Office 365 App Download – and Installation

Office 365 App Download

I received a request for assistance with Microsoft Office 365. Here is the initial original request:

"I purchased Office 365 and am trying to install it on a second computer. I need some help. I am currently logged in on the computer that I want 365 downloaded on."

Here is my initial original response:

You will need to first login to the office 365 portal.

You can use an existing Microsoft account. For example Google Gmail, Hotmail, Skype, Outlook, MSN, etc. Once logged into your portal, you should be able to download and install Microsoft office. This individual was able to successfully install their Microsoft Office product.

Let me give you some additions tips for installing Microsoft Office with a 365 subscription. I would definitely make certain that you save your Microsoft Office 365 license key. Also, I would choose to "Save as..." when the installation begins.

If you click on "Run" most if not all Microsoft installation files will get removed. If you choose to save the full installation to your computer, then if necessary you can reinstall Microsoft Office. Also, if you know what you are doing you can save a copy of a Microsoft Office online installer.

The problem with the Microsoft Office online installer is that in the future, when Microsoft no longer supports that particular version of office, you may not be able to reinstall with just the online installer. The online installer downloads most of the installation files from Microsoft's servers during the install. It must connect to their servers in order for you to install Microsoft Office.

The full Microsoft Office installer, is quite large, but worth the download time. This will allow you to reinstall Microsoft Office without connecting to Microsoft servers. If Microsoft quits supporting this version of Microsoft Office, you will theoretically be able to still install Microsoft Office.

You will then need to just enter in your Microsoft Office license key. As of the time of this blog post creation you can download earlier Microsoft Office versions such as 2010, 2013, and 2016 from official Microsoft web pages. However, you must enter in a valid license key.

That is why I advised you to save your license key at towards the beginning of this blog post. As a computer technician I constantly deal with clients that either do NOT have their license key and or do NOT have the software installation CD-ROM or download.

The Microsoft Office portal is quite easy to use. If you have just purchased an Office 365 subscription you just need to login with either your email address, phone number, or Microsoft Skype account. I just found out that you can use Google Gmail email address to sign in.

If you do NOT have a Microsoft account you can create one from the login page. Once you have successfully logged into your Microsoft Office account, then you should be able to activate your recently purchased Microsoft Office 365 subscription. Your computer will be added to your subscription.

You will then be able to download and install Microsoft Office from this portal. If you exceed your Microsoft Office computer quota, you can remove a computer(s) so that you can install the software. These instructions were written for both Microsoft Windows and Apple Macintosh operating systems.

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OfficeJet Pro 8720 Driver – Download & Installation

OfficeJet Pro 8720 Driver

Another printer request from a third party website where I earn supplemental income answering computer and technology related questions. This time an individual could NOT print because their OfficeJet Pro 8720 driver was missing. This individual was using a computer with Microsoft Windows 10 operating system.

I have noticed this is another problem with Microsoft Windows 10 operating system. Even my HP OfficeJet 7410 all in one keeps losing the driver after Microsoft Windows 10 updates. Anyways, here is the initial request:

"Hello, I am having trouble printing. Hewlett Packard OfficeJet pro 8720 all in one printer."

Here is my initial response:

Are you receiving any printer errors on the printer itself or is this a problem with your computer operating system? This individual reported this problem with this printer. The driver is unavailable and defaults to a .PDF file when printing and there is something stuck in the printer que.

This individual wanted me to remotely connect and fix this HP OfficeJet Pro 8720 problem. You can download this OfficeJet Pro 8720 driver. That previous download link should automatically detect your computer operating system.

If it does NOT correctly detect your computer operating system, then click on the "Change" link. Choose your operating system and version from those drop down lists. Now click on "Change" again to make this permanent.

Click on the "Download" button and save this file to your computer. Browse on the hard drive where you saved this OJ8720_Full_WebPack_40.12.1161.exe file and double click to begin the installation. Follow the installation prompts and connect your Hewlett Packard OfficeJet Pro 8720 printer when prompted.

This software download is quite large at 166 megabytes. However, this includes HP Solution Center, scanning software, etc. This Windows 10 computer was quite finicky.

I was not able to just install this software on top of itself. I received the following lengthy Hewlett Packard error:

"Installation Error

An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the install."

I removed this OfficeJet Pro 8720 driver and software from "Apps and Features". Next I ran both cleaner and registry scans with my preferred PC optimization tool.

I always use a PC optimization tool after removing software on Microsoft Windows operating systems. You never know when junk files and excess registry entries will cause problems. Then I reinstalled this HP OfficeJet Pro 8720 software.

Here is a tip, you may not want to delete a printer from "Printers and Scanners" in Windows 10 that is already listed. This is just in case you need the settings from the printer. I left the original HP OfficeJet 8720 listed even though you could NOT print to it.

The software installation succeeded. However, it did NOT add in a new printer entry in "Printers and Scanners". I had to manually add in a new printer.

I was able to successfully submit a printer test page that worked. No more defaulting to Adobe .PDF and no more stuck printer que. Finally, I removed the old HP OfficeJet 8720 printer entry.

This printer was actually configured as wireless on this small office home network. During the OfficeJet Pro 8720 driver installation I supplied the Internet protocol address of this printer. One final problem, which was impossible for me to verify.

This individual claimed that they could not receive faxes with this all in one printer device. I made certain during the installation of the HP OfficeJet 8720 software that I had the individual fill out all the information pertinent to their fax configuration. I could NOT send this client a test fax, since I do NOT have a land line phone.

These instructions were written for a computer with Microsoft Windows 10 operating system. You could certainly use these instructions as a basis point for other Microsoft operating systems and even perhaps other Hewlett Packard printers.

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OneNote Not Working – Fix

OneNote Not Working

Another computer problem on a Microsoft windows operating system with a Microsoft product. This time an individual could not open up Microsoft OneNote. Microsoft OneNote is actually included for free as part of an Office 365 subscription.

Here is this initial request from a third party website where I earn supplemental income answering computer and technology related questions.

"My one note will not open. As I try to open it sometime I get a message that try a reset. I tried the reset but nothing happened."

Here is my initial response:

You can restart your computer if you have not done so. Please post any exact error messages you are receiving. Also, you can try to perform a repair on Microsoft Office.

Browse to "Add or remove programs". Select your version of Microsoft Office by clicking on it. Look for "Repair".

Choose "Repair" if it is available. Another thing you can try is to use a PC optimization tool. Run both cleaner and registry scans.

If Microsoft OneNote still will not open, there are some system scans you can perform. I can provide more detailed instructions. This individual requested that I remotely connect into their computer and fix this issue.

The first time I tried to open up Microsoft OneNote, I received an expired license error. I attempted to verify if indeed the Microsoft office 365 subscription was active. However, Microsoft Corporation loves to make simple tasks overly complicated.

You have to login to your Office 365 subscription to verify whether or not it is indeed active. However, I was able to verify this subscription via the command line. You want to open up a command prompt with administrator rights.

Then you want to browse to the Microsoft Office location. For example browse to this location:

C:\Program Files\Microsoft Office\

This individual either had multiple versions of Microsoft Office installed or they had been upgrading from previous versions. You want to make sure you browse to the correct folder where the version of Microsoft office you are trying to verify the subscription for. I had to browse to a folder titled office16.

C:\Program Files\Microsoft Office\office16

Now once I was in the correct folder location I typed the following command:

cscript ospp.vbs /dstatus

This script verified that indeed Microsoft Office 2016 365 subscription was active. This told me that that license not activated error was a false positive. Now I will cut to the chase and tell you what fixed this OneNote not working problem.

Performing a repair on Microsoft Office 2016 is what fixed this problem. You want to browse to "Add or remove programs". Scroll down until you see Microsoft Office 2016 or Office 365.

Select Microsoft Office by clicking on this entry. Now you should see a "Modify" button. Click on modify and you will be presented with two choices.

"Quick Repair" or "Online Repair" are those two choices. I recommend trying "Quick Repair" first. A quick repair of Microsoft Office 365 2016 is what fixed this Microsoft OneNote not working problem.

An "Online Repair" needs an active Internet connection and takes quite a bit longer to complete. However, if quick repair does NOT fix this issue, then by all means choose the online repair option. These instructions were written for a computer with Microsoft Windows 10 operating system installed.

You can certainly use this information as a basis to troubleshoot this problem on other Microsoft operating systems.

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Canon MG6150 Software – to Print CD Labels Download

Canon MG6150 Software

Another computer request from a third party website where I earn supplemental income answering computer and technology related questions. Here is the original initial request:


"I have just replaced my computer. Although I have lost my installation disk, I have Managed, with online assistance, to install my Canon MG6150 Printer. It prints well on paper, but I also want to print on CD's and DVDs.

However I don't seem to have the software for doing this."

Here is my original initial response:

You can download and install this Easy Photo Print software. You can print CD-ROM labels with this software. Click on "Download".

Then you will receive a disclaimer pop up. Click on "Click to Accept & Download". Once this software is downloaded to your computer, then you want to browse to the software.

Double click this software installation executable. Follow the onscreen installation prompts. This individual was able to successfully install this Easy Photo Print software.

This software is compatible with both 32 bit x86 and 64 bit x64 bit computer hardware architecture and operating systems. Also, this Canon MG6150 software is compatible with Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows 7, Microsoft Windows 8, Microsoft Windows 8.1, and Microsoft Windows 10 operating systems. If you have Microsoft Windows XP installed, you will need to have at least service pack 2 installed.

The latest version 4.7.0 is fifty eight megabytes in size. This Easy Photo Print allows you to create labels for CD-ROM and DVD discs. This software is compatible with quite a few Canon printers which are listed conveniently for you below:

    Bubble Jet i250
    Bubble Jet i320
    Bubble Jet i350
    Bubble Jet i455
    Bubble Jet i475d
    Bubble Jet i560
    Bubble Jet i6500
    Bubble Jet i70
    Bubble Jet i80
    Bubble Jet i865
    Bubble Jet i905d
    Bubble Jet i9100
    Bubble Jet i965
    Bubble Jet i990
    Bubble Jet i9950
    image PRO-1000
    PIXMA E204
    PIXMA E304
    PIXMA E3140
    PIXMA E404
    PIXMA E414
    PIXMA E464
    PIXMA E474
    PIXMA E484
    PIXMA E514
    PIXMA G1400
    PIXMA G1410
    PIXMA G1411
    PIXMA G1500
    PIXMA G1510
    PIXMA G2400
    PIXMA G2410
    PIXMA G2411
    PIXMA G2415
    PIXMA G2500
    PIXMA G2510
    PIXMA G3400
    PIXMA G3410
    PIXMA G3411
    PIXMA G3500
    PIXMA G3510
    PIXMA G3515
    PIXMA G4400
    PIXMA G4410
    PIXMA G4411
    PIXMA G4500
    PIXMA G4510
    PIXMA iP100
    PIXMA iP1000
    PIXMA iP110
    PIXMA iP1300
    PIXMA iP1500
    PIXMA iP1600
    PIXMA iP1700
    PIXMA iP1800
    PIXMA iP1900
    PIXMA iP2000
    PIXMA iP2200
    PIXMA iP2500
    PIXMA iP2600
    PIXMA iP2700
    PIXMA iP2702
    PIXMA iP2840
    PIXMA iP2845
    PIXMA iP2850
    PIXMA iP2855
    PIXMA iP3000
    PIXMA iP3300
    PIXMA iP3500
    PIXMA iP3600
    PIXMA iP4000
    PIXMA iP4000r
    PIXMA iP4200
    PIXMA iP4300
    PIXMA iP4500
    PIXMA iP4600
    PIXMA iP4700
    PIXMA iP4840
    PIXMA iP4850
    PIXMA iP4940
    PIXMA iP4950
    PIXMA iP5000
    PIXMA iP5200
    PIXMA iP5200r
    PIXMA iP5300
    PIXMA iP6000d
    PIXMA iP6210d
    PIXMA iP6220d
    PIXMA iP6600d
    PIXMA iP6700d
    PIXMA iP7240
    PIXMA iP7250
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    PIXMA iP8750
    PIXMA iP90
    PIXMA iP90v
    PIXMA iX4000
    PIXMA iX5000
    PIXMA iX6540
    PIXMA iX6550
    PIXMA iX6840
    PIXMA iX6850
    PIXMA iX7000
    PIXMA MG2140
    PIXMA MG2150
    PIXMA MG2155
    PIXMA MG2240
    PIXMA MG2245
    PIXMA MG2250
    PIXMA MG2255
    PIXMA MG2440
    PIXMA MG2450
    PIXMA MG2540
    PIXMA MG2540s
    PIXMA MG2545s
    PIXMA MG2550
    PIXMA MG2550s
    PIXMA MG2555s
    PIXMA MG2940
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    PIXMA MG3051
    PIXMA MG3052
    PIXMA MG3053
    PIXMA MG3140
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    PIXMA MG3155
    PIXMA MG3240
    PIXMA MG3250
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    PIXMA MG3540
    PIXMA MG3550
    PIXMA MG3640
    PIXMA MG3650
    PIXMA MG4140
    PIXMA MG4150
    PIXMA MG4240
    PIXMA MG4250
    PIXMA MG5140
    PIXMA MG5150
    PIXMA MG5240
    PIXMA MG5250
    PIXMA MG5340
    PIXMA MG5350
    PIXMA MG5440
    PIXMA MG5450
    PIXMA MG5540
    PIXMA MG5550
    PIXMA MG5640
    PIXMA MG5650
    PIXMA MG5740
    PIXMA MG5750
    PIXMA MG5751
    PIXMA MG5752
    PIXMA MG5753
    PIXMA MG6140
    PIXMA MG6150
    PIXMA MG6240
    PIXMA MG6250
    PIXMA MG6340
    PIXMA MG6350
    PIXMA MG6440
    PIXMA MG6450
    PIXMA MG6640
    PIXMA MG6650
    PIXMA MG6840
    PIXMA MG6850
    PIXMA MG6851
    PIXMA MG6852
    PIXMA MG6853
    PIXMA MG7140
    PIXMA MG7150
    PIXMA MG7540
    PIXMA MG7550
    PIXMA MG7740
    PIXMA MG7750
    PIXMA MG7751
    PIXMA MG7752
    PIXMA MG7753
    PIXMA MG8140
    PIXMA MG8150
    PIXMA MG8240
    PIXMA MG8250
    PIXMA mini220
    PIXMA mini260
    PIXMA MP110
    PIXMA MP130
    PIXMA MP140
    PIXMA MP150
    PIXMA MP160
    PIXMA MP170
    PIXMA MP180
    PIXMA MP190
    PIXMA MP210
    PIXMA MP220
    PIXMA MP230
    PIXMA MP240
    PIXMA MP250
    PIXMA MP252
    PIXMA MP260
    PIXMA MP270
    PIXMA MP272
    PIXMA MP280
    PIXMA MP282
    PIXMA MP450
    PIXMA MP460
    PIXMA MP470
    PIXMA MP480
    PIXMA MP490
    PIXMA MP492
    PIXMA MP495
    PIXMA MP499
    PIXMA MP500
    PIXMA MP510
    PIXMA MP520
    PIXMA MP530
    PIXMA MP540
    PIXMA MP550
    PIXMA MP560
    PIXMA MP600
    PIXMA MP600r
    PIXMA MP610
    PIXMA MP620
    PIXMA MP620b
    PIXMA MP630
    PIXMA MP640
    PIXMA MP750
    PIXMA MP760
    PIXMA MP780
    PIXMA MP800
    PIXMA MP800r
    PIXMA MP810
    PIXMA MP830
    PIXMA MP970
    PIXMA MP980
    PIXMA MP990
    PIXMA MX300
    PIXMA MX310
    PIXMA MX320
    PIXMA MX330
    PIXMA MX340
    PIXMA MX350
    PIXMA MX360
    PIXMA MX374
    PIXMA MX375
    PIXMA MX394
    PIXMA MX395
    PIXMA MX410
    PIXMA MX420
    PIXMA MX434
    PIXMA MX435
    PIXMA MX454
    PIXMA MX455
    PIXMA MX474
    PIXMA MX475
    PIXMA MX494
    PIXMA MX495
    PIXMA MX514
    PIXMA MX515
    PIXMA MX524
    PIXMA MX525
    PIXMA MX534
    PIXMA MX535
    PIXMA MX700
    PIXMA MX714
    PIXMA MX715
    PIXMA MX725
    PIXMA MX7600
    PIXMA MX850
    PIXMA MX860
    PIXMA MX870
    PIXMA MX884
    PIXMA MX885
    PIXMA MX894
    PIXMA MX895
    PIXMA MX924
    PIXMA MX925
    PIXMA PRO-1
    PIXMA PRO-10
    PIXMA PRO-100
    PIXMA PRO-100s
    PIXMA PRO-10s
    PIXMA Pro9000
    PIXMA Pro9000 Mark 2
    PIXMA Pro9500
    PIXMA Pro9500 Mark 2
    PIXMA TR7540
    PIXMA TR7550
    PIXMA TR8540
    PIXMA TR8550
    PIXMA TS204
    PIXMA TS205
    PIXMA TS304
    PIXMA TS305
    PIXMA TS3140
    PIXMA TS3150
    PIXMA TS3151
    PIXMA TS5040
    PIXMA TS5050
    PIXMA TS5051
    PIXMA TS5053
    PIXMA TS5055
    PIXMA TS5140
    PIXMA TS5150
    PIXMA TS5151
    PIXMA TS6040
    PIXMA TS6050
    PIXMA TS6051
    PIXMA TS6052
    PIXMA TS6140
    PIXMA TS6150
    PIXMA TS6151
    PIXMA TS8040
    PIXMA TS8050
    PIXMA TS8051
    PIXMA TS8052
    PIXMA TS8053
    PIXMA TS8140
    PIXMA TS8150
    PIXMA TS8151
    PIXMA TS8152
    PIXMA TS9040
    PIXMA TS9050
    PIXMA TS9055
    PIXMA TS9140
    PIXMA TS9150
    PIXMA TS9155
    SELPHY DS700
    SELPHY DS810
    SmartBase MP360
    SmartBase MP370
    SmartBase MP390
    SmartBase MP700
    SmartBase MP730

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Microsoft Word is Not Opening – Fix

Microsoft Word is Not Opening

Another computer problem on Microsoft Windows 10 of all operating systems. I received a request on a third party website where I earn supplemental income answering computer and technology related questions. Here is the original request:

"I have a 2016 version of Office Home and Student. I cannot open Word this morning. I have the documents."

This individual had installed some Microsoft Windows 10 updates recently. However, they claimed they were able to open Microsoft Word successfully. They were using a computer with Microsoft office home and student 2016 version.

Here is my response:

You can restart your computer if you have not done so. Please post any error messages you are receiving. Also, you can try to perform a repair on Microsoft Office.

Browse to "Add or remove programs". Select office home and student 2016 by clicking on it. Look for "Repair".

Choose "Repair" if it is available. Another thing you can try is to use a PC optimization tool. Run both cleaner and registry scans.

If Microsoft word still will not open, there are some system scans you can perform. I can provide more detailed instructions. This individual requested that I remotely connect and fix the problem for them.

I have learned from years of troubleshooting Microsoft Office issues to first check task manager. In Microsoft Windows 10, you can right click the task bar and select "Task Manager". Also, you can type in "Task Manager" into a Cortana search box.

Once in task manager I look for suspicious activity. Perhaps high memory, central processing unit, and or hard drive utilization. Also, I have learned to look for a process called "Microsoft Office click to run".

This process was designed with multiple benefits. One benefit being that it makes using multiple versions of Microsoft office on the same computer efficient. However, my experiences with Microsoft office click to run is that this process can cause problems.

One of those problems being that it will cause a Microsoft office application not to open. What I do to fix this problem is to end each Microsoft office click to run process. This computer had three of these processes running.

I right clicked each one in task manager, and then selected "End task". Each one of these processes spawned again. However, after ending these three process tasks, guess what?

Microsoft Office home and student 2016 Word opened successfully. This was a pretty simple fix. I described how to perform these tasks to this individual in case they kept having problems with Microsoft Word is Not Opening.

Since this was a quick easy fix, I shall you give some bonus tips in case you were still NOT able to fix this problem. Always reboot your computer. You might be surprised how many times this will fix an issue.

Another tactic you can try is to perform a repair on Microsoft Office home and student 2016. Follow the instructions to perform a repair earlier in this blog post. Do NOT overlook necessarily malware, spyware, and viruses.

Microsoft Windows 10 includes Windows Defender which is a free malware and virus scanner. Also, you can run two system scans. You want to perform a system file check.

sfc /scannow

Also, you can run a check disk scan.

chkdsk c: /f /r

Type Y for yes when prompted with a volume is in use message. Restart that computer and do NOT touch the keyboard. A check disk scan should begin within 10 seconds.

If the scan does NOT begin, then schedule it again using the instructions above. Finally, you may have to reinstall Microsoft Office student and home edition 2016 in the worst case scenario. These instructions were written for Microsoft Windows 10 with Microsoft office 2016 student and home edition.

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Legacy Family Tree – no Longer Supports Internet Explorer 11

Another problem in the world order of technology. However, this one deals with a retirement of sorts. The software developer of Legacy Family Tree no longer supports Microsoft Internet Explorer 11.

This is probably a wise decision. Microsoft Internet Explorer is a known security risk. Here is my clients initial request:

My message from you is that my browser needs to be up dated or replaced. If i do that, what will happen to all my saved data? I use Legacy for my Family Tree.

I have found that Family Search is the most reliable source for research.

This was an easy fix for this individual. They were using a Hewlett Packard 1380T computer with Microsoft Windows 7 operating system. This customer was using Microsoft Internet Explorer as their default web browser.

I remotely connected to this computer and changed the default web browser specified by Legacy Family Tree software. I changed it from "Default" to Google Chrome. This individual already had Google Chrome installed.

I explained to them that the developer's of this Legacy Family Tree software basically no longer supports Microsoft Internet Explorer 11. You could still look up family ancestry information with Microsoft Internet Explorer 11. However, many facets of their website no longer worked correctly.

Legacy Family Tree is just a client software application that allows you to search ancestry information. Some data requires the web based version. This is where Microsoft Internet Explorer 11 comes into play.

Legacy Family Tree is only compatible with Microsoft Edge web browser, Mozilla Firefox web browser, Google Chrome web browser, and Apple Safari web browser. Microsoft Edge web browser was NOT an option since you cannot install it on Microsoft Windows 7 operating systems. Since this was a Microsoft operating system environment, then obviously Apple Safari would NOT be an option as well.

Google Chrome was already installed on this computer, so I recommended this be the browser of choice. You have to tell Legacy Family Tree to use Google Chrome instead of the operating system default web browser, which was Microsoft Internet Explorer 11. Open Family Tree Legacy, if NOT already opened.

Select "Options" from the top menu bar. Now you select "Customize". Click on the "Launch" tab.

Look for "Which Web Browser would you like to use with Legacy?". Click on the "Change" button. Look for the "Default Browser" dialog box. You will need to find the folder where your web browser is located.

This will be the web browser that you are changing to. Select the web browser's executable file in the left window and then click on the "OK" button. The Browser field will now show the path and name of this web browser:

C:\ProgramFiles\Google\Chrome.exe

Finally, click on the "Save" button to exit this dialog box. When you create web pages you will see a message box that asks you "Would you like to view the Web pages in your browser"? Click the "Yes "button, which will open these web pages in the web browser you just selected.

I instructed this individual to close Legacy Family Tree and then open it again. Then had them perform some test ancestry searches. Google Chrome was now this programs default web browser.

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Sorry an Error Has Occurred and Word Could Not Start (6) Fix

Another computer software problem in the land of make believe called Microsoft. This time one of my clients was receiving the following error when attempting to open Microsoft Word 2016.

Sorry an Error Has Occurred and Word Could Not Start (6)

I have no fucking idea what the number 6 designates. Anyways, here is the original client request:

My Microsoft Word and Edge wont come up on my computer.

If you noticed this customer had a problem with Microsoft Edge crashing. That will be covered in a separate blog post. This Windows 10 Home edition computer had major problems.

Three different antivirus software as enabled. Windows Defender, McaFee antivirus, and Norton Internet Security. Here is a gold tip early in this blog post. Do NOT install more than one antivirus software on any computer.

When two or more antivirus software are functional on the same computer, they end up fighting each other over resources. This machine was very slow and mostly because three different antivirus was functional. I removed McAfee antivirus because it had expired.

Norton Internet Security still had around six months of an active license. Windows Defender was easy to disable and or configure to use McaFee for antivirus. Also, I decided to use my preferred PC optimization tool, on this computer.

This software freed up about 500 megabytes of disk space and cleaned hundreds of registry entries. I then ran a spyware scan with my preferred anti spyware software. This software found three major pieces of malware software.

Next, I decided to try to repair Microsoft Office Word 2016. I went into "Apps and Features" in Windows 10. I selected Office 365.

This revealed two choices, "Modify" or "Uninstall". You want to select "Modify" then click on "Quick Repair". This took quite awhile and to no avail.

Microsoft Word 2016 would still NOT open. There is another repair option under "Modify". This is called "Online Repair".

I did NOT perform an online repair of Microsoft Word 2016. Instead, I went ahead and checked to see if there were any updates available for Microsoft Office 2016. You want to open an office application that actually works.

Now you select "Account" or "Office Account". Look for "Product Information". Select "Update Options".

Now click on "Update Now". Any Microsoft Office updates will be downloaded and installed. Once this scenario finished, I attempted to open up Microsoft Word.

Finally, Microsoft Word successfully worked. I had the client test some previously created Microsoft Office 2016 Word documents. All is well in the land of make believe called Microsoft land, until the next crisis.

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iTunes Library – Extras.ITDB File is Locked on MAC Fix

Another computer problem in the world order. This time a customer was NOT able to use iTunes on a brand new Macintosh computer. Here is their request:

"I'm getting an error message on my new MAC computer when I try to open iTunes. It's brand new. Gave me the error the first time I tried opening it."

This individual had purchased a refurbished Apple Macintosh with Macintosh operating system 10.13.3, High Sierra, directly from Apple. This is the exact error message:

Error MSG: The iTunes Library Extras.itdb file is locked, on a locked disk, or you do not have write permission for this file.

It is always a good idea to give a computer technician the exact error message you are receiving. Anyways, here is my response to this predicament. You can try to either rename that .itdb file to something else like .itdb.bak.

Also, if you have not used iTunes before, you can try to delete that .itdb file. If successful at renaming or deleting, then try to see if iTunes will now open.

This customer renamed this .itdb file, but this did NOT fix this problem. This iTunes Library Extras.itdb file is located in the iTunes folder under the Music directory. Also, you can search for a file by using "Spotlight".

Spotlight is the search icon in the menu bar. Click on that icon and then type in "iTunes Library Extras.itdb" without quotes into a search box. You can also copy and paste this file:

iTunes Library Extras.itdb

If renaming that .itdb file does NOT fix this problem right away, you can try this next step. I would rename or delete that file and then reboot your Macintosh. Then open iTunes after a reboot.

This customer then received the same error message with a second .itdb file named iTunes Library Genuis.itdb file. What fixed this problem was to configure the correct permissions for both of these files. You can try this step.

Yes it could be file permissions issue. Change permissions for everyone to "read & write" for both those .itdb files. Select one of those files then choose "File".

Select "Get Info". If the information in "Sharing & Permissions" is not visible, then click the triangle. Click the lock icon if you need, to unlock it.

You will need to enter in your administrator name and password. Click everyone in the "Name" column, then choose "read & write", from the pop up menu. This customer was able to fix their own file permissions problem partly with my help.

Okay, I went to each file and there was already a permission showing for "everyone" with read and write permission. So I added a permission, selected my username, and changed the permission to read and write. It did not ask for my password.

But that seemed to do it. I can now open iTunes. Thank you.

Looking for music from iTunes? Check out the top music albums from the iTunes store. Download iTunes if you don't have it installed.


Scorpion - Drake


Rolling Papers 2 - Wiz Khalifa


The Greatest Showman (Original Motion Picture Soundtrack) - Various Artists


Mamma Mia! Here We Go Again (Original Motion Picture Soundtrack) - Cast Of “Mamma Mia! Here We Go Again”


Mamma Mia! (The Movie Soundtrack) - Various Artists


Pray For The Wicked - Panic! At the Disco


beerbongs & bentleys - Post Malone


reputation - Taylor Swift


SEVENTEEN 5th Mini Album 'You Make My Day' - EP - SEVENTEEN


Noble Ape - Jim Gaffigan


Everyday Life, Everyday People - Slightly Stoopid


Evolve - Imagine Dragons


Hamilton (Original Broadway Cast Recording) - Original Broadway Cast of Hamilton


Gold: Greatest Hits - ABBA


EVERYTHING IS LOVE - THE CARTERS


Forever On Your Side (Niles City Sound Sessions) - EP - NEEDTOBREATHE


Invasion of Privacy - Cardi B


High As Hope - Florence + The Machine


Laps Around the Sun - Chris Lane


Come Tomorrow - Dave Matthews Band


This One’s for You Too (Deluxe Edition) - Luke Combs


Kidz Bop 38 - KIDZ BOP Kids


NOW That's What I Call Music, Vol. 66 - Various Artists


Real Hasta la Muerte - Anuel AA


Traveller - Chris Stapleton

Anet Computers is a participant in the Apple iTunes Affiliate Program, an affiliate advertising program designed to provide a means, for sites to earn advertising fees, by advertising and linking to Apple.com.

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PokerStars App – Rational Updater Client Stopped Working Fix

Another problem in the Technology industry. This time it deals with breads y circuses. A customer from a third party website where I earn supplemental income answering computer and technology related questions, had a problem with PokerStars App. Here is is request including the error message they kept receiving.

When I log in to Poker Stars I get the message "rational updater client software has stopped working on my Dell laptop.

This individual had a Dell Vostro with Windows 7 operating system installed. Here is my response, which ended up fixing this problem. You could try to uninstall Pokerstars.

Please follow the instructions from this Pokerstars reinstall web page. You will need to back up two files, user.ini and notes.user.xml. You will need to reboot your computer after uninstalling.

Then you can download Pokerstars again and install. Once you regain connection to Pokerstars server successfully, then you move those two files back to their original locations. Click the "Start" button.

You can copy, then paste the path below into the "Search" box and press the "Enter" key.

%USERPROFILE%\AppData\Local\PokerStars

You want to locate "user.ini" or "user" and "notes.user.xml" files. Copy these two files to a temporary location ie.
the desktop. Then uninstall PokerStars.

Browse to "Control Panel" then select "Programs". In "Programs", uninstall all PokerStars items. Restart your computer.

Download and install a fresh copy of the PokerStars software. When you regain your connection to PokerStars, be sure to restore those two saved files. Click on the "Help" icon and select "Open My Settings Folder", then close PokerStars and copy those two files back into that folder.

If you are asked to overwrite any files, click on accept. This individual was able to fix their own problem with PokerStars. These instructions were written for both Microsoft Windows Vista and Microsoft Windows 7 operating systems.

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Windows DVD Player – Stuck Loading Potential Fix

Another computer problem on a third party website where I earn supplemental income answering computer and technology related questions. This time a Microsoft Windows customer was having problems with their Windows DVD player. This commercial DVD player software would just sit at "Loading" to no avail.

Here is their initial communications:

I bought a CD app so I can watch CD's. I can't get it to work and all the help is on line and I am really dumb on following direction on line. Next they keep asking for my account Pass Word and Email Address but nothing works so it go nowhere.

Don't know where to turn.

I went through the proverbial software troubleshooting steps. I checked to make sure that more than one Windows DVD player process was not running. I was able to repair this application from within "Apps and Features".

Also, I ran both "Cleaner and Registry" scans with my preferred PC optimization tool. I ran a system file check scan via the following command:

sfc /scannow

You need to type this command into a command prompt with administrator rights. All of the a fore mentioned steps did NOT fix this "Loading" problem. I went into "Settings" then "Update & Security".

I clicked on "Check for updates". There were a few updates missing. A quite large update downloaded and installed.

This update required a reboot. Once this Windows 10 computer rebooted, the Windows DVD player worked correctly. This is only a potential solution, as your computer may have different problem(s) causing this application to not work correctly. As of the time of this blog post creation, Microsoft charges $14.99 for this application.

Windows Media Player by default will NOT play DVD's without installing the proper DVD codecs. Most DVD codecs for Windows Media Player are commercial. However, if you were NOT able to fix your Windows DVD player from getting stuck at "Loading", I will provide you a bonus tip and link.

My preferred media player for Microsoft Windows is FREE and open source. It will play most DVD movies. I am NOT sure if Microsoft will issue a refund if end users cannot successfully load a DVD. Also, the ratings for this application on the Windows Store are NOT very high.

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