PokerStars App – Rational Updater Client Stopped Working Fix

Another problem in the Technology industry. This time it deals with breads y circuses. A customer from a third party website where I earn supplemental income answering computer and technology related questions, had a problem with PokerStars App. Here is is request including the error message they kept receiving.

When I log in to Poker Stars I get the message "rational updater client software has stopped working on my Dell laptop.

This individual had a Dell Vostro with Windows 7 operating system installed. Here is my response, which ended up fixing this problem. You could try to uninstall Pokerstars.

Please follow the instructions from this Pokerstars reinstall web page. You will need to back up two files, user.ini and notes.user.xml. You will need to reboot your computer after uninstalling.

Then you can download Pokerstars again and install. Once you regain connection to Pokerstars server successfully, then you move those two files back to their original locations. Click the "Start" button.

You can copy, then paste the path below into the "Search" box and press the "Enter" key.


You want to locate "user.ini" or "user" and "notes.user.xml" files. Copy these two files to a temporary location ie.
the desktop. Then uninstall PokerStars.

Browse to "Control Panel" then select "Programs". In "Programs", uninstall all PokerStars items. Restart your computer.

Download and install a fresh copy of the PokerStars software. When you regain your connection to PokerStars, be sure to restore those two saved files. Click on the "Help" icon and select "Open My Settings Folder", then close PokerStars and copy those two files back into that folder.

If you are asked to overwrite any files, click on accept. This individual was able to fix their own problem with PokerStars. These instructions were written for both Microsoft Windows Vista and Microsoft Windows 7 operating systems.

Brother MFC 9325CW – Scanner Software Installation

A recent company on a third party website where I earl supplemental income, answering computer and technology related questions had missing Brother MFC 9325CW scanner software. Here is their request:

All of a sudden I cannot find the Control Center file on my MFC-9325CW that will let me Mail, Save or PDF the scanned document. I cannot find graphic that lets me pick scan. I have gone through all application files, all files cannot find much of a Brother file.

Please give me directions on how to download correct files for my MFC-9325CW & place those files under applications. Computers are set up Wireless. Message is "Check Connection".

But I cannot find any Brother file with applications.

This individual was using an iMac. You can download this Brother MFC 9325CW software. Select "Mac" under "Select Your Operating System (OS)".

You will need to select the correct operating system you are using. You can click on the Apple icon on the top menu of your iMac computer. Choose "About this MAC" and look for the operating system number.

For example "Version 10.11.2". Select this same version on the Brother downloads page under "Select OS Version". Now you click on "Search".

You will then need to click on "Scanner Driver". Click on "Agree to the EULA and Download". Select "Save File" and save this file to your Macintosh computer.

Double click this file to begin the installation. Follow the on screen instructions. Eventually, this software will get installed and you will have your Brother MFC 9325CW scanner software installed again.

I could NOT remotely connect to this customers' computer so I supplied them with these instructions.

Format External Hard Drive Mac – Instructions

I had a recent customer that was running out of hard drive space on their Macintosh computer. They wanted to hook up an external hard drive, so that they could transfer files and free up disk space. Here is their initial request:

Running out of memory on my Macbook Pro because I am importing a large number of videos. How to use my external hard drive for storage. I have tried deleting current large storage items.

I have an external drive and want to use this to store movies and photos.

I think what they meant to say was that they were running out of disk space. As a computer technician you learn also to interpret statements that may not be one hundred percent accurate. Anyways, here is my response to their request.

You will need to format your external hard drive so that your MAC can access it first, if you have not done so already. I did NOT need to remotely connect into their Macintosh computer and format the drive myself. This customer was able to figure it out on their own.

Perhaps, they just did NOT realize that it needed to get formatted first. When formatting an external hard drive you are just basically preparing it for use on that specific operating system. A computer operating system will NOT be able to read and write from a hard drive, until it is formatted.

This customer had purchased a Lacie external hard drive. Here are some quick instructions for formatting an external hard drive in Macintosh operating system. First you want to hook up your external hard drive and make sure it is mounted.

You can hook up your external hard drive and then boot into Macintosh operating system. You want to use the "Finder". Select "Go" and then "Utilities". Choose "Disk Utility".

In Disk Utility, select the hard drive you want to format. Make certain that you select the correct external hard drive. You do NOT want to accidentally format your hard drive that has Macintosh operating system installed on.

Click on the "Erase" tab from the top menu. Under the "Volume Format" drop down menu, you want to choose "Mac OS Extended (Journaled)". Type in a name for your external hard drive.

Finally, click on the "Erase..." button down below. Congratulations, you have successfully formatted your external hard drive. Now you should be able to read and write data from/to this external hard drive.

Apple Mail – Not Working After Upgrading MAC OS Potential Fix

I recently upgraded a customers' operating system from Macintosh Yosemite which is 10.10 to El Capitan which is 10.11. Everything went smoothly, until the customer could NOT use their Apple mail. Here is their response after this upgrade:

"Aaron, I know you are sleep now, but when you are back at your computer please let me know how to get my e-mail to work. Since the El Capitan was installed, I can't get my e-mail to respond at all. When you click on mail it is completely blank.


Here is my response to this perplexing situation. Make sure that Apple mail is not opened, before changing these settings. In the dock, Apple mail should not be highlighted.

You could reboot your MAC to make sure that Apple mail is not opened. Try the following steps. Quit Apple mail.

Open "System Preferences" then choose "Internet Accounts". Click on the email account you are having trouble with and turn off "Mail". Turn "Mail" back on again. Now open Apple mail.

Initially, this did NOT fix this Apple mail problem. However, I think the customer must have performed the proceeding steps a second time. They were then able to successfully access their email.

"The things you told me must have worked. I'm getting both of the e-mails now. You always know just what to do. Thank you. What state are you in?"

Operating system upgrades are NOT always a picture perfect venture. That includes Macintosh operating system upgrades. Thankfully, only one issue was caused by this Yosemite to El Capitan upgrade.

However, not being able to access email might be a major crisis for some Macintosh users. Also, believe it or not this was the first solution I presented to this customer. It may appear as if I have all the answers for computer problems.

I researched this problem and tried to target it to problems after Macintosh operating system upgrades. I do NOT always fix problems with the first solution presented. However, when I do fix problems the first go around, it validates perhaps my use of logic.

Microsoft Security Updates – Windows 10 Feature Update 1803

Microsoft Corporation released a major feature update version 1803 in April of two thousand seventeen. This update includes major new features. This update is known as the Windows 10 April 2018 update.

* windows autopilot deployment
* windows 10 security mode
* windows 10 kiosk
* kiosk web browser
* subscription activation
* additional deployment image servicing and management commands
* customize windows setup deployment
* new setupdiag command line troubleshoot failed windows 10 updates
* more controls windows update for business
* operating system uninstall
* microsoft edge web browser android and ios versions available

This update took an hour and a half to complete on my quad core computer with eight gigabytes of random access memory. This update is also referred to as the Spring 2018 Windows 10 update. Five total reboots took place before I saw the proverbial Microsoft login prompt.

If you have been keeping up to date with Microsoft Windows 10 security updates then this will become the only update available for install. However, if you have gotten behind or skipped some updates, those updates will also be installed, before this major new features update.

You can obtain this update via Microsoft Windows update or windows 10 media creation tool web page. This Microsoft update applies to Windows 10 and Windows 10 version 1709 operating system. This update does NOT replace any previous update.

Your Windows 10 operating system build number will now be 17134.1 after installing this update.

Tech Support Scam – From Those That Claim They Are Microsoft

Tech support scam are nothing new in the information technology world. I received a request on a third party website where I earn supplemental income answering computer and technology related questions. Here is their request:

Someone from Microsoft called me about 10 mins ago and told me that my computer is being hacked. Can you help me. I don't know how long it's been going on but the man said it's been a couple of weeks.

This individual was using a computer with Microsoft Windows 10 installed. Here is my response:

Microsoft employees do not call out to users. However, there are a lot of scammers out their that claim that they are with Microsoft to try to scam you out of money. Yes, most likely a scammer.

How would anyone from Microsoft know if you were being hacked? You could run some malware, spyware, antivirus scans. Also, make sure that your software firewall is turned on.

I gave this individual some additional tips in case they were that paranoid, which I did NOT have to do. They requested I remotely connect to their computer, but declined. This would have required an additional charge, and would NOT have been necessary.

If anybody calls you claiming they are from Microsoft, then that means they are being deceitful. Microsoft does NOT pay people to call you about security. You need to learn how to use analytical, critical, logical, cynical thinking.

How in the fucking world would anyone from Microsoft know that you were being hacked? They would have to have access to your network connection and be running network scans themselves. Also, if anyone calls you making wild claims, why would you believe them?

These scammers can be quite deceitful besides just wanting your money. Some will remotely connect to your computer and install adware, malware, spyware, viruses, keystroke logger, tracker, etc. I used to hang up on these types of callers, until I instituted a better call screening system for my business.

When in doubt do NOT give access to your computer. When in doubt do NOT give out your credit card information.

Windows DVD Player – Stuck Loading Potential Fix

Another computer problem on a third party website where I earn supplemental income answering computer and technology related questions. This time a Microsoft Windows customer was having problems with their Windows DVD player. This commercial DVD player software would just sit at "Loading" to no avail.

Here is their initial communications:

I bought a CD app so I can watch CD's. I can't get it to work and all the help is on line and I am really dumb on following direction on line. Next they keep asking for my account Pass Word and Email Address but nothing works so it go nowhere.

Don't know where to turn.

I went through the proverbial software troubleshooting steps. I checked to make sure that more than one Windows DVD player process was not running. I was able to repair this application from within "Apps and Features".

Also, I ran both "Cleaner and Registry" scans with my preferred PC optimization tool. I ran a system file check scan via the following command:

sfc /scannow

You need to type this command into a command prompt with administrator rights. All of the a fore mentioned steps did NOT fix this "Loading" problem. I went into "Settings" then "Update & Security".

I clicked on "Check for updates". There were a few updates missing. A quite large update downloaded and installed.

This update required a reboot. Once this Windows 10 computer rebooted, the Windows DVD player worked correctly. This is only a potential solution, as your computer may have different problem(s) causing this application to not work correctly. As of the time of this blog post creation, Microsoft charges $14.99 for this application.

Windows Media Player by default will NOT play DVD's without installing the proper DVD codecs. Most DVD codecs for Windows Media Player are commercial. However, if you were NOT able to fix your Windows DVD player from getting stuck at "Loading", I will provide you a bonus tip and link.

My preferred media player for Microsoft Windows is FREE and open source. It will play most DVD movies. I am NOT sure if Microsoft will issue a refund if end users cannot successfully load a DVD. Also, the ratings for this application on the Windows Store are NOT very high.

Microsoft Security Updates – For Windows 10 Version KB4093105

Microsoft Corporation released cumulative update KB4093105 on April twenty third two thousand seventeen. This update resolves thirty six total issues. This update does NOT include any new features.

* skype and xbox stop working
* group policy minimum password 20 characters
* microsoft edge freezes for a few seconds
* large game applications updates fail

There are two known issues after installing this Microsoft security updates. There is a false positive with KB4054517 that fails to install with 0x80070643 error. This update reports that this update did NOT install successfully when actually it may have.

You can click on "Check for updates" or type in "About this PC" into a search box to verify that this update did install. Microsoft is fixing on a possible solution to this false positive. When you installed KB4093105 then you might see the following message:

“We couldn't download Windows Mixed Reality software”

Microsoft claims they are working on fixing this message. If you have been keeping up to date with Microsoft Windows 10 security updates then this will become the only update available for install. However, if you have gotten behind or skipped some updates, those updates will also be installed.

You can obtain this update via Microsoft Windows update or Microsoft Update Catalog website. This Microsoft update applies to Windows 10 and Windows 10 version 1709 operating system. This update does NOT replace any previous update.

Your Windows 10 operating system build number will now be 16299.402 after installing this update.

Windows 10 Update – Causes CenturyLink Email Not to Work Fix

A recent Windows 10 update caused Centurylink email customers quite a bit of grief. There email would NOT work after installing a Windows 10 update released in April 2018. One of these customers submitted their problem on a third party website where I earn supplemental income answering computer and technology related questions.

Here is the crux of their situation:

I've been trying to sign onto my email for six hours on my desktop without success. I've reset my password ***** through Centurylink support using Internet Explorer and now after those six unsuccessful hours Centurylink said Windows 10 had a recent update that has interfered with the access. Is it possible to remove the update?

This individual was still able to access their Centurylink email on a Windows phone. However, they could not on their Windows 10 desktop computer. Individuals from Centurylink indicated that this Windows 10 update was affecting multiple customers.

I was NOT able to track down the exact Microsoft Windows 10 update knowledge base that was causing this issue. I did NOT want to make the customer wait while I researched. I decided to cut to the chase and just perform a Microsoft windows system restore.

I found a restore point from April 10, 2018. I noticed quite a few updates had been installed on this date. Instead of trying to guess, I decided to just restore this computer back to April 10th.

This saves the customer time and also just cuts to the chase. If their would have only been one or two Windows 10 updates installed on this date, I would have tried to remove each Windows 10 update individually. What fixed this issue was a Windows 10 system restore.

However, removing the individual Windows 10 update that caused this problem, would have been sufficient. Click on the "Cortana" search icon. Type in "System Restore" in a search box.

Choose "Create a restore point". You should have been taken to a window with "System Protection" tab selected. In this tab click on "System Restore...".

Click "Next" on "Restore system files and settings". Choose a restore point by clicking on one, then click "Next". Try to choose a restore point back to before you were having this problem.

Click on "Finish" to confirm your restore point. Windows 10 system restore will need to restart your computer and can take awhile to run. Eventually Windows 10 will boot normal.

Hopefully, this will fix your problem.

HTTP Error – WordPress Media Upload Fix For Centos Web Panel

I recently migrated multiple websites from my old shared hosting provider to my current virtual private server provider. I obviously use WordPress for my blog here at I recently kept receiving this error when trying to upload images to the media library.

HTTP error.

First I changed the "Store uploads in this folder" path in "Settings" then "Media" in the WordPress dashboard. This did NOT fix this problem. I went out and performed some search engine research and found a solution.

This fix is ONLY written for those of you that are using Centos Web Panel. You need to login via Secure SHell into your web server. You must be logged in with your root account or sudo as root.

Then you want to type the following command:

chown -R nobody:nginx /var/lib/nginx

You are changing the ownership for all files and folders under /var/lib/nginx to nobody. In a Linux environment different user accounts can have different permissions. By default the nginx account was the owner for all files and folders under /var/lib/nginx.

Nginx is a hyper text protocol web server. When I changed the owner of these files and folders from nginx to nobody, this resulted in that HTTP error disappearing. I was then able to successfully upload images to my WordPress websites.

When making changes to owners and groups on Linux, I would be careful as to performing these changes. You may want to monitor your WordPress website(s) more costly for awhile after making this change. You want to become certain that this does NOT cause other problems.

However, I have not noticed any other problems since making this change to the owner of the files for /var/lib/nginx. Finally, this fix was written exclusively for those of you using Centos Web Panel. Centos is a FREE open source website control panel alternative to cPanel.