Samsung Group and Samsung Electronics finally concluded their investigation into what caused their Galaxy 7 fire incidents. They claim that batteries were responsible for some of these smart devices to catch on fire. Samsung used seven hundred engineers to test more than two hundred thousand devices and thirty thousand batteries.
United Labs, Exponent, and TUV Rheinland provided assistance with their own analysis. However, Samsung did not disclose their third party battery manufacturer. This South Korean company will no longer manufacture the Galaxy Note 7.
Three million of these devices were sold. Samsung claims that ninety six percent of these devices have been recalled. This company claims these batteries were unique to Samsung Galaxy Note 7.
If you still possess one of these Samsung Galaxy Note 7 devices you can receive an exchange and refund. You can start your Galaxy Note 7 exchange and refund process online. Also, you can call 1-844-365-6197.
Also, you can replace your device through your carrier or retailer you purchased from. Samsung will give you a one hundred dollar bill credit, if you exchange your Galaxy Note 7 with another Samsung device.