Another computer problem on a third party website where I earn supplemental income answering computer and technology related questions. This time a Microsoft Windows customer was having problems with their Windows DVD player. This commercial DVD player software would just sit at “Loading” to no avail.
Here is their initial communications:
I bought a CD app so I can watch CD’s. I can’t get it to work and all the help is on line and I am really dumb on following direction on line. Next they keep asking for my account Pass Word and Email Address but nothing works so it go nowhere.
Don’t know where to turn.
I went through the proverbial software troubleshooting steps. I checked to make sure that more than one Windows DVD player process was not running. I was able to repair this application from within “Apps and Features”.
Also, I ran both “Cleaner and Registry” scans with my preferred PC optimization tool. I ran a system file check scan via the following command:
sfc /scannow
You need to type this command into a command prompt with administrator rights. All of the a fore mentioned steps did NOT fix this “Loading” problem. I went into “Settings” then “Update & Security”.
I clicked on “Check for updates”. There were a few updates missing. A quite large update downloaded and installed.
This update required a reboot. Once this Windows 10 computer rebooted, the Windows DVD player worked correctly. This is only a potential solution, as your computer may have different problem(s) causing this application to not work correctly. As of the time of this blog post creation, Microsoft charges $14.99 for this application.
Windows Media Player by default will NOT play DVD’s without installing the proper DVD codecs. Most DVD codecs for Windows Media Player are commercial. However, if you were NOT able to fix your Windows DVD player from getting stuck at “Loading”, I will provide you a bonus tip and link.
My preferred media player for Microsoft Windows is FREE and open source. It will play most DVD movies. I am NOT sure if Microsoft will issue a refund if end users cannot successfully load a DVD. Also, the ratings for this application on the Windows Store are NOT very high.