While downloading a song, you chose to remove a Jukebox All media player and your laptop froze after removing that music program. You then shut your computer off. Your computer turns on as if to load, but goes to a grey screen for a few seconds, then goes to a Windows logo as if to open, but does not ask for password and is in a frozen state.
After a minute or two it will make a beep noise. Windows will not boot. F2 and F12 were pressed, your computer tries to boot Windows but freezes.
You can boot your computer into Windows safe mode last known good configuration. Instead of hitting your F2 and F12 keys when your computer powers on, please press your F8 key until an advanced boot options menu opens. Select "Last known good configuration".
Hopefully, this will fix your issue. If successful, you may want to boot into Windows XP a few more times to make sure your issue was resolved. You can restore your Windows XP system to a state before Windows wouldn't boot successfully.
Basically, you pick a date before this started happening. I recommend picking a date before you removed that jukebox software. If successful you will be able to boot into Windows and try removing that software again.
This time I recommend booting into Windows safe mode with networking and then removing that software. Log on to Windows as Administrator. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.
System Restore starts. On a Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next. On a Select a Restore Point page, click a most recent system restore point in a On this list, click a restore point list, and then click Next.
You can try booting your computer into a recovery console using a Windows XP CD. When a Press any key to boot from CD message is displayed on your screen, press a key to start your computer from a Windows XP CD. Press ENTER when you see a message to setup Windows XP now, and then press ENTER displayed on a Welcome to Setup screen.
Choose an option to press R to use a Recovery Console. At a black command prompt type in "chkdsk c: /r" or "chkdsk c: /f" without quotes. Hopefully, a chkdsk will repair your installation.
Say yes to a prompt that asks you to run chkdsk at next reboot. If you answered yes then reboot your computer and chkdsk should start. Also, you can try performing a repair install of Windows XP with a Windows XP CD.
Basically, you shouldn't lose any data or software installed. Your Windows profile settings will change. When a Press any key to boot from CD message is displayed on your screen, press a key to start your computer from a Windows XP CD.
Press ENTER when you see a message to setup Windows XP now, and then press ENTER displayed on a Welcome to Setup screen. Do not choose an option to press R to use a Recovery Console. In a Windows XP Licensing Agreement, press F8 to agree to that license agreement.
Make sure that your current installation of Windows XP is selected in a box, and then press R to repair Windows XP. Follow those instructions on screen to complete Setup. As long as you have a valid COA certificate of authenticity you could borrow a friends Windows XP CD.
About Author Aaron J. Berg
Aaron J. Berg is the owner of Anet Computers, host of the Reality PC podcast, and blogger at AnetComputers.com. For over thirteen years, he worked for fortune 500 companies and the United States Federal government supporting computers. Now he helps you solve your most common computer problems.