I received another customer question on a third party website, where I earn supplemental income answering computer and technology related questions. Here is the customers question below:
In Windows 10, I have clicked on a program in my apps to have it go to the system tray, but it will not go there. I have uninstalled the program and reinstalled it, but it still will not go there. It is my security program and my definitions will not download either, so what do I need to do?
This customer owns a Dell OptiPlex 980. They sent a message to the support team for this security software, but never heard back from them. This could be a gold tip.
Anytime you have computer problems on a Microsoft Windows XP, Vista, 7, 8, 8.1, or 10 you could potentially save alot of troubleshooting headaches and time. Performing a system restore Windows 10 solved this problem. Here is my response:
Also, you could try performing a system restore back to when you were not having problems with this software. Click the Windows 10 start menu icon in lower left corner. Select “Search” and type in “System Restore”.
Click on “Create a restore point”. A “System properties” window will open up. You should be in the “System protection” tab of that window.
Click on “System Restore”. Another “System Restore” window will open up. Click on “Next”. In the next window you will be able to select your restore point.
Also, you can place a check box in the “Show more restore points”. What you want to choose here is a date and time before you were having your current problem. In this example my customer’s security software quit working correctly.
My customer choose a restore point before they remember having this problem. Choose a restore point back to before you were having your current computer problem(s). Now you click “Next”.
In order to begin system restore, you select “Finish”. Your computer will have to reboot in order to restore it back to the restore point that you picked. You want to close any open files and applications.
This process can take awhile depending on your computer. If successful Windows will be restored back to the point you picked. This can potential revert any problems you were having.
Also, keep in mind that any software installed since this restore point you picked, will get removed. However, system restore does NOT meddle with any of your uses data. For example your documents, videos, music, etc. will not be changed or touched.