Transfer iTunes Library From PC to PC

I received an information technology help request pertaining to iTunes. Here is the original request posted verbatim:

I’m trying to transfer over my iTunes library to a new computer, and I get an error when opening iTunes that says: “The iTunes Library.itl file is locked, on a locked disk, or you do not have write permission for this file. I copied my old “iTunes” folder from the “music” section and replaced the same folder on the new computer. I watched several videos describing this method, and it seemed successful.

Help please!

This individual was using a Dell laptop computer with Microsoft Windows 10 operating system installed. Here is my original response posted verbatim:

You could try to change the file permissions for the “iTunes” folder. I you have not done so follow these instructions:

Right click the /MyMusic/iTunes folder and choose “Properties”. Look for “Attributes” under “General” tab. Remove the check next to “Read-only” and then click “OK”.

Now see if that error disappears. It should apply those attributes to all files and folders below /My Music. If you have a lot of music files, it may take a little while.

Maybe its a permissions issue with your user account. You can right click that same folder and this time click the “Security” tab. Make sure your Windows user account is listed under “Group or Usernames”.
Another thing you can try is to rename, move, or delete the sentinel file.

You could just move it out of that folder or rename it to sentinel.bak and then try to open Apple iTunes again. Are you able to rename or delete that file? Make certain you close Apple iTunes first.

You can go into Task Manager and make sure no other instances of Apple iTunes is running. Right click any Apple iTunes instances and select “End Task”. Another thing you can try is make sure that your user account has full control in the “Security” tab.

Click on your user account in the “Security” tab. Make sure that you have “Full Control”. Give yourself “Full Control” by clicking on “Edit”. Excellent are you able to access your music without that error?

You can move it instead to be cautious.

This individual was finally able to open Apple iTunes and access all there music, once they ended the task for a program called Wonder Share Tunes Go. I had never heard of this program. However, apparently it needed access to iTunes and was causing a conflict.

An even easier way to resolve opening program task conflicts is to restart your computer. Whenever you are not able to rename, delete, move, etc. a file always check to see if that program is still running. Depending on the type of files you are trying to manipulate, that particular software program will NOT allow you to have write access permissions, until you close that program.

This is why a restart of your computer might be an easier quicker option, since all program tasks will be ended during the restart, resulting in a clean slate so to speak.


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Office 365 Business Applications – Installation

I received a software installation request pertaining to Microsoft Office 365 Business applications. Here is the original initial request I had received:

“I need to upgrade to Office 365 Business to get new features such as the Accessibility Checker. I am currently using Microsoft Office 2011. Do I need to delete those applications before I download 365?”

Here is my original initial response:

No, you do not need to remove Office 2011 if you do not want to. When you install Office 365 make sure to choose a different installation folder, otherwise it will attempt to upgrade office 2011 or ask you to remove it. If you want to keep both versions you can.

For example if you have Microsoft Office currently installed in the following folder, then choose a different installation folder when you install Office 365 Business applications.

C:\Programs File\Microsoft\Office2011

Now you want to install the newer version of Microsoft Office in a different folder. For example:

C:\Program Files\Microsoft\Office365

This will preserve your older version of Microsoft Office. Also, this will allow you to use multiple versions of Microsoft Office. If you do not specify a different installation folder it may default to your existing one and install on top of the older Microsoft Office 2011.

Just make certain they are installed in different folders. If you no longer want to keep and use office 2011, I would remove it first and then install Microsoft Office 365. You can log into the office 365 portal and install it from the link below.

http://www.office.com

You can install multiple versions of Microsoft Office using these same tips. You can even install individual Microsoft Applications from different Microsoft Office distributions into different separate folders. If you decided you want to remove Microsoft Office 2011 and just install a new version of Microsoft Office 365, then I would recommend removing Microsoft Office 2011 first.

Then I would recommend that you use a PC optimization tool to clean up junk files, folders, and registry entries left behind by Microsoft Office 2011. Finally, you would then perform a fresh installation of Microsoft Office 365 business applications. I cannot over emphasize the use of a PC optimization tool, as especially on Microsoft operating systems, software applications do not cleanup after themselves.

Besides, now would be a good time to perform some computer business since you are already installing software. Installing Microsoft Office 365 is actually quite easy from the official Microsoft Office 365 portal. All you need to do is login with your Microsoft Office account.

For example you can login with Office.com, Hotmail.com, Skype.com, Gmail.com, MSN.com, etcetera. Then you can access your account information. From within this portal you can download and install Microsoft Office 365.

I would definitely backup this download in case you need to install Microsoft Office 365 business applications again. Also, you definitely want to save your Microsoft Office 365 license key. Depending on your Internet speed, it can take awhile to download and install Microsoft Office 365.

These instructions were written for a Microsoft operating system. However, you can use these same tips for installing multiple versions of Microsoft Office 365 business applications on Apple Macintosh operating systems.

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HP Photosmart Premium C410A – Not Printing Properly Fix

Another printer problem in the world order of computing. Here is the original initial request.

“It is not printing properly. HP PhotoSmart Premium C410A.”

Here is my original initial response.

What operating system are you using? For example Apple Macintosh, Microsoft Windows 7, 8, or 10. You can try to first remove the printer software and then reinstall the printer software.

You can download the printer software from the link below. This web page should detect your computer operating system. Make sure to download and install the full software.

This individual was having problems with an HP PhotoSmart Premium C410A printer connected to a computer with Microsoft Windows 7 operating system installed. When it comes to printer issues I only selectively deal with printer problems dealing with software and or computer operating system. This individual requested that I remotely connect to their computer and fix this issue.

I of course obliged. My first course of action was to completely remove the HP PhotoSmar Premium C410A printer software from this Microsoft Windows 7 computer. Next I used my preferred PC optimization tool to clean up this computer of junk files, temporary files, junk registry entries, etc.

I always run both clean and registry scans with this tool. I keep running these scans until little to no objects are found. Then I always download the most recent version of printer software available directly from the original equipment manufacturer.

I have had much better success with reinstalling printer software using these tactics. Also, I try to download the full suite of printer software. This always includes the printer driver plus any utilities.

Many times the full suite of printer software will include faxing and scanning tools. Printer software especially on Microsoft Windows operating systems will begin to have problems. Instead of trying to fix the problem, I just go ahead and remove and reinstall the printer software.

One problem I have noticed with printer software is that the major computer printer manufacturers do not provide the ability to perform a repair install on their printer software. Also, performing a reinstall without first removing the software does not fix problems. You are basically reinstalling the software on top of itself, which does not always fix problems.

That is why I include using my preferred PC Optimization tool after removing the printer software. Also, I have noticed that sometimes there are some weird quirks with printer software after removal. Using a PC optimization tool to clean up the registry and left over software remnants can clear up some of these quirks.

Software re-installation does not always occur as planned. In this case I was able to successfully remove the HP PhotoSmart Premium C410A printer software, use my preferred PC optimization tool, and finally install the printer software again.

I made certain that this individual could print successfully. Removing and then re-installing this printer software fixed the initial problem where this HP PhotoSmart Premium C410A printer was not printing properly.

This problem could have been caused by corrupted software, registry entries, etc.

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Office 365 Install Slow – Troubleshooting Steps

Office 365 Install Slow

Another Microsoft software problem, imagine that. Here is the original request I received for a problematic Office 365 install.

“I started reinstalling Office 365 over three hours ago. The message “We’re getting things ready” has been on the screen since then. Why is this taking so long?

I do have lots of disk space. I tried the offline approach, which did not work. Then I uninstalled Office 365 and started a reinstall.”

There can be many reasons why Microsoft Office 365 installation is slow as a turtle. Here is my original initial response:

What operating system are you using? For example Apple Macintosh or Microsoft Windows 7, 8, or 10. You could go into “Activity Monitor” on a MAC or “Task Manager” on Windows and look for any stuck processes.

Look for and end any Microsoft one click processes. You could also try to abort the installation by closing the install window. If you are able to get it to end the installation, I would restart your computer and try the install again.

Make certain that if you are using the online installer that you have a decent Internet connection. Make certain that you don’t have any stuck processes running in the background. You can go into Task Manager and “end process” on all Microsoft Office applications.

Then you can try to open those applications. Sometimes just restarting your computer will clear stuck processes. This individual requested that I remotely connect into their computer.

However, they were not able to install the remote connection software. I have a feeling they were able to end some stuck Microsoft processes. Another possibility is that they just restarted their computer.

This is what I normally advise at the beginning of a diagnosis for a slow software install. This individual was using a computer with Microsoft Windows 10 operating system installed. Check for any stuck or hanging processes.

If you cannot end the installation task, you could try to perform a restart. Close all other programs and then restart your computer. When it comes to office 365 installs, they are slow to begin with.

Compound that problem with slow Internet connection and you have the perfect mix for a perfect operating system storm. I have noticed over the years that the process called Microsoft One Click tends to cause problems. What I normally do is end the task on each and everyone of these Microsoft One Click processes.

You would be surprised how many of those actually spawn in the background. All it takes is one of these processes to freeze or hang and then that causes a domino effect. Another task you can try is to end the installation task itself.

I do not even think 3 hours is normal for an office 365 installation. If you are able to rectify this situation, perhaps now is the time to perform some general computer maintenance. You can run both system file check and check disk scans.

Also, you can optimize your PC by cleaning up junk temp, cache, and registry entries. Microsoft operating systems are notorious for problems and that includes Office 365 installations.

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Brother MFC-J480DW Will Not Print – Troubleshooting

Brother MFC-J480DW Will Not Print

I received another computer printer request. Here is the original initial request:

“My MFC-J480DW printer stopped scanning and printing. I need help. Thanks.

It says “This machine is not connected to your PC. Connect this machine and your PC via USB cable or network.””

Here is my initial original response:

What operating system are you using? For example Apple Macintosh, Windows 7, 8, or 10.
Are you getting that error when trying to use your printer from your computer or the printer itself.

I would test to see if you can scan and print directly from the printer. If it works then the problem is on your computer. You could try powering off your printer.

Shutdown your computer. Power on both your computer and printer and see if you are able to print and scan. Windows 7.

When I hit “Print” on the computer, nothing happens on the printer. I can copy from the printer. I get the error message I submitted when I try to scan from the printer.

Can you fix this remotely like it’s been done in the past? I’m not computer savvy. I was able to remotely connect to this individuals computer and fix this problem.

I tried to fix this problem first by not removing and reinstalling this printer software. Many times it can become a quagmire when trying to remove and reinstall printer software. Also, it can take a long ass fucking time to remove and reinstall the software.

Another reason why I try to fix the problem without software removal is that removing printer software many times requires a reboot. I tried to perform a repair install to no avail. I requested this individual power off and on the printer.

I could not ping this printer. The installed Brother printer software could not detect the printer. A quick tip is to try to figure out whether or not the problem is on your computer or the printer itself.

After trying to troubleshoot and fix the problem, I decided to just cut to the chase and reinstall the Brother MFC-J480DW printer software. This caused a necessary reboot. Fortunately, the remote access software I use will automatically reconnect to my clients.

However, this can be risky because many times people do NOT have a clue how to connect with me again. Anyways, I received one error message after the reboot when trying to reinstall the software. This required a second reboot of this computer.

Finally, after the second reboot I was able to successfully reinstall the Canon MFC-J480DW printer software. Before I reinstalled this software I used my preferred PC optimization tool on this computer. I almost always now use this tool when working on computer’s remotely when I end up removing and reinstalling software.

Many printer installations now a days are long and slow. However, since I use a PC optimization tool after removing the printer software and before reinstalling this software, I have a lot less issues. Printer software many times does not clean up after itself very well, and that includes junk files and junk registry entries.

I had one minor issue after this printer installed. The installation wizard detected the printer wireless. However, for whatever reason when this individual tried to scan a document directly from the scan button on the printer, the same error message was received at the beginning of this blog post.

This individual however was able to scan from the computer using the Brother utilities. I just had to tutor this individual on how to scan from the computer. This was an acceptable work around.

These instructions were written for a computer with Microsoft Windows 7 operating system installed and connected to a Brother MFC-J480DW printer. You could certainly used these instructions as a basis point for troubleshooting other printer connection problems.

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Cannot Open Microsoft Excel – Troubleshooting Steps

Cannot Open Microsoft Excel

Another Microsoft Office problem. This time an individual could NOT open Microsoft Excel nor Microsoft Word. Here is the initial original request:

“Cannot open Microsoft or excel. Also Microsoft word it’s…”

Here is my original initial response:

What operating system are you using? For example Apple Macintosh, Microsoft Windows 7, 8, or 10. If you have not done so already, restart your computer and see if that fixes your problem.

You can go into “Activity Monitor” on Macintosh and end any Microsoft Excel and or Word processes that are stuck.
On a Microsoft Windows computer you can go into “Task Manager” and end any stuck Microsoft Excel and or Word processes. Also, you can try to perform a repair on Microsoft Office.

I can send me more detailed instructions if you need them and you tell me what operating system you are using. I can schedule a check disk scan for you or I can give you instructions. Your computer has some major problems.

System file check will not run which is not normal. Hopefully, a check disk scan will fix your computer. The check disk scan will require a reboot.

It can take a few hours for the check disk to run. Just wanted to let you know in case you need access to your computer. You will not be able to use your computer while check disk runs.

Here are the instructions to schedule a check disk scan:

You want to open up a command prompt window with administrative rights. Click Windows 10 “Start” button then type in “cmd” without quotes into a search box. Right click on “cmd” and choose “Run as administrator”.

Click on “Yes”. In that command prompt you want to type in the following command:

chkdsk c: /f /r

A check disk scan will display a volume is in use message. Type Y for yes. This will schedule a chkdsk scan for the next time you reboot that computer.

Reboot that computer and allow chkdsk scan to run. Do not touch your keyboard. A check disk scan should begin within 10 seconds.

It may take a few hours to complete. If a check disk scan does not begin. Follow the previous instructions and schedule the scan again.

This individuals computer was completely fucked up. One clue that this Microsoft Windows based computer was in despair was that a system file check scan would NOT work. Since a system file check scan would not begin, it is possible that a check disk scan would have problems.

However, whenever I come across a Windows based computer with this many problems, I still go ahead and attempt to schedule a check disk scan. Initially, I had attempted to reinstall Microsoft Office. However, it kept failing.

That is when a system file check scan could come in handy. I have suspicions that this Windows based computer is way too corrupt to even be able to fix. However, you may be able to use these troubleshooting steps in order to fix Microsoft Office.

Initially I attempted to perform a repair install of Microsoft Office. You may want to make sure that you have your Microsoft Office installation CD-ROM, installation download, or access your Office 365 subscription. Many times you can login with your Microsoft account and reinstall Microsoft Office from the Office 365 portal.

I even used my preferred PC Optimization tool to no avail. Also, you could attempt to run malware, spyware, and virus scans. This computer was beyond repair.

I was going to perform a system restore, however, there was NOT a restore point back to before Microsoft Office quit working. Microsoft Excel, Word, etc. would not open. Also, I received errors when trying to reinstall Microsoft Office 2010.

This individual was using a computer with Microsoft Windows 10 operating system and Microsoft Office 2010 plus installed. At this point, in order to install Microsoft Office, you may need to either perform a “Reset this PC” or wipe and reload Microsoft Windows 10 operating system. This is why you should always backup your data.

That includes backing up all your software installation media and or downloads. As a computer repair technician often times, you can save time by just wiping and reloading. However, Windows 10 has a feature called “Reset this PC” which is quite easy to use for an average computer user.

There are two options with reset this PC. One will allow you to keep all your personal data, but loose all your programs. The other option will remove all your personal data and programs.

These two options will then reinstall Microsoft Windows 10 operating system. Your computer system might not be as corrupt as this computer was. In that case you could possibly fix Microsoft Office with these troubleshooting steps.

These instructions were written for a computer with Microsoft Windows 10 operating system installed and Microsoft Office 2010 plus installed. You can certainly use these instructions for other Microsoft operating systems and other Microsoft Office versions.

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Quicken 2002 Windows 7 – Installation

Quicken 2002 Windows 7

Another computer request in the information technology world order. This time an individual needed help trying to install an older version of Quicken 2002. They had this program installed on a computer with Microsoft Windows 7 installed.

Here is the initial original request:

I have an old Quicken that I love and have used for many years 2002 version. It just went blank on me and cant pull up any of my old accounts. Is it because it is to old?

This individual was very lazy minded to me. I asked them what version of operating system, they were using and responded with:

“It doesn’t matter.”.

Bull fucking shit, it does matter what operating system you are using when trying to troubleshoot software problems. This individual requested a live phone call. They were extremely rude by continually talking over me.

This is a common trait with Americans that I have noticed with pattern recognition. Here is my original initial response before our telephone call. What operating system are you using?

For example Apple Macintosh, Microsoft Windows 7, 8, or 10. You might be able to perform a repair on that Quicken software.

The exact version matters so that I can give you detailed instructions. You can go into “Control Panel” and then depending on what version of windows you are using, look for “Apps and Features” or “Programs and Features”. Select Quicken software by clicking on it.

Look for “Modify” or “Repair”. This individual was not able to repair Quicken 2002 with my assistance. I asked them if they still had the Quicken 2002 installation media.

Amazingly enough this individual still had a Quicken 2002 installation CD-ROM. I guided them through the installation process. I instructed them to first remove Quicken 2002 from within “Programs and Features” on a computer with Microsoft Window 7 operating system installed.

This required a reboot of their computer. You want to then place your installation media into your optical drive. Most installation media especially on CD-ROM will automatically start the installation process.

Follow the Quicken 2002 installation prompts. Another item of contention is make sure that you have your Quicken data backed up or in a location that is not in the installation path. For example:

C:\Program Files\Quicken 2002

If you store your Quicken database in the afore mentioned folder it will most likely get deleted if you reinstall Quicken 2002. This customer kept their Quicken data in a different location. They were able to import their data and access it after the reinstallation of Quicken 2002 Windows 7 style.

I did try to see if the customer could perform a Microsoft Windows 7 system restore. However, they were hesitant on using this tactic. Also, a repair on the Quicken 2002 did not bare any fruit so to speak.

If you would prefer to try a Microsoft Windows 7 system restore, then here are the steps to follow. Click the Microsoft Windows 7 “Start” menu button. Type in “System Restore” into a run or search box.

Choose “System Restore” or “Create a Restore Point”. Click on “Next” then choose a restore point”. You want to choose a restore point back to before you were having this problem with Quicken 2002.

Also, you can click on “Show more restore points” that may display older restore points. Select a restore point by clicking on it and then click “Next”. Finally, click on “Finish” to begin the system restore process.

Your Microsoft Windows 7 computer will restart and become restored to the date and time you selected. These instructions were written for Microsoft Windows 7 operating system. However, they can certainly be used as basis points for other Microsoft operating systems.

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Office 365 App Download – and Installation

Office 365 App Download

I received a request for assistance with Microsoft Office 365. Here is the initial original request:

“I purchased Office 365 and am trying to install it on a second computer. I need some help. I am currently logged in on the computer that I want 365 downloaded on.”

Here is my initial original response:

You will need to first login to the office 365 portal.

You can use an existing Microsoft account. For example Google Gmail, Hotmail, Skype, Outlook, MSN, etc. Once logged into your portal, you should be able to download and install Microsoft office. This individual was able to successfully install their Microsoft Office product.

Let me give you some additions tips for installing Microsoft Office with a 365 subscription. I would definitely make certain that you save your Microsoft Office 365 license key. Also, I would choose to “Save as…” when the installation begins.

If you click on “Run” most if not all Microsoft installation files will get removed. If you choose to save the full installation to your computer, then if necessary you can reinstall Microsoft Office. Also, if you know what you are doing you can save a copy of a Microsoft Office online installer.

The problem with the Microsoft Office online installer is that in the future, when Microsoft no longer supports that particular version of office, you may not be able to reinstall with just the online installer. The online installer downloads most of the installation files from Microsoft’s servers during the install. It must connect to their servers in order for you to install Microsoft Office.

The full Microsoft Office installer, is quite large, but worth the download time. This will allow you to reinstall Microsoft Office without connecting to Microsoft servers. If Microsoft quits supporting this version of Microsoft Office, you will theoretically be able to still install Microsoft Office.

You will then need to just enter in your Microsoft Office license key. As of the time of this blog post creation you can download earlier Microsoft Office versions such as 2010, 2013, and 2016 from official Microsoft web pages. However, you must enter in a valid license key.

That is why I advised you to save your license key at towards the beginning of this blog post. As a computer technician I constantly deal with clients that either do NOT have their license key and or do NOT have the software installation CD-ROM or download.

The Microsoft Office portal is quite easy to use. If you have just purchased an Office 365 subscription you just need to login with either your email address, phone number, or Microsoft Skype account. I just found out that you can use Google Gmail email address to sign in.

If you do NOT have a Microsoft account you can create one from the login page. Once you have successfully logged into your Microsoft Office account, then you should be able to activate your recently purchased Microsoft Office 365 subscription. Your computer will be added to your subscription.

You will then be able to download and install Microsoft Office from this portal. If you exceed your Microsoft Office computer quota, you can remove a computer(s) so that you can install the software. These instructions were written for both Microsoft Windows and Apple Macintosh operating systems.

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OfficeJet Pro 8720 Driver – Download & Installation

OfficeJet Pro 8720 Driver

Another printer request from a third party website where I earn supplemental income answering computer and technology related questions. This time an individual could NOT print because their OfficeJet Pro 8720 driver was missing. This individual was using a computer with Microsoft Windows 10 operating system.

I have noticed this is another problem with Microsoft Windows 10 operating system. Even my HP OfficeJet 7410 all in one keeps losing the driver after Microsoft Windows 10 updates. Anyways, here is the initial request:

“Hello, I am having trouble printing. Hewlett Packard OfficeJet pro 8720 all in one printer.”

Here is my initial response:

Are you receiving any printer errors on the printer itself or is this a problem with your computer operating system? This individual reported this problem with this printer. The driver is unavailable and defaults to a .PDF file when printing and there is something stuck in the printer que.

This individual wanted me to remotely connect and fix this HP OfficeJet Pro 8720 problem. You can download this OfficeJet Pro 8720 driver. That previous download link should automatically detect your computer operating system.

If it does NOT correctly detect your computer operating system, then click on the “Change” link. Choose your operating system and version from those drop down lists. Now click on “Change” again to make this permanent.

Click on the “Download” button and save this file to your computer. Browse on the hard drive where you saved this OJ8720_Full_WebPack_40.12.1161.exe file and double click to begin the installation. Follow the installation prompts and connect your Hewlett Packard OfficeJet Pro 8720 printer when prompted.

This software download is quite large at 166 megabytes. However, this includes HP Solution Center, scanning software, etc. This Windows 10 computer was quite finicky.

I was not able to just install this software on top of itself. I received the following lengthy Hewlett Packard error:

“Installation Error

An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the install.”

I removed this OfficeJet Pro 8720 driver and software from “Apps and Features”. Next I ran both cleaner and registry scans with my preferred PC optimization tool.

I always use a PC optimization tool after removing software on Microsoft Windows operating systems. You never know when junk files and excess registry entries will cause problems. Then I reinstalled this HP OfficeJet Pro 8720 software.

Here is a tip, you may not want to delete a printer from “Printers and Scanners” in Windows 10 that is already listed. This is just in case you need the settings from the printer. I left the original HP OfficeJet 8720 listed even though you could NOT print to it.

The software installation succeeded. However, it did NOT add in a new printer entry in “Printers and Scanners”. I had to manually add in a new printer.

I was able to successfully submit a printer test page that worked. No more defaulting to Adobe .PDF and no more stuck printer que. Finally, I removed the old HP OfficeJet 8720 printer entry.

This printer was actually configured as wireless on this small office home network. During the OfficeJet Pro 8720 driver installation I supplied the Internet protocol address of this printer. One final problem, which was impossible for me to verify.

This individual claimed that they could not receive faxes with this all in one printer device. I made certain during the installation of the HP OfficeJet 8720 software that I had the individual fill out all the information pertinent to their fax configuration. I could NOT send this client a test fax, since I do NOT have a land line phone.

These instructions were written for a computer with Microsoft Windows 10 operating system. You could certainly use these instructions as a basis point for other Microsoft operating systems and even perhaps other Hewlett Packard printers.

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OneNote Not Working – Fix

OneNote Not Working

Another computer problem on a Microsoft windows operating system with a Microsoft product. This time an individual could not open up Microsoft OneNote. Microsoft OneNote is actually included for free as part of an Office 365 subscription.

Here is this initial request from a third party website where I earn supplemental income answering computer and technology related questions.

“My one note will not open. As I try to open it sometime I get a message that try a reset. I tried the reset but nothing happened.”

Here is my initial response:

You can restart your computer if you have not done so. Please post any exact error messages you are receiving. Also, you can try to perform a repair on Microsoft Office.

Browse to “Add or remove programs”. Select your version of Microsoft Office by clicking on it. Look for “Repair”.

Choose “Repair” if it is available. Another thing you can try is to use a PC optimization tool. Run both cleaner and registry scans.

If Microsoft OneNote still will not open, there are some system scans you can perform. I can provide more detailed instructions. This individual requested that I remotely connect into their computer and fix this issue.

The first time I tried to open up Microsoft OneNote, I received an expired license error. I attempted to verify if indeed the Microsoft office 365 subscription was active. However, Microsoft Corporation loves to make simple tasks overly complicated.

You have to login to your Office 365 subscription to verify whether or not it is indeed active. However, I was able to verify this subscription via the command line. You want to open up a command prompt with administrator rights.

Then you want to browse to the Microsoft Office location. For example browse to this location:

C:\Program Files\Microsoft Office\

This individual either had multiple versions of Microsoft Office installed or they had been upgrading from previous versions. You want to make sure you browse to the correct folder where the version of Microsoft office you are trying to verify the subscription for. I had to browse to a folder titled office16.

C:\Program Files\Microsoft Office\office16

Now once I was in the correct folder location I typed the following command:

cscript ospp.vbs /dstatus

This script verified that indeed Microsoft Office 2016 365 subscription was active. This told me that that license not activated error was a false positive. Now I will cut to the chase and tell you what fixed this OneNote not working problem.

Performing a repair on Microsoft Office 2016 is what fixed this problem. You want to browse to “Add or remove programs”. Scroll down until you see Microsoft Office 2016 or Office 365.

Select Microsoft Office by clicking on this entry. Now you should see a “Modify” button. Click on modify and you will be presented with two choices.

“Quick Repair” or “Online Repair” are those two choices. I recommend trying “Quick Repair” first. A quick repair of Microsoft Office 365 2016 is what fixed this Microsoft OneNote not working problem.

An “Online Repair” needs an active Internet connection and takes quite a bit longer to complete. However, if quick repair does NOT fix this issue, then by all means choose the online repair option. These instructions were written for a computer with Microsoft Windows 10 operating system installed.

You can certainly use this information as a basis to troubleshoot this problem on other Microsoft operating systems.

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