A recent Windows 10 update caused Centurylink email customers quite a bit of grief. There email would NOT work after installing a Windows 10 update released in April 2018. One of these customers submitted their problem on a third party website where I earn supplemental income answering computer and technology related questions.
Here is the crux of their situation:
I’ve been trying to sign onto my email for six hours on my desktop without success. I’ve reset my password ***** through Centurylink support using Internet Explorer and now after those six unsuccessful hours Centurylink said Windows 10 had a recent update that has interfered with the access. Is it possible to remove the update?
This individual was still able to access their Centurylink email on a Windows phone. However, they could not on their Windows 10 desktop computer. Individuals from Centurylink indicated that this Windows 10 update was affecting multiple customers.
I was NOT able to track down the exact Microsoft Windows 10 update knowledge base that was causing this issue. I did NOT want to make the customer wait while I researched. I decided to cut to the chase and just perform a Microsoft windows system restore.
I found a restore point from April 10, 2018. I noticed quite a few updates had been installed on this date. Instead of trying to guess, I decided to just restore this computer back to April 10th.
This saves the customer time and also just cuts to the chase. If their would have only been one or two Windows 10 updates installed on this date, I would have tried to remove each Windows 10 update individually. What fixed this issue was a Windows 10 system restore.
However, removing the individual Windows 10 update that caused this problem, would have been sufficient. Click on the “Cortana” search icon. Type in “System Restore” in a search box.
Choose “Create a restore point”. You should have been taken to a window with “System Protection” tab selected. In this tab click on “System Restore…”.
Click “Next” on “Restore system files and settings”. Choose a restore point by clicking on one, then click “Next”. Try to choose a restore point back to before you were having this problem.
Click on “Finish” to confirm your restore point. Windows 10 system restore will need to restart your computer and can take awhile to run. Eventually Windows 10 will boot normal.
Hopefully, this will fix your problem.