Free Spyware Removal – by Using Windows System Restore

Another information technology problem in the world order. This time a customer was infected with spyware. Here is their request:

Porno spyware alert, server rudely align.stream is asking for user name and password. Reports URL blocked. Warnings, etc.

This individual was using a Samsung desktop computer. They then called a telephone number that was supplied on screen, but thankfully did NOT trust the individual they were speaking to. They received another on screen warning:

Message says my computer will be disabled if I close page to prevent further damage to our network. What should I do?

Here is my response:

Are you able to access the Internet on that computer? I would try to download some software like Superantispyware to remove any possible spwyare. Update the software first and then run a scan.

Also, you could try to perform a system restore and restore it back to before you were infected. I can research and make sure it is not worse like ransomware. Has it asked you to pay a ransom at all?

It could be a phishing scam, I wouldn't enter any information into any form. Also, it could a scam where you call that number and they ask you to pay them to troubleshoot your computer. This individual rebooted their computer and claimed they no longer received those pop up messages.

However, this does NOT mean that their computer was free from infection. A windows system restore to me is a FREE spyware removal tool. That is because it does NOT require an additional fee and will possibly restore your computer back to before the infection took place.

This is what was described after they restarted that computer:

Blank windows came up, then Yahoo window opened, todays news. We closed and everything seems normal, but very slow. Just opened email.

To save time I recommend running a system restore instead. Choose a restore point back to before you were infected. If system restore does NOT work and or their are no restore points available, then you need to run some antivirus, spyware, malware, etc. scans.

I would NOT just leave a computer that was infected like that alone without trying to at least scan for malware, spyware, viruses, etc.

Do You Still Need Help? I Have Partnered With JustAnswer.com.

Submit Your Question Below and Get an Answer to Your Computer Question.

JustAnswer

Java Update Windows 7 – Instructions For Norton Antivirus

I received a request for help with installing a Java update Windows 7. This is their initial communication:

My Java needs update. I am trying to get on line with Norton help line, they said I have to get Java working.

This is perplexing to me that an ant-ivirus developer would use an application like Java, that historically, has had security vulnerabilities. However, apparently Norton anti-virus or one of their security suites, requires Java. You will need to download free java software.

Click on "Free Java Download". You will need to click on "Agree and Start Free Download". You will be asked to either Open/Run and or Save File from a popup window.

Save Java to your hard drive. This was a 68.5 megabytes download at the time of this blog post creation. Once this download completes, then double click this file to begin the installation.

Click on "Yes" at the User Account Control dialogue. You then just click on "Install". Java will begin to install.

You may need to restart your web browswer in order for the Java plugin to load correctly. You can test and verify your Java software. This online tool will tell you what version of Java software is installed on your computer.

Also, it should load your Java web browser plugin so that you know the installation succeeded. I personally only have Java loaded on one computer. There is one application I use that requires Java.

If it were not for this lone application, I would NOT install Java software at all. I do NOT load Java on any of my other computers. Java to me is too much of a security risk, plus this software is bloated at least to me.

Are you interested in anti-virus software that does NOT require Java? Download your FREE 30 day trial.

Do You Still Need Help? I Have Partnered With JustAnswer.com.

Submit Your Question Below and Get an Answer to Your Computer Question.

JustAnswer

Antivirus and Security Software – Avast Version 18.1.3800

Antivirus and security software Avast version 18.1.3800 has been released. I could NOT find out specific information about this version of Avast directly from this company. I guess I could have investigated using a computer that I have Avast antivirus and security software installed on.

Avast is one of two anti-virus software programs, I use for my computer repair business. I am an Avast affiliate marketer. I use this software for my computer repair business and also upsell it to my customers.

You can always download the latest version of Avast antivirus and security software from a static link. Avast antivirus is compatible with Apple Macintosh, Microsoft Windows, and Linux operating systems.

Avast free anti-virus is compatible with Microsoft Windows XP service pack three, Vista, 7, 8, and 10 operating systems. Avast supports both 32 bit x86 and 64 bit x64 architecture. I was NOT able to find out what exact versions of Apple Macintosh operating system and Linux distributions are supported.

Debian Linux distributions like Ubuntu, Linux Mint, etc. are supported. Red Hat Enterprise and SUSE Linux are supported.

Do You Still Need Help? I Have Partnered With JustAnswer.com.

Submit Your Question Below and Get an Answer to Your Computer Question.

JustAnswer

Antivirus and Security Software – AVG Version 17.9.3040

Antivirus and security software AVG version 17.9.3040 has been released. I could not find mention of this newest version of AVG antivirus software anywhere in a blog post or technical article on AVG's official website. However, I found out that two issues were resolved in AVG beta version 17.9.3040.

* avg service crash during computer shutdown
* 17.9 new features added to localization

There was one bug fixed in this version of AVG antivirus and security software. Also, there was one change in AVG version 17.9.3040. I assume that these changes were rolled out into the official version of 17.9.3040 released to the public but I do NOT know that for a fact.

AVG is one of my recommended anti-virus software programs. I am both an AVG reseller and affiliate. I use it in my computer repair business and also recommend it to my customers.

AVG has an auto updater and notifier. Also, virus definition updates are released quite regularly if not everyday. You can try AVG antivirus for free with a 30 day trial.

You can always download the latest version of AVG antivirus and security software from a static link. AVG antivirus is compatible with Apple Macintosh operating system mountain lion or newer, Microsoft Windows XP service pack 3, Vista, 7, 8, and 10, as well as Google Android version 2.2 or newer operating systems.

Do You Still Need Help? I Have Partnered With JustAnswer.com.

Submit Your Question Below and Get an Answer to Your Computer Question.

JustAnswer

macOS Ransomware – May Permanently Encrypt Files

Security researcher ESET has found a new mac operating system ransomware. This ransomware is downloadable via bit torrent websites. This software is called "Patcher" and is used to pirate popular software.

These torrents found in wild included a zip file. However, this zip file is not really pirated software. This software is actually ransomware.

Once a "Start" button is clicked your files are then encrypted. A random twenty five character encryption key is generated. Your original files are deleted and replaced with these encrypted ones.

All files under a "Users" and "Volumes" directory are encrypted. A email address and bitcoin address are included in a README file. This file warns a user that all data is encrypted and can be unlocked with a payment.

However, ESET points out that there is no way for these files to get their encryption reversed. ESET recommends that you not pay a ransom fee, if you are a victim of this ransomware.

Do You Still Need Help? I Have Partnered With JustAnswer.com.

Submit Your Question Below and Get an Answer to Your Computer Question.

JustAnswer

Malwarebytes Version – 3 Free Version Never Expires Instructions

MalwareBytes 3.0 was released in December of two thousand sixteen. As a computer repair technician, I thought I would download and install this newer version. I have been using version 2.x.x for years.

This free software is compatible with Windows XP, Vista, 7, 8 and 10. I am going to show you how to deactivate a free fourteen day trial, and activate a free version that never expires. If you already have an older version of MalwareBytes, you might want to remove that version first, which may require a reboot.

Once your computer is rebooted, you can run a program similar to Ccleaner to make sure files and registry entries from older version of MalwareBytes are removed. This is an optional step. First, you want to download MalwareBytes 3.0.

Once download to your computer, you double click this executable. At open file security popup, click on "Run". Click "Continue" in "User Account Control" window.

Click "OK" at select setup language to accept default English language. Click "Next" at "Welcome to Malwarbytes setup wizard". Select "I accept the agreement" and choose "Next".

Click "Next" at an information screen. Click "Next" at select destination folder. Select "Next" at select start menu folder.

You can uncheck "Create a desktop shortcut" box, if you don't want a Malwarebytes desktop shortcut created and click on "Next". Click on "Install". A Malwarebytes install will now proceed.

Click on "Finish" to complete this installation. By default MalwareBytes 3.0 might install a free trial version that expires after fourteen days. In MalwareBytes Dashboard, click on "Settings".

Click on a "My Account" tab and towards bottom right hand side you will see "Deactivate Premium Trial". Once this is selected, your copy of MalwareBytes 3.0 will revert to a free version that does not expire. Another popup in your task bar might open up.

Click on "Stay downgraded I don't need real time protection and then click "OK".

Do You Still Need Help? I Have Partnered With JustAnswer.com.

Submit Your Question Below and Get an Answer to Your Computer Question.

JustAnswer

SuperAntiSpyware – Instructions so This Software Does Not Expire

SuperAntiSpyware is my second malware spyware removal tool of choice behind MalwareBytes. Sometimes this software will find items that MalwareBytes does not detect. Today, I am going to show you how to install SuperAntiSpyware so that this free software does not expire.

Towards end of installation of this software there is a prompt asking you to enable a trial version. You don't want to enable a free trial version because this enables a professional trial version that expires. Download a most recent version of SuperAntiSpyware free edition.

Save to your computer and double click this program to begin an installation. Select "Run" at a security warning prompt. Click "Next" on an installation wizard.

Click on "I agree" to agree to a license agreement. You can either select to install this software for "Anyone who uses this computer, all users" or "Only for me, current user". Click "Next" at installation folder unless you need to change this.

SuperAntiSpyware setup will now begin. You can click "Next" at prompt where it asks you to "Check for recent definition database updates" and "Submit a system diagnostic...". You do NOT need to enter an email address where it asks you to, so that important product updates can be emailed to you.

Click "Finished" to exit SuperAntiSpyware installation. A SuperAntiSpyware Professional Trial window will pop up. You want to select "Decline".

If you select start trial, then this will enable a thirty day trial of their professional version that expires. You would then need to remove this software and install again. Also, there is no guarantee that you could remove and reinstall this software so that you can use a free version that does not expire.

By clicking on "Decline" you are now enabling SuperAntiSpyware free edition that does not expire. Finally, you want to update this programs definition database before you run a spyware scan.

Do You Still Need Help? I Have Partnered With JustAnswer.com.

Submit Your Question Below and Get an Answer to Your Computer Question.

JustAnswer

Barnes and Noble’s – Nook 7 Shipping With ADUPS Spyware Program

Barnes and Noble have been selling Nook 7 tablet computers with a spyware program. This program is called ADUPS which is actually a third party company. This company gathers data off this tablet computer quietly.

ADUPS was pre-installed on these devices. These Barnes and Noble Nook 7's are not manufactured by Samsung, but actually a third party. Chief Barnes and Noble digital officer Fred Argir is aware of this software and claims that Nook 7's are safe to use.

He stipulated that his company will be creating a future software update to remove this ADUPS spyware program. Nook 7's run Google's Android operating system. Google claims that this ADUPS passes their security requirements.

A Linux Journal report addressed an issue where by ADUPS was monitoring how this device was being used without permission. ADUPS claims that they released a newer version of their software that does not report back to any servers. They claim that ADUPS installed on Nook 7's is an older version.

You can test to see if your Android has ADUPS spyware with a free program called Debloater. This program works on both Microsoft Windows and Apple Macintosh computers. You do NOT need to root your Android device.

Once installed configure your device for "USB Debugging" mode. Connect your Android device to your computer with a USB cable. Start Debloater listed as "Gatesjunior developer" and then select "Read device packages".

If ADUPS is installed then you will see two ADUPS programs listed.You can disable this spyware by selecting ADUPS entries on left with a check and then clicking apply. This should disable this program until Barnes and Noble releases an update to remove this software.

Do You Still Need Help? I Have Partnered With JustAnswer.com.

Submit Your Question Below and Get an Answer to Your Computer Question.

JustAnswer

Avast Free Antivirus – Registration For 1 Year Instead of 30

Avast antivirus is my secondary choice to AVG antivirus. These two antivirus software include free versions. I load Avast antivirus whenever I cannot install AVG antivirus on a computer.

One distinction between these two pieces of software is their free licensing. AVG is free for an eternity as of this blog post creation. Avast requires that you accept either a twenty or thirty day free trial.

However, if you register with Avast antivirus you can register in one year increments. Once you have Avast free antivirus successfully installed, right click on its system tray icon. Select "Registration Information" and a "Your Subscription" window will open.

You want to click on "Register now". Choose "Standard protection" on left hand side. This choice is for free version of Avast.

Avast requires registration to obtain a one year license of their free version. A "Register my FREE 1 Year license" window opens. You will need to enter in an email address and click on "Register".

You are now registered to use Avast antivirus free edition for one calendar year. Avast claims you can re-register in one year increments for as long as you like. Another point of contention is that if you register Avast for only twenty or thirty days then you will need to remove and reinstall that software to possibly use it again.

However, windows based programs don't clean themselves up very well and it is possible you could have old registry entries that would not allow you to use Avast antivirus. You might be able to cleanup your computer with an application similar to Ccleaner. It would make sense to just go ahead and register now so that you can save possibly avoid wasting time later.

Do You Still Need Help? I Have Partnered With JustAnswer.com.

Submit Your Question Below and Get an Answer to Your Computer Question.

JustAnswer

Hicurdismos – Fake Microsoft Blue Screen of Death Malware Scam

Microsoft Corporation announced on October twenty one two thousand sixteen that they found a fake blue screen malware in existence. This threat is referred to as SupportScam:MSIL/Hicurdismos.A. This malware poses as Microsoft Security Essentials.

Computers running Windows eight and Windows ten already have built in anti-malware Windows defender. You do NOT need to install Microsoft Security Essentials on afore mentioned operating systems. Microsoft Security Essentials will install on both Windows Vista and Windows seven.

This Hicurdismos malware installs a fake blue screen of death BSOD graphic onto your computer. Once installed this malware will:

* Hides your mouse cursor, to make you think your system is not responding
* Disables Task Manager, to prevent you from ending this process
* Displays this fake Blue Screen of Death image, which then occupies your entire screen, preventing you from using your computer

This false positive blue screen of death malware includes a 1-800-418-4201 telephone support number. Microsoft never includes a phone number to dial in their legitimate blue screen error messages. Also, this bogus blue screen uses color yellow in some text.

Microsoft blue screen error messages are white font on a light blue background. Microsoft Internet Exlorer and Edge web browsers will warn you that this malware might harm your computer. When inspecting this executable once downloaded, there are obvious discrepencies.

File description, company, file version, and size information are all different. Also, this malware posing as a fake Microsoft security essentials uses a different icon. If you have been affected with this malware you can use tools like Windows Defender, Microsoft Security Essentials, MalwareBytes, etc. to try to remove this.

Microsoft technial support will never ask for your credit card information up front. Also, their blue screen error messages never have contact information, ie. a telephone number. Another way to attempt to mitigate malware, spyware, viruses, etc. from installing on your computer is to use your Windows based computer with an account with Standard privileges only and NOT administrator privileges.

Do You Still Need Help? I Have Partnered With JustAnswer.com.

Submit Your Question Below and Get an Answer to Your Computer Question.

JustAnswer