I received another computer support request. This one deals with a web browser malware and or hijacker. Here is the original initial request:
“On my wife’s page she is getting a message from Microsoft Edge stating that www.security-errornetworks.xyz/main4smallvirus.html?controlnewsiteID=profile&popupmode=profile&siteID=profile. I as far as I know I do have a update waiting but I believe she was locked out after her last change from my page to hers. I ran a quick scan with McaFee and found no worries.
My concern is they are wanting her ID and password ***** sending it back on a non secure line. Only is it possible that this is a scam. I can give you the Telephone they say to call was(###) ###-####.”
Here is my initial original response:
That sounds like it might be a support scam. However, you might have malware and or spyware on your computer now. I recommend running a scan for malware and spyware.
I recommend downloading and using my preferred spyware removal tool. This is a free download. Also, you could perform a system restore.
Restore Microsoft Windows 10 back to before you were having this problem. This individual requested that I remotely connect to their computer and fix this problem. I ran a quick scan with my preferred spyware removal tool.
Two objects were detected and removed. I had this customer test the website in question with Microsoft Edge. The problem was successfully rectified.
You must know the difference between a computer virus and malware. Just because a McAfee virus scan did NOT find any viruses, does NOT mean that your computer has not been infected. Malware infects your computer in a different way.
This is why antivirus software is normally NOT effective at removing adware, malware, spyware, hijacker, etc. This was most likely a website hijacker. Each time this individual tried accessing the same website uniform resource locator they would get forwarded to a bogus website URL.
If I was NOT able to remove this malware I might have tried using two other spyware removal tools. However, you can spend time scanning your computer for infections into the wee hours of the morning to your hearts content, and be wasting time. Sometimes just performing a Microsoft Windows system restore is your answer.
This can save time and will completely reverse any malware infection(s). Click on the “Cortana” search icon. Type in “System Restore” in a search box. Choose “Create a restore point”.
You should have been taken to a window with “System Protection” tab selected. In this tab click on “System Restore…”. Click “Next” on “Restore system files and settings”.
Choose a restore point by clicking on one, then click “Next”. Try to choose a restore point back to before you were having this problem. Click on “Finish” to confirm your restore point.
Windows 10 system restore will need to restart your computer and can take awhile to run. Eventually Windows 10 will boot normal. Hopefully, this will fix your problem.
These instructions were written for a computer with Microsoft Windows 10 operating system installed. However, you can use these same principles for other Microsoft operating systems.