Epson Workforce 3640 Error Code 0x97 – Fix

Epson Workforce 3640 Error Code 0x97

Another printer problem and request. Generally I avoid printer problems when it comes to diagnosing printer error codes directly on the physical printer. This problem was computer related.

Here is the original initial request verbatim:

“I have been trying for two days to get my printer to work, will you please help. I just need help, I never had this problem before when I start the print process I get this message, PRINTER ERROR ERROR CODE 0x97.”

Here is my initial original response:

Are you receiving this error on your computer or the printer itself? Also, what operating system are you using? For example Apple Macintosh, Microsoft Windows 7, 8, or 10.

If you have not done so I would power off the printer and power it back on. Then restart your computer and see if you can print. If you have an Epson Work Force 3640 you may need to update the firmware to fix that error.

You can download the firmware update from this link:

https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-WF-3640/s/SPT_C11CD16201

Your operating system should be detected automatically. If not, then click on a drop down list next to “Operating System”. Choose your correct operating system.

Look for “Firmware version…”. For example:

Firmware version CB0912

Then you click on the “Download” button. Save this firmware to your computer. Double click this executable.

Follow the installation prompts. If your printer is successfully detected it should update the firmware. Do not power off the printer during the firmware update.

Once the firmware update successfully installs, hopefully you will be able to print again. I would not normally recommend updating printer firmware. However, I found that updating the firmware for an Epson 3640 cleared this 0x97 error code.

Updating firmware on any device can seem like a daunting task, the first time you try to perform this activity. You want to make certain that you never power off the device while the firmware is being updated. Firmware is permanent software in read only memory for hardware devices.

Many devices are designed to allow for firmware updates. Luckily, printers are one of these types of devices that allow for the upgrade of firmware. Like I stipulated earlier in this blog post, I have an if it is NOT broke then do NOT fix it mentality.

I only recommend updating firmware when absolutely necessary. A failed firmware update can leave a device bricked and useless. Firmware updates are similar to flashing the basic input output system of a computer.

Another tip is to make certain you are using a firmware update for the exact device that you are upgrading. Obviously you could not update the firmware on an Android with an Epson 3640 firmware update. However, when it comes to similar device models, this can turn into a bit of a grey area.

To me it is best to become cautious and double check that indeed the firmware update that you are about to install is supported by the exact device you are updating. Once you have a few firmware upgrades under your belt you will become more proficient with them.

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Quicken 2002 Windows 7 – Installation

Quicken 2002 Windows 7

Another computer request in the information technology world order. This time an individual needed help trying to install an older version of Quicken 2002. They had this program installed on a computer with Microsoft Windows 7 installed.

Here is the initial original request:

I have an old Quicken that I love and have used for many years 2002 version. It just went blank on me and cant pull up any of my old accounts. Is it because it is to old?

This individual was very lazy minded to me. I asked them what version of operating system, they were using and responded with:

“It doesn’t matter.”.

Bull fucking shit, it does matter what operating system you are using when trying to troubleshoot software problems. This individual requested a live phone call. They were extremely rude by continually talking over me.

This is a common trait with Americans that I have noticed with pattern recognition. Here is my original initial response before our telephone call. What operating system are you using?

For example Apple Macintosh, Microsoft Windows 7, 8, or 10. You might be able to perform a repair on that Quicken software.

The exact version matters so that I can give you detailed instructions. You can go into “Control Panel” and then depending on what version of windows you are using, look for “Apps and Features” or “Programs and Features”. Select Quicken software by clicking on it.

Look for “Modify” or “Repair”. This individual was not able to repair Quicken 2002 with my assistance. I asked them if they still had the Quicken 2002 installation media.

Amazingly enough this individual still had a Quicken 2002 installation CD-ROM. I guided them through the installation process. I instructed them to first remove Quicken 2002 from within “Programs and Features” on a computer with Microsoft Window 7 operating system installed.

This required a reboot of their computer. You want to then place your installation media into your optical drive. Most installation media especially on CD-ROM will automatically start the installation process.

Follow the Quicken 2002 installation prompts. Another item of contention is make sure that you have your Quicken data backed up or in a location that is not in the installation path. For example:

C:\Program Files\Quicken 2002

If you store your Quicken database in the afore mentioned folder it will most likely get deleted if you reinstall Quicken 2002. This customer kept their Quicken data in a different location. They were able to import their data and access it after the reinstallation of Quicken 2002 Windows 7 style.

I did try to see if the customer could perform a Microsoft Windows 7 system restore. However, they were hesitant on using this tactic. Also, a repair on the Quicken 2002 did not bare any fruit so to speak.

If you would prefer to try a Microsoft Windows 7 system restore, then here are the steps to follow. Click the Microsoft Windows 7 “Start” menu button. Type in “System Restore” into a run or search box.

Choose “System Restore” or “Create a Restore Point”. Click on “Next” then choose a restore point”. You want to choose a restore point back to before you were having this problem with Quicken 2002.

Also, you can click on “Show more restore points” that may display older restore points. Select a restore point by clicking on it and then click “Next”. Finally, click on “Finish” to begin the system restore process.

Your Microsoft Windows 7 computer will restart and become restored to the date and time you selected. These instructions were written for Microsoft Windows 7 operating system. However, they can certainly be used as basis points for other Microsoft operating systems.

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Can’t Print After Update to Windows 10 – Troubleshooting

Can't Print After Update to Windows 10

I received another Microsoft Windows 10 request. Imagine that with the world’s worse operating system. Anyways, here is the original initial request:

“Can’t print to either of my printers from my laptop after a Windows update. Can you please tell me how to get these working again.”

Here is my response:

You may need to reinstall the printer software. At the very least try to verify if the printers are listed in “Printers and scanners” on Windows 10 or “Devices and Printers” in Windows 7. Are these printers connected via USB or wireless?

If wireless make sure the internet protocol address is correct for these printers in the printer properties. I can give you more detailed instructions if I know what exact version of Microsoft Windows you are using. This individual was using a computer with Microsoft Windows 10 operating system.

They kept receiving a driver unavailable error message. I was able to remotely connect and fix this proverbial Microsoft Windows 10 update debacle. First thing I performed was to browse into printer properties for both printers.

Type in “Printers & scanners” into a search bar in Microsoft Windows 10. Select your printer by clicking on it. Select “Manage”.

Now you want to go into printer properties by clicking on “Printer properties” on left hand side. Document any important printer configuration settings. The internet protocol address should be listed in “Location” on the “General” tab.

You want to make certain you document at the very least the internet protocol address if the printer(s) is connected wireless. Also, you want to find out the exact printer model(s) in case you need to download printer drivers and software. Often times I am able to find the installation software for printer(s) on an individuals computer in the “Downloads” folder.

However, I would not count on this. This individual had attempted to remove and reinstall these printers to no avail. After documenting printer information, I went ahead and went into “Programs and Features” and removed both printers.

Also, I browsed to “Printers and Scanners” and made certain there were no printers listed here. I proceeded to use my preferred PC optimization tool. I ran both cleaner and registry scans.

Microsoft operating systems are notorious for accumulating junk, temporary, cache, Internet cache, etc. files. Also, the Microsoft Windows registry entries for printers can become corrupt. I was able to install both printers successfully.

However, there were pit falls involved when I tried to just reinstall the printer software again over the previous installation. You may run into issues where by after a Microsoft Windows 10 update, that no matter what you try, you cannot fix a problem. This is when perhaps performing a Microsoft Windows 10 system restore is apropos.

Click on the “Cortana” search icon. Type in “System Restore” in a search box. Choose “Create a restore point”.

You should have been taken to a window with “System Protection” tab selected. In this tab click on “System Restore…”. Click “Next” on “Restore system files and settings”.

Choose a restore point by clicking on one, then click “Next”. Try to choose a restore point back to before you were having this problem. Click on “Finish” to confirm your restore point.

Windows 10 system restore will need to restart your computer and can take awhile to run. Eventually Windows 10 will boot normal. Hopefully, this will fix your problem.

Also, you could try uninstalling the Microsoft Windows 10 update that caused your printer(s) to quit working. This would require you to know the exact knowledge base that was installed. Here is an example fictitious knowledge base:

KB123456

This might not be feasible since often times Microsoft deploys multiple Windows 10 updates at a time.

What Type of USB Cable Does a Canon Printer Use

What Type of USB Cable Does a Canon Printer Use

I received another computer request. This one dealt with hardware which is at times more of a rarity. Here is the initial original request verbatim:

“Where is the USB cable connector on a Pixma MX922? I just bought the printer and trying to connect to my laptop.”

This individual had purchased a Canon Pixma MX922 printer. Canon just like every other major printer Manufacturer that I know uses standard universal serial bus printer cables. Here is my initial original response:

The universal serial bus connection should be on the back right hand side if looking at the printer from the back. It should be near where you plug in the power cable. Also, Canon suggests to install the software and driver first and then connect the printer via universal serial bus when prompted to.

That is a printer universal serial bus connection. A printer cable universal serial bus connection is square not standard flat shaped. Did you receive a printer universal serial bus cable with the printer?

One end of a printer universal serial bus cable is flat standard the other end is square. Please look at the image I have attached. This request was one of just ignorance.

Those new to printers may have assumed that printer cables have to flat standard connections. Universal serial bus printer cables have always had one end that is square that I remember. This end connects directly to your printer.

What I find stingy is that Canon did NOT include one with this Canon Pixma MX922 printer. Canon is not the only major printer manufacturer that does NOT include printer cables. I am pretty certain back in the day when I purchased both a Hewlett Packard and Canon inkjet printers, that a printer cable was included.

Technically these printer cables are known as universal serial bus a/b cables. A is used to describe the flat end connector, which you will see on more standard universal serial bus cables. B is used to describe the square four corner end connector, which is an average computer user is accustomed to with printers.

This allows the universal serial bus to become standard. Most computers even in this day have universal serial bus connectors. Printers then are manufactured with the universal serial bus B type square connector.

Inkjet and laser printers are supported with this type of cable. Office copiers and large commercial grade printers as well as all in one devices use these types of cables. Back before the universal serial bus cables were manufactured printers had serial bus connectors.

Computers also had serial bus connectors. These types of connectors were quite a bit larger.

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Erase Process Has Failed MAC – Troubleshooting Steps

Erase Process Has Failed MAC

Another computer problem, this time on Apple Macintosh operating system. Here is the original initial request:

“Time Machine. 10.13.5 (17F77). Today.”

Here is my initial original response:

Are you having problems with Time Machine backups on your Macintosh? Time Machine should already be installed. Browse to “System Preferences” by clicking the Apple icon in the top menu.

Select the “Time Machine” icon from within “System Preferences”. Click on “Select Backup Disk”. Choose your hard disk that you want to backup data to.

You can enable automatic backups by selecting “Backup Automatically”. Continue on until Time Machine begins backing up data. The first backup may take a considerable longer period of time to complete.

Did disk utility find a problem with your hard disk? You could try erasing your disk. If you have any important files, move them from your backup disk.

Then erase the disk and see if Time Machine backup will now work. You could restart your Macintosh and try to reformat backup disk. Also, you could power off your Macintosh.

Then disconnect the backup disk. Now start your Macintosh and hook up backup disk and see if you can reformat it. I received numerous errors with this external hard disk.

I was NOT able to dismount this external drive. I received this error:

“Erase process has failed. Click “Done” to continue.”

Another error I received was this one:

“The volume can’t be ejected because it’s currently in use.”

I could NOT erase this external drive. I had to use the terminal in Macintosh operating system 10.13 which is High Sierra. However, I could not dismount this external hard drive with this command:

umount /Volumes/Time Machine Backups

I tried a different command but received the same failure:

diskutil unmount /Volumes/Time Machine Backups

This was one fucking stubborn external hard drive. I used the following commands to finally get this external hard drive to dismount:

ls /Volumes/

lsof | grep /Volumes/Time Machine Backups

There was an Apple Macintosh process that locked this external hard drive. The previous command shows all processes specific to the external hard drive. Now you want to kill all processes that are accessing the external hard drive:

killall mds

You can use the Apple Macintosh “Activity Monitor” to end all processes as well. The activity monitor has a graphical user interface. Finally, I was able to dismount this external hard drive with the following command:

diskutil unmount /Volumes/Time Machine Backups

I was able to use “First Aid” in “Disk Utility”. The first aid fixed the external hard drive problem. This allowed the client to keep their existing Time Machine Backups and continue with their automated backups.

You can find disk utility in “Applications” via the Finder tool. These instructions were written for an Apple Macintosh computer with Apple Macintosh operating system 10.13 which is High Sierra installed.

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Microsoft Edge Infected With Malware – Removal Instructions

Microsoft Edge Infected With Malware

I received another computer support request. This one deals with a web browser malware and or hijacker. Here is the original initial request:

“On my wife’s page she is getting a message from Microsoft Edge stating that www.security-errornetworks.xyz/main4smallvirus.html?controlnewsiteID=profile&popupmode=profile&siteID=profile. I as far as I know I do have a update waiting but I believe she was locked out after her last change from my page to hers. I ran a quick scan with McaFee and found no worries.

My concern is they are wanting her ID and password ***** sending it back on a non secure line. Only is it possible that this is a scam. I can give you the Telephone they say to call was(###) ###-####.”

Here is my initial original response:

That sounds like it might be a support scam. However, you might have malware and or spyware on your computer now. I recommend running a scan for malware and spyware.

I recommend downloading and using my preferred spyware removal tool. This is a free download. Also, you could perform a system restore.

Restore Microsoft Windows 10 back to before you were having this problem. This individual requested that I remotely connect to their computer and fix this problem. I ran a quick scan with my preferred spyware removal tool.

Two objects were detected and removed. I had this customer test the website in question with Microsoft Edge. The problem was successfully rectified.

You must know the difference between a computer virus and malware. Just because a McAfee virus scan did NOT find any viruses, does NOT mean that your computer has not been infected. Malware infects your computer in a different way.

This is why antivirus software is normally NOT effective at removing adware, malware, spyware, hijacker, etc. This was most likely a website hijacker. Each time this individual tried accessing the same website uniform resource locator they would get forwarded to a bogus website URL.

If I was NOT able to remove this malware I might have tried using two other spyware removal tools. However, you can spend time scanning your computer for infections into the wee hours of the morning to your hearts content, and be wasting time. Sometimes just performing a Microsoft Windows system restore is your answer.

This can save time and will completely reverse any malware infection(s). Click on the “Cortana” search icon. Type in “System Restore” in a search box. Choose “Create a restore point”.

You should have been taken to a window with “System Protection” tab selected. In this tab click on “System Restore…”. Click “Next” on “Restore system files and settings”.

Choose a restore point by clicking on one, then click “Next”. Try to choose a restore point back to before you were having this problem. Click on “Finish” to confirm your restore point.

Windows 10 system restore will need to restart your computer and can take awhile to run. Eventually Windows 10 will boot normal. Hopefully, this will fix your problem.

These instructions were written for a computer with Microsoft Windows 10 operating system installed. However, you can use these same principles for other Microsoft operating systems.

How to Disable Pop up Blocker in Google Chrome

How to Disable Pop up Blocker in Google Chrome

Another computer request in the world order. This time I received one pertaining to Google Chrome web browser. Here is the original initial request verbatim:

“How do I get another tech I’ve been on this site for over 2 hours with NO help for a simple task. I don’t need a lawyer, I need a tech for a computer issue. I’m trying to get my pop ups to activate on Chrome in my MacBook Air.”

Here is my original initial response to this request:

You want to allow pop ups? Open Google Chrome, Click more or the three vertical dots. Scroll down and choose “Advanced”.

Click “Content” under “Privacy and Security”. Now click on “Pop ups”. Change the setting to “Allowed”.

How about more tools? Is there a “Settings” option? Choose settings and then look for “Show advanced settings”. You may have to scroll to bottom of that list in order to view “Show advanced settings”.

Look for and click on “Content”. Great now toggle that setting to off. Make sure to click OK in any windows or menus to save that setting.

That probably will save your settings. You can always test pop ups or go back into that menu, to make certain pop ups are still allowed. I would test to make sure pop ups work.

You could close Google Chrome then open it and test pop ups. These instructions were written for a Apple Macintosh MacBook Air computer. However, you could certainly use these instructions to disable pop ups in Google Chrome web browser on your Microsoft Windows based computer.

This will enable all pop ups in Google Chrome web browser. There is a way to keep all pop ups enabled but only allow pop ups for specific websites. First you want to browse to that specific website that you want to allow pop ups.

For example browse to AnetComputers.com. In the Google Chrome address bar click on “Pop-up blocked”. Click on the link for the pop up you want to view.

Select “Always allow pop-ups from AnetComputers.com”. Then click on “Done” to make this permanent. From now on you will receive pop ups for this website but all other websites will be blocked.

You can add additional websites to this allow pop ups list to Google Chrome web browser.

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Office 365 App Download – and Installation

Office 365 App Download

I received a request for assistance with Microsoft Office 365. Here is the initial original request:

“I purchased Office 365 and am trying to install it on a second computer. I need some help. I am currently logged in on the computer that I want 365 downloaded on.”

Here is my initial original response:

You will need to first login to the office 365 portal.

You can use an existing Microsoft account. For example Google Gmail, Hotmail, Skype, Outlook, MSN, etc. Once logged into your portal, you should be able to download and install Microsoft office. This individual was able to successfully install their Microsoft Office product.

Let me give you some additions tips for installing Microsoft Office with a 365 subscription. I would definitely make certain that you save your Microsoft Office 365 license key. Also, I would choose to “Save as…” when the installation begins.

If you click on “Run” most if not all Microsoft installation files will get removed. If you choose to save the full installation to your computer, then if necessary you can reinstall Microsoft Office. Also, if you know what you are doing you can save a copy of a Microsoft Office online installer.

The problem with the Microsoft Office online installer is that in the future, when Microsoft no longer supports that particular version of office, you may not be able to reinstall with just the online installer. The online installer downloads most of the installation files from Microsoft’s servers during the install. It must connect to their servers in order for you to install Microsoft Office.

The full Microsoft Office installer, is quite large, but worth the download time. This will allow you to reinstall Microsoft Office without connecting to Microsoft servers. If Microsoft quits supporting this version of Microsoft Office, you will theoretically be able to still install Microsoft Office.

You will then need to just enter in your Microsoft Office license key. As of the time of this blog post creation you can download earlier Microsoft Office versions such as 2010, 2013, and 2016 from official Microsoft web pages. However, you must enter in a valid license key.

That is why I advised you to save your license key at towards the beginning of this blog post. As a computer technician I constantly deal with clients that either do NOT have their license key and or do NOT have the software installation CD-ROM or download.

The Microsoft Office portal is quite easy to use. If you have just purchased an Office 365 subscription you just need to login with either your email address, phone number, or Microsoft Skype account. I just found out that you can use Google Gmail email address to sign in.

If you do NOT have a Microsoft account you can create one from the login page. Once you have successfully logged into your Microsoft Office account, then you should be able to activate your recently purchased Microsoft Office 365 subscription. Your computer will be added to your subscription.

You will then be able to download and install Microsoft Office from this portal. If you exceed your Microsoft Office computer quota, you can remove a computer(s) so that you can install the software. These instructions were written for both Microsoft Windows and Apple Macintosh operating systems.

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Brother HL-L2395DW Printer – MAC OS Compatibility

I received a bit of a different information technology request. Normally, I deal with fixing computer problems. This request was more or less research related.

Here is the original initial request:


I just purchased Brother HL L2395DW printer, but notice on box it is compatible with MACOS v10.10.5. My Mac is OSX 10.9.5 (Safari). I am afraid to open box until I know if it will be compatible…will appreciate your advice.

I haven’t unpacked it yet, just bought it and don’t want to try to install unless I know it will be compatible.

Actually, MAC OS X 10.9.5 is Mavericks. I digress back to this blog post. Here is my initial response to their request:

On the Brother HL L2395DW support page they list four MACOS X downloads:

* 10.10
* 10.11
* 10.12
* 10.13

No guarantees the printer will work with older Macintosh operating systems. Let me try to find some printers that are compatible out of the box for 10.9. Are you wanting a Brother brand printer?

I found this list of Canon compatible printers with OS X 10.9. I will look for a list for Brother if available. You are welcome.

I found this list of possible Brother printers that are compatible with OS 10.9. Scroll to the bottom to see list of printers. I found another list.

This one you can use to find any type of Brother printer compatible with OS 10.9. Click on “Click here to display all models covered by this answer”. What is your current printer?

One problem might be that brand new printers might not support OS 10.9. You might be able to find older printers that are still in their new box. Not sure if that would suffice.

I found your Epson WF-3640 on Amazon. There are some new ones available. Yes, Macintosh upgrades are not perfect.

If you do upgrade you will need your Apple ID and Macintosh administrator password. Also, I would definitely backup your data before you upgrade. You might want to do some routine maintenance before you upgrade.

Clean up your Mac and make sure you don’t have any problems with it now. Also, make sure to install any available updates before upgrading. This blog post was written for a Macintosh computer with Macintosh operating system X 10.9.5 Mavericks installed.

This is an example perhaps of what you may encounter when your technology devices fail. This individual was willing to return this brand new Brother HL-L2395DW printer for one that would be compatible with an aging operating system. Quite often you can find older technology including printers brand new in their box.

A quick Internet search for Epson WF-3640 resulted in an Amazon listing. There were multiple printers being sold as new. This is a learning lesson in knowing what technology you have acquired and attention to detail.

Had this customer opened the box, who knows what other pitfalls would have followed? A fifteen percent restocking perhaps at the very least? Try to always research your technology purchases in advance if possible.

Do NOT over look replacing failing peripherals with the same model. If you are happy with it like this customer, then there is no reason why you can’t continue using it. Hardware compatibility with a specific operating system is quite often over looked.

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Windows 10 Advanced Options – Can Fix Windows

Windows 10 Advanced Options

Another Microsoft Windows 10 update finds a victim. This time I received another help request for a computer with Microsoft Windows 10 operating. Here is the initial original request:

“Hello, my laptop wouldn’t turn on!! Don’t know what to do as I think due to last time updated windows it is running through a problem. If you can suggest something please?

I am not too sure about it but I think I installed the windows 10 update. Led lights are on there are two options restart or advanced troubleshoot.”

Here is my initial original response:

Are you able to access the advanced troubleshooting menu? If so, you can perform a system file check and check disk scan. Select “Troubleshoot” then select “Command Prompt”.

In a command prompt window, type this command:

sfc /scannow

Once that system file check scan completes you can then run a check disk scan. Type this command:

chkdsk c: /f /r

Type Y for yes if a volume in use message is displayed. Once these two scans complete, then reboot your computer and see if it will boot properly. Also, make certain you do not have any external devices attached.

For example USB flash drive, external hard drive, external printer, etc. The last two stages can take quite some time. Hopefully, the check disk scan will fix your problem.

You could try performing a “Reset this PC” or System Restore. Actually system restore should not remove your programs. Restore windows back to before you were having these problems.

If system restore does not work you could try Reset this PC. There are two choices with reset this PC. The first one will save your personal files.

The second one will wipe your entire hard drive so just to warn you about reset this PC. In order to access Microsoft windows system restore and reset this PC, you need to enter the advanced troubleshooting menu. In certain cases Microsoft Windows 10 will present you with two options, repair or troubleshoot.

Once you select “Troubleshoot” and enter advanced troubleshooting, you will be able to use advanced troubleshooting tools. There may be a “Reset this PC” option when you first select “Troubleshoot”. This will allow you to reset your Microsoft Windows 10 computer back to when it was first installed.

There are two choices:

* Keep my files
* Remove everything

Keep my files will keep your personal files. However, this tool will remove all your installed applications and programs. Remove everything is quite self explanatory.

All of your data will be removed and your hard drive will get formatted. Microsoft Windows 10 will then be reinstalled. There is a possibility that reset this PC will not work.

If this is the case, then you want to try to perform a Microsoft Windows system restore. In the “Troubleshoot” screen you should see “Advanced Options”. In advanced options you should find “System Restore”.

You will want to choose a restore point back to before your Microsoft Windows 10 computer booted successfully. There is a possibility that a system restore will fail. If you have exhausted all other tools, you might be able to fix Microsoft Windows 10 with “Go back to the previous build”.

Go back to the previous build is similar to Microsoft Windows system restore. It will remove all software installed since that previous build. Also, some of your Microsoft Windows settings may get lost.

This tool will also keep your personal files. Hardware device drivers will get reverted back to the previous Microsoft Windows 10 operating system build. If you have attempted all of these troubleshooting tools and still cannot fix Microsoft Windows 10, then you might be fucked.

You could try creating a Microsoft Windows 10 USB recovery drive. You would boot off this recovery USB flash drive and perform all of the previous troubleshooting steps. You might save yourself time and sanity by just reinstalling Microsoft Windows 10 after backing up any important data first.

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