You tried to update firmware and software for your 320 GB Passport Essential Portable Hard Drive. That drive was installed, but to your knowledge, not registered by a consultant. That hard drive was purchased and installed on a Windows 7 operating system.
You did not see any instructions on how to proceed until you finished, when you found and printed out those software update instructions, including a variety of warnings of which you were not aware of. You can no longer access Smartware at all. To best of your knowledge you have no installation disk or files which would allow you to reinstall that program.
You might have correct firmware and software for that model of portable hard drive you purchased. It is recommended that you reinstall both firmware and Windows 7 software. Basically, you install that firmware first and then Smartware software.
You can view more detailed instructions at Western Digital's Smartware software update page. You can download a Smartware firmware update 2.003 and Windows Smartware software update release 18.104.22.168. Please follow their instructions and hopefully after reinstalling both firmware and software it will work this time.
This fix was written for a Western Digital 320 gigabyte passport essential portable hard drive connected to a computer running Windows 7 but can certainly be used to troubleshoot other Western Digital external hard drives connected to other versions of Microsoft Windows.
About Author Aaron J. Berg
Aaron J. Berg is the owner of Anet Computers, host of the Reality PC podcast, and blogger at AnetComputers.com. For over thirteen years, he worked for fortune 500 companies and the United States Federal government supporting computers. Now he helps you solve your most common computer problems.