Remote Disc Mac – Access Another Computer Optical Drive

Another computer problem from a third party website where by I earn supplemental income answering computer related questions. This one deals with remote disc on a Macintosh computer. Below is quoted verbatim the initial question.

I see a “remote disc” on my Finder window. I can’t eject it. What is a “remote disc”?

2 or 3 days ago I noticed it. It just appeared. I contacted a friend who said something about it was just a link to another Mac and not to worry about, but I have never seen it before.

I just got upgrade to High Sierra. My previous OS was out of date. How do I eject the remote disc or what do I do to verify it is not harmful?

This individual was using a Macbook professional with Macintosh operating system High Sierra 10.13.6. Here is my initial response quoted verbatim. You cannot eject it because it is a feature to allow a remote computer to share their optical drive.

It is not a security problem on your computer because your computer is not sharing any devices. It probably showed up when you upgraded to high sierra. I would not worry about it.

You can read the full explanation directly from this Apple support article. Remote disc Mac just allows you the ability to use another computer’s optical drive if your Macintosh does not have one installed. You can even access optical drives shared by Microsoft Windows computers.

This solves the problem of not having an optical drive when needing to install software off of a compact disc or DVD drive. If your Macintosh computer already has an optical drive installed, then you would not see this feature. It is not a security risk, but no files or data are being shared from your Macintosh.

No where in their official article does it stipulate that you can access a remote optical drive from a computer with Linux operating system. In order to get the Microsoft Windows operating system to share the optical drive to a Macintosh, you must download and install a small piece of software, onto your Microsoft Windows computer. This software then can communicate with your Macintosh.

I see this as a common problem now on this third party website where I support computer endusers. They purchase physical software on CD, DVD, or USB and then find out that their Macintosh computer does not have an optical drive. Here is a tip.

Always verify first what type of hardware you have. When purchasing software on physical media, make certain that you have an optical drive. This will obviously save you time and money.

Luckily for some Macintosh endusers, they can still access an optical drive remotely.

Nikon D7500 Camera – ViewNX-i Software For Windows 10

Another computer related problem on a third party website where by I earn supplemental income answering computer related questions. The individuals initial communication is quoted verbatim below.

“I just purchased a Nikon D7500 Camera. Took some photos in RAW, I use View NX-i but when I try to upload my RAW images it does not accept them. I’ve been told that View NX-i won’t work, so now what do I need to get to be able to work on my RAW images with the D7500?”

This individual was using a computer with Microsoft Windows 10 operating system installed. They had assumed that since this Nikon D7500 camera was new, that they could just connect it to Microsoft Windows 10 and start downloading RAW image files. This is the wrong assumption and assertion for many reasons.

I will give you my gold tip. Never assume anything when it comes to information technology. At the time of this original communication, Microsoft Windows 10 had not officially supported this digital camera.

Whenver you purchase brand new hardware that you want to connect to a computer, first verify what operating systems are compatible and supported. ViewNX-i was not available as a download for the Nikon D7500 camera when I attempted to help this individual out. However, now there is a Windows 10 ViewNX-i download available.

Also, if that software does NOT work in the future, you can download NEF Codec, which is supported by Microsoft Windows 10 operating system. When in doubt, always first verify what operating system is compatible with the hardware that you are about to purchase. You can save yourself time and money.

There are no guarantees that any operating system will be compatible with your hardware. You can perform a simple Internet search for your hardware including the operating system you plan on using. Also, you can browse to the manufacture website and view the specifications for that specific model.

Finally, you can then find what downloads are availabe for that hardware in the support area.

Google Analytics Change Domain – Instructions

I received another computer request. This one did NOT deal with troubleshooting. Here is the original initial request:

“I set up Google Analytics on my web site a couple of weeks ago. I decided to change the domain name last week and I don’t know how to switch over the Google Analytics account to my new domain name. I just changed the domain name last week.

I have tried looking up how to assign a new domain name to my google analytics account since making the change. Could not find it.”

Here is my initial original response:

You can change the domain name of your web property in Google Analytics. Log in to Google Analytics. Click on “Admin”.

Browse to the web property that you want to edit. In the “Property” column click on “Default URL”. Type in your new domain URL.

Finally, click on “Save”. This should change your domain in Google Analytics. This individual was able to successfully change their Google Analytics domain with these instructions.

Google Analytics is a free tool that allows you to track your website visitors. I have NOT used this tool in almost a decade. I am NOT a big fan of Google Corporation and attempt to reduce my reliance on them.

However, at times it can by quite difficult to avoid their services. In order to use Google Analytics, you must create a Google account. Then you must login and obtain some code that you will inject into any web page and or website that you have control over.

There are some free plugins available for content management systems like WordPress. These plugins will inject this Google Analytics code into every WordPress post and page for you. Google Analytics can slow down your website.

Besides what other data does Google actually track from your website that they do NOT tell you about? If you are a beginner hosting websites you may want to use Google Analytics so that you learn how to properly track website visitors. I will say this about Google Analytics, for a free tool, you receive quite a bit of data regarding your web traffic.

Currently, I do NOT obsess over reviewing my web traffic reports. However, reviewing web traffic reports, like Google Analytics can help you with your search engine optimization campaigns. You can find out this type of information about your web visitors:

* visitors per day
* unique visitors per day
* repeat visitors
* visitor time on your website
* keyword searches
* organic traffic
* referral traffic
* referring website
* visitor activity
* bounce percentage
* pages per session
* average session time
* type of device used

The list goes on and on and on. You may find some of this data valuable. I am more concerned with creating content and attracting visitors then obviously worrying about my website statistics.

However, with a free tool like Google Analytics you can learn how to track your website visitors. There may be some data that helps you attract more traffic. You might be able to find out what is working on your website and vice versa.

This could be useful to find out what is NOT working on your website. Once you have mastered Google Analytics, perhaps you may want to use a tool that will help you convert those website visitors.

Cannot Open Microsoft Excel – Troubleshooting Steps

Another Microsoft Office problem. This time an individual could NOT open Microsoft Excel nor Microsoft Word. Here is the initial original request:

“Cannot open Microsoft or excel. Also Microsoft word it’s…”

Here is my original initial response:

What operating system are you using? For example Apple Macintosh, Microsoft Windows 7, 8, or 10. If you have not done so already, restart your computer and see if that fixes your problem.

You can go into “Activity Monitor” on Macintosh and end any Microsoft Excel and or Word processes that are stuck.
On a Microsoft Windows computer you can go into “Task Manager” and end any stuck Microsoft Excel and or Word processes. Also, you can try to perform a repair on Microsoft Office.

I can send me more detailed instructions if you need them and you tell me what operating system you are using. I can schedule a check disk scan for you or I can give you instructions. Your computer has some major problems.

System file check will not run which is not normal. Hopefully, a check disk scan will fix your computer. The check disk scan will require a reboot.

It can take a few hours for the check disk to run. Just wanted to let you know in case you need access to your computer. You will not be able to use your computer while check disk runs.

Here are the instructions to schedule a check disk scan:

You want to open up a command prompt window with administrative rights. Click Windows 10 “Start” button then type in “cmd” without quotes into a search box. Right click on “cmd” and choose “Run as administrator”.

Click on “Yes”. In that command prompt you want to type in the following command:

chkdsk c: /f /r

A check disk scan will display a volume is in use message. Type Y for yes. This will schedule a chkdsk scan for the next time you reboot that computer.

Reboot that computer and allow chkdsk scan to run. Do not touch your keyboard. A check disk scan should begin within 10 seconds.

It may take a few hours to complete. If a check disk scan does not begin. Follow the previous instructions and schedule the scan again.

This individuals computer was completely fucked up. One clue that this Microsoft Windows based computer was in despair was that a system file check scan would NOT work. Since a system file check scan would not begin, it is possible that a check disk scan would have problems.

However, whenever I come across a Windows based computer with this many problems, I still go ahead and attempt to schedule a check disk scan. Initially, I had attempted to reinstall Microsoft Office. However, it kept failing.

That is when a system file check scan could come in handy. I have suspicions that this Windows based computer is way too corrupt to even be able to fix. However, you may be able to use these troubleshooting steps in order to fix Microsoft Office.

Initially I attempted to perform a repair install of Microsoft Office. You may want to make sure that you have your Microsoft Office installation CD-ROM, installation download, or access your Office 365 subscription. Many times you can login with your Microsoft account and reinstall Microsoft Office from the Office 365 portal.

I even used my preferred PC Optimization tool to no avail. Also, you could attempt to run malware, spyware, and virus scans. This computer was beyond repair.

I was going to perform a system restore, however, there was NOT a restore point back to before Microsoft Office quit working. Microsoft Excel, Word, etc. would not open. Also, I received errors when trying to reinstall Microsoft Office 2010.

This individual was using a computer with Microsoft Windows 10 operating system and Microsoft Office 2010 plus installed. At this point, in order to install Microsoft Office, you may need to either perform a “Reset this PC” or wipe and reload Microsoft Windows 10 operating system. This is why you should always backup your data.

That includes backing up all your software installation media and or downloads. As a computer repair technician often times, you can save time by just wiping and reloading. However, Windows 10 has a feature called “Reset this PC” which is quite easy to use for an average computer user.

There are two options with reset this PC. One will allow you to keep all your personal data, but loose all your programs. The other option will remove all your personal data and programs.

These two options will then reinstall Microsoft Windows 10 operating system. Your computer system might not be as corrupt as this computer was. In that case you could possibly fix Microsoft Office with these troubleshooting steps.

These instructions were written for a computer with Microsoft Windows 10 operating system installed and Microsoft Office 2010 plus installed. You can certainly use these instructions for other Microsoft operating systems and other Microsoft Office versions.

Epson Workforce 3640 Error Code 0x97 – Fix

Another printer problem and request. Generally I avoid printer problems when it comes to diagnosing printer error codes directly on the physical printer. This problem was computer related.

Here is the original initial request verbatim:

“I have been trying for two days to get my printer to work, will you please help. I just need help, I never had this problem before when I start the print process I get this message, PRINTER ERROR ERROR CODE 0x97.”

Here is my initial original response:

Are you receiving this error on your computer or the printer itself? Also, what operating system are you using? For example Apple Macintosh, Microsoft Windows 7, 8, or 10.

If you have not done so I would power off the printer and power it back on. Then restart your computer and see if you can print. If you have an Epson Work Force 3640 you may need to update the firmware to fix that error.

You can download the firmware update from this link:

https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-WF-3640/s/SPT_C11CD16201

Your operating system should be detected automatically. If not, then click on a drop down list next to “Operating System”. Choose your correct operating system.

Look for “Firmware version…”. For example:

Firmware version CB0912

Then you click on the “Download” button. Save this firmware to your computer. Double click this executable.

Follow the installation prompts. If your printer is successfully detected it should update the firmware. Do not power off the printer during the firmware update.

Once the firmware update successfully installs, hopefully you will be able to print again. I would not normally recommend updating printer firmware. However, I found that updating the firmware for an Epson 3640 cleared this 0x97 error code.

Updating firmware on any device can seem like a daunting task, the first time you try to perform this activity. You want to make certain that you never power off the device while the firmware is being updated. Firmware is permanent software in read only memory for hardware devices.

Many devices are designed to allow for firmware updates. Luckily, printers are one of these types of devices that allow for the upgrade of firmware. Like I stipulated earlier in this blog post, I have an if it is NOT broke then do NOT fix it mentality.

I only recommend updating firmware when absolutely necessary. A failed firmware update can leave a device bricked and useless. Firmware updates are similar to flashing the basic input output system of a computer.

Another tip is to make certain you are using a firmware update for the exact device that you are upgrading. Obviously you could not update the firmware on an Android with an Epson 3640 firmware update. However, when it comes to similar device models, this can turn into a bit of a grey area.

To me it is best to become cautious and double check that indeed the firmware update that you are about to install is supported by the exact device you are updating. Once you have a few firmware upgrades under your belt you will become more proficient with them.

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Quicken 2002 Windows 7 – Installation

Another computer request in the information technology world order. This time an individual needed help trying to install an older version of Quicken 2002. They had this program installed on a computer with Microsoft Windows 7 installed.

Here is the initial original request:

I have an old Quicken that I love and have used for many years 2002 version. It just went blank on me and cant pull up any of my old accounts. Is it because it is to old?

This individual was very lazy minded to me. I asked them what version of operating system, they were using and responded with:

“It doesn’t matter.”.

Bull fucking shit, it does matter what operating system you are using when trying to troubleshoot software problems. This individual requested a live phone call. They were extremely rude by continually talking over me.

This is a common trait with Americans that I have noticed with pattern recognition. Here is my original initial response before our telephone call. What operating system are you using?

For example Apple Macintosh, Microsoft Windows 7, 8, or 10. You might be able to perform a repair on that Quicken software.

The exact version matters so that I can give you detailed instructions. You can go into “Control Panel” and then depending on what version of windows you are using, look for “Apps and Features” or “Programs and Features”. Select Quicken software by clicking on it.

Look for “Modify” or “Repair”. This individual was not able to repair Quicken 2002 with my assistance. I asked them if they still had the Quicken 2002 installation media.

Amazingly enough this individual still had a Quicken 2002 installation CD-ROM. I guided them through the installation process. I instructed them to first remove Quicken 2002 from within “Programs and Features” on a computer with Microsoft Window 7 operating system installed.

This required a reboot of their computer. You want to then place your installation media into your optical drive. Most installation media especially on CD-ROM will automatically start the installation process.

Follow the Quicken 2002 installation prompts. Another item of contention is make sure that you have your Quicken data backed up or in a location that is not in the installation path. For example:

C:\Program Files\Quicken 2002

If you store your Quicken database in the afore mentioned folder it will most likely get deleted if you reinstall Quicken 2002. This customer kept their Quicken data in a different location. They were able to import their data and access it after the reinstallation of Quicken 2002 Windows 7 style.

I did try to see if the customer could perform a Microsoft Windows 7 system restore. However, they were hesitant on using this tactic. Also, a repair on the Quicken 2002 did not bare any fruit so to speak.

If you would prefer to try a Microsoft Windows 7 system restore, then here are the steps to follow. Click the Microsoft Windows 7 “Start” menu button. Type in “System Restore” into a run or search box.

Choose “System Restore” or “Create a Restore Point”. Click on “Next” then choose a restore point”. You want to choose a restore point back to before you were having this problem with Quicken 2002.

Also, you can click on “Show more restore points” that may display older restore points. Select a restore point by clicking on it and then click “Next”. Finally, click on “Finish” to begin the system restore process.

Your Microsoft Windows 7 computer will restart and become restored to the date and time you selected. These instructions were written for Microsoft Windows 7 operating system. However, they can certainly be used as basis points for other Microsoft operating systems.

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Can’t Print After Update to Windows 10 – Troubleshooting

I received another Microsoft Windows 10 request. Imagine that with the world’s worse operating system. Anyways, here is the original initial request:

“Can’t print to either of my printers from my laptop after a Windows update. Can you please tell me how to get these working again.”

Here is my response:

You may need to reinstall the printer software. At the very least try to verify if the printers are listed in “Printers and scanners” on Windows 10 or “Devices and Printers” in Windows 7. Are these printers connected via USB or wireless?

If wireless make sure the internet protocol address is correct for these printers in the printer properties. I can give you more detailed instructions if I know what exact version of Microsoft Windows you are using. This individual was using a computer with Microsoft Windows 10 operating system.

They kept receiving a driver unavailable error message. I was able to remotely connect and fix this proverbial Microsoft Windows 10 update debacle. First thing I performed was to browse into printer properties for both printers.

Type in “Printers & scanners” into a search bar in Microsoft Windows 10. Select your printer by clicking on it. Select “Manage”.

Now you want to go into printer properties by clicking on “Printer properties” on left hand side. Document any important printer configuration settings. The internet protocol address should be listed in “Location” on the “General” tab.

You want to make certain you document at the very least the internet protocol address if the printer(s) is connected wireless. Also, you want to find out the exact printer model(s) in case you need to download printer drivers and software. Often times I am able to find the installation software for printer(s) on an individuals computer in the “Downloads” folder.

However, I would not count on this. This individual had attempted to remove and reinstall these printers to no avail. After documenting printer information, I went ahead and went into “Programs and Features” and removed both printers.

Also, I browsed to “Printers and Scanners” and made certain there were no printers listed here. I proceeded to use my preferred PC optimization tool. I ran both cleaner and registry scans.

Microsoft operating systems are notorious for accumulating junk, temporary, cache, Internet cache, etc. files. Also, the Microsoft Windows registry entries for printers can become corrupt. I was able to install both printers successfully.

However, there were pit falls involved when I tried to just reinstall the printer software again over the previous installation. You may run into issues where by after a Microsoft Windows 10 update, that no matter what you try, you cannot fix a problem. This is when perhaps performing a Microsoft Windows 10 system restore is apropos.

Click on the “Cortana” search icon. Type in “System Restore” in a search box. Choose “Create a restore point”.

You should have been taken to a window with “System Protection” tab selected. In this tab click on “System Restore…”. Click “Next” on “Restore system files and settings”.

Choose a restore point by clicking on one, then click “Next”. Try to choose a restore point back to before you were having this problem. Click on “Finish” to confirm your restore point.

Windows 10 system restore will need to restart your computer and can take awhile to run. Eventually Windows 10 will boot normal. Hopefully, this will fix your problem.

Also, you could try uninstalling the Microsoft Windows 10 update that caused your printer(s) to quit working. This would require you to know the exact knowledge base that was installed. Here is an example fictitious knowledge base:

KB123456

This might not be feasible since often times Microsoft deploys multiple Windows 10 updates at a time.

What Type of USB Cable Does a Canon Printer Use

I received another computer request. This one dealt with hardware which is at times more of a rarity. Here is the initial original request verbatim:

“Where is the USB cable connector on a Pixma MX922? I just bought the printer and trying to connect to my laptop.”

This individual had purchased a Canon Pixma MX922 printer. Canon just like every other major printer Manufacturer that I know uses standard universal serial bus printer cables. Here is my initial original response:

The universal serial bus connection should be on the back right hand side if looking at the printer from the back. It should be near where you plug in the power cable. Also, Canon suggests to install the software and driver first and then connect the printer via universal serial bus when prompted to.

That is a printer universal serial bus connection. A printer cable universal serial bus connection is square not standard flat shaped. Did you receive a printer universal serial bus cable with the printer?

One end of a printer universal serial bus cable is flat standard the other end is square. Please look at the image I have attached. This request was one of just ignorance.

Those new to printers may have assumed that printer cables have to flat standard connections. Universal serial bus printer cables have always had one end that is square that I remember. This end connects directly to your printer.

What I find stingy is that Canon did NOT include one with this Canon Pixma MX922 printer. Canon is not the only major printer manufacturer that does NOT include printer cables. I am pretty certain back in the day when I purchased both a Hewlett Packard and Canon inkjet printers, that a printer cable was included.

Technically these printer cables are known as universal serial bus a/b cables. A is used to describe the flat end connector, which you will see on more standard universal serial bus cables. B is used to describe the square four corner end connector, which is an average computer user is accustomed to with printers.

This allows the universal serial bus to become standard. Most computers even in this day have universal serial bus connectors. Printers then are manufactured with the universal serial bus B type square connector.

Inkjet and laser printers are supported with this type of cable. Office copiers and large commercial grade printers as well as all in one devices use these types of cables. Back before the universal serial bus cables were manufactured printers had serial bus connectors.

Computers also had serial bus connectors. These types of connectors were quite a bit larger.

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Erase Process Has Failed MAC – Troubleshooting Steps

Another computer problem, this time on Apple Macintosh operating system. Here is the original initial request:

“Time Machine. 10.13.5 (17F77). Today.”

Here is my initial original response:

Are you having problems with Time Machine backups on your Macintosh? Time Machine should already be installed. Browse to “System Preferences” by clicking the Apple icon in the top menu.

Select the “Time Machine” icon from within “System Preferences”. Click on “Select Backup Disk”. Choose your hard disk that you want to backup data to.

You can enable automatic backups by selecting “Backup Automatically”. Continue on until Time Machine begins backing up data. The first backup may take a considerable longer period of time to complete.

Did disk utility find a problem with your hard disk? You could try erasing your disk. If you have any important files, move them from your backup disk.

Then erase the disk and see if Time Machine backup will now work. You could restart your Macintosh and try to reformat backup disk. Also, you could power off your Macintosh.

Then disconnect the backup disk. Now start your Macintosh and hook up backup disk and see if you can reformat it. I received numerous errors with this external hard disk.

I was NOT able to dismount this external drive. I received this error:

“Erase process has failed. Click “Done” to continue.”

Another error I received was this one:

“The volume can’t be ejected because it’s currently in use.”

I could NOT erase this external drive. I had to use the terminal in Macintosh operating system 10.13 which is High Sierra. However, I could not dismount this external hard drive with this command:

umount /Volumes/Time Machine Backups

I tried a different command but received the same failure:

diskutil unmount /Volumes/Time Machine Backups

This was one fucking stubborn external hard drive. I used the following commands to finally get this external hard drive to dismount:

ls /Volumes/

lsof | grep /Volumes/Time Machine Backups

There was an Apple Macintosh process that locked this external hard drive. The previous command shows all processes specific to the external hard drive. Now you want to kill all processes that are accessing the external hard drive:

killall mds

You can use the Apple Macintosh “Activity Monitor” to end all processes as well. The activity monitor has a graphical user interface. Finally, I was able to dismount this external hard drive with the following command:

diskutil unmount /Volumes/Time Machine Backups

I was able to use “First Aid” in “Disk Utility”. The first aid fixed the external hard drive problem. This allowed the client to keep their existing Time Machine Backups and continue with their automated backups.

You can find disk utility in “Applications” via the Finder tool. These instructions were written for an Apple Macintosh computer with Apple Macintosh operating system 10.13 which is High Sierra installed.

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Microsoft Edge Infected With Malware – Removal Instructions

I received another computer support request. This one deals with a web browser malware and or hijacker. Here is the original initial request:

“On my wife’s page she is getting a message from Microsoft Edge stating that www.security-errornetworks.xyz/main4smallvirus.html?controlnewsiteID=profile&popupmode=profile&siteID=profile. I as far as I know I do have a update waiting but I believe she was locked out after her last change from my page to hers. I ran a quick scan with McaFee and found no worries.

My concern is they are wanting her ID and password ***** sending it back on a non secure line. Only is it possible that this is a scam. I can give you the Telephone they say to call was(###) ###-####.”

Here is my initial original response:

That sounds like it might be a support scam. However, you might have malware and or spyware on your computer now. I recommend running a scan for malware and spyware.

I recommend downloading and using my preferred spyware removal tool. This is a free download. Also, you could perform a system restore.

Restore Microsoft Windows 10 back to before you were having this problem. This individual requested that I remotely connect to their computer and fix this problem. I ran a quick scan with my preferred spyware removal tool.

Two objects were detected and removed. I had this customer test the website in question with Microsoft Edge. The problem was successfully rectified.

You must know the difference between a computer virus and malware. Just because a McAfee virus scan did NOT find any viruses, does NOT mean that your computer has not been infected. Malware infects your computer in a different way.

This is why antivirus software is normally NOT effective at removing adware, malware, spyware, hijacker, etc. This was most likely a website hijacker. Each time this individual tried accessing the same website uniform resource locator they would get forwarded to a bogus website URL.

If I was NOT able to remove this malware I might have tried using two other spyware removal tools. However, you can spend time scanning your computer for infections into the wee hours of the morning to your hearts content, and be wasting time. Sometimes just performing a Microsoft Windows system restore is your answer.

This can save time and will completely reverse any malware infection(s). Click on the “Cortana” search icon. Type in “System Restore” in a search box. Choose “Create a restore point”.

You should have been taken to a window with “System Protection” tab selected. In this tab click on “System Restore…”. Click “Next” on “Restore system files and settings”.

Choose a restore point by clicking on one, then click “Next”. Try to choose a restore point back to before you were having this problem. Click on “Finish” to confirm your restore point.

Windows 10 system restore will need to restart your computer and can take awhile to run. Eventually Windows 10 will boot normal. Hopefully, this will fix your problem.

These instructions were written for a computer with Microsoft Windows 10 operating system installed. However, you can use these same principles for other Microsoft operating systems.