Linux SoundConverter – Program Missing 16 kHz Sample Rate Fix

I recently was working on another project where by a program called Pocket Sphinx required sound files recorded in 16 kHz sample rate. My preferred Linux sound converter application at this time is most apropos called SoundConverter. This free and open source Linux SoundConverter program does not have 16 kHz available as a re-sample rate.

One possible solution was to use dconf editor to add the 16 kHz sample rate to this Linux SoundConverter program. However, I could not find any entries under /org for this program. I looked in all the available configuration files using dconf editor to no avail.

I decided to then search for this Linux SoundConverter program files by typing in the following command:

whereis soundconverter

This was the output from that Linux command:

whereis soundconverter
soundconverter: /usr/bin/soundconverter /usr/share/soundconverter /usr/share/man/man1/soundconverter.1.gz

I browsed to the /usr/share/soundconverter directory using this command:

cd /usr/share/soundconverter

I then listed all the files and folders in this directory by performing this command:

ls -al

Here is the output of the ls -al command:

ls -al
total 316
drwxr-xr-x 3 root root 4096 Mar 12 01:02 .
drwxr-xr-x 332 root root 12288 Mar 12 21:49 ..
drwxr-xr-x 3 root root 4096 Mar 12 00:36 python
-rw-r–r– 1 root root 135178 Mar 12 01:02 soundconverter.glade
-rw-r–r– 1 root root 24707 Sep 30 2018 soundconverter-logo.svg

You will want to notice the soundconverter.glade file. In Linux, all files including folders are basically files. What this means is that you can easily open them up in a text editor like vi.

VI is and has been my preferred command line editor in Linux for decades now. You do not have to use VI editor to edit this file. However, the command to edit the soundconverter.glade file is below:

vi soundconverter.glade

You will need to become root user as you will notice both user and group permissions for the soundconverter.glade file are owned by root. Glade files are actually eXtensible Markup Language files. Generally XML files are easily accessible with a standard text editor.

You may want to create a backup of this Linux SoundConverter program file just to become safe. I have incorporated the habit of always creating a backup file of any Linux files I edit, in case I make a mistake. It is certainly up to you to incorporate this possible safety measure or not.

You will notice in this soundconverter.glade file an array with these numbers:

  <column type="gchararray"/>
</columns>
<data>
  <row>
    <col id="0">8000</col>
  </row>
  <row>
    <col id="0">11025</col>
  </row>
    <row>
    <col id="0">22050</col>
  </row>
  <row>
    <col id="0">44100</col>
  </row>
  <row>
    <col id="0">48000</col>
  </row>
  <row>
    <col id="0">72000</col>
  </row>
  <row>
    <col id="0">96000</col>
  </row>
  <row>
    <col id="0">128000</col>
  </row>
</data>

You can open up SoundConverter. Then click on “Preferences”. Now look below under “Target bitrate: N/A”.

Place a check in the check box next to “Resample” drop down list. You will notice that 16000 and 32000 for that matter are missing. Now you want to create a new array for 16 kHZ which would be 16000 numerically.

Insert a new line and array using your editor of choice. You will want to enter in the following array:

<row><col id=”0″>16000</col></row>

This will create a new entry in that re-sample drown down list with 16000. Also, you can add any other re-sample rates that you might need, for example 32000. Now you can go into SoundConverter and select 16000 Hz.

Linux SoundConverter – Program Missing 16 kHz Sample Rate Fix Video Transcript

SJS Ronco need a in a computer comm or a
00:05
video about our day always working on a
00:08
project recently whereby I needed to
00:12
convert an audio file there is a free
00:17
Linux software program called
00:23
sound converter hence the term that
00:27
converts sound I’m saying however I
00:31
needed to convert sound into sixteen
00:35
thousand Hertz or sixteen small K large
00:41
H small Z and this program as you can
00:45
see on screen and I will show you I will
00:48
demonstrate does not have when you go
00:53
into preferences and then you’re going
00:56
to convert the file this project
01:03
requires that the file be and sixteen
01:05
thousand Hertz you know what I’m saying
01:09
16 kilohertz whatever now you go down
01:14
here there is sample rate and it’s
01:16
missing so you could you could cheat you
01:18
could convert it to eight thousand
01:21
eleven thousand twenty-five twenty two
01:23
thousand fifty forty four one hundred
01:25
forty eight hundred excuse me forty
01:28
eight thousand seventy two thousand
01:29
ninety six thousand one twenty eight
01:30
thousand so that’s a conundrum well I
01:34
went to the drawing board which is the
01:39
internet if you do not know something if
01:44
you’re ignorant or if you’re running or
01:46
problems internet search internet search
01:48
unless you’re like a you know programmer
01:51
and you’re a coder and you’re like oh
01:53
okay well I’ll just you know go to the
01:55
code alright
02:00
one solution was to use D conf editor
02:04
and let me find it D yep so let me open
02:10
it up and I’ll show you what deep
02:11
competitors really quickly so you’re
02:13
gonna get this warning you can you know
02:16
uncheck it but you know whatever so just
02:19
click I’ll be careful
02:21
now get D Kampf editor it is obviously
02:25
this is Linux and I haven’t titled the
02:27
video yet but well you actually my blog
02:29
post I already yeah Linux is in the blog
02:34
post title which will be the same title
02:36
of this video it just allows you to edit
02:41
certain application files now if you
02:46
notice you see apps see a desktop org it
02:49
was supposed to be under org but there
02:51
is nothing here as you can see there is
02:53
no sound converter there is blue man
02:56
free desktop known gtk on board X I went
02:59
through all these every single one every
03:02
subdirectory could not find a decomp
03:09
edible file so my predicament continued
03:15
then and then I was like well you know
03:18
what
03:18
I am NOT program but I am proficient
03:22
enough that I can use command line you
03:24
should definitely learn how to use
03:25
command line VI Emacs whatever the
03:29
it takes you know I’m saying on Linux
03:31
cuz you’re gonna run into problems Linux
03:33
is not perfect I know you have the
03:35
fanboys just like the wind
03:37
blows fan boys and girls in the Mac and
03:41
crap fan boys and girls Linux tards or
03:44
whatever the you want to call them
03:45
they claim Linux is the best thing since
03:47
you know the wheel and it’s like well
03:52
you know it’s not perfect now I’ve used
03:54
Linux for close to 20 years now maybe I
03:58
think the first time I actually ever use
04:00
Linux was in the mid-90s actually but I
04:03
kind of abandoned it until the early
04:06
2008 ways I digress
04:10
command line so what what I found was
04:13
that there is a Glade file glade GL ad
04:16
now this isn’t a dumbshit capitalistic
04:19
whorish stupid commercial for a
04:22
Glade the that goddamn you know
04:26
do you authorize or wear that
04:28
you spraying in the air
04:30
no Glade is actually an XML file type if
04:34
you know what XML is it’s edible very
04:39
easily edible okay so here is the
04:43
solution click on the link in the
04:45
description box below that will take you
04:46
to my blog post on my website unit
04:48
computers comm where I have the
04:49
instructions written in the abstract I
04:52
have all commands written out spelled
04:56
correctly
04:57
you know I have full instructions on how
05:00
to fix sound converter you’re gonna add
05:05
a entry into the program you’re actually
05:10
going to change the code you’re gonna
05:12
learn how to program a little bit you
05:14
know I’m saying you’re gonna add an
05:16
array is what you’re doing and then
05:20
you’ll be able to choose sixteen
05:21
thousand but I have full detail written
05:26
you know typed out instructions because
05:27
some people learn better that way or you
05:31
can also copy and paste the commands
05:32
alright so what we’re gonna do is we’re
05:34
gonna go to a command line
05:37
let me see if there’s anything I don’t
05:40
necessarily you always should be
05:41
security conscious you know what I’m
05:43
saying especially nowadays all right so
05:46
we’re at a Linux command line now the
05:48
first thing i typed in was where is
05:53
sound converter remember and I haven’t
05:58
do I have instructions on now now I
06:00
don’t think I had any instructions on
06:02
how to install Linux
06:03
Wow sound converter I mean I might’ve
06:05
but anyways so where is sound converter
06:11
there we go where is you might want to
06:14
learn where is that’s an excellent
06:17
command on Linux and UNIX actually it’ll
06:21
tell you it will even tell you where
06:23
configuration files are at it will tell
06:26
you where a program is at because in
06:29
linux everything is a sickly a file
06:31
everything even folders are editable you
06:34
know i’m saying so i want to use or
06:37
share so CD is change directory and then
06:42
I’m gonna go to / user / share / sound
06:45
converter it’s free Linux sound
06:49
converter program it’s excellent it’s
06:51
not about you know it doesn’t have every
06:53
Bell and whistle but you don’t need all
06:54
that notice I don’t now then you do an
06:58
LS – al now here’s a tip you do not have
07:01
to take this tip but it’s highly
07:03
recommended whenever I learned decades
07:06
ago on Linux because I was
07:08
around with config files and what I did
07:11
was I edited the original configuration
07:13
file and then I think it had to do with
07:15
networking and I had to reinstall Linux
07:18
cuz I over wrote it so here’s a bonus
07:21
added possible gold tip when it comes to
07:24
Linux and I would dare say any operating
07:29
system Mac and crap wind blows when
07:32
you’re editing system files any files
07:35
program configuration files create a
07:40
copy if you notice here I created sound
07:43
converter Glade bak you can name it
07:46
whatever you want a lot of times I name
07:49
them back or got save
07:51
back or just something you know I prefer
07:53
dot back because that tells me it’s a
07:55
backup but it whatever you want to you
07:59
know I’m saying and then you would you
08:01
would just do a CP you would do CP and
08:06
then the name of the file and then the
08:09
firt and then the second would be the
08:13
the destination so you’re gonna copy the
08:17
source sound converter dot Glade and
08:20
then space here copy sound converter
08:25
whoops I need to learn how to
08:28
goddamn type dot laid and whoops
08:32
and then sound converter dot blade blade
08:39
blade yeah I’m trying to
08:43
type too fast
08:44
I’m R I’m already getting bored with
08:46
this video I’m very honest I’m very
08:48
blunt if you’re offended by that I don’t
08:49
care you can kick rocks and go
08:51
somewhere else so that’s what you would
08:54
type to copy aren’t quickly now we’re
08:56
gonna edit on Linux there’s a default
08:58
editor command line on speaking command
09:02
line whatever it takes even if you have
09:04
to use you know a graphical user
09:06
interface but you should really probably
09:08
learn how to use command line and Linux
09:11
because when it comes to fixing issues
09:12
most times you’re gonna have to fix it
09:15
in a command line you’re I’m Sam so VI
09:17
has been around for decades actually
09:20
probably ever since Linux was first
09:23
developed and I’ve never used any other
09:25
editor I tried Emacs and I did not like
09:28
that you do not have to use VI my
09:30
blogpost with instructions I use VI that
09:35
certainly if you are more comfortable
09:36
with Emacs or there’s a VI m there which
09:40
is a more graphical VI version I think
09:43
just whatever it takes you know I’m
09:45
saying so you’re gonna do you’re gonna
09:47
open the file with the editor in Linux
09:50
you can just highlight and then middle
09:52
mouse click and then paste windows you
09:55
cannot do that mac and crap I don’t
09:57
think you can do that but I could be
09:59
wrong what Linux you just highlight
10:03
and then middle-click and bam it pastes
10:07
you don’t have to you know control-c
10:08
control-v or you don’t have to
10:10
right-click and select copy that you
10:13
know what I’m saying all right so we’re
10:15
gonna go into this file I already
10:17
created a backup and then we’re gonna
10:19
add an additional array so I have to I
10:22
think if I search slash in VI the four
10:25
slash is what you use to search and then
10:28
you type in after the slash what you’re
10:30
searching for so I think I’m gonna type
10:32
in eleven zero two five and it should
10:34
find that array here it is so and and
10:37
you want to make sure that you’re you
10:40
know got the correct code if you’re if
10:43
you this is how I learn to fix problems
10:46
and Linux I learn VI and then I learn to
10:50
look for configuration or files or study
10:53
errors PHP errors you can use an
10:57
internet search and then you know I’m
10:59
saying then if you are proficient enough
11:01
with the command line and an editor then
11:04
you can actually fix problems on your
11:06
own so you just have to be aware if you
11:09
if you’ve never been familiar with an
11:11
array of any type you know you can study
11:16
on your own look it up on the internet
11:18
you what you could do is probably in
11:21
type into a internet search gch array or
11:26
just an array it’s pretty
11:28
self-explanatory you know I’m saying so
11:31
what I’m gonna do is I’m gonna add an
11:33
array so I’m gonna place it right here
11:35
and so in VI you want to hit oh the
11:41
letter O to create another line and then
11:45
and it’s already going to insert but you
11:48
could escape and then type I to insert
11:50
so we’re gonna insert another row whoops
11:55
okay so I have to escape and then insert
11:59
all right so now okay so right here and
12:03
then you don’t have to but I’ve learned
12:06
that it’s probably a it’s productive to
12:10
keep your code clean however you want it
12:12
just because in case you have to go back
12:15
I think that most programmers probably
12:19
that’s why it’s coated in a certain way
12:21
you know I’m saying it’s up to you but
12:25
Linux spaces are ignored however once in
12:30
a while they can cause a problem that I
12:32
don’t want to digress about that so
12:34
we’re gonna create a row so Row is just
12:38
in the two brackets tells the operating
12:43
system to create a row a new row and
12:47
then we’re gonna add another column so
12:49
I’ll open tick and then column ID equals
12:54
and then you know zero and then in
12:59
parenthesis and then closing tick
13:02
16-thousand and then / the / tells it to
13:07
close that column and then we have to
13:10
add another entry here we have to close
13:13
the role you have to close these
13:15
variables I guess or I’m not a
13:17
programmer so that’s probably wrong
13:19
Burbage but it’s similar to HTML you got
13:24
a you got the opening and you got the
13:27
closing and you have to close with the
13:32
slash before you know what I’m saying
13:34
otherwise it’s not gonna look right now
13:39
I added it accidentally added an
13:40
additional row in VI you just type DD
13:43
twice or yeah two DS for delete and
13:48
they’re gone all right so then I’m gonna
13:51
escape again and then in VI editor to
13:54
save you type the parenthesis
13:57
excuse me the colon the colon you see
14:00
the colon now where the green cursor is
14:03
at and then WQ small a lot of times in
14:07
Linux it’s case sensitive so become
14:09
aware of that and VI it is there’s
14:11
there’s when you when you use VI and you
14:13
tell you type in a capital W you’re
14:16
telling it something different than a
14:18
lowercase W so W Q for write and then
14:22
quit or you wait another thing you could
14:25
do is you could just write
14:27
exclamation point exclamation point
14:29
tells it to write right now Lord Emma at
14:33
our own I knew this guard down program
14:35
fixed by tonight Aaron pronto movie
14:39
Laurent you could hit then hit enter and
14:44
bam it tells you right here sound career
14:47
Glade 26 50 lines blah blah blah blah 13
14:50
135 178 characters written as long as it
14:53
says written if it’s a if you get some
14:56
some permissions if its permissions
14:59
it’ll type it’ll respond in red telling
15:02
you that it wasn’t written or if you
15:06
didn’t type those characters correctly
15:07
you’ll get an error well I’m gonna write
15:10
quit so : BB small W small Q exclamation
15:15
point right now bitch
15:17
alright BAM it’s out now you what you
15:20
can do is when you learn is you can
15:23
double check you can double check your
15:24
work sometimes I still have to do that
15:27
and then forward slash and then 16000
15:30
BAM it’s there and that’s the only place
15:33
I had to place it you’re only adding one
15:36
array and a column and then it’s gonna
15:39
show up in that drop-down menu now I’m
15:44
gonna go to the program I probably have
15:45
to close it I could try but I doubt it
15:48
now go to the resample under the and I
15:52
have full instructions telling you you
15:55
know place a checkmark where every
15:57
sample is so that you can see the
15:59
drop-down full instructions you know I’m
16:02
saying and then click the drop down
16:04
arrow it’s not available because this
16:06
isn’t real time programs aren’t that
16:08
smart yet they probably never will be
16:11
but I well I could be wrong about that
16:12
so I’m gonna have to close sound
16:14
converter and I can show you my blog
16:16
post this is the blog post and let’s see
16:20
I gotta run I gotta run oh my god I’m at
16:22
16 minutes I gotta run I usually have a
16:23
15 minute you know quota 15 minute time
16:27
limit alright so a full blog post you
16:30
know blah blah where’s command and then
16:33
the output how do
16:36
where what folder to go the command LS –
16:38
a LCD to change directory LS the list
16:42
and then what the output should be I did
16:46
not include the copy instructions and
16:48
then VI to open the XML file Glade is
16:53
actually an extensible markup language
16:55
file it’s just a different type of XML
16:59
file but it is technically XML and then
17:01
the array that I noticed and then we
17:03
added a new row in the array we add in
17:07
an additional you know column or item or
17:10
whatever you want to call it in the
17:12
array and then now I’m gonna show you
17:15
let me transition real quick now let me
17:17
open sound converter free program open
17:21
source if I could find it that’s
17:25
what a search box is for think
17:29
dog computers are smarter than me
17:30
alright so now I have the program open
17:35
and there it is now we’re gonna go up to
17:37
preferences and then go down to the
17:39
resample and then hit the drop down and
17:42
there it is sixteen thousand see we
17:46
learn how to program we learn how to add
17:48
an array and which is a row and then a
17:51
column in the drop down array now you
17:54
would click close and then boom now with
17:58
my project I am ready to roll so that is
18:03
how you fix sixteen thousand you know
18:09
whatever 16 kilohertz missing from the
18:13
resample rate I’m not sure why sound
18:16
convertor didn’t include it 16,000 and I
18:20
would say 32 are probably standard but
18:23
eleven thousand 25 that’s it that’s a
18:26
common one actually I anyways I don’t
18:29
want to digress because I’m over my time
18:31
limit and then certainly if you need
18:34
32,000 you could you could add it in
18:37
there rate so you learn something and
18:39
that’s how with that’s kind of one
18:41
reason why I like Linux but but you know
18:44
caveat emptor linux is not like mac and
18:47
well mac and cry
18:48
does actually have bsd unix in it wind
18:52
blows I think wind blows might now have
18:55
some Linux in it or some I don’t
18:58
whatever Windows 10 it that could be
19:01
wrong about that whatever that is how I
19:06
learn back in the day so get comfortable
19:08
with VI you can fix your own issues if
19:12
you know if it’s otherwise you what you
19:16
would have had to have done is what find
19:19
another converter tool that has the
19:22
16,000 or 16 kilohertz available so in
19:27
closing my project which I probably
19:30
won’t get in well I’m still working on
19:32
it here I’ll just tell you what
19:34
the it is I’m trying to create
19:39
automated transcriptions of my videos
19:43
now not for the my YouTube channel did
19:48
you know that YouTube has an automatic
19:50
transcription every time you as a
19:52
YouTube content creator every time you
19:55
upload a video it automatically creates
19:57
it unless can you disable it yeah no no
19:59
anyways but I think by default it
20:01
creates a closed caption or a
20:04
transcription of your video if not
20:08
perfect I think it uses AI or unaware of
20:11
the or some kind of dictionary it’s
20:13
not perfect it’s not bad but it’s
20:16
certainly not perfect you know and
20:19
transcribing is much better obviously
20:21
however you have to pay money for that
20:23
now I’m not gonna tell you what website
20:26
but oh that’s right I was censored off
20:30
of YouTube because I had a different
20:32
YouTube channel where i spoke about
20:33
activism you know capitalism is stupid
20:37
it’s a control mechanism the
20:39
government’s out of control especially
20:41
recently with this fear-mongering with
20:43
this bullcrap
20:43
you know virus that anyways I don’t want
20:45
oh oh oh I better not talk about that I
20:48
better not criticize the system for that
20:50
because oh I’ll get my YouTube account
20:52
terminated tomorrow at midnight by Susan
20:54
Wojcicki and the rest of the crew here
20:56
I’m saying so I have a activism website
21:00
and I and I record videos however that
21:03
platform well I have to they do not
21:06
include a transcription of the video and
21:09
some of my videos are very likely even
21:11
this video that’s way too long now 21
21:13
minutes and Counting you know trying to
21:16
sit there transcribe it I don’t
21:18
have that time or you’d have to pay
21:20
somebody and some of the prices are like
21:23
you know pert they charge you per
21:24
letter or per word or
21:29
prefer sentence it’s like Jesus
21:33
Christ I’m already living in poverty as
21:36
a computer technician and you’re just
21:38
gonna bend me over further and sodomized
21:41
you me because I would just want a
21:43
goddamn transcription now I think maybe
21:47
decades down the road it’ll be much
21:50
better there’s some open there’s paid
21:52
services you can get paid software
21:55
that’s actually maybe maybe I don’t know
21:58
about the best but one of the decent
22:00
ones might be what it let me know any
22:05
good let me search it real quick I
22:07
support this once in a while but not as
22:09
much anymore Dre what is it
22:11
dragon naturallyspeaking is that what
22:14
it’s called yeah that one I heard yeah
22:19
Dragon NaturallySpeaking I still support
22:21
that one is by nuance yeah it’s a new
22:24
nuisance I mean it’s a nuance all right
22:25
and but that I think it I think it
22:30
requires Windows and it cost money so
22:33
I’m trying to find an open source I had
22:35
I was trying to install what is a CMU
22:39
Sphynx or pocket Sphinx which is
22:42
actually an automated transcription
22:45
recorder automated transcription
22:48
recorder what that would do is it would
22:52
open the video fault well it would
22:54
probably would have to be audio say get
22:56
it I had to take a video file convert it
22:59
to audio and then run it through the
23:02
transcriber however I ran into the
23:05
roadblock which was the the resample
23:09
rate when I converted the audio it had
23:13
being 16 kilohertz then I was like oh
23:18
and then as soon as I you know fixed it
23:21
in the program I reconverted that file
23:23
BAM
23:24
it no longer error but yeah I wanted
23:27
address about that I abandoned see Pacus
23:30
Sphynx because i couldn’t get it to work
23:34
yeah you have to have a dictionary you
23:38
got to have libraries and it’s just like
23:40
I just want a transcription of
23:46
my big mouth
23:48
adios

Cinelerra GG – Not Launching After Installation Fix

Another computer problem in the world order. This time it dealt with a free and open source application called Cinelerra GG, that I installed on MX Linux. Cinelerra allows you to edit video, create videos, create video documentaries, etc.

I installed Cinelerra on a quad core desktop computer with MX Linux distribution. However, the first time I tried launching this application from the program menu, nothing happened. Further investigation of mine did not lead to a solution.

I tried launching Cinelerra GG via the command line with this simple command:

cin

Cinelerra still would not open. However, by running it in a command line terminal, an error message was displayed on screen. The file libva-drm.so.1 was missing.

I tried installing this missing library file with the following command:

apt-get install libva-drm.so.1

Unfortunately, apt-get could not find this file. This type of fiasco is nothing new in Linux. Especially, if you use a derivation Linux distribution like MX Linux.

MX Linux is a Debian derivation distribution based on Debian Linux. It by no means is exactly the same as Debian, Ubuntu, etc. I could not find this exact Linux library file in any Internet searches.

Finally, I used rpmfind.net and found the correct library file. However, it was named differently. The correct Linux library file to install is:

libva-drm1

The correct command to run is:

apt-get install libva-drm1

This library file successfully installed without adding any additional repository. Cinelerra then successfully launched. These instructions were written for MX Linux 18.3 installed on a quad core computer. However, you can use these instructions as a basis point for other possible Linux distributions.

Initially, I had to enable the IGN cinelerra-gg.org repository in MX Linux, in order to install Cinelerra GG program. These are the types of problems that can arise when using a non standard so to speak Linux distribution.

Office 365 For Mac Download

I received another computer related question on a third party website whereby I earn supplemental income answering computer and technology related questions. The question is quoted verbatim below.

Having issues with downloading Office 365 for MacBook Pro.

This individual owned a Macintosh computer with Macintosh operating system Mojave 10.14.2 installed. They were trying to upgrade their version of Microsoft Office Excel. They stipulated they were using an older version of Microsoft Office Excel.

They were trying to download and install a newer version of Microsoft Office Excel from the Apple iTunes store. They were having some kind of authentication issue with their Microsoft IDentification. They were not able to install or use Microsoft Office Excel on their Macintosh computer.

I asked if they had tried downloading and installing Microsoft Office Excel from the official Microsoft Office website, which is Office.com. They claimed that they had not. Yes, normally you are supposed to install it from https://office.com.

Log in with a Hotmail, Outlook.com, MSN.com, Skype, etc. account. You will be able download and install from this site. This individual was able to successfully download and install Microsoft Office Excel from Office.com.

When in doubt always try to download and install software from the original developer’s website. There could be many reasons why it will fail from third party websites. These instructions were written for a Macintosh computer with Macintosh operating system Mojave 10.14.2 installed.

You could certainly use this tip to install Microsoft Office suite and not just Excel onto a computer(s) with Microsoft Windows operating system. When in doubt, go directly to Microsoft in this instance.

Canon Pixma TS9520 – Printer IJ Scan Utility Download

Another computer question from a third party website where I earn supplemental income answering computer and technology related questions. This one deals with a printer scan utility. The original question quoted verbatim is below.

I have a TS 9520 printer. I had to wipe my hard drive and reinstall from a backup system that I have. The printer works and I can scan using the printer app, but I do not have the IJ Scan Utility Lite available now to do other types of scanning.

How do I get it reinstalled?

This individual could scan using the automatic document feeder successfully. However, they could not scan with the flatbed scanner. They were using a Macintosh computer with Macintosh operating system 10.14.2 Mojave installed.

You can download the Canon Pixma TS9520 IJ Scan utility and install it on your Macintosh computer with Macintosh 10.14 Mojave installed. If you are missing additional software, you can access that software for your Canon Pixma TS9520. Click on “Drivers & Downloads” and look for any missing software.

Canon has developed a propriety software tool to scan from your Macintosh computer called IJ Scan utility. Some computer printer manufacturers like Canon develop their own tools to work with their own hardware. Your Canon Pixma TS9520 printer will not have all functionality with just the printer driver installed.

In this case, the absence of the IJ Scan utility did NOT allow this individual to scan from the scanner flatbed. This is where I normally tell my end users that I support to just go ahead and download the full suite of software and driver at once. Depending on the printer manufacturer and model, this is NOT always possible.

In this case I found the full driver and software download for this Canon Pixma TS9520 all in one printer. However, Canon did NOT label it “full driver and software”. They labeled it “S9500 series Software Package (Mac)”.

The description of this full driver and software download is:

This file will download and install all the software you need to utilise the full functionality of your product.

This is good to know, as sometimes Canon does NOT always have a full driver and software download available for their printers. I just wish they would label it as such to make it easier and quicker to find. However, this can save you time, by just going ahead and installing all available tools plus the printer driver in one download and installation.

Otherwise you would have to download each individual piece of software. At the very least you would download the printer driver. However, many of the end users I support require the scanner driver as well.

My experiences as a technician is to provide the link whenever available to the full driver and software. These instructions and tips were written for a Macintosh computer with Macintosh operating system 10.14 Mojave installed for a Canon Pixma TS9520 printer. However, you can use these as a basis point for Microsoft Windows, operating system, Linux operating systems, and other Macintosh operating system versions, as well as other printer manufacture brands and models.

Obviously, you would have to find the full printer driver and software for your specific computer and printer brand with model number.

OBS Studio Recording Color Problem – Fix

Another computer problem in the world order. This one is a bit different as I had to solve one of my own computer related problems. I recently installed OBS studio on a Hewlett Packard Pavilion X360 laptop.

Also, I am using MX Linux on this laptop. MX Linux is a Debian distribution derivation. I noticed when recording videos, that the colors did NOT look right.

At first I thought perhaps it was a hardware related graphics problem. However, OBS Studio was the only application I noticed the color problem. In order to fix this issue you want to go into your “Sources” in OBS Studio.

The source I think that was causing this problem perhaps was a web browser. Also, it could be that that is where you have to make the change that fixes this OBS Studio recording color problem. Click the “Properties” gear icon on a source.

Under the “Crop” settings look for a check box next to “Swap red and blue”. Place a check in this box with your mouse and then click on “OK” to save those settings. This immediately fixed this OBS Studio recording color problem, as I noticed the colors were fixed in studio mode.

I performed a test video recording and the recording color problem had been fixed. I have used OBS Studio for 3 to 4 years now and have never seen this problem crop up, no pun intended, before. Also, I have used two other desktop computers to record videos and neither computer had this issue.

I am not sure if it is a problem with the graphics processor on this laptop, a problem with MX Linux, or a problem with OBS Studio. All I know is that I found the solution to one of my own computer problems. This one was kind of an obscure computer problem, but I was much relieved to have fixed this issue.

I can now record videos with this laptop pretty much anywhere now. These instructions were written for a Hewlett Packard Pavilion X360 laptop with MX Linux 18.3 installed. Also, the version of OBS Studio is 23.1.0 64 bit.

These instructions could certainly be used for possibly other operating systems like Microsoft Windows, Apple Macintosh and Linux with this same OBS Studio recording color problem. As long as OBS Studio has a “Swap red and blue” properties setting you could potentially fix this problem, even on other Linux distributions.

Printer is Not Responding MAC – Canon Pixma MG6320 Fix

Another printer problem in the world of information technology. This time an individuals Canon Pixma MG6320 quit working on their Macintosh computer. Here is there initial question quoted verbatim.

My Canon Pixma MG6320 printer will not print. It has a code that says printer is not responding even though it is directly plugged into my computer.

I was not able to find out what exact version of Macintosh operating system they had. However, I will share with you the solution to this predicament. This error message they received of the printer is not responding MAC was visible on their Macintosh computer and not the display on the printer itself.

Remove all instances of printer software from “Applications”. Remove all instances of your printer from “Printers & Scanners”. Download and install the Canon Pixma MG6320 printer software.

Your Macintosh operating system should be automatically detected by browsing the link above. Now you want to make certain that you are on the “Drivers” tab. Under “Recommended Drivers” look for a “CUPS Printer Driver”.

Download and install this printer driver. Hopefully, you should be able to now print successfully. My customer was able to print after following this instructions. If you need to scan, there maybe an “ICA Driver”.

You would just download and install this scanner driver. If you are still not able to print to your Canon Pixma MG6320 after following my instructions, I will give you an additional tip that may fix your problem. Power off your printer.

Disconnect power cable from a wall outlet. Disconnect Universal Serial Bus printer cable from both printer and your computer. Press and hold power button on printer for 30-60 seconds.

Leave that printer disconnected from a power source for 5-10 minutes. Reconnect Universal Serial Bus cable and power cable. Power on your printer and see if it will now print.

If you still cannot printer, after following my first two tips, try installing the Canon Pixma MG6320 software onto a different Macintosh computer. Also, you could install the software onto a Microsoft Windows operating system. You want to use the process of elimination and find out if it is your computer or the actual printer that is the culprit.

If you can now print from another computer, then you have answered your own question. You may be able to manually remove the printer driver from this the following example folder on your Macintosh.

/Library/Printers/Canon

You would just delete or move to the trash that folder. As an added tip, empty the trash can on your Macintosh. On at least one occasion, when installing printer software I kept having the same problem I was working on until I emptied the trash can.

Now you want to go ahead and reinstall the printer software. In severe cases you might have to reinstall the Macintosh operating system in order to print to your Canon MG6320 printer. Hopefully, you will not need to do that.

These instructions were written for a Macintosh computer and a Canon Pixma MG6320 printer. You can certainly use these instructions and tips for other Macintosh operating systems and potential other printers with the same or similar type of error.

The Latest Windows 7 Update – Caused Problems Troubleshooting

Another computer crisis with Microsoft Windows operating system. This time an individual installed a Microsoft Windows 7 updated, that wreaked havoc. Here is the original initial question quoted verbatim below.

The latest windows update has created problems with my computer.

This individual owned an Acer Aspire laptop. However, they did NOT know the operating system they were using. How is this possible in this day and age?

Here is a tip, always find out what operating system you are using. You should always not remain ignorant and know what operating system you have installed. I found out that they had Microsoft Windows 7 installed.

They had tried to remove this latest Windows 7 update. However, they received an error when attempting to remove it. Whenever a Microsoft Windows 7 update fucks up your computer, you can try to perform a system restore.

Try to remember when this problem first started to occur. You want to pick a date back to before you had this problem. Click “Start”, then choose “All Programs”. Select “Accessories”.

Choose “System Tools”. Finally, select “System Restore”. A System properties window will open up.

You should be in the System protection tab of that window. Click on System Restore.

Another System Restore window will open up. Click on Next. In the next window you will be able to select your restore point. Also, you can place a check box in the Show more restore points.

What you want to choose here is a date and time before you were having your current problem. Choose a restore point back to before you were having your current computer problem(s). Now you click Next.

In order to begin system restore, you select Finish. Your computer will have to reboot in order to restore it back to the restore point that you picked. Never interrupt a Microsoft Windows 7 system restore once you click finish.

Do NOT become inpatient and press ctrl alt delete.This individual was able to fix their Microsoft Windows 7 update problem, by performing a system restore. These instructions were written for Microsoft Windows 7 operating system.

You can use this troubleshooting as a basis for troubleshooting other Microsoft Windows operating systems. However, the instructions will NOT be the exact same. When in doubt, try to perform a Microsoft Windows system restore.

You will not lose your personal data when performing a system restore. However, any programs installed after the restore point will become removed.

Cannot Open Microsoft Excel – Troubleshooting Steps

Another Microsoft Office problem. This time an individual could NOT open Microsoft Excel nor Microsoft Word. Here is the initial original request:

“Cannot open Microsoft or excel. Also Microsoft word it’s…”

Here is my original initial response:

What operating system are you using? For example Apple Macintosh, Microsoft Windows 7, 8, or 10. If you have not done so already, restart your computer and see if that fixes your problem.

You can go into “Activity Monitor” on Macintosh and end any Microsoft Excel and or Word processes that are stuck.
On a Microsoft Windows computer you can go into “Task Manager” and end any stuck Microsoft Excel and or Word processes. Also, you can try to perform a repair on Microsoft Office.

I can send me more detailed instructions if you need them and you tell me what operating system you are using. I can schedule a check disk scan for you or I can give you instructions. Your computer has some major problems.

System file check will not run which is not normal. Hopefully, a check disk scan will fix your computer. The check disk scan will require a reboot.

It can take a few hours for the check disk to run. Just wanted to let you know in case you need access to your computer. You will not be able to use your computer while check disk runs.

Here are the instructions to schedule a check disk scan:

You want to open up a command prompt window with administrative rights. Click Windows 10 “Start” button then type in “cmd” without quotes into a search box. Right click on “cmd” and choose “Run as administrator”.

Click on “Yes”. In that command prompt you want to type in the following command:

chkdsk c: /f /r

A check disk scan will display a volume is in use message. Type Y for yes. This will schedule a chkdsk scan for the next time you reboot that computer.

Reboot that computer and allow chkdsk scan to run. Do not touch your keyboard. A check disk scan should begin within 10 seconds.

It may take a few hours to complete. If a check disk scan does not begin. Follow the previous instructions and schedule the scan again.

This individuals computer was completely fucked up. One clue that this Microsoft Windows based computer was in despair was that a system file check scan would NOT work. Since a system file check scan would not begin, it is possible that a check disk scan would have problems.

However, whenever I come across a Windows based computer with this many problems, I still go ahead and attempt to schedule a check disk scan. Initially, I had attempted to reinstall Microsoft Office. However, it kept failing.

That is when a system file check scan could come in handy. I have suspicions that this Windows based computer is way too corrupt to even be able to fix. However, you may be able to use these troubleshooting steps in order to fix Microsoft Office.

Initially I attempted to perform a repair install of Microsoft Office. You may want to make sure that you have your Microsoft Office installation CD-ROM, installation download, or access your Office 365 subscription. Many times you can login with your Microsoft account and reinstall Microsoft Office from the Office 365 portal.

I even used my preferred PC Optimization tool to no avail. Also, you could attempt to run malware, spyware, and virus scans. This computer was beyond repair.

I was going to perform a system restore, however, there was NOT a restore point back to before Microsoft Office quit working. Microsoft Excel, Word, etc. would not open. Also, I received errors when trying to reinstall Microsoft Office 2010.

This individual was using a computer with Microsoft Windows 10 operating system and Microsoft Office 2010 plus installed. At this point, in order to install Microsoft Office, you may need to either perform a “Reset this PC” or wipe and reload Microsoft Windows 10 operating system. This is why you should always backup your data.

That includes backing up all your software installation media and or downloads. As a computer repair technician often times, you can save time by just wiping and reloading. However, Windows 10 has a feature called “Reset this PC” which is quite easy to use for an average computer user.

There are two options with reset this PC. One will allow you to keep all your personal data, but loose all your programs. The other option will remove all your personal data and programs.

These two options will then reinstall Microsoft Windows 10 operating system. Your computer system might not be as corrupt as this computer was. In that case you could possibly fix Microsoft Office with these troubleshooting steps.

These instructions were written for a computer with Microsoft Windows 10 operating system installed and Microsoft Office 2010 plus installed. You can certainly use these instructions for other Microsoft operating systems and other Microsoft Office versions.

Quicken 2002 Windows 7 – Installation

Another computer request in the information technology world order. This time an individual needed help trying to install an older version of Quicken 2002. They had this program installed on a computer with Microsoft Windows 7 installed.

Here is the initial original request:

I have an old Quicken that I love and have used for many years 2002 version. It just went blank on me and cant pull up any of my old accounts. Is it because it is to old?

This individual was very lazy minded to me. I asked them what version of operating system, they were using and responded with:

“It doesn’t matter.”.

Bull fucking shit, it does matter what operating system you are using when trying to troubleshoot software problems. This individual requested a live phone call. They were extremely rude by continually talking over me.

This is a common trait with Americans that I have noticed with pattern recognition. Here is my original initial response before our telephone call. What operating system are you using?

For example Apple Macintosh, Microsoft Windows 7, 8, or 10. You might be able to perform a repair on that Quicken software.

The exact version matters so that I can give you detailed instructions. You can go into “Control Panel” and then depending on what version of windows you are using, look for “Apps and Features” or “Programs and Features”. Select Quicken software by clicking on it.

Look for “Modify” or “Repair”. This individual was not able to repair Quicken 2002 with my assistance. I asked them if they still had the Quicken 2002 installation media.

Amazingly enough this individual still had a Quicken 2002 installation CD-ROM. I guided them through the installation process. I instructed them to first remove Quicken 2002 from within “Programs and Features” on a computer with Microsoft Window 7 operating system installed.

This required a reboot of their computer. You want to then place your installation media into your optical drive. Most installation media especially on CD-ROM will automatically start the installation process.

Follow the Quicken 2002 installation prompts. Another item of contention is make sure that you have your Quicken data backed up or in a location that is not in the installation path. For example:

C:\Program Files\Quicken 2002

If you store your Quicken database in the afore mentioned folder it will most likely get deleted if you reinstall Quicken 2002. This customer kept their Quicken data in a different location. They were able to import their data and access it after the reinstallation of Quicken 2002 Windows 7 style.

I did try to see if the customer could perform a Microsoft Windows 7 system restore. However, they were hesitant on using this tactic. Also, a repair on the Quicken 2002 did not bare any fruit so to speak.

If you would prefer to try a Microsoft Windows 7 system restore, then here are the steps to follow. Click the Microsoft Windows 7 “Start” menu button. Type in “System Restore” into a run or search box.

Choose “System Restore” or “Create a Restore Point”. Click on “Next” then choose a restore point”. You want to choose a restore point back to before you were having this problem with Quicken 2002.

Also, you can click on “Show more restore points” that may display older restore points. Select a restore point by clicking on it and then click “Next”. Finally, click on “Finish” to begin the system restore process.

Your Microsoft Windows 7 computer will restart and become restored to the date and time you selected. These instructions were written for Microsoft Windows 7 operating system. However, they can certainly be used as basis points for other Microsoft operating systems.

items, 0, 3); // specify first and last item
?>



Office 365 App Download – and Installation

I received a request for assistance with Microsoft Office 365. Here is the initial original request:

“I purchased Office 365 and am trying to install it on a second computer. I need some help. I am currently logged in on the computer that I want 365 downloaded on.”

Here is my initial original response:

You will need to first login to the office 365 portal.

You can use an existing Microsoft account. For example Google Gmail, Hotmail, Skype, Outlook, MSN, etc. Once logged into your portal, you should be able to download and install Microsoft office. This individual was able to successfully install their Microsoft Office product.

Let me give you some additions tips for installing Microsoft Office with a 365 subscription. I would definitely make certain that you save your Microsoft Office 365 license key. Also, I would choose to “Save as…” when the installation begins.

If you click on “Run” most if not all Microsoft installation files will get removed. If you choose to save the full installation to your computer, then if necessary you can reinstall Microsoft Office. Also, if you know what you are doing you can save a copy of a Microsoft Office online installer.

The problem with the Microsoft Office online installer is that in the future, when Microsoft no longer supports that particular version of office, you may not be able to reinstall with just the online installer. The online installer downloads most of the installation files from Microsoft’s servers during the install. It must connect to their servers in order for you to install Microsoft Office.

The full Microsoft Office installer, is quite large, but worth the download time. This will allow you to reinstall Microsoft Office without connecting to Microsoft servers. If Microsoft quits supporting this version of Microsoft Office, you will theoretically be able to still install Microsoft Office.

You will then need to just enter in your Microsoft Office license key. As of the time of this blog post creation you can download earlier Microsoft Office versions such as 2010, 2013, and 2016 from official Microsoft web pages. However, you must enter in a valid license key.

That is why I advised you to save your license key at towards the beginning of this blog post. As a computer technician I constantly deal with clients that either do NOT have their license key and or do NOT have the software installation CD-ROM or download.

The Microsoft Office portal is quite easy to use. If you have just purchased an Office 365 subscription you just need to login with either your email address, phone number, or Microsoft Skype account. I just found out that you can use Google Gmail email address to sign in.

If you do NOT have a Microsoft account you can create one from the login page. Once you have successfully logged into your Microsoft Office account, then you should be able to activate your recently purchased Microsoft Office 365 subscription. Your computer will be added to your subscription.

You will then be able to download and install Microsoft Office from this portal. If you exceed your Microsoft Office computer quota, you can remove a computer(s) so that you can install the software. These instructions were written for both Microsoft Windows and Apple Macintosh operating systems.