Another request from a third party website where I earn supplemental income. This individual wanted to try to get a Logitech HD laptop webcam C615 to work on a Macintosh computer. This is the initial request:
"I have a Macbook Pro laptop I'm trying to connect a Logitech webcam and headphones so i can teach online. Nothing is being recognized. I don't know what to do."
Technically, the Logitech HD Laptop Webcam C615 is NOT supported for newer Macintosh operating systems. The latest software download is dated 04/13/2011. Also, it only supports Macintosh operating systems 10.5-10.6 which would be Leopard and Snow Leopard respectfully.
This individual had Macintosh operating system 10.13.3 which is High Sierra. Even though this Macintosh operating system is NOT officially supported I was able to get this webcam to work. Actually, this individual had already performed most of the work, by the time I was able to remotely connect to their Macintosh computer.
Here is my response:
Make certain you close any programs that can access your webcam. Also, close any previous installation attempts.
It might be easier just to unplug your webcam. Restart your MAC and connect your webcam.
I was able to go into Macintosh system properties, by clicking the Apple Macintosh icon and then choosing "About this MAC". I scrolled down and looked under "USB devices" and Camera. A Logitech C615 was listed as being detected.
You can download Logitech HD Laptop Webcam C615 software. This software was successfully added to the Applications folder. However, every time I would open up this Logitech software it would tell me that "This webcam is currently in use by another program. Please reconnect".
This was a false positive error of sorts. I think this error is an indication that software like Facetime may have been open or opened. I advised this individual to restart their Macintosh and see if this error disappeared.
They did NOT want to since they wanted to make sure they were in contact with me. I think it is possible that other Macintosh software was open or did NOT close properly that had access to this Logitech C615 webcam. I was able to go into both Facetime and Photo Booth applications and choose the Logitech C615 webcam.
In both programs the webcam functioned correctly. Also, I was able to select the Logitech headphones successfully. All, you do is change the webcam video source and audio source.
Even though officially this webcam is NOT supported in High Sierra it still works. Perhaps that is why you will get that "...currently in use..." error. Who knows, I do NOT know as this individual never restarted this Macintosh, while I was helping them.
Here is a gold tip, research your hardware purchases before you buy them. I think this individual had already purchased this webcam and was just trying to extend the life out of it. However, if you are thinking of making a hardware purchase, ALWAYS find out what types of computer hardware and operating systems are supported.
You can save yourself a lot of time and potentially money, if not your fucking sanity.