Windows 10 Update Uninstalled Programs – Fix

Another computer problem with a Microsoft Windows operating system. This time a Microsoft Windows 10 update deleted a software program from an individual’s computer. The original initial question is quoted verbatim below.

While using Phoenix360. I got a screen msg about an update. I clicked to get. I started then stopped half way through. It cleared my System Mechanic from me computer. I need to get a download to get back. How?

Phoenix 360 is a computer optimizer software package. It is basically now known as System Mechanic Ultimate Defense. It includes malware, spyware, virus, etc. tools. What fixed this quagmire was performing a Microsoft Windows 10 system restore.

Click the Windows 10 start menu icon in lower left corner. Select “Search” and type in “System Restore”. Click on “Create a restore point”.

A “System properties” window will open up. You should be in the “System protection” tab of that window. Click on “System Restore”.

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Another “System Restore” window will open up. Click on “Next”. In the next window you will be able to select your restore point.

Also, you can place a check box in the “Show more restore points”. What you want to choose here is a date and time before you were having your current problem. Choose a restore point back to before you were having your current computer problem(s).

Now you click “Next”. In order to begin system restore, you select “Finish”. Your computer will have to reboot in order to restore it back to the restore point that you picked.

Performing a Microsoft Windows 10 system restore restored the Phoenix 360 software also known as System Mechanic. Finally, in closing here are some tips when performing a system restore. Never ever interrupt a system restore.

Once you click on “Finish” just leave your computer alone and be patient. Interrupting a system restore can and will have catastrophic results. Your Microsoft Windows 10 computer may not boot properly or at all. Microsoft Windows 10 system restore may not run or fail.

Often times Microsoft Windows 10 system restore will revert itself. My experiences with system restore, is that it is a pretty reliable program. It does not always work, but as long as you let it perform it’s task it will either restore Windows back to the date you specified or it will not restore.

Windows 10 Updates Cause – Alexa DOT to Stop Working Fix

Another computer problem caused by none other than Microsoft Windows 10 updates. This time an individual installed some Microsoft Windows 10 updates, and they were no longer able to control there Amazon Echo DOT wireless speaker. Here is the original question quoted verbatim.

Three days ago Microsoft did a three hour update on my computer, after which my ALEXA/DOT stopped working. Please give me assistance.

This individual owned a Dell Inspiron laptop with Microsoft Windows 10 operating installed. Their Amazon Echo Dot wireless speaker was not connecting wireless any longer after a Microsoft Windows 10 update(s) took three hours to install. Perform a system restore.

Restore your computer back to before you had this problem. Click the Windows 10 start menu icon in lower left corner. Select “Search” and type in “System Restore”.

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Click on “Create a restore point”. A “System properties” window will open up. You should be in the “System protection” tab of that window.

Click on “System Restore”. Another “System Restore” window will open up. Click on “Next”.

In the next window you will be able to select your restore point. Also, you can place a check box in the “Show more restore points”. What you want to choose here is a date and time before you were having your current problem.

Choose a restore point back to before you were having your current computer problem(s). Now you click “Next”. In order to begin system restore, you select “Finish”.

Your computer will have to reboot in order to restore it back to the restore point that you picked. This individual used my system restore tip and conferred with Amazon support and were able to fix their Amazon Alexa Echo Dot problem.

When in doubt, use deductive reasoning. Try to remember when your problem occurred. Also, try to remember what if any computer changes may have caused your problem.

Since this problem first started occurring after some recent Microsoft Windows 10 updates were installed, then logic tells you that it could have been the updates themselves that caused this debacle. Microsoft Windows system restore is a pretty good tool, when it does work. You should always keep a backup of your important data.

Also, never interrupt a Microsoft Windows system restore. As soon as you click on “Finish”, the system restore begins the process. Interrupting a Microsoft Windows system restore could potentially cause a further quagmire, to the point that Microsoft Windows will become corrupt enough that it will not boot successfully again.

Windows 7 to Windows 10 Upgrade Failed – Solution

Another Microsoft Windows computer problem on a third party website where I earn supplemental income answering computer and technology related questions. This one deals with upgrading from Microsoft Windows 7 to Microsoft Windows 10. Here is the initial question quoted verbatim.

I have a DELL Latitude 5480 laptop with windows 7. I want to upgrade to windows 10. Bought the upgrade from Best Buy.


Got it running through the upgrade but for whatever reason won’t finish it and send me back to windows 7. Need help. Thanks

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When it comes to upgrading from Microsoft Windows 7 to Microsoft Windows 10, you need to make certain you upgrade like to like. For example if you have Microsoft Windows 7 Home edition installed you can ONLY upgrade to Microsoft Windows 10 Home edition. You cannot upgrade from Microsoft Windows 7 Home edition to Microsoft Windows 10 Professional.

I have included a list of Microsoft Windows 7 and Microsoft Windows 10 operating systems.

Windows 7 Starter

Windows 7 Home Basic

Windows 7 Home Premium

Windows 7 Professional

Windows 7 Enterprise

Windows 7 Ultimate

Windows 10 Home

Windows 10 Professional

Windows 10 Professional Workstation

Windows 10 Enterprise

Windows 10 Education

Windows 10 Professional Education.

Remember when upgrading from Microsoft Windows 7 to Microsoft Windows 10, you must upgrade from like to like versions.

Your PC Did Not Start Correctly Windows 10 – Troubleshooting

Another computer problem with Microsoft Windows 10 operating system. Here is the original question on this third party website where I earn supplemental income answering computer related questions.

“I have an Acer foot wide laptop with Windows 10 on it. Something has gone really wrong in that it won’t boot. All I get is “your PC did not start correctly,” it then goes to “auto repair” (restarts it) and the same thing happens.

I’ve tried looking around in Advanced Options, but I’m afraid I’ll kill it all the way :). What can I do? I would at least like to use it to get on line…Help.

This individual owned an Acer Aspire 1551. laptop computer with Windows 7 operating system installed originally. I do NOT know if they upgraded Windows 7 to Windows 10. You may want to perform a fresh install of Windows 10 rather than performing an upgrade.

This individual was given two options. Continue Troubleshoot or Turn off your PC. They choose troubleshoot and were given further options.

Reset this PC or Advanced options. When selecting Advanced Options they were given these options. System Restore, System Image, Startup Repair, Command Prompt, Startup Settings, and Go back to the previous build.

From my experiences Startup Repair very rarely fixes any issue. However, you can attempt to repair your system by just performing a system restore. Choose a restore point back before you were having this problem.

Often times System Restore will not work if Windows will not boot. It just depends on your situation. If system restore fails then, try a “Reset this PC” instead.

You will have two choices. One will remove all data and applications. The other one will save your data but will remove all applications. Reset your PC to fix your problem.

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This individual ran a Reset This PC. However, they interrupted the reset as the hard drive light was still flickering. Once they interrupted the reset this PC, they were no longer able to run it again.

This is my gold tip of this blog post. DO NOT INTERRUPT a system restore and or a Reset This PC when it is running. These processes can take hours and even possibly days, if the file system is corrupt, failing hard drive, etc.

If a Reset PC fails, then you can boot into Last Known Good Configuration, Safe Mode, Safe Mode With Command Prompt, or Safe Mode With Networking. Last known good configuration will try to boot into Windows with the last known good configuration that was successful. If that does not fix your problem, then you can run some scans in safe mode.

You want to run malware, spyware, virus, system file check, and check disk scans. Type the following command into a command prompt windows.

sfc /scannow

Do NOT interrupt this scan. I would run this scan three times, as I have noticed better results running a system file check scan multiple times. Also, type the following into a command prompt window.

chkdsk c: /f /r

This is a comprehensive check disk scan with 5 major stages. Do NOT interrupt this scan. After it is completed it will notify you. Restart your computer and see if both of these scans fixed your problem. If you still have problems, perform malware, spyware, and virus scans.

Microsoft Windows 10 includes a free already installed malware, spyware, and virus scanner called Windows Defender. Run a full scan. If for some reason Windows Defender will not work, then boot into safe mode with networking.

Download a malware and spyware tool. Also, download a antivirus tool. I use Emsisoft Emergency Kit, and Superantispyware.

Also, I use Avast and AVG free antivirus. All of these tools have free versions that you can use. Finally, when in doubt, take your computer to a computer repair business.

At the very least they will try to recover your important data. A best case scenario is that they will be able to fix your PC did not start correctly Windows 10 problem. If necessary, they will reinstall Microsoft Windows 10.

You would have to restore your important data and reinstall all of your software applications. If you are technology capable you could reinstall Windows 10 operating system after recovering any important data.

Can’t Print After Update to Windows 10 – Troubleshooting

I received another Microsoft Windows 10 request. Imagine that with the world’s worse operating system. Anyways, here is the original initial request:

“Can’t print to either of my printers from my laptop after a Windows update. Can you please tell me how to get these working again.”

Here is my response:

You may need to reinstall the printer software. At the very least try to verify if the printers are listed in “Printers and scanners” on Windows 10 or “Devices and Printers” in Windows 7. Are these printers connected via USB or wireless?

If wireless make sure the internet protocol address is correct for these printers in the printer properties. I can give you more detailed instructions if I know what exact version of Microsoft Windows you are using. This individual was using a computer with Microsoft Windows 10 operating system.

They kept receiving a driver unavailable error message. I was able to remotely connect and fix this proverbial Microsoft Windows 10 update debacle. First thing I performed was to browse into printer properties for both printers.

Type in “Printers & scanners” into a search bar in Microsoft Windows 10. Select your printer by clicking on it. Select “Manage”.

Now you want to go into printer properties by clicking on “Printer properties” on left hand side. Document any important printer configuration settings. The internet protocol address should be listed in “Location” on the “General” tab.

You want to make certain you document at the very least the internet protocol address if the printer(s) is connected wireless. Also, you want to find out the exact printer model(s) in case you need to download printer drivers and software. Often times I am able to find the installation software for printer(s) on an individuals computer in the “Downloads” folder.

However, I would not count on this. This individual had attempted to remove and reinstall these printers to no avail. After documenting printer information, I went ahead and went into “Programs and Features” and removed both printers.

Also, I browsed to “Printers and Scanners” and made certain there were no printers listed here. I proceeded to use my preferred PC optimization tool. I ran both cleaner and registry scans.

Microsoft operating systems are notorious for accumulating junk, temporary, cache, Internet cache, etc. files. Also, the Microsoft Windows registry entries for printers can become corrupt. I was able to install both printers successfully.

However, there were pit falls involved when I tried to just reinstall the printer software again over the previous installation. You may run into issues where by after a Microsoft Windows 10 update, that no matter what you try, you cannot fix a problem. This is when perhaps performing a Microsoft Windows 10 system restore is apropos.

Click on the “Cortana” search icon. Type in “System Restore” in a search box. Choose “Create a restore point”.

You should have been taken to a window with “System Protection” tab selected. In this tab click on “System Restore…”. Click “Next” on “Restore system files and settings”.

Choose a restore point by clicking on one, then click “Next”. Try to choose a restore point back to before you were having this problem. Click on “Finish” to confirm your restore point.

Windows 10 system restore will need to restart your computer and can take awhile to run. Eventually Windows 10 will boot normal. Hopefully, this will fix your problem.

Also, you could try uninstalling the Microsoft Windows 10 update that caused your printer(s) to quit working. This would require you to know the exact knowledge base that was installed. Here is an example fictitious knowledge base:

KB123456

This might not be feasible since often times Microsoft deploys multiple Windows 10 updates at a time.

Windows 10 Advanced Options – Can Fix Windows

Another Microsoft Windows 10 update finds a victim. This time I received another help request for a computer with Microsoft Windows 10 operating. Here is the initial original request:

“Hello, my laptop wouldn’t turn on!! Don’t know what to do as I think due to last time updated windows it is running through a problem. If you can suggest something please?

I am not too sure about it but I think I installed the windows 10 update. Led lights are on there are two options restart or advanced troubleshoot.”

Here is my initial original response:

Are you able to access the advanced troubleshooting menu? If so, you can perform a system file check and check disk scan. Select “Troubleshoot” then select “Command Prompt”.

In a command prompt window, type this command:

sfc /scannow

Once that system file check scan completes you can then run a check disk scan. Type this command:

chkdsk c: /f /r

Type Y for yes if a volume in use message is displayed. Once these two scans complete, then reboot your computer and see if it will boot properly. Also, make certain you do not have any external devices attached.

For example USB flash drive, external hard drive, external printer, etc. The last two stages can take quite some time. Hopefully, the check disk scan will fix your problem.

You could try performing a “Reset this PC” or System Restore. Actually system restore should not remove your programs. Restore windows back to before you were having these problems.

If system restore does not work you could try Reset this PC. There are two choices with reset this PC. The first one will save your personal files.

The second one will wipe your entire hard drive so just to warn you about reset this PC. In order to access Microsoft windows system restore and reset this PC, you need to enter the advanced troubleshooting menu. In certain cases Microsoft Windows 10 will present you with two options, repair or troubleshoot.

Once you select “Troubleshoot” and enter advanced troubleshooting, you will be able to use advanced troubleshooting tools. There may be a “Reset this PC” option when you first select “Troubleshoot”. This will allow you to reset your Microsoft Windows 10 computer back to when it was first installed.

There are two choices:

* Keep my files
* Remove everything

Keep my files will keep your personal files. However, this tool will remove all your installed applications and programs. Remove everything is quite self explanatory.

All of your data will be removed and your hard drive will get formatted. Microsoft Windows 10 will then be reinstalled. There is a possibility that reset this PC will not work.

If this is the case, then you want to try to perform a Microsoft Windows system restore. In the “Troubleshoot” screen you should see “Advanced Options”. In advanced options you should find “System Restore”.

You will want to choose a restore point back to before your Microsoft Windows 10 computer booted successfully. There is a possibility that a system restore will fail. If you have exhausted all other tools, you might be able to fix Microsoft Windows 10 with “Go back to the previous build”.

Go back to the previous build is similar to Microsoft Windows system restore. It will remove all software installed since that previous build. Also, some of your Microsoft Windows settings may get lost.

This tool will also keep your personal files. Hardware device drivers will get reverted back to the previous Microsoft Windows 10 operating system build. If you have attempted all of these troubleshooting tools and still cannot fix Microsoft Windows 10, then you might be fucked.

You could try creating a Microsoft Windows 10 USB recovery drive. You would boot off this recovery USB flash drive and perform all of the previous troubleshooting steps. You might save yourself time and sanity by just reinstalling Microsoft Windows 10 after backing up any important data first.

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Family Tree Maker 2017 Software – Missing From Computer

Another computer support request. This time an individual had lost their all too important Family Tree Maker 2017 software. Here is their original initial request:

“Hi, after rebooting my Windows 10, several apps while taking off my screen. One of which was my family tree maker 2017. How do I get that app back?”

Here is my original initial response:

You can type into Cortana search bar “Add or remove programs”. Select Add or remove programs. Scroll through the list of programs installed on your computer.

If Family Tree Maker 2017 is missing, you might be able to get it back by performing a system restore. Restore windows back to when Family Tree Maker 2017 was still installed on your computer. I can give you more detailed instructions for system restore.

This individual was NOT able to restore Microsoft Windows 10 back to before this Family Tree Maker 2017 software went missing. Also, they requested that I remotely connect to their computer and fix this problem. I obliged and was able to restore their software.

I immediately verified their “Apps and features” list. Also, I verified their system restore points. I adjusted the file allocation space quota for restore points, so that in the future more restore points would be created. I then went searching for family tree maker software on their computer.

There was a Family Tree Maker 2017 software entry under the Windows 10 start menu. However, there was only the uninstall link. I found the Family Tree Maker 2017 software download under what is apropos the “Downloads” folder for this individuals Microsoft Windows 10 profile.

I started the installer and sure enough I was able to restore Family Tree Maker 2017 software. However, restoring this individuals data was a different story. I do NOT use most software that my clients use on a daily basis.

I had to scramble to figure out how to restore this clients family tree. They allegedly had written a family genealogy book with this software. Anyways, the first time I tried to import their family tree, none of their data remained permanent.

This was a colossal fuck up. The next time Family Tree Maker 2017 software was opened the data went missing. A quick Internet search revealed that all I needed to do was restore the correct database.

You click on “File” from the top menu and then select “Restore…”. Now you browse to the family tree backup that you want restored. Family Tree Maker 2017 software backups have a .ftmb file name extension.

Once you have found your backup that you want to restore, you just click on “Open”. Depending on how large this backup is, it can take a few minutes for this backup file to get restore. You must also save this restored file onto your hard drive, which is quite strange to me.

Anyways, once your backup is successfully restored, there will be some optional choices presented to you. You can restore sync files and or replace historical events. This individual did NOT want to perform either choice.

They then opened Family Tree Maker 2017 software and sure enough all of their data was restored. These instructions were written for a computer with Microsoft Windows 10 operating system and Family Tree Maker 2017 software installed. You can use these instructions as basis points for other Microsoft operating systems and perhaps other versions of Family Tree Maker software.

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Windows 10 Start Menu Not Working – Corrupt Profile Fix

Another individual with Windows 10 start menu not working. I received another request from a third party website where I earn supplemental income answering computer and technology related questions. This is the initial original request:

“Hello, Windows 10 start menu is not working. I have tried different solutions and with no luck. I tried the power shell recommendations.

And from what I have read, this is becoming an issue with a lot of users.”

Here is my initial original response:

You might be able to perform a Windows system restore. Restore Windows back to before you were having this problem. Press Ctrl Alt Delete keys at the same time.

A blue windows should open up. Select “Task Manager”. Click on “File” from top menu.

Select “Run new task”. Place check next to “Create this task with administrative privileges”. Type in “cmd” without quotes”.

Click on “OK”. Type this command into a black command prompt window:

rstrui.exe

A system restore windows should open. Click on “Next”. Choose a restore point by clicking on one, then click “Next”.

Try to choose a restore point back to before you were having this problem. Click on “Finish” to confirm your restore point. Windows 10 system restore will need to restart your computer and can take awhile to run.

Eventually Windows 10 will boot normal. Hopefully, this will fix your problem.

This individual could not fix this issue with Microsoft Windows system restore because they only had restore points dating back to after this problem started occurring. This client requested that I remotely connect and attempt to fix this problem. I of course obliged.

I performed my usual troubleshooting. I ran a system file check with this command:

sfc /scannow

I checked out what Microsoft Windows 10 updates had been recently installed. I am pretty certain that a Microsoft Windows 10 update was the culprit. However, since there were not any restore points available back before this problem began, caused me further troubleshooting.

I made certain that I ran scans for malware, spyware, and viruses. It is better to NOT over look the potential of one of those a fore mentioned culprits causing this problem. This time I did NOT kick off a check disk scan because this individual had already ran this scan.

Also, they had performed an system file check scan but told me after I had started this scan. Also, I used my preferred PC Optimization tool. Instead of fucking around with Microsoft Windows 10 updates, I decided to enable the administrator account.

I let this individual know that this account had been enabled and did NOT have a password. I concluded that it may have been a corrupt Microsoft Windows 10 profile. I asked this client to restart their computer and login with the administrator account.

If the Windows 10 start menu not working problem disappeared then indeed it was a corrupt profile. Also, I informed this individual that if that was the case they needed to create another Microsoft Windows 10 profile and move all their user data to the new profile. I informed them that they would NOT need to worry about any of their programs being removed.

I did NOT hear back from this individual, so I assume this solved their problem. Microsoft Windows profiles becoming corrupt is nothing new. However, I never waste time trying to fix a corrupt Microsoft Windows profile.

There can be many reasons why they become corrupt. From my experiences they are extremely difficult if not impossible to repair. You can actually save time and possible headaches by just creating a new Microsoft Windows profile and moving your data from the old profile.

These instructions were written for a computer with Microsoft Windows 10 operating system installed. You can use these instructions as a basis for other Microsoft operating systems.

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Malware Removal Windows 10 – Instructions For Blue Screens

Another computer problem in the world order. This time an individual is having blue screen problems with Microsoft Windows 10 operating system. What else is new in Microsoft land?

Here is their initial request:

“Scanning for malware and computer went to blue screen and will not boot. Can it be recovered?”

This individual was using a Dell Inspiron computer with Microsoft Windows 10 operating system installed. They were NOT able to use system restore. I was NOT able to remotely connect to this computer and you will find out the error soon enough.

Here is my response:

Are you able to boot into the advanced options? If so try command prompt safe mode with networking option. If you are unable to access the advanced options menu, then you can create a recovery drive.

You would need another computer with Windows 10 to create this USB flash drive. Anyways, you can type in this command to run a system file check:

sfc /scannow

I recommend running it two or three times. This individual could NOT download any remote support software. They received the following error message:

“…is not recognize as an internal or external command, operable program or batch file.”

You are receiving this error when trying to download from the Internet, could be because your computer is having problems. I would recommend running malware, spyware, and virus scans. You can use my preferred spyware removal tool.

I can provide a link to the free version if you want. You can run a virus scan with Windows defender that is built into Microsoft Windows 10. What program were using to scan for malware?

This individual was NOT able to download anything from the Internet. Desperate times require desperate measures. You might be able to run a scan with Windows defender in command prompt.

I am looking for the exact command to run. Please type the following command including the quotes:

“%ProgramFiles%\Windows Defender\MpCmdRun.exe” -Scan -ScanType 1

You should be able to open up another command prompt with administrator rights while system file check scan is still running. This individual received a cannot find path specified error. This is a common occurrence in Microsoft Windows when malware, spyware, viruses have infected your computer.

Even a corrupt Microsoft Windows installation will cause these types of error messages. You can try this command instead:

“%ProgramFiles%\Windows Defender\MSASCui.exe” -QuickScan

This command will try to open the Microsoft Windows Defender graphical user interface and perform a quick scan. This individual was still not able to start a Windows Defender virus scan. Can you browse to this folder?

C:\Program Files\Windows Defender

You would need to use this command twice to go to the root of C:

cd ..

Then type in:

cd Program Files

cd Windows Defender

If you are able to get to that directory you can enter these commands:

MpCmdRun.exe” -Scan -ScanType 1

MSASCui.exe” -QuickScan

After the system file check scan is complete then restart your computer and see if you are able to boot into normal windows mode. If you cannot then you can try performing a check disk scan. Type this command:

chkdsk c: /f /r

Type Y for yes at a volume in use message. Restart your computer and do not touch the keyboard. A check disk scan should begin within 10 seconds.

If a check disk scan does not begin, type the command again and schedule it again. Running system file check and check disk scans might fix your computer enough so that it will boot normally. This individual had been using Spyhunter to scan for malware.

These tactics did NOT fix this Microsoft Windows 10 problem. Have you tried a “Reset this PC”? After running system file check and check disk scans sometimes system restore and reset this PC will work.

If you do NOT have any important data on that computer, you might be able to perform a factory recovery or reset. You might find it in a F11 or F12 menu. You would press one of those keys before Windows tries to boot.

If you know your Dell service tag, then you can try to find out how to perform a factory reset on the Internet. Since I do NOT own any newer Dell computers, it is difficult for me to know what keystroke will take you to a factory reset option. I know that older Dell computers would sometimes include it in the F8 advanced boot options menu.

This is one of those cases where preventative maintenance may have been productive. Here is a gold tip. You should always make sure you have recovery media as soon as you purchase a new computer.

Most computer manufacturers are cheap and will not include recovery discs. However, most of them give you the ability to create recovery media. Create your recover media as soon as you receive your new computer.

Microsoft Windows 10 has another option to create recovery media. However, you would need a second computer with Microsoft Windows 10 operating system installed. You would then create a recovery drive with that second computer.

If you are technology proficient enough, you can take the hard drive out of this computer and install it in another computer with Microsoft Windows 10 operating system. You would then perform your malware, spyware, and virus scans. You cannot perform a system file check in this manner.

However, you can perform a check disk scan. Also, you could use my preferred PC optimization tool to clean up junk files and the windows registry. If you are still not able to fix your Microsoft Windows 10 blue screen problem, then you potentially could purchase recovery discs from Dell, Amazon.com, and or eBay.com

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Video TDR Failure NVLDDMKM.SYS – Windows 10 BSOD Diagnosis

Another computer problem in the world order with Microsoft Windows 10 operating system. What a crappy operating system Windows 10 is. Anyways, this time an individual kept receiving the proverbial Microsoft blue screen of death.

Here is their initial request:

“Windows 10 – Video_TDR_Failure (NVLDDMKM.SYS) Video TDR Failure.”

This error can be caused by many reasons. I am always suspicious on a computer with Microsoft Windows 10 operating system installed, that perhaps malware, spyware, virus, etc. are the culprit. Yes those nasty infections can and will fuck with video drivers.

NVLDDMKM.SYS is part of the Nvidia graphics driver sub system. Here is my response to this request:

Please restart it into just “Safe mode with command prompt”. In a command prompt run a system file check scan:

sfc /scannow

Also, you can try “Last known good configuration”. Another scan to run is:

chkdsk c: /f /r

This individual was able to boot this computer into “Safe mode with networking” after performing two system file check scans. I remotely connected and performed my usual troubleshooting. I ran a scan with my preferred malware and spyware removal tool.

This individual had another third party malware removal tool. However, both of these tools did NOT find any objects. Also, I ran a full scan with Microsoft Windows Defender. Microsoft Windows Defender did NOT find any objects.

I then used my preferred PC optimization tool. This tool almost always finds junk files and will clean up the windows registry. I checked Microsoft Windows updates and device manager.

I did NOT notice anything out of the ordinary. This computer would NOT boot without a blue screen of death. Luckily this computer would boot into “Safe mode with networking”. Finally, I scheduled a check disk scan.

However, this did NOT solve the problem. Another area that you can try to diagnose is Video drivers. When researching this further there could be problems when updating your Nvidia video graphics card drivers. Also, Microsoft Windows system restore would NOT work because there were no restore points.

I tried to perform a “Reset this PC” but would not work in safe mode with networking. This computer required the creation of Microsoft Windows 10 recovery drive. Type in “Recovery Drive” into a Cortana search bar.

Choose “Create recovery drive”. If you choose to leave the check box for “Back up system files to the recovery drive” this will allow you to reinstall Microsoft Windows 10. You will need a universal serial bus flash drive with at least 512 megabytes in size.

You do NOT need to create this drive on the same computer that you are having problems with. You can use another computer with Microsoft Windows 10 operating system installed. Then you would boot off this recovery drive.

This allows you to access command prompt, system restore, reset this PC, etc. Also, you would be able to reinstall Microsoft Windows 10 if necessary. Some end users on the Internet were claiming that Microsoft Windows updates caused this Video TDR Failure NVLDDMKM.SYS blue screen.

If this were the case in your situation, you could try manually uninstall the culprit Microsoft Windows update. Browse into “Settings”. Now you want to choose “Update and Security”. Click on “View update history”.

Click on “Uninstall updates”. Select the offending Microsoft Windows update by clicking on it. Then choose “Uninstall”.

Some other individuals were claiming that upgrading their Nvidia graphics card drivers was the culprit. They recommended reverting back to the previous driver version before these blue screens appeared. Microsoft blue screen of death problems can be quite difficult if not impossible to diagnose.

Hopefully, some of these tactics helps you diagnose your Video TDR Failure NVLDDMKM.SYS blue screen problem.

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