Brother HL-L2395DW Printer – MAC OS Compatibility

I received a bit of a different information technology request. Normally, I deal with fixing computer problems. This request was more or less research related.

Here is the original initial request:


I just purchased Brother HL L2395DW printer, but notice on box it is compatible with MACOS v10.10.5. My Mac is OSX 10.9.5 (Safari). I am afraid to open box until I know if it will be compatible…will appreciate your advice.

I haven’t unpacked it yet, just bought it and don’t want to try to install unless I know it will be compatible.

Actually, MAC OS X 10.9.5 is Mavericks. I digress back to this blog post. Here is my initial response to their request:

On the Brother HL L2395DW support page they list four MACOS X downloads:

* 10.10
* 10.11
* 10.12
* 10.13

No guarantees the printer will work with older Macintosh operating systems. Let me try to find some printers that are compatible out of the box for 10.9. Are you wanting a Brother brand printer?

I found this list of Canon compatible printers with OS X 10.9. I will look for a list for Brother if available. You are welcome.

I found this list of possible Brother printers that are compatible with OS 10.9. Scroll to the bottom to see list of printers. I found another list.

This one you can use to find any type of Brother printer compatible with OS 10.9. Click on “Click here to display all models covered by this answer”. What is your current printer?

One problem might be that brand new printers might not support OS 10.9. You might be able to find older printers that are still in their new box. Not sure if that would suffice.

I found your Epson WF-3640 on Amazon. There are some new ones available. Yes, Macintosh upgrades are not perfect.

If you do upgrade you will need your Apple ID and Macintosh administrator password. Also, I would definitely backup your data before you upgrade. You might want to do some routine maintenance before you upgrade.

Clean up your Mac and make sure you don’t have any problems with it now. Also, make sure to install any available updates before upgrading. This blog post was written for a Macintosh computer with Macintosh operating system X 10.9.5 Mavericks installed.

This is an example perhaps of what you may encounter when your technology devices fail. This individual was willing to return this brand new Brother HL-L2395DW printer for one that would be compatible with an aging operating system. Quite often you can find older technology including printers brand new in their box.

A quick Internet search for Epson WF-3640 resulted in an Amazon listing. There were multiple printers being sold as new. This is a learning lesson in knowing what technology you have acquired and attention to detail.

Had this customer opened the box, who knows what other pitfalls would have followed? A fifteen percent restocking perhaps at the very least? Try to always research your technology purchases in advance if possible.

Do NOT over look replacing failing peripherals with the same model. If you are happy with it like this customer, then there is no reason why you can’t continue using it. Hardware compatibility with a specific operating system is quite often over looked.

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Windows 10 Advanced Options – Can Fix Windows

Another Microsoft Windows 10 update finds a victim. This time I received another help request for a computer with Microsoft Windows 10 operating. Here is the initial original request:

“Hello, my laptop wouldn’t turn on!! Don’t know what to do as I think due to last time updated windows it is running through a problem. If you can suggest something please?

I am not too sure about it but I think I installed the windows 10 update. Led lights are on there are two options restart or advanced troubleshoot.”

Here is my initial original response:

Are you able to access the advanced troubleshooting menu? If so, you can perform a system file check and check disk scan. Select “Troubleshoot” then select “Command Prompt”.

In a command prompt window, type this command:

sfc /scannow

Once that system file check scan completes you can then run a check disk scan. Type this command:

chkdsk c: /f /r

Type Y for yes if a volume in use message is displayed. Once these two scans complete, then reboot your computer and see if it will boot properly. Also, make certain you do not have any external devices attached.

For example USB flash drive, external hard drive, external printer, etc. The last two stages can take quite some time. Hopefully, the check disk scan will fix your problem.

You could try performing a “Reset this PC” or System Restore. Actually system restore should not remove your programs. Restore windows back to before you were having these problems.

If system restore does not work you could try Reset this PC. There are two choices with reset this PC. The first one will save your personal files.

The second one will wipe your entire hard drive so just to warn you about reset this PC. In order to access Microsoft windows system restore and reset this PC, you need to enter the advanced troubleshooting menu. In certain cases Microsoft Windows 10 will present you with two options, repair or troubleshoot.

Once you select “Troubleshoot” and enter advanced troubleshooting, you will be able to use advanced troubleshooting tools. There may be a “Reset this PC” option when you first select “Troubleshoot”. This will allow you to reset your Microsoft Windows 10 computer back to when it was first installed.

There are two choices:

* Keep my files
* Remove everything

Keep my files will keep your personal files. However, this tool will remove all your installed applications and programs. Remove everything is quite self explanatory.

All of your data will be removed and your hard drive will get formatted. Microsoft Windows 10 will then be reinstalled. There is a possibility that reset this PC will not work.

If this is the case, then you want to try to perform a Microsoft Windows system restore. In the “Troubleshoot” screen you should see “Advanced Options”. In advanced options you should find “System Restore”.

You will want to choose a restore point back to before your Microsoft Windows 10 computer booted successfully. There is a possibility that a system restore will fail. If you have exhausted all other tools, you might be able to fix Microsoft Windows 10 with “Go back to the previous build”.

Go back to the previous build is similar to Microsoft Windows system restore. It will remove all software installed since that previous build. Also, some of your Microsoft Windows settings may get lost.

This tool will also keep your personal files. Hardware device drivers will get reverted back to the previous Microsoft Windows 10 operating system build. If you have attempted all of these troubleshooting tools and still cannot fix Microsoft Windows 10, then you might be fucked.

You could try creating a Microsoft Windows 10 USB recovery drive. You would boot off this recovery USB flash drive and perform all of the previous troubleshooting steps. You might save yourself time and sanity by just reinstalling Microsoft Windows 10 after backing up any important data first.

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Microsoft Third Party Vendors – Trust Worthy?

I received another computer support request. This one deals with a questionable Microsoft vendor or possible scam technical support company. Here is the original initial request:

“I have a message from a Microsoft vendor that said I don’t have network security and they want me to pay $399.99 to fix a virus they found in my computer. These people are telling me that I don’t have any security on my laptop at all and that I need to get it because my laptop is corrupt and I will lose all my data on my laptop.”

There are numerous Microsoft technical support scams floating across the Internet. These clowns will even call you and fear monger about your computer allegedly having been infected with viruses, insecure, etc. What might not be talked about as much is technical support companies claiming they are Microsoft third party vendors.

Any company can claim they are a certified Microsoft partner. However, is this all smoke and mirrors with some of them? The object of this blog post is to give you some tips that will help you learn how to provide your own support against malware, spyware, viruses, etc.

Here is my original initial response:

This is a scam. There are many Microsoft scams floating around. Nobody from Microsoft calls or contacts you about your computer.

I would not pay these people any money. This individual was using a computer with Microsoft Windows 10 operating system installed. Also, they requested I remotely connect to this computer.

I obliged and noticed quickly possible malware that later was a third party toolbar. I noticed a message on the Microsoft Windows 10 task bar with SUPPORTBUDS in all capital letters. There was a 1800 telephone number to the right.

I thought perhaps this was malware. However, I removed this third party toolbar add on. In my opinion this is kind of cheesy in your face advertising.

This client requested that I remove this toolbar after I asked them about it. This individual was not happy with the support or lack there of from this company. I performed a quick Internet search for supportbuds.

They seem as if they are a legitimate company. However, I am not sure about their tactics. Here is another comment from my client:

…how do I stop getting these alerts. After I got the alert I called these people and then a scan started running on my screen and it would delete…

$399.99 seems like an inflated price for technical support. When I scanned this computer for adware, malware, spyware, and viruses only two objects were found. Also, this computer was secure according to my standards.

Is any Microsoft Windows based computer truly secure? The built in Microsoft Windows defender firewall was enabled. I ran a malware and spyware with Windows Defender.

No objects were found. I ran a spyware scan with my preferred spyware removal tool. Two total malware spyware objects were found.

I decided to use my preferred PC optimization tool on this computer. This computer optimization tool will scan for junk files and junk registry entries. I took a gander at the programs listed in “Apps and features”.

I did NOT notice anything too unusual. Teamviewer was installed and configured as unattended. This to me is a security concern.

Teamviewer from my experiences is an excellent program. However, installing an unattended remote support software program is NOT to me very security conscious. This client requested that I disable the unattended access mode with TeamViewer since they claimed nobody remotely connects to this computer any longer.

Remote desktop support software can become a security risk. Especially, if you leave them in unattended mode. This allows anyone to possibly remotely connect and control your computer.

I did NOT run a system file check or check disk scan. Overall this computer seemed in decent health for a Microsoft Windows operating system. Whether or NOT Supportbuds is a legitimate Microsoft vendor I do NOT know.

Whether or NOT they are a legitimate and ethical company I do NOT yet know. I would have to perform further research. My opinion is that $399.99 is a steep price perhaps and I never personally like to use fear mongering tactics in order to gain new or keep existing customers.

I asked the following question to this client, “Is SUPPORTBUDS legit with the 800 number on your task bar?”. Here is there response:

“Not at all. The last time this happened the people said they were fixing my account and ever since then I’ve Had that on my screen and I can’t get it off.”

I was able to easily remove that from there task bar. I asked this client when these messages requesting support for $399 occurred. Here is this individuals response:

“My PC was on but I would be away from it for a while. When I clicked my mouse to get back into my tabs or whatever. Then I would get a message that covered my entire screen not to use because it was infected with you had to call them to get the message off your screen.”

Even though I am a computer repair technician my overall premise is to become aware of your computer health and security. I do NOT think any of the a fore mentioned tactics used against this individual was necessary. However, that is just my opinion on this matter.

Learning how to maintain your own computer can be quite rewarding. Also, you might save time and even money. There are so many tools and resources available on the Internet these days, there is no reason why you cannot learn how to properly maintain your own computer(s).

This blog post was written for a computer with Microsoft Windows 10 operating system installed. However, you can certainly use these tips as a basis point for other Microsoft operating systems.

Family Tree Maker 2017 Software – Missing From Computer

Another computer support request. This time an individual had lost their all too important Family Tree Maker 2017 software. Here is their original initial request:

“Hi, after rebooting my Windows 10, several apps while taking off my screen. One of which was my family tree maker 2017. How do I get that app back?”

Here is my original initial response:

You can type into Cortana search bar “Add or remove programs”. Select Add or remove programs. Scroll through the list of programs installed on your computer.

If Family Tree Maker 2017 is missing, you might be able to get it back by performing a system restore. Restore windows back to when Family Tree Maker 2017 was still installed on your computer. I can give you more detailed instructions for system restore.

This individual was NOT able to restore Microsoft Windows 10 back to before this Family Tree Maker 2017 software went missing. Also, they requested that I remotely connect to their computer and fix this problem. I obliged and was able to restore their software.

I immediately verified their “Apps and features” list. Also, I verified their system restore points. I adjusted the file allocation space quota for restore points, so that in the future more restore points would be created. I then went searching for family tree maker software on their computer.

There was a Family Tree Maker 2017 software entry under the Windows 10 start menu. However, there was only the uninstall link. I found the Family Tree Maker 2017 software download under what is apropos the “Downloads” folder for this individuals Microsoft Windows 10 profile.

I started the installer and sure enough I was able to restore Family Tree Maker 2017 software. However, restoring this individuals data was a different story. I do NOT use most software that my clients use on a daily basis.

I had to scramble to figure out how to restore this clients family tree. They allegedly had written a family genealogy book with this software. Anyways, the first time I tried to import their family tree, none of their data remained permanent.

This was a colossal fuck up. The next time Family Tree Maker 2017 software was opened the data went missing. A quick Internet search revealed that all I needed to do was restore the correct database.

You click on “File” from the top menu and then select “Restore…”. Now you browse to the family tree backup that you want restored. Family Tree Maker 2017 software backups have a .ftmb file name extension.

Once you have found your backup that you want to restore, you just click on “Open”. Depending on how large this backup is, it can take a few minutes for this backup file to get restore. You must also save this restored file onto your hard drive, which is quite strange to me.

Anyways, once your backup is successfully restored, there will be some optional choices presented to you. You can restore sync files and or replace historical events. This individual did NOT want to perform either choice.

They then opened Family Tree Maker 2017 software and sure enough all of their data was restored. These instructions were written for a computer with Microsoft Windows 10 operating system and Family Tree Maker 2017 software installed. You can use these instructions as basis points for other Microsoft operating systems and perhaps other versions of Family Tree Maker software.

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Windows 10 Start Menu Not Working – Corrupt Profile Fix

Another individual with Windows 10 start menu not working. I received another request from a third party website where I earn supplemental income answering computer and technology related questions. This is the initial original request:

“Hello, Windows 10 start menu is not working. I have tried different solutions and with no luck. I tried the power shell recommendations.

And from what I have read, this is becoming an issue with a lot of users.”

Here is my initial original response:

You might be able to perform a Windows system restore. Restore Windows back to before you were having this problem. Press Ctrl Alt Delete keys at the same time.

A blue windows should open up. Select “Task Manager”. Click on “File” from top menu.

Select “Run new task”. Place check next to “Create this task with administrative privileges”. Type in “cmd” without quotes”.

Click on “OK”. Type this command into a black command prompt window:

rstrui.exe

A system restore windows should open. Click on “Next”. Choose a restore point by clicking on one, then click “Next”.

Try to choose a restore point back to before you were having this problem. Click on “Finish” to confirm your restore point. Windows 10 system restore will need to restart your computer and can take awhile to run.

Eventually Windows 10 will boot normal. Hopefully, this will fix your problem.

This individual could not fix this issue with Microsoft Windows system restore because they only had restore points dating back to after this problem started occurring. This client requested that I remotely connect and attempt to fix this problem. I of course obliged.

I performed my usual troubleshooting. I ran a system file check with this command:

sfc /scannow

I checked out what Microsoft Windows 10 updates had been recently installed. I am pretty certain that a Microsoft Windows 10 update was the culprit. However, since there were not any restore points available back before this problem began, caused me further troubleshooting.

I made certain that I ran scans for malware, spyware, and viruses. It is better to NOT over look the potential of one of those a fore mentioned culprits causing this problem. This time I did NOT kick off a check disk scan because this individual had already ran this scan.

Also, they had performed an system file check scan but told me after I had started this scan. Also, I used my preferred PC Optimization tool. Instead of fucking around with Microsoft Windows 10 updates, I decided to enable the administrator account.

I let this individual know that this account had been enabled and did NOT have a password. I concluded that it may have been a corrupt Microsoft Windows 10 profile. I asked this client to restart their computer and login with the administrator account.

If the Windows 10 start menu not working problem disappeared then indeed it was a corrupt profile. Also, I informed this individual that if that was the case they needed to create another Microsoft Windows 10 profile and move all their user data to the new profile. I informed them that they would NOT need to worry about any of their programs being removed.

I did NOT hear back from this individual, so I assume this solved their problem. Microsoft Windows profiles becoming corrupt is nothing new. However, I never waste time trying to fix a corrupt Microsoft Windows profile.

There can be many reasons why they become corrupt. From my experiences they are extremely difficult if not impossible to repair. You can actually save time and possible headaches by just creating a new Microsoft Windows profile and moving your data from the old profile.

These instructions were written for a computer with Microsoft Windows 10 operating system installed. You can use these instructions as a basis for other Microsoft operating systems.

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OfficeJet Pro 8720 Driver – Download & Installation

Another printer request from a third party website where I earn supplemental income answering computer and technology related questions. This time an individual could NOT print because their OfficeJet Pro 8720 driver was missing. This individual was using a computer with Microsoft Windows 10 operating system.

I have noticed this is another problem with Microsoft Windows 10 operating system. Even my HP OfficeJet 7410 all in one keeps losing the driver after Microsoft Windows 10 updates. Anyways, here is the initial request:

“Hello, I am having trouble printing. Hewlett Packard OfficeJet pro 8720 all in one printer.”

Here is my initial response:

Are you receiving any printer errors on the printer itself or is this a problem with your computer operating system? This individual reported this problem with this printer. The driver is unavailable and defaults to a .PDF file when printing and there is something stuck in the printer que.

This individual wanted me to remotely connect and fix this HP OfficeJet Pro 8720 problem. You can download this OfficeJet Pro 8720 driver. That previous download link should automatically detect your computer operating system.

If it does NOT correctly detect your computer operating system, then click on the “Change” link. Choose your operating system and version from those drop down lists. Now click on “Change” again to make this permanent.

Click on the “Download” button and save this file to your computer. Browse on the hard drive where you saved this OJ8720_Full_WebPack_40.12.1161.exe file and double click to begin the installation. Follow the installation prompts and connect your Hewlett Packard OfficeJet Pro 8720 printer when prompted.

This software download is quite large at 166 megabytes. However, this includes HP Solution Center, scanning software, etc. This Windows 10 computer was quite finicky.

I was not able to just install this software on top of itself. I received the following lengthy Hewlett Packard error:

“Installation Error

An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the install.”

I removed this OfficeJet Pro 8720 driver and software from “Apps and Features”. Next I ran both cleaner and registry scans with my preferred PC optimization tool.

I always use a PC optimization tool after removing software on Microsoft Windows operating systems. You never know when junk files and excess registry entries will cause problems. Then I reinstalled this HP OfficeJet Pro 8720 software.

Here is a tip, you may not want to delete a printer from “Printers and Scanners” in Windows 10 that is already listed. This is just in case you need the settings from the printer. I left the original HP OfficeJet 8720 listed even though you could NOT print to it.

The software installation succeeded. However, it did NOT add in a new printer entry in “Printers and Scanners”. I had to manually add in a new printer.

I was able to successfully submit a printer test page that worked. No more defaulting to Adobe .PDF and no more stuck printer que. Finally, I removed the old HP OfficeJet 8720 printer entry.

This printer was actually configured as wireless on this small office home network. During the OfficeJet Pro 8720 driver installation I supplied the Internet protocol address of this printer. One final problem, which was impossible for me to verify.

This individual claimed that they could not receive faxes with this all in one printer device. I made certain during the installation of the HP OfficeJet 8720 software that I had the individual fill out all the information pertinent to their fax configuration. I could NOT send this client a test fax, since I do NOT have a land line phone.

These instructions were written for a computer with Microsoft Windows 10 operating system. You could certainly use these instructions as a basis point for other Microsoft operating systems and even perhaps other Hewlett Packard printers.

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OneNote Not Working – Fix

Another computer problem on a Microsoft windows operating system with a Microsoft product. This time an individual could not open up Microsoft OneNote. Microsoft OneNote is actually included for free as part of an Office 365 subscription.

Here is this initial request from a third party website where I earn supplemental income answering computer and technology related questions.

“My one note will not open. As I try to open it sometime I get a message that try a reset. I tried the reset but nothing happened.”

Here is my initial response:

You can restart your computer if you have not done so. Please post any exact error messages you are receiving. Also, you can try to perform a repair on Microsoft Office.

Browse to “Add or remove programs”. Select your version of Microsoft Office by clicking on it. Look for “Repair”.

Choose “Repair” if it is available. Another thing you can try is to use a PC optimization tool. Run both cleaner and registry scans.

If Microsoft OneNote still will not open, there are some system scans you can perform. I can provide more detailed instructions. This individual requested that I remotely connect into their computer and fix this issue.

The first time I tried to open up Microsoft OneNote, I received an expired license error. I attempted to verify if indeed the Microsoft office 365 subscription was active. However, Microsoft Corporation loves to make simple tasks overly complicated.

You have to login to your Office 365 subscription to verify whether or not it is indeed active. However, I was able to verify this subscription via the command line. You want to open up a command prompt with administrator rights.

Then you want to browse to the Microsoft Office location. For example browse to this location:

C:\Program Files\Microsoft Office\

This individual either had multiple versions of Microsoft Office installed or they had been upgrading from previous versions. You want to make sure you browse to the correct folder where the version of Microsoft office you are trying to verify the subscription for. I had to browse to a folder titled office16.

C:\Program Files\Microsoft Office\office16

Now once I was in the correct folder location I typed the following command:

cscript ospp.vbs /dstatus

This script verified that indeed Microsoft Office 2016 365 subscription was active. This told me that that license not activated error was a false positive. Now I will cut to the chase and tell you what fixed this OneNote not working problem.

Performing a repair on Microsoft Office 2016 is what fixed this problem. You want to browse to “Add or remove programs”. Scroll down until you see Microsoft Office 2016 or Office 365.

Select Microsoft Office by clicking on this entry. Now you should see a “Modify” button. Click on modify and you will be presented with two choices.

“Quick Repair” or “Online Repair” are those two choices. I recommend trying “Quick Repair” first. A quick repair of Microsoft Office 365 2016 is what fixed this Microsoft OneNote not working problem.

An “Online Repair” needs an active Internet connection and takes quite a bit longer to complete. However, if quick repair does NOT fix this issue, then by all means choose the online repair option. These instructions were written for a computer with Microsoft Windows 10 operating system installed.

You can certainly use this information as a basis to troubleshoot this problem on other Microsoft operating systems.

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Canon MG6150 Software – to Print CD Labels Download

Another computer request from a third party website where I earn supplemental income answering computer and technology related questions. Here is the original initial request:


“I have just replaced my computer. Although I have lost my installation disk, I have Managed, with online assistance, to install my Canon MG6150 Printer. It prints well on paper, but I also want to print on CD’s and DVDs.


However I don’t seem to have the software for doing this.”

Here is my original initial response:

You can download and install this Easy Photo Print software. You can print CD-ROM labels with this software. Click on “Download”.

Then you will receive a disclaimer pop up. Click on “Click to Accept & Download”. Once this software is downloaded to your computer, then you want to browse to the software.

Double click this software installation executable. Follow the onscreen installation prompts. This individual was able to successfully install this Easy Photo Print software.

This software is compatible with both 32 bit x86 and 64 bit x64 bit computer hardware architecture and operating systems. Also, this Canon MG6150 software is compatible with Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows 7, Microsoft Windows 8, Microsoft Windows 8.1, and Microsoft Windows 10 operating systems. If you have Microsoft Windows XP installed, you will need to have at least service pack 2 installed.

The latest version 4.7.0 is fifty eight megabytes in size. This Easy Photo Print allows you to create labels for CD-ROM and DVD discs. This software is compatible with quite a few Canon printers which are listed conveniently for you below:

    Bubble Jet i250
    Bubble Jet i320
    Bubble Jet i350
    Bubble Jet i455
    Bubble Jet i475d
    Bubble Jet i560
    Bubble Jet i6500
    Bubble Jet i70
    Bubble Jet i80
    Bubble Jet i865
    Bubble Jet i905d
    Bubble Jet i9100
    Bubble Jet i965
    Bubble Jet i990
    Bubble Jet i9950
    image PRO-1000
    PIXMA E204
    PIXMA E304
    PIXMA E3140
    PIXMA E404
    PIXMA E414
    PIXMA E464
    PIXMA E474
    PIXMA E484
    PIXMA E514
    PIXMA G1400
    PIXMA G1410
    PIXMA G1411
    PIXMA G1500
    PIXMA G1510
    PIXMA G2400
    PIXMA G2410
    PIXMA G2411
    PIXMA G2415
    PIXMA G2500
    PIXMA G2510
    PIXMA G3400
    PIXMA G3410
    PIXMA G3411
    PIXMA G3500
    PIXMA G3510
    PIXMA G3515
    PIXMA G4400
    PIXMA G4410
    PIXMA G4411
    PIXMA G4500
    PIXMA G4510
    PIXMA iP100
    PIXMA iP1000
    PIXMA iP110
    PIXMA iP1300
    PIXMA iP1500
    PIXMA iP1600
    PIXMA iP1700
    PIXMA iP1800
    PIXMA iP1900
    PIXMA iP2000
    PIXMA iP2200
    PIXMA iP2500
    PIXMA iP2600
    PIXMA iP2700
    PIXMA iP2702
    PIXMA iP2840
    PIXMA iP2845
    PIXMA iP2850
    PIXMA iP2855
    PIXMA iP3000
    PIXMA iP3300
    PIXMA iP3500
    PIXMA iP3600
    PIXMA iP4000
    PIXMA iP4000r
    PIXMA iP4200
    PIXMA iP4300
    PIXMA iP4500
    PIXMA iP4600
    PIXMA iP4700
    PIXMA iP4840
    PIXMA iP4850
    PIXMA iP4940
    PIXMA iP4950
    PIXMA iP5000
    PIXMA iP5200
    PIXMA iP5200r
    PIXMA iP5300
    PIXMA iP6000d
    PIXMA iP6210d
    PIXMA iP6220d
    PIXMA iP6600d
    PIXMA iP6700d
    PIXMA iP7240
    PIXMA iP7250
    PIXMA iP8500
    PIXMA iP8740
    PIXMA iP8750
    PIXMA iP90
    PIXMA iP90v
    PIXMA iX4000
    PIXMA iX5000
    PIXMA iX6540
    PIXMA iX6550
    PIXMA iX6840
    PIXMA iX6850
    PIXMA iX7000
    PIXMA MG2140
    PIXMA MG2150
    PIXMA MG2155
    PIXMA MG2240
    PIXMA MG2245
    PIXMA MG2250
    PIXMA MG2255
    PIXMA MG2440
    PIXMA MG2450
    PIXMA MG2540
    PIXMA MG2540s
    PIXMA MG2545s
    PIXMA MG2550
    PIXMA MG2550s
    PIXMA MG2555s
    PIXMA MG2940
    PIXMA MG2950
    PIXMA MG3040
    PIXMA MG3050
    PIXMA MG3051
    PIXMA MG3052
    PIXMA MG3053
    PIXMA MG3140
    PIXMA MG3150
    PIXMA MG3155
    PIXMA MG3240
    PIXMA MG3250
    PIXMA MG3255
    PIXMA MG3540
    PIXMA MG3550
    PIXMA MG3640
    PIXMA MG3650
    PIXMA MG4140
    PIXMA MG4150
    PIXMA MG4240
    PIXMA MG4250
    PIXMA MG5140
    PIXMA MG5150
    PIXMA MG5240
    PIXMA MG5250
    PIXMA MG5340
    PIXMA MG5350
    PIXMA MG5440
    PIXMA MG5450
    PIXMA MG5540
    PIXMA MG5550
    PIXMA MG5640
    PIXMA MG5650
    PIXMA MG5740
    PIXMA MG5750
    PIXMA MG5751
    PIXMA MG5752
    PIXMA MG5753
    PIXMA MG6140
    PIXMA MG6150
    PIXMA MG6240
    PIXMA MG6250
    PIXMA MG6340
    PIXMA MG6350
    PIXMA MG6440
    PIXMA MG6450
    PIXMA MG6640
    PIXMA MG6650
    PIXMA MG6840
    PIXMA MG6850
    PIXMA MG6851
    PIXMA MG6852
    PIXMA MG6853
    PIXMA MG7140
    PIXMA MG7150
    PIXMA MG7540
    PIXMA MG7550
    PIXMA MG7740
    PIXMA MG7750
    PIXMA MG7751
    PIXMA MG7752
    PIXMA MG7753
    PIXMA MG8140
    PIXMA MG8150
    PIXMA MG8240
    PIXMA MG8250
    PIXMA mini220
    PIXMA mini260
    PIXMA MP110
    PIXMA MP130
    PIXMA MP140
    PIXMA MP150
    PIXMA MP160
    PIXMA MP170
    PIXMA MP180
    PIXMA MP190
    PIXMA MP210
    PIXMA MP220
    PIXMA MP230
    PIXMA MP240
    PIXMA MP250
    PIXMA MP252
    PIXMA MP260
    PIXMA MP270
    PIXMA MP272
    PIXMA MP280
    PIXMA MP282
    PIXMA MP450
    PIXMA MP460
    PIXMA MP470
    PIXMA MP480
    PIXMA MP490
    PIXMA MP492
    PIXMA MP495
    PIXMA MP499
    PIXMA MP500
    PIXMA MP510
    PIXMA MP520
    PIXMA MP530
    PIXMA MP540
    PIXMA MP550
    PIXMA MP560
    PIXMA MP600
    PIXMA MP600r
    PIXMA MP610
    PIXMA MP620
    PIXMA MP620b
    PIXMA MP630
    PIXMA MP640
    PIXMA MP750
    PIXMA MP760
    PIXMA MP780
    PIXMA MP800
    PIXMA MP800r
    PIXMA MP810
    PIXMA MP830
    PIXMA MP970
    PIXMA MP980
    PIXMA MP990
    PIXMA MX300
    PIXMA MX310
    PIXMA MX320
    PIXMA MX330
    PIXMA MX340
    PIXMA MX350
    PIXMA MX360
    PIXMA MX374
    PIXMA MX375
    PIXMA MX394
    PIXMA MX395
    PIXMA MX410
    PIXMA MX420
    PIXMA MX434
    PIXMA MX435
    PIXMA MX454
    PIXMA MX455
    PIXMA MX474
    PIXMA MX475
    PIXMA MX494
    PIXMA MX495
    PIXMA MX514
    PIXMA MX515
    PIXMA MX524
    PIXMA MX525
    PIXMA MX534
    PIXMA MX535
    PIXMA MX700
    PIXMA MX714
    PIXMA MX715
    PIXMA MX725
    PIXMA MX7600
    PIXMA MX850
    PIXMA MX860
    PIXMA MX870
    PIXMA MX884
    PIXMA MX885
    PIXMA MX894
    PIXMA MX895
    PIXMA MX924
    PIXMA MX925
    PIXMA PRO-1
    PIXMA PRO-10
    PIXMA PRO-100
    PIXMA PRO-100s
    PIXMA PRO-10s
    PIXMA Pro9000
    PIXMA Pro9000 Mark 2
    PIXMA Pro9500
    PIXMA Pro9500 Mark 2
    PIXMA TR7540
    PIXMA TR7550
    PIXMA TR8540
    PIXMA TR8550
    PIXMA TS204
    PIXMA TS205
    PIXMA TS304
    PIXMA TS305
    PIXMA TS3140
    PIXMA TS3150
    PIXMA TS3151
    PIXMA TS5040
    PIXMA TS5050
    PIXMA TS5051
    PIXMA TS5053
    PIXMA TS5055
    PIXMA TS5140
    PIXMA TS5150
    PIXMA TS5151
    PIXMA TS6040
    PIXMA TS6050
    PIXMA TS6051
    PIXMA TS6052
    PIXMA TS6140
    PIXMA TS6150
    PIXMA TS6151
    PIXMA TS8040
    PIXMA TS8050
    PIXMA TS8051
    PIXMA TS8052
    PIXMA TS8053
    PIXMA TS8140
    PIXMA TS8150
    PIXMA TS8151
    PIXMA TS8152
    PIXMA TS9040
    PIXMA TS9050
    PIXMA TS9055
    PIXMA TS9140
    PIXMA TS9150
    PIXMA TS9155
    SELPHY DS700
    SELPHY DS810
    SmartBase MP360
    SmartBase MP370
    SmartBase MP390
    SmartBase MP700
    SmartBase MP730

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Microsoft Word is Not Opening – Fix

Another computer problem on Microsoft Windows 10 of all operating systems. I received a request on a third party website where I earn supplemental income answering computer and technology related questions. Here is the original request:

“I have a 2016 version of Office Home and Student. I cannot open Word this morning. I have the documents.”

This individual had installed some Microsoft Windows 10 updates recently. However, they claimed they were able to open Microsoft Word successfully. They were using a computer with Microsoft office home and student 2016 version.

Here is my response:

You can restart your computer if you have not done so. Please post any error messages you are receiving. Also, you can try to perform a repair on Microsoft Office.

Browse to “Add or remove programs”. Select office home and student 2016 by clicking on it. Look for “Repair”.

Choose “Repair” if it is available. Another thing you can try is to use a PC optimization tool. Run both cleaner and registry scans.

If Microsoft word still will not open, there are some system scans you can perform. I can provide more detailed instructions. This individual requested that I remotely connect and fix the problem for them.

I have learned from years of troubleshooting Microsoft Office issues to first check task manager. In Microsoft Windows 10, you can right click the task bar and select “Task Manager”. Also, you can type in “Task Manager” into a Cortana search box.

Once in task manager I look for suspicious activity. Perhaps high memory, central processing unit, and or hard drive utilization. Also, I have learned to look for a process called “Microsoft Office click to run“.

This process was designed with multiple benefits. One benefit being that it makes using multiple versions of Microsoft office on the same computer efficient. However, my experiences with Microsoft office click to run is that this process can cause problems.

One of those problems being that it will cause a Microsoft office application not to open. What I do to fix this problem is to end each Microsoft office click to run process. This computer had three of these processes running.

I right clicked each one in task manager, and then selected “End task”. Each one of these processes spawned again. However, after ending these three process tasks, guess what?

Microsoft Office home and student 2016 Word opened successfully. This was a pretty simple fix. I described how to perform these tasks to this individual in case they kept having problems with Microsoft Word is Not Opening.

Since this was a quick easy fix, I shall you give some bonus tips in case you were still NOT able to fix this problem. Always reboot your computer. You might be surprised how many times this will fix an issue.

Another tactic you can try is to perform a repair on Microsoft Office home and student 2016. Follow the instructions to perform a repair earlier in this blog post. Do NOT overlook necessarily malware, spyware, and viruses.

Microsoft Windows 10 includes Windows Defender which is a free malware and virus scanner. Also, you can run two system scans. You want to perform a system file check.

sfc /scannow

Also, you can run a check disk scan.

chkdsk c: /f /r

Type Y for yes when prompted with a volume is in use message. Restart that computer and do NOT touch the keyboard. A check disk scan should begin within 10 seconds.

If the scan does NOT begin, then schedule it again using the instructions above. Finally, you may have to reinstall Microsoft Office student and home edition 2016 in the worst case scenario. These instructions were written for Microsoft Windows 10 with Microsoft office 2016 student and home edition.

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HTC Desire 626S Metro PCS – Screen Replacement

I have owned an HTC Desire 626S Metro PCS for almost two years now. I have been extremely happy with this smart device. However, recently the screen quit working.

This might be due to the fact I am kind of rough so to speak on dumb devices, er I mean smart devices. I did NOT pay that much for this device to begin with. I was debating just buying another smart device.

However, I have been so satisfied with this Android, that I decided to salvage this device. I ordered a HTC Desire 626S Metro PCS replacement screen from eBay.com. I received this replacement screen in six days.

This screen frame is NOT the exact same one that I had before. I found out as I was trying to replace this screen that indeed it is NOT the exact same. This causes a bit of a problem when putting it back together.

However, this replacement screen does work successfully, so I will continue on with this tutorial. You will need some small tools. You will need a small hexadecimal and Phillips head screwdriver.

Also, you may want some small pliers or something you can loosen phone sized cables and pieces with. You may want a guitar pick for separating the pieces of plastic from each other. This smart device is comprised of three separate pieces of plastic.

The LCD screen with plastic frame, the rear cover, and the middle plastic piece that covers the battery and main circuit board. The rear cover can be removed with out loosening and screws. This is where you want a guitar pick or plastic pick to loosen the back cover.

You want to remove any SIM and or SD memory cards before replacing this screen. Once you remove the rear cover, you will then need to loosen eight total screws. Two of them are Phillips head screws. The remaining six are hexadecimal screws.

You will notice the battery is in the center. Now you will be able to remove the center plastic piece. You need to remove the battery.

The battery comes out real easy and is attached loosely to the main board. You will notice three ribbon cables. You want to loosen all three of them.

The replacement digitizer include two of the three ribbon cables. The one on the very left you need to save and attach to the new screen with digitizer. There are two circuit boards.

A skinny smaller one at the bottom. You will need to remove this circuit board after loosening the left hand side ribbon cable. Also, you need to loosen the antenna on the right hand side of this circuit board.

Two pieces of plastic on each side hold this small circuit board in place. You need to remove the main circuit board above. This board is where the battery connected to.

Two cameras, speaker, and headphones jack are connected to this main circuit board. Two pieces of plastic hold this circuit board in place. I was able to remove the circuit board with the four devices still attached.

You want to become aware that there are four devices attached so that you do NOT damage any of them. You want to loosen the two ribbon cables. Make certain that they are loosened before you pull out the main circuit board.

Now you will be transplanting the two circuit boards including attached devices onto the replacement LCD screen with digitizer and frame. I started by installing the small circuit board first. Then I attached the magnet to the board.

Next I connected the ribbon cable on left hand side. Finally, I attached black wireless cable on the right hand side. I installed the main circuit board at the top. I first attached the black ribbon cable on the right hand side.

The top right camera will snap into place. The headphones jack will also snap into place. The left hand side camera fits in nicely into place.

Finally, the speaker fits in nicely into place. There are two remaining ribbon cables you need to connect. The center one you connect to the main circuit board. The very left hand side circuit board you are transplanting from the previous LCD screen digitizer with frame.

Connect this ribbon cable to both top main circuit board and bottom smaller circuit board. Make certain all devices are in place and ribbon cables connected. The last device to attach is the battery. This easily connects to the main circuit board.

Place the center plastic cover over the LCD screen digitizer with frame. This is where I had to modify this replacement HTC Desire 626S Metro PCS screen. The plastic on the two sides and top did NOT fit tight.

Once I completed modifying the plastic it fit much tighter. I tightened the eight screws down. I snapped the rear cover back on.

I powered on the device and I saw the battery charging lightening bolt indicator. Over all I think it was a productive use of my time, replacing this screen. My overall advice is make certain you order the right replacement screen, which can save you time and headaches having to modify the plastic frame.

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