Computer Wont Turn Off – Troubleshooting Steps

Another customer question from a third party website, I earn supplemental income. There computer will not shutdown properly. Here is the question:

T100 notebook PC when powering off, the device goes to “shutting down” mode and has stayed their for 48hrs. No keys or buttons are functional. Help!

This individual has a computer with Microsoft Windows 8.1 installed. They have no DVD and no flash drive backup. Nothing works or is recognized when in “shut down” mode!

Here is my answer to this question. Are you able to boot that computer into Windows successfully? Have you tried just rebooting the computer and see if it has the same problem?

If you are able to boot it successfully into normal Windows 8.1 mode then I suggest booting into safe mode. Microsoft disabled the F8 advanced boot options safe mode. However, you can boot into safe mode from within windows.

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I can walk you through the process of booting into the advanced boot options menu. There are some tools from this menu that can potentially fix this problem. You could try to disconnect any devices ie. USB flash drive, external hard drive, printer etc.

If you think that computer will never shutdown properly then you can perform a cold boot. Press and hold the power button for 30 seconds to a minute. See if it now powers off.

If it still does not power off then you can disconnect the power cable from the back of the computer. Again a cold boot is only recommended if that computer will never shutdown. Some computers when you press the power button for only a few seconds will put the computer into hybernation mode.

If you press the power button again for a second or two it will wake up from hybernation. Also, some computers have a reset button. The reset switch will forcibly reboot the computer instead of shutting off power.

Since you are using a laptop, you may need to pull the battery out of it.

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