Skype Can’t Connect – How to Quickly Fix This Error

On August second two thousand fourteen, I was unable to sign in to Skype successfully. I kept getting a “Skype Can’t Connect” error message. I was using Linux Ubuntu 12.04 with Skype version 4.2.

I quickly looked on the Internet for some possible solutions. One was to try to delete my Skype folder. On linux you want to browse to your home folder and delete a .Skype folder.

It might be hidden so you can type in “ls -al” in a command prompt so that all your files and folders are listed. Also, you can quickly delete this folder with a “rm -fr .Skype” command. Any commands you type are without quotes.

Obviously you can use file manager to delete this folder, but since it is hidden you will want to enable “Show Hidden Files”. On Microsoft Windows XP, Vista, 7, and 8 you want to find a skype configuration folder somewhere under your user profile. On Vista, 7, and 8 you would browse to C:\Users\”your username”\.

Skype Can't Connect

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On Windows XP look for your profile under C:\Documents and Settings\”your username”\. Also, on any Microsoft operating system you could use a search tool and look for a Skype folder under your user profile. Make sure to not delete your Skype folder under “Program Files” on Windows XP or “Programs and Features” on Vista, 7, or 8.

Once you delete that Skype configuration folder try to start Skype up again and see if you are now able to successfully sign in. If that does not fix your issue you can try to sign in to your Skype account on If you are able to successfully sign in to web based Skype then it is not a problem with your Skype account.

In my case what fixed that “Skype Can’t Connect” error message was when I upgraded from Skype 4.2 to Skype 4.3 on Ubuntu Linux 64 bit. I quickly ran an “apt-get dist-upgrade” and skype was upgraded from a previous 4.2.x.x to Once I upgraded Skype to I tried signing in.

Now I was able to sign in successfully to Skype. Hopefully, these tips will help you to fix your “Skype Can’t Connect” error message on Windows, Linux, and maybe even possibly Mac operating systems.

10 Replies to “Skype Can’t Connect – How to Quickly Fix This Error”

  1. I’m having a problem with my skype too, it says that “Skype can’t connect” but I’m 100% sure that my username and password are correct. When I try to log it in, same username and pass and It was okay. Please help. I’m using windows 7, I have tried to reinstall skype but same problem, I have tried also to reformat my pc, change my IP address, check my firewall and disable and enable it but nothings change. I have tried to update skype and update my OS, but it didn’t work. I don’t know what’s happening now in my skype or my pc, can someone help me with this problem?

  2. What exact version of Skype are you trying to install ie. 6.13? You are correct if you are able to login with your Skype username and password at then it’s not a problem with your account. When you say you are trying to update your PC, do you mean Windows updates?

    You could try installing Windows 7 service pack 2, if you don’t already have it installed. Also, try to install all available Windows 7 updates. Another thing you could try is to use Revo Uninstaller to properly remove Skype, then try to reinstall it.

    Ccleaner is another application you could use after removing Skype and before reinstalling.



  3. You could try completely removing Skype. Then use a file and registry clean up tool like ccleaner or revo uninstaller. Once you perform that then try downloading and reinstalling Skype.

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