Avast Antivirus Stopped Working – Troubleshooting Tips

Another computer problem in the world order. This time an individual needed help with their anti-virus software on their computer. The original question is quoted verbatim below.

I am visiting Lexington KY from Australia. I have been having trouble opening my avast anti virus for several days since I stayed in Washington DC. The current license expires in May. In desperation I have just purchased a new subscription for 2 years, and I have downloaded it to my computer, but I can’t complete the installation. I have been through the process as far as the screen that shows the installation in progress, but after that I don’t get a screen saying installation complete. Can you help?

This individual claimed that while visiting Washington District of Corruption, they they downloaded a newer version of Avast anti-virus. However, they were not 100 percent positive.

They then ran a complete anti virus scan. You do NOT necessarily need to download and install the latest version of your anti virus software. However, it is indeed a productive decision.

Also, when dealing with computer software, it is a productive idea to allow as much attention to details as possible. Try becoming more aware of what software you have installed and whether or not you upgraded it. This individual claimed that after performing that virus scan nothing worked with their Avast software.

This individual was using a computer with Microsoft Windows 10 operating system installed. Another quagmire this individual was facing, dealt with the fact they were using an old email address that they had not accessed in quite a few years for their Avast account. You can always learn from other peoples fuck ups.

Always try to use current accessible email addresses with your Internet accounts for access. Always update your email addresses that are attached to any important accounts. This individual wasted time and money, because they were using an old antiquated email address for their Avast paid account.

Finally, this individual admitted that they may have contracted a virus when they connected to an Internet cafe in the Washington District of Corruption. You should always proceed with caution when connecting to Internet cafes and any public network. I will provide more details on the difference between public and private network connections later on in this blog post.

I would remove all instances of Avast antivirus in “Apps & Features”. Then I would reinstall Avast. You will need to make sure you have a working license key.

Also, you could perform a system restore. Restore your computer back before this problem occurred. Antivirus software by no means is a perfect niche.

Avast anti virus certainly is NOT perfect. Avast and AVG anti virus software are actually controlled and owned by the very same corporation. There is no competition in America.

Anyways, whenever your anti virus software stops functioning, then you should try to either fix that software or just remove and reinstall. However, Microsoft Windows 10 registry can become problematic. The Microsoft Windows registry can become filled with junk entries.

My tip is to perform a registry scan with Ccleaner right after you remove your anti virus software. You can try to just remove and reinstall your anti virus software. However, it could be a Microsoft Windows registry problem that is causing your anti virus software, to no longer work properly.

If you do not want to fucking waste time trying to troubleshoot your failing anti virus software, you can always perform a system restore. Click the Windows 10 start menu icon in lower left corner. Select Search and type in System Restore.

Click on Create a restore point. A System properties window will open up. You should be in the System protection tab of that window.

Click on System Restore. Another System Restore window will open up. Click on Next. In the next window you will be able to select your restore point.

Also, you can place a check box in the Show more restore points. What you want to choose here is a date and time before you were having your current problem. Choose a restore point back to before you were having your current computer problem(s).

Now you click Next. In order to begin system restore, you select Finish. Your computer will have to reboot in order to restore it back to the restore point that you picked.

Whenever connecting to public networks like Internet cafes, you should proceed with caution. Microsoft Windows 10 will ask you if you want to connect to a public or private network, when you first connect to a different network interface. You need to understand the difference between a public network or private network.

A public computer network basically is one that is wide open and available to anyone. A private network is one that you would use at home or office. Private networks are supposed to become more secure.

Public networks can place your computer at risk. Anyone connected to that same network, could possibly see your computer name, shared data, etc. Somebody could circumvent your computer security just by seeing your computer name.

All they would have to do is ping your computer name and then obtain your Internet Protocol address. With this information they could break into your computer. Also, you must become aware of any data shared on your computer.

On a public network any of these data shares can and will be accessible to everyone on that network. When in doubt you probably want to always connect “Private” when using public Internet. It does not matter if it is at a library, Internet cafe, coffee shop, etc.

If you want your computer to remain more secure, then choose “Private”. If you decide to connect via “Public” network, especially on a Microsoft Windows computer, you had better have your computer locked down. Make certain at the very least the Microsoft Windows firewall is turned on.

Do NOT enable file and printer sharing. Also, make certain your computer requires a password to logon. I would not recommend that you ever choose “Public” network when using public Internet connections. However, it is your choice and you have been warned.

This individuals problem with their Avast anti virus, may have been the result of them connecting to an Internet cafe. These instructions and tips were written for a computer with Microsoft Windows 10 operating system, However, you could use these tips and instructions as a basis point for other Microsoft operating systems.

Bluetooth Not Working in Windows 10 – Fix

Another computer problem with Microsoft Windows 10. Can you imagine that? Anyways, this individual was missing a Microsoft Windows 10 hardware device driver.

Here is the original initial question quoted verbatim.

Bluetooth not working in windows 10. Missing from device manager.

The Altec Lansing Bluetooth speaker driver was missing from their installation of Microsoft Windows 10 operating system. This individual owned a Lenovo ThinkCentre computer with Microsoft Windows 10 operating system installed.

You can download and install Snappy driver installer. That software should detect any missing drivers. Snappy driver installer, is free software that will detect missing driver(s) as well as any driver updates. I would proceed with caution when working with Microsoft Windows drivers. One mistake can cause your Microsoft Windows computer to not boot properly.

Snappy driver install does NOT have the most user friendly interface in my opinion. Also, Snappy driver installer is a stand alone application. Meaning that there is no setup.exe or install.exe to run.

There is no software installer that you need to open. Snappy driver installer comes in a .zip file format. You will need to unzip this software.

Microsoft Windows operating systems have a built in file decompress tool. You just right click the Snappy driver installer download and select “Extract Here”. This will extract the folder contents to the same folder that the compressed file is located in.

Double click SDI_64_R1811 to open it. You will see a list of missing drivers or available driver updates. Select the ATK driver by placing a check into the empty box with your mouse and then click on the green “Install” button.

Depending on the size of the download, it will take some time to download and install. You may be required to restart your computer. Snappy driver installer has an expert mode, which I do NOT think is necessary for most end users that need to just install one driver.

I personally never fuck with Microsoft Windows hardware operating system drivers. All it takes is one faulty driver and your computer may not boot correctly. Also, Snappy driver installer has a “Create Restore Point” feature.

What this does is create a Microsoft Windows restore point at the exact time that you select that option. This allows you to use Microsoft Windows system restore, in case that driver has problems. This is a safety feature that could save your ass and keep you from having to get out of a major quagmire.

Snappy driver installer is only one of two driver installer tools that I have used over the past 10 years. The other one is called Driver Pack solution. That program is similar in nature.

As a computer technician these tools can really save time without having to download each individual hardware driver from the Internet. Also, sometimes you may run across a computer that is old, and you may not find the missing driver(s) on the original equipment manufacturer’s website. This is where a tool like Snappy driver installer or Driver pack solution can come in handy.

However, any time you install or update drivers, you might want to proceed with caution. I never wasted time updating drivers in the decades that I have used computers. This to me is a huge waste of time and could possibly result in a non booting operating system.

The only time I messed with drivers is when they were missing or they might be possibly buggy, causing blue screens, causing another problem, etc. If you have experience dealing with hardware drivers, then Snappy driver installer and Driver Pack solution can speed up the hardware driver installation process when reinstalling the computer operating system. These instructions were written for a Lenovo ThinkCentre computer with Microsoft Windows 10 operating system installed.

However, you can use these instructions and tips for other computer brands, models, and Microsoft Windows operating systems.

Asus ATK Driver – Missing Solution

Another computer problem on a third party website where I earn supplemental income answering computer and technology related questions. This problem deals with a Microsoft Windows driver being deleted. Here is the initial original question quoted verbatim.

I have an older ASUS laptop with Windows 7, I accidentally removed the ATK driver a few months ago. How can i get it back?

This individual was using a K53U Asus laptop computer with Microsoft Windows 7 operating system installed. This individual claimed that installing Microsoft Windows 7 updates, was not the culprit. You can download and install Snappy driver installer.

That software should detect any missing drivers. Snappy driver installer, is free software that will detect missing driver(s) as well as any driver updates. I would proceed with caution when working with Microsoft Windows drivers. One mistake can cause your Microsoft Windows computer to not boot properly.

Snappy driver install does NOT have the most user friendly interface in my opinion. Also, Snappy driver installer is a stand alone application. Meaning that there is no setup.exe or install.exe to run.

There is no software installer that you need to open. Snappy driver installer comes in a .zip file format. You will need to unzip this software.

Microsoft Windows operating systems have a built in file decompress tool. You just right click the Snappy driver installer download and select “Extract Here”. This will extract the folder contents to the same folder that the compressed file is located in.

Double click SDI_64_R1811 to open it. You will see a list of missing drivers or available driver updates. Select the ATK driver by placing a check into the empty box with your mouse and then click on the green “Install” button.

Depending on the size of the download, it will take some time to download and install. You may be required to restart your computer. Snappy driver installer has an expert mode, which I do NOT think is necessary for most end users that need to just install one driver.

I personally never fuck with Microsoft Windows hardware operating system drivers. All it takes is one faulty driver and your computer may not boot correctly. Also, Snappy driver installer has a “Create Restore Point” feature.

What this does is create a Microsoft Windows restore point at the exact time that you select that option. This allows you to use Microsoft Windows system restore, in case that driver has problems. This is a safety feature that could save your ass and keep you from having to get out of a major quagmire.

Snappy driver installer is only one of two driver installer tools that I have used over the past 10 years. The other one is called Driver Pack solution. That program is similar in nature.

As a computer technician these tools can really save time without having to download each individual hardware driver from the Internet. Also, sometimes you may run across a computer that is old, and you may not find the missing driver(s) on the original equipment manufacturer’s website. This is where a tool like Snappy driver installer or Driver pack solution can come in handy.

However, any time you install or update drivers, you might want to proceed with caution. I never wasted time updating drivers in the decades that I have used computers. This to me is a huge waste of time and could possibly result in a non booting operating system.

The only time I messed with drivers is when they were missing or they might be possibly buggy, causing blue screens, causing another problem, etc. If you have experience dealing with hardware drivers, then Snappy driver installer and Driver Pack solution can speed up the hardware driver installation process when reinstalling the computer operating system. These instructions were written for an Asus K53U computer with Microsoft Windows 7 operating system.

However, you can use these instructions and tips for other computer brands, models, and Microsoft Windows operating systems.

Canon Pixma TS9520 – Printer IJ Scan Utility Download

Another computer question from a third party website where I earn supplemental income answering computer and technology related questions. This one deals with a printer scan utility. The original question quoted verbatim is below.

I have a TS 9520 printer. I had to wipe my hard drive and reinstall from a backup system that I have. The printer works and I can scan using the printer app, but I do not have the IJ Scan Utility Lite available now to do other types of scanning.

How do I get it reinstalled?

This individual could scan using the automatic document feeder successfully. However, they could not scan with the flatbed scanner. They were using a Macintosh computer with Macintosh operating system 10.14.2 Mojave installed.

You can download the Canon Pixma TS9520 IJ Scan utility and install it on your Macintosh computer with Macintosh 10.14 Mojave installed. If you are missing additional software, you can access that software for your Canon Pixma TS9520. Click on “Drivers & Downloads” and look for any missing software.

Canon has developed a propriety software tool to scan from your Macintosh computer called IJ Scan utility. Some computer printer manufacturers like Canon develop their own tools to work with their own hardware. Your Canon Pixma TS9520 printer will not have all functionality with just the printer driver installed.

In this case, the absence of the IJ Scan utility did NOT allow this individual to scan from the scanner flatbed. This is where I normally tell my end users that I support to just go ahead and download the full suite of software and driver at once. Depending on the printer manufacturer and model, this is NOT always possible.

In this case I found the full driver and software download for this Canon Pixma TS9520 all in one printer. However, Canon did NOT label it “full driver and software”. They labeled it “S9500 series Software Package (Mac)”.

The description of this full driver and software download is:

This file will download and install all the software you need to utilise the full functionality of your product.

This is good to know, as sometimes Canon does NOT always have a full driver and software download available for their printers. I just wish they would label it as such to make it easier and quicker to find. However, this can save you time, by just going ahead and installing all available tools plus the printer driver in one download and installation.

Otherwise you would have to download each individual piece of software. At the very least you would download the printer driver. However, many of the end users I support require the scanner driver as well.

My experiences as a technician is to provide the link whenever available to the full driver and software. These instructions and tips were written for a Macintosh computer with Macintosh operating system 10.14 Mojave installed for a Canon Pixma TS9520 printer. However, you can use these as a basis point for Microsoft Windows, operating system, Linux operating systems, and other Macintosh operating system versions, as well as other printer manufacture brands and models.

Obviously, you would have to find the full printer driver and software for your specific computer and printer brand with model number.

Locked Computer Screen – by Microsoft Security Troubleshooting

Another Microsoft computer problem, imagine that. I received a question pertaining to a computer being locked, on a third party website where I earn supplemental income answering computer and technology related questions. Here is the original question quoted verbatim.

My HP laptop has been locked by Windows Security. They locked my computer and viruses are being sent over my computer. I am communicating with you on a second computer.

This individual was using a Hewlett Packard computer with Microsoft Windows 10 operating system. They were communicating with me on a computer with Microsoft Windows 7 operating system. They were able to fix this issue by powering and back on their computer.

Press the power button on the Windows 10 computer until it powers off. Make sure to keep the power button pressed, until it powers off. You will be performing a cold boot.

Once the computer completely powers off, then try to power it back on. See if you can log in if boots to the login screen. This individual claimed that they received a verbal message stating that their computer was locked by Microsoft security team.

Microsoft does not hire employees to lock your computer. Microsoft also does not call people out of the blue. There are a great many Microsoft support scams.

This to me is another one of those scams. The perpetrators will use your emotions against you and get you to call a phone number or visit a website. Then they will lure you into giving them plenty of money.

There is another form of malware called scare ware. This is exactly what I am speaking of. They will scare you into making a decision to purchase support at a possible ridiculous price point.

Just because cold booting your computer fixed this issue, does NOT necessarily mean that you are clear and free. You may have been infected by malware, spyware, and viruses. You will want to perform full malware, spyware, and virus scans on your computer.

Since this computer had Microsoft Windows 10 installed, you could use the built in already installed Microsoft Windows defender. Windows defender will scan for both malware and viruses. Microsoft Windows defender may not be the best malware and virus scanner.

However, it still may detect infections. Windows 10 has a free malware and virus tool already installed called Windows Defender. Run a scan with it.

Click the Windows 10 start menu icon in lower left corner. Select “Search” and type in “Windows Defender”. Select “Windows Defender Security Center”.

I also use Emsisoft Emergency Kit, to scan for malware and spyware. SuperAntiSpyware is another tool I use to scan for malware and spyware.

You do NOT necessarily have to use the above malware, spyware, and virus tools. Microsoft Windows defender is convenient and not that difficult to use. Plus now Microsoft Windows defender is designed to scan for malware and spyware infections, as well as for virus infections.

The point is to run some malware, spyware, and virus scans. I would NOT fell pressured to call any phone number or visit any website offered in these potential scare ware scams. Not only will you be paying potentially a lot of money for these services, but you may be allowing somebody nefarious access to your computer.

Once they gain access to your computer, they then gain access to all your data. They could install malware, spyware, and even viruses now. Also, they could literally install a keystroke logger that will log all of your mouse clicks and keyboard activity.

Believe it or not, they could be watching you use your computer, all after they hung up the phone or disconnected the remote support connection. Another tip is to always back up your computer data, because you just never know when you will end up in a computing quagmire. You need to become cautious of what websites you visit.

Also, you need to think of a plan of action, if you do indeed run across a locked computer screen caused by malware. You do not necessarily want to become emotional about your predicament and make further mistakes. You could also perform a system restore.

You could restore your computer back to before you had this problem. This could potentially remove any nefarious malware, spyware, or virus from your Windows 10 computer.

Microsoft Office for Android – Download Link

Another computer question to answer on a third party website where I earn supplemental income answering computer and technology related questions. This one deals with Microsoft Office for Android. Here is the original initial question quoted verbatim.

I previously purchased MS office. I now purchased a new mobile phone and would like to install on the new device. However, I cannot find the hard copy of the software.

What can be done?

You can download it by browsing to the following link on your Google Android. You will need to enter in your phone number or email address. You will be able to install Microsoft Office for Android.

Your Android device must have a Short Message Service functional service, in order to receive the Microsoft Office for Android download link. This individual was trying to install Microsoft Office for Google Android applications on a new Google Android device. Also, they were wanting to install Microsoft Office 2016 applications.

You can install the following Microsoft Office applications onto a Google Android.

  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft OneNote
  • Microsoft OneDrive
  • Microsoft Skype
  • Microsoft Skype for Business
  • Microsoft Lens
  • Microsoft Yammer
  • Microsoft Delve
  • Microsoft Teams
  • Microsoft Stream

You can even try Microsoft Office for Android for 30 days free. Also, I think you can just install one Microsoft Office application at a time. Back in the day, Microsoft required that you install every single application that came with Microsoft Office.

However, they now changed that requirement and now you can install just the Microsoft Office applications that you want and or need. The previous link also provides a buy now link, where you can purchase a Microsoft Office 365 subscription. These instructions were written for a Google Android for the installation of Microsoft Office on Android.

However, you can use these instructions for any Google Android device compatible with Microsoft office and any version of office compatible with the Google Android operating system.

No Sound After Windows 10 Update – Fix

Another computer problem from a third party website where by I earn supplemental income answering computer and technology related questions. This computer problem deals with no sound after Windows 10 update.

This is actually quite a common problem. Here is the initial original request quoted verbatim.

I downloaded a windows update and lost my sound and need it back.

This individual was using a computer with Microsoft Windows 10 operating system installed. You can perform a system restore. Restore your computer back to before you had this problem.

This individual did NOT know how to perform a Microsoft Windows 10 system restore. Here are the instructions for you to perform a Microsoft Windows 10 system restore. Click the Windows 10 start menu icon in lower left corner.

Select “Search” and type in “System Restore”. Click on “Create a restore point”. A “System properties” window will open up.

You should be in the “System protection” tab of that window. Click on “System Restore”. Another “System Restore” window will open up.

Click on “Next”. In the next window you will be able to select your restore point. Also, you can place a check box in the “Show more restore points”.

What you want to choose here is a date and time before you were having your current problem. Choose a restore point back to before you were having your current computer problem(s). Now you click “Next”.

In order to begin system restore, you select “Finish”. Your computer will have to reboot in order to restore it back to the restore point that you picked. Your computer losing sound after a Microsoft Windows 10 operating system update is nothing new.

I am sure in the future this Microsoft Windows 10 operating system with be plagued with Windows update problems. When in doubt, you can always try to fix your no sound issue, by performing a Microsoft Windows 10 system restore. Once you click on “Finish”, you never want to try to cancel the system restore.

Also, system restore will require Microsoft Windows 10 to reboot. You should never never never attempt to interrupt a Microsoft Windows 10 system restore. If you do by powering off your computer, rebooting your computer, etc. you could potentially cause Microsoft Windows 10 to no longer boot properly.

This would then require you to fix another quagmire or spend money paying a computer technician to fix your problem. Microsoft Windows system restores can take quite a bit of length of time to perform. I would allow at the very least 30 minutes and close to an hour for a Microsoft Windows 10 system restore to complete.

If you for some reason you do not have a restore point available or Microsoft Windows 10 system restore fails or will not run, then you could try a “Reset This PC” instead. You need to be patient when performing Microsoft Windows system restore and or reset this PC. If the system restore seems to have frozen up, try to disconnect any and all peripheral’s that might be causing the problem.

For example, universal serial bus flash drivers, external hard drivers, and even universal serial bus keyboards. The hard drive light on your computer should be flashing at times during the Microsoft Windows 10 system restore. Hopefully, you now have sound working again after performing the system restore.

These instructions were written for a computer with Microsoft Windows 10 operating system installed. However, you can use these instructions and tips as a basis point for any computer device with other Microsoft Windows operating systems. System restore has been available since Microsoft Windows Millennium edition and available on every Microsoft operating since.

OBS Studio Recording Color Problem – Fix

Another computer problem in the world order. This one is a bit different as I had to solve one of my own computer related problems. I recently installed OBS studio on a Hewlett Packard Pavilion X360 laptop.

Also, I am using MX Linux on this laptop. MX Linux is a Debian distribution derivation. I noticed when recording videos, that the colors did NOT look right.

At first I thought perhaps it was a hardware related graphics problem. However, OBS Studio was the only application I noticed the color problem. In order to fix this issue you want to go into your “Sources” in OBS Studio.

The source I think that was causing this problem perhaps was a web browser. Also, it could be that that is where you have to make the change that fixes this OBS Studio recording color problem. Click the “Properties” gear icon on a source.

Under the “Crop” settings look for a check box next to “Swap red and blue”. Place a check in this box with your mouse and then click on “OK” to save those settings. This immediately fixed this OBS Studio recording color problem, as I noticed the colors were fixed in studio mode.

I performed a test video recording and the recording color problem had been fixed. I have used OBS Studio for 3 to 4 years now and have never seen this problem crop up, no pun intended, before. Also, I have used two other desktop computers to record videos and neither computer had this issue.

I am not sure if it is a problem with the graphics processor on this laptop, a problem with MX Linux, or a problem with OBS Studio. All I know is that I found the solution to one of my own computer problems. This one was kind of an obscure computer problem, but I was much relieved to have fixed this issue.

I can now record videos with this laptop pretty much anywhere now. These instructions were written for a Hewlett Packard Pavilion X360 laptop with MX Linux 18.3 installed. Also, the version of OBS Studio is 23.1.0 64 bit.

These instructions could certainly be used for possibly other operating systems like Microsoft Windows, Apple Macintosh and Linux with this same OBS Studio recording color problem. As long as OBS Studio has a “Swap red and blue” properties setting you could potentially fix this problem, even on other Linux distributions.

Communication Error Check if the Computer is Connected – Epson Fix

Another printer problem to solve from a third party website where I earn supplemental income answering computer and technology related questions. This one deals with a communication error on a printer. Here is the original initial request quoted verbatim.

Hi. I have an Epson printer WF-3640. I have issues scanning documents to my Apple MacBook, because repeatedly there is a message that appears on my Epson screen saying “Communication error. Check if the computer is connected”. Do you know how this can be fixed?Initially I thought it was the USB cable, but I changed that too and it didn’t fix the “connectivity” issue. Please advise.

This individual owned a Macintosh with Sierra 10.12 operating system installed. Remove all instances of your printer software from “Applications”. Remove all instances of your printer from “Printers & Scanners”.

Download and install the Epson WF-3640 printer software. When it comes to troubleshooting printers, one of the first questions I ask or try to answer is where is the printer error appearing on. Is the error displayed on the printer itself, your computer or both.

In this instance the “Communication error. Check if the computer is connected” error message appeared on the liquid crystal display of the printer. This individual tried some troubleshooting of their own, by disconnecting and reconnecting the Universal Serial Bus cable.

My additional tip is to disconnect the Universal Serial Bus cable from both the printer and the computer. Some times just disconnecting the printer cable in this manner will fix printing problems. Also, as an added bonus tip, you can follow these instructions.

Power off your Epson printer. Disconnect the power cable from the wall outlet. Disconnect the Universal Serial Bus printer cable from both your printer and computer.

Press and hold the power button on your printer for 30-60 seconds. Leave your Epson printer disconnected from any power source for 5-10 minutes. Reconnect the Universal Serial Bus cable and power cable to your printer.

Power on your printer and see if it will now print. Printers can be real finicky and a pain in the ass at times. However, these three tips I gave you often times fixes printer problems.

Also, paying attention to where the actual error, if any is given, appears can be a hint in your printer troubleshooting. One additional bonus tip is on Macintosh operating system, you can just drag the printer folder in this case, Epson, to the trash can to remove the software from “Applications”. Some times printer software installs do not include a removal tool or when you run them the do not properly remove the printer software.

Also, you may want to empty the trash can after dragging the Epson folder. I have noticed on at least one occasion where emptying the trash can fixed a problem, where each time I went to reinstall the printer software, the same old problem occurred. What fixed this endless loop, was emptying the Macintosh operating system trash can.

Computers can be real finicky and weird at times. Hopefully, you were able to fix your Epson communication error problem. These instructions were written for a Macintosh computer with Macintosh operating system Sierra 10.12 installed for an Epson WF-3640 printer.

However, you can use these instructions and tips as a basis point for troubleshooting the same or similar error on different brand and model printers, even on Linux and Microsoft operating systems.