Microsoft Corporation officially announced on January twenty one two thousand sixteen their recall program for Surface Pro AC Adapters. This is a voluntary program for all Surface Pro Active Current adapters sold before March fifteen two thousand fifteen in the Canada and the United States. AC Adapters sold in other markets have a cutoff date before July fifteen two thousand fifteen.
According to Microsoft if that power cord is wound too tightly, twisted or pinched over an extended period of time there is a potential risk for that Active Current power cord to overheat. However, this assestion has been disputed by many Microsoft customers on the Internet that claim they have had problems with their Surface Pro Active Current adapter failing and was not due to a tightly wound, twisted, and or pinched power cord.
Microsoft claims some customers have had this issue but no reports of serious injuries. Microsoft is making free replacement Active Current Adapters to eligible customers. You can obtain a free replacement Active Current power cord if you purchased a Surface Pro, Surface Pro 2 or Surface Pro 3 during those afore mentioned time frames.
You will not receive a free Active Current adapter but only that power cord that attaches to your current power adapter to a wall outlet. You can check out this Microsoft Surface Pro Active Current power cord replacement page to see if you qualify. Again, if you qualify you will only receive a power cord that connects from a wall outlet to your power supply.
You are not required to show proof of damage to receive a replacement power cord. You will need to sign in to a Microsoft account to begin a service order. Also, you will need to verify some additional information as well as select an eligible Surface Pro product.