HP Printer Keeps Going Offline – Possible Fix

Another printer problem in the world order. This time an individual was having problems with their printer continually in offline mode. The original initial request is quoted below.

My HP envy 7155 printer quit working. The computer says it is not online. I can’t turn it off or on and the screen shows the number 00829C98.

What is wrong with it?

This individual was using a computer with Microsoft Windows 10 installed. Power off printer. Disconnect power cable from wall outlet.

Disconnect USB printer cable from both printer and computer. Press and hold power button on printer for 30-60 seconds. Leave printer disconnected from power for 5-10 minutes.

Reconnect USB cable and power cable. Power on printer and see if it will now print.

The above instructions fixed this problem. However, printer offline errors are common and NOT always a hardware problem. If the above instructions did NOT resolve your issue, then you need to remove and reinstall the printer software.

If you are using a Macintosh computer, remove all instances of your printer software from “Applications”. Also, you can use finder to remove your printer software from “Applications”. Click on “Go” at the top menu bar.

You should see “Applications” in a list. Remove all instances of your printer from “Printers & Scanners”. In order to get to “Printers & Scanners” click on the “System Properties” gear icon down below in your dock. Highlight your printer and then click the minus sign (-) to remove that printer. Download and install the printer software from the link below.

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Please do NOT connect your printer to your Macintosh until instructed to do so. You can use “Finder” to find your downloads. Finder is located in your dock down below.

Look for your “Downloads” folder. Once you open up Finder you will see your Macintosh username on the left hand side. Click on your username to expand the contents.

You should see a “Downloads” folder. This official Apple support link has more details and pictures about finder that may help you use it. If you are using Microsoft Windows 7, then follow these instructions.

Remove the printer software from “Programs & Features”. Then remove the printer from “Devices & Printers”. Now type the following command into a run box:

printui /s /t2

Select your printer and click on “Remove…”. Select “Remove driver and driver package.” Click “OK” then click on “Yes”.

Click on “Delete”. Download and reinstall the printer software. If you are using Microsoft Windows 10, then follow these instructions.

Remove the printer software from “Apps & Features”. Then remove the printer from “Printers & scanners”. Now type the following command into a run box:

printui /s /t2

Select your printer and click on “Remove…”. Select “Remove driver and driver package.” Click “OK” then click on “Yes”.

Click on “Delete”.

Download and reinstall the printer software. These instructions were written for a Hewlett Packard 7155 printer with Microsoft Windows 10. The Macintosh instructions are for newer Macintosh operating systems in the High Sierra, Mojave, etc. realm.

The instructions for the hardware troubleshooting for printer offline error can certainly be used for other printer manufacturer’s. For example Brother, Lexmark, Dell, etc.

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