft Windows 7 operating system. However, they can certainly be used as basis points for other Microsoft operating systems.
You can use an existing Microsoft account. For example Google Gmail, Hotmail, Skype, Outlook, MSN, etc. Once logged into your portal, you should be able to download and install Microsoft office. This individual was able to successfully install their Microsoft Office product.
Let me give you some additions tips for installing Microsoft Office with a 365 subscription. I would definitely make certain that you save your Microsoft Office 365 license key. Also, I would choose to “Save as…” when the installation begins.
If you click on “Run” most if not all Microsoft installation files will get removed. If you choose to save the full installation to your computer, then if necessary you can reinstall Microsoft Office. Also, if you know what you are doing you can save a copy of a Microsoft Office online installer.
The problem with the Microsoft Office online installer is that in the future, when Microsoft no longer supports that particular version of office, you may not be able to reinstall with just the online installer. The online installer downloads most of the installation files from Microsoft’s servers during the install. It must connect to their servers in order for you to install Microsoft Office.
The full Microsoft Office installer, is quite large, but worth the download time. This will allow you to reinstall Microsoft Office without connecting to Microsoft servers. If Microsoft quits supporting this version of Microsoft Office, you will theoretically be able to still install Microsoft Office.
You will then need to just enter in your Microsoft Office license key. As of the time of this blog post creation you can download earlier Microsoft Office versions such as 2010, 2013, and 2016 from official Microsoft web pages. However, you must enter in a valid license key.
That is why I advised you to save your license key at towards the beginning of this blog post. As a computer technician I constantly deal with clients that either do NOT have their license key and or do NOT have the software installation CD-ROM or download.
The Microsoft Office portal is quite easy to use. If you have just purchased an Office 365 subscription you just need to login with either your email address, phone number, or Microsoft Skype account. I just found out that you can use Google Gmail email address to sign in.
If you do NOT have a Microsoft account you can create one from the login page. Once you have successfully logged into your Microsoft Office account, then you should be able to activate your recently purchased Microsoft Office 365 subscription. Your computer will be added to your subscription.
You will then be able to download and install Microsoft Office from this portal. If you exceed your Microsoft Office computer quota, you can remove a computer(s) so that you can install the software. These instructions were written for both Microsoft Windows and Apple Macintosh operating systems.
Another printer request from a third party website where I earn supplemental income answering computer and technology related questions. This time an individual could NOT print because their OfficeJet Pro 8720 driver was missing. This individual was using a computer with Microsoft Windows 10 operating system.
I have noticed this is another problem with Microsoft Windows 10 operating system. Even my HP OfficeJet 7410 all in one keeps losing the driver after Microsoft Windows 10 updates. Anyways, here is the initial request:
“Hello, I am having trouble printing. Hewlett Packard OfficeJet pro 8720 all in one printer.”
Here is my initial response:
Are you receiving any printer errors on the printer itself or is this a problem with your computer operating system? This individual reported this problem with this printer. The driver is unavailable and defaults to a .PDF file when printing and there is something stuck in the printer que.
This individual wanted me to remotely connect and fix this HP OfficeJet Pro 8720 problem. You can download this OfficeJet Pro 8720 driver. That previous download link should automatically detect your computer operating system.
If it does NOT correctly detect your computer operating system, then click on the “Change” link. Choose your operating system and version from those drop down lists. Now click on “Change” again to make this permanent.
Click on the “Download” button and save this file to your computer. Browse on the hard drive where you saved this OJ8720_Full_WebPack_40.12.1161.exe file and double click to begin the installation. Follow the installation prompts and connect your Hewlett Packard OfficeJet Pro 8720 printer when prompted.
This software download is quite large at 166 megabytes. However, this includes HP Solution Center, scanning software, etc. This Windows 10 computer was quite finicky.
I was not able to just install this software on top of itself. I received the following lengthy Hewlett Packard error:
An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the install.”
I removed this OfficeJet Pro 8720 driver and software from “Apps and Features”. Next I ran both cleaner and registry scans with my preferred PC optimization tool.
I always use a PC optimization tool after removing software on Microsoft Windows operating systems. You never know when junk files and excess registry entries will cause problems. Then I reinstalled this HP OfficeJet Pro 8720 software.
Here is a tip, you may not want to delete a printer from “Printers and Scanners” in Windows 10 that is already listed. This is just in case you need the settings from the printer. I left the original HP OfficeJet 8720 listed even though you could NOT print to it.
The software installation succeeded. However, it did NOT add in a new printer entry in “Printers and Scanners”. I had to manually add in a new printer.
I was able to successfully submit a printer test page that worked. No more defaulting to Adobe .PDF and no more stuck printer que. Finally, I removed the old HP OfficeJet 8720 printer entry.
This printer was actually configured as wireless on this small office home network. During the OfficeJet Pro 8720 driver installation I supplied the Internet protocol address of this printer. One final problem, which was impossible for me to verify.
This individual claimed that they could not receive faxes with this all in one printer device. I made certain during the installation of the HP OfficeJet 8720 software that I had the individual fill out all the information pertinent to their fax configuration. I could NOT send this client a test fax, since I do NOT have a land line phone.
These instructions were written for a computer with Microsoft Windows 10 operating system. You could certainly use these instructions as a basis point for other Microsoft operating systems and even perhaps other Hewlett Packard printers.
Another computer problem on a Microsoft windows operating system with a Microsoft product. This time an individual could not open up Microsoft OneNote. Microsoft OneNote is actually included for free as part of an Office 365 subscription.
Here is this initial request from a third party website where I earn supplemental income answering computer and technology related questions.
“My one note will not open. As I try to open it sometime I get a message that try a reset. I tried the reset but nothing happened.”
Here is my initial response:
You can restart your computer if you have not done so. Please post any exact error messages you are receiving. Also, you can try to perform a repair on Microsoft Office.
Browse to “Add or remove programs”. Select your version of Microsoft Office by clicking on it. Look for “Repair”.
Choose “Repair” if it is available. Another thing you can try is to use a PC optimization tool. Run both cleaner and registry scans.
If Microsoft OneNote still will not open, there are some system scans you can perform. I can provide more detailed instructions. This individual requested that I remotely connect into their computer and fix this issue.
The first time I tried to open up Microsoft OneNote, I received an expired license error. I attempted to verify if indeed the Microsoft office 365 subscription was active. However, Microsoft Corporation loves to make simple tasks overly complicated.
You have to login to your Office 365 subscription to verify whether or not it is indeed active. However, I was able to verify this subscription via the command line. You want to open up a command prompt with administrator rights.
Then you want to browse to the Microsoft Office location. For example browse to this location:
C:\Program Files\Microsoft Office\
This individual either had multiple versions of Microsoft Office installed or they had been upgrading from previous versions. You want to make sure you browse to the correct folder where the version of Microsoft office you are trying to verify the subscription for. I had to browse to a folder titled office16.
C:\Program Files\Microsoft Office\office16
Now once I was in the correct folder location I typed the following command:
cscript ospp.vbs /dstatus
This script verified that indeed Microsoft Office 2016 365 subscription was active. This told me that that license not activated error was a false positive. Now I will cut to the chase and tell you what fixed this OneNote not working problem.
Performing a repair on Microsoft Office 2016 is what fixed this problem. You want to browse to “Add or remove programs”. Scroll down until you see Microsoft Office 2016 or Office 365.
Select Microsoft Office by clicking on this entry. Now you should see a “Modify” button. Click on modify and you will be presented with two choices.
“Quick Repair” or “Online Repair” are those two choices. I recommend trying “Quick Repair” first. A quick repair of Microsoft Office 365 2016 is what fixed this Microsoft OneNote not working problem.
An “Online Repair” needs an active Internet connection and takes quite a bit longer to complete. However, if quick repair does NOT fix this issue, then by all means choose the online repair option. These instructions were written for a computer with Microsoft Windows 10 operating system installed.
You can certainly use this information as a basis to troubleshoot this problem on other Microsoft operating systems.