VOIP FAQ


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Finances and General
Technical
Support

Finances and General

Do you support 911/e911?

Yes, we use e911, Enhanced 911 and are 100% compliant with FCC and CRTC and cover 100% of USA/Canada.

Is there a volume commitment?

No. There's no volume commitment and you can spend your credits at a pace you want. Your balance never expires.

What payment types are accepted?

We accept PayPal and Credit Cards.

What is a minimum deposit amount?

Minimum deposit is $25 USD

Do you have DIDs?

At this moment, we have DID numbers available for USA in 49 states and 4 provinces of Canada. We also have USA toll free numbers. We have international DIDs available in 30 countries.

What's a difference between your value and premium route for USA/Canada?

Value is a best price we could find for Canada. This permits us to offer Canada starting as low as .06 cent per minute, depending on location. Our value rate is of best quality we could find and targeted at endusers and resellers who are looking for best wholesale prices without any volume commitment.

Premium has a flat rate of 0.012 for both USA and Canada and is routed through established and renowned tier 1 carriers, always delivering same level of quality, at a price that is a little higher than our value option. This price is intended for end users with critical business calls or resellers who are willing to pay a little more for assured quality, but still less than other US 48 tier 1 providers.

Which one should I use?

Best thing to do is to try both, value and premium, and settle for one that best suites your needs.

Can I check call details online?

Yes, you can access your call details report online. It is updated every 60 seconds.

Do you offer downloadable call detail reports?

Yes, from a customer area, you can download CDR in CSV, Excel, XML and SQL format. We also have a printable version of a cdr.

How do I know if a rate has changed?

If we need to change rates on some destination(s), including raising or lowering a price, these changes are made on a 2nd day of each month at 7PM CST. When you download our rates, there is a column indicating old rate and a date of this change. You can also use our XML API to check rates.

What are your billing increments?

USA and Canada: 6 seconds initial, 6 seconds increment
Mexico: 60 seconds initial, 60 seconds increment
World: 6 seconds initial, 6 seconds increment

What does billing increment mean?

It's a way we calculate our rates in order to bill your calls. For example, if you call USA for 10 seconds, you will be charged for 12 seconds, 2 x 6 seconds since this is a 6 seconds increment call, of a minute, not that whole minute.

Where are you located?

Denver, Colorado. Credit card charges are made in US Dollars, USD currency via secure Paypal transactions.

Do you accept predictive dialer telemarketing call center traffic?

We do not accept dialer traffic at this time.

Do you accept inbound call center traffic?

Yes.

Technical


Do you pass callerid?

On our premium route, All US/Canada destinations will receive proper callerid. On a value route, we can not guarantee callerid will pass 100% of a time, but it should in most cases.

How should I dial calls?

For your convenience, we support 3 standards. 011 Prefix, 00 Prefix and direct country code. For example, to call to UK you can use 01144+number, 0044+number or 44+number. To call to USA you can use 1+Area Code+Number or 001+Area code+number.

Do you offer termination in every country?

Yes we do provide termination in every country. We are an A-Z VoIP termination provider. We always do our best to find and keep quality working routes. If you were to experience any problems with a particular destination, let us know and we'll try everything possible to fix that problem.

What are some supported codecs?

G.711 (μ-law / pcmu) , G.729 and GSM.

What codec should I use?

For best sound quality, if you have some bandwidth available, we recommend G.711u. However, you can still maintain an excellent voice quality and lower bandwidth usage with codecs like G.729.


What are your codec bandwidth specifications?

Codec
Bit Rate
Nominal Ethernet Bandwidth in Kilobits
G.711 
64 Kbps
87.2 Kbps
G.729a
8 Kbps
31.2 Kbps
GSM
13 kbps
29.2 kb/s

What are your supported protocols?

We support SIP and IAX2.

Can you give me some details about these different protocols?

"The Session Initiation Protocol (SIP) is an application layer control signaling protocol for creating, modifying, and terminating sessions with one or more participants. These sessions include Internet telephone calls, multimedia distribution, and multimedia conferences." (cit. RFC 3261). It was originally designed by Henning Schulzrinne (Columbia University) and Mark Handley (UCL) starting in 1996. A latest version of this specification is RFC 3261 from the IETF SIP Working Group. In November 2000, SIP was accepted as a 3GPP signaling protocol and permanent element of the IMS architecture. It is widely used as a signaling protocol for Voice over IP, along with H.323 and others.

Source and more information: Wikipedia

IAX is an Inter-Asterisk eXchange protocol used by Asterisk, a dual licensed open source and commercial PBX server from Digium and other softswitches and PBXs. It is used to enable VoIP connections between servers, and between servers and clients that also use the IAX protocol.

IAX now most commonly refers to IAX2, a second version of the IAX protocol. An original IAX protocol has been deprecated almost universally in favor of IAX2

Source and more information: Wikipedia

Source and more information: Wikipedia

What protocol should I use?

We recommend SIP. However we fully support IAX2.

What type of equipement is required?

Any type of software or device unlocked which supports SIP or IAX2. Including free softphones such as X-lite, free open
source PBX Asterisk, Voxalot, Trixbox distribution, VoIP ata's and VoIP phones, Hardware CISCO VoIP switches etc. Basically, any hardware or software that support
one of 2 protocols we offer.

Do you have an API for rates?

We do have an XML API. You can read more about it here.

Where are your servers located?

We have VoIP servers located in: Atlanta, Chicago, Dallas, Denver, Houston, Los Angeles, New York, Seattle, Tampa, Montreal, Toronto and London. As a customer of Anet Computers VOIP, you may use a server of your choice at any time.

What kind of equipment do you use?

Our VoIP servers consist mainly of OpenSER and Asterisk running on Redhat Enterprise 64 bits OS.

Support

In what language can you support me?

English by phone, email and live chat.

What are your support hours?

Our live support hours by phone are from 12pm to 8pm EST Eastern standard time. However, we do have staff attending your email requests beyond these support hours.

Do you have a phone number?

Yes we do. USA 720-488-1900. Worldwide, you can use our local Denver, Colorado, USA number: (1) 720-488-1900.

I have a problem configuring my device/server, can you help?

Yes, we always do our best to have you up and running. Customer support is an important part of our philosophy. We'll do our best to help you no matter what type of equipment you are using. In case of Asterisk, we have detailed configuration guides with screenshots in our
Wiki, along with samples for more types of PBX.

Do you have configuration examples?

Yes, we do have configuration samples for Asterisk, FreePBX/Trixbox, Voxalot, Generic LinkSys/Sipura ata/phone. We'll add more configuration examples in a future. Configuration to use our service is very straightforward with most softwares/devices. If your equipment is not included in some configuration examples and you have difficulties setting up Anet Computers VOIP, we'll be glad to assist you.



FAQ Revision 1.42

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