HP Printer Keeps Going Offline – Possible Fix

Another printer problem in the world order. This time an individual was having problems with their printer continually going into offline mode. The original initial request is quoted verbatim below.

My HP envy 7155 printer quit working. The computer says it is not online. I can’t turn it off or on and the screen shows the number 00829C98.

What is wrong with it?

This individual was using a computer with Microsoft Windows 10 operating system installed. You will want to power off your printer. Disconnect your power cable from the wall outlet.

Disconnect the Universal Serail Bus printer cable from both your printer and computer. Now press and hold the power button on your printer for 30-60 seconds. Leave that printer disconnected from power for 5-10 minutes.

Reconnect Universal Serial Bus cable and power cable. Power on your printer and see if it will now print.

The above instructions fixed this problem. However, printer offline errors are common and NOT always a hardware problem. If the above instructions did NOT resolve your issue, then you need to remove and reinstall the printer driver and software.

If you are using an Apple Macintosh computer, remove all instances of your printer software from “Applications”. Also, you can use finder to remove your printer software from “Applications”. Click on “Go” at the top menu bar.

You should see “Applications” in a list. Remove all instances of your printer from “Printers & Scanners”. In order to get to “Printers & Scanners” click on the “System Properties” gear icon down below in your dock. Highlight your printer and then click the minus sign (-) to remove that printer. Download and install the printer software from this web link below.

Please do NOT connect your printer to your Apple Macintosh computer, until instructed to do so by the installation program. You can use “Finder” to find your downloads. Finder is located in your dock down below.

Look for your “Downloads” folder. Once you open up Finder you will see your Apple Macintosh username on the left hand side. Click on your username to expand those contents.

You should see a “Downloads” folder. This official Apple support link has more details and pictures about finder that may help you use that tool. If you are using Microsoft Windows 7 operating system, then follow these instructions.

Remove the printer software from “Programs & Features”. Then remove the printer from “Devices & Printers”. Now type the following command into a run box:

printui /s /t2

Select your printer and click on “Remove…”. Select “Remove driver and driver package.” Click “OK” then click on “Yes”.

Click on “Delete”. Then download and reinstall the printer software. If you are using Microsoft Windows 10 operating system, then follow these instructions.

Remove the printer software from “Apps & Features”. Then remove the printer from “Printers & scanners”. Now type the following command into a run box:

printui /s /t2

Select your printer and click on “Remove…”. Select “Remove driver and driver package.” Click “OK” then click on “Yes”.

Click on “Delete”.

Now download and reinstall the printer software. These instructions were written for a Hewlett Packard 7155 printer with Microsoft Windows 10 operating system. The Apple Macintosh operating system instructions are for newer Apple Macintosh operating systems in the High Sierra, Mojave, etc. realm.

Those instructions for the hardware troubleshooting of your printer's offline error can certainly be used for other printer manufacturer’s. For example Brother, Lexmark, Dell, etc.

HP Printer Keeps Going Offline – Possible Fix Video Transcript

00:17

estás at ronconi day in a computer calm

00:22

or through video poverty ie obviously my

00:26

voice is not normally that that low and

00:29

let me perform a quick audio check the

00:34

boy II obviously my voice is not

00:37

normally that that low and let me

00:40

perform he's on the live but I don't

00:43

hear any check the IE obviously my voice

00:47

is not normally that that low hmm and

00:50

let me perform he's alive but I don't

00:54

hear any object the boy II oh there's

00:56

all my voice is not normally that I

01:01

haven't livestream so sorry about that

01:04

[Laughter]

01:07

speakers hooked up because I'd get

01:09

feedback and I don't have any headphones

01:13

on so it's all good

01:14

alright that hopefully will be the last

01:16

interruption so from now on I'm gonna

01:18

try to livestream my videos just save

01:20

some time so let me cut to the chase HP

01:22

Envy 7155 printer quit working the

01:27

computer says it is not online I can't

01:31

turn it off or on and the screen shows

01:33

the number 0 0 8 to 9 CC 98 what is

01:39

wrong with it well it's a

01:41

hewlett-packard printer that one's

01:45

pretty self-explanatory you ask yourself

01:47

well what's wrong with this printer well

01:49

if it's a Hewlett Packard that should be

01:52

like fill in the blank

01:56

it's a HP Envy 7155 it's a photo model

02:02

they claimed it was happening for a few

02:05

days

02:05

what else here's how to solve this is

02:11

very common you'll see this a lot and

02:13

it's not just exclusive to Windows it's

02:16

also occurs on Mac and crap operating

02:19

system so micro crap

02:20

Micra [ __ ] micro slop wind blows

02:22

operating system and also Mac and crap

02:24

Linux

02:26

I don't really support Linux very often

02:29

I haven't really

02:30

notice that as a problem the printer

02:33

goes offline that is very common it

02:36

really depends on the situation it could

02:38

be hardware it could be software but let

02:40

me cut to the chase in this scenario it

02:43

was hardware so here is how you can

02:45

solve potentially possibly fix this

02:48

problem what you do is quite easy you

02:52

power off the printer a lot of printers

02:55

have on/off buttons some of the cheaper

02:57

ones do not you'll you'll have to unplug

03:00

it from the wall here I'm saying either

03:03

power off the printer and then also

03:06

disconnect it from the wall some

03:08

printers have hardwired power cables

03:11

that you have to plug to disconnect it

03:16

to unplug it it has to be from the wall

03:18

some have an adapter where the cable

03:22

attaches just remove it from all

03:26

electricity then what you do is you

03:28

press and hold the power button on the

03:31

printer for 30 seconds to a minute press

03:35

the power button hold it with the the

03:38

printer unplugged

03:40

after a minute then what you do is leave

03:45

the printer alone don't plug it back in

03:48

don't touch it

03:49

leave it disconnected from power for 5

03:53

to 10 minutes then what you do is then

03:56

go ahead and plug it back into the wall

03:59

outlet power up let it initialize it

04:03

could be a few minutes depends on then

04:05

try to print I don't know what the

04:08

percentages are but quite often that

04:11

solves the problem and that is what

04:12

fixed this problem printers are very

04:15

flaky especially the not the laser but

04:20

the you know gas jets whatever you know

04:24

I'm saying the ink Jets excuse me the

04:26

ink Jets it doesn't really doesn't

04:29

matter how much you pay here's here's an

04:31

extra bonus tip if you can afford the

04:34

money you could probably get a good you

04:37

even used or even refurbished there's

04:39

nothing wrong with used I know the

04:40

[ __ ] YouTube technology shells are

04:43

anal-retentive and they just oh they get

04:46

all bent out of shape if you dare tell

04:48

people that you can use used computers

04:51

or you can buy use printers or buy used

04:53

printers or use tablets or use laptops

04:56

they just have seizures and I don't know

04:58

what the [ __ ] that YouTube technology

05:00

shields problems are oh that's right oh

05:02

wait they're Cheryl's that's why all

05:04

right you might be able to pick up a

05:08

laser jet printer for maybe two or three

05:10

hundred its and then just perform their

05:12

due diligence research find out the

05:16

model that you're interested in you can

05:19

get used laser printers on Amazon eBay

05:23

Craigslist blah blah blah blah that's

05:26

probably your best bet but this video

05:28

wasn't about laser jet printers but I

05:29

just throw you a bonus tip that might be

05:32

productive you know I'm saying so that's

05:33

what fix this problem was just powering

05:36

off the printer

05:37

there's a nut there's these printers are

05:39

very flaky they're susceptible to

05:41

electrostatic discharge called ESD if

05:45

you study physics you know what that is

05:47

electronic devices just get flaky and

05:50

sometimes what you do is you have to

05:52

remove that electrostatic discharge as

05:55

it's causing problems and with printers

05:58

the easiest way is just follow my

06:01

instructions that's how you get rid of

06:04

that ESD and then that solves the

06:06

problem a lot now I'm gonna this is a

06:08

little bit over time and some bonus tips

06:10

that is what solved this problem but I

06:13

don't know the statistics I can't tell

06:15

you I can't say well 50% now that's not

06:17

high roll you may work and may not if

06:20

that does not solve your problem where

06:22

with and and you can use these tips for

06:27

other printer manufacturers I just

06:28

decided to tailor the search engine

06:30

optimized keyword for HP's because they

06:33

specified it was in HP so I was like wow

06:35

[ __ ] it why not

06:36

however Lexmark brother Canon sharp

06:41

doesn't matter what printer you can use

06:44

the same tip you follow the exact same

06:46

instructions only for whatever printer

06:49

and that might fix the printers off line

06:51

printers offline that is a very common

06:54

problem

06:55

usually it's either the hardware or the

06:57

software so now I'm gonna give you some

06:59

overtime some bonus tips on if it's

07:03

software if it wasn't hardware and you

07:07

reset the printer and you you know I'm

07:10

saying press the power button and let it

07:14

sit there and think also I think

07:16

printers can get can no I don't know if

07:19

they over they may overheat to they get

07:21

really hot well it's an electronic

07:23

device and it has circuits has circuit

07:26

boards so anyways if that doesn't not

07:28

solve your problem then it's software

07:30

but I'm you're gonna have to click on

07:32

the link in the description box below

07:33

that'll take you to my blog post up my

07:36

website in a computer's comm that I have

07:38

not written yet however the search

07:40

engine optimized title will be the same

07:43

the stream health is not very good but

07:46

I'm not really worried about that right

07:47

now

07:48

video output low YouTube is not

07:50

receiving yeah I see that dumb ship

07:52

message a lot I don't know I set the

07:59

bitrate to 2,000 that's that's pretty

08:02

[ __ ] high YouTube mm what do you want

08:04

2500 huh alright you want me to [ __ ]

08:09

give you enough bits that you know it

08:11

overloads my internet and then I can't

08:13

even browse the internet well I don't

08:15

need to worry about that right now let

08:17

me ignore the [ __ ] warnings from

08:18

YouTube if this video turns out terrible

08:22

I will upload because I'm also recording

08:23

it I will upload the recorded version

08:26

that will be much better

08:27

alright I'm already at the 8 minute 21

08:29

22 23 and Counting so let me let me give

08:33

you some overtime I'm not gonna go into

08:35

all the details because that'll take too

08:36

long another way to fix the printers

08:40

offline is reinstall the printer

08:42

software yes I said that oh my god the

08:45

YouTube technology shells they don't

08:47

know anything they're not a real

08:49

technician like I am I have to [ __ ]

08:51

solve these computer problems every day

08:53

so they're just gonna laugh or they're

08:55

gonna get all upset and you know they'll

08:58

just bah they're already arrogant

09:00

they're already stuck-up you know I'm

09:03

saying it could be the printer software

09:08

it could be the

09:08

drivers that is causing that problem the

09:11

printers offline even though the printer

09:12

is not offline it could be the hardware

09:15

it could be the software we on Windows

09:18

10 especially Windows 10 a micro crap

09:21

microchip Microsoft wind blows tan

09:23

update could [ __ ] up the printer softer

09:26

or and/or the driver and then you'll see

09:28

errors like that what you would do is

09:29

you would remove the printer software

09:31

completely and I think I have a video I

09:34

might I might let me look it up so since

09:38

I don't script my videos oh oh wait all

09:41

the YouTube technology shells they even

09:44

get more upset when they see other

09:46

YouTube content creators that they don't

09:48

have to script their videos they don't

09:50

have to have like of you know five

09:52

people you know five what two or three

09:55

running the video cameras from different

09:57

angles why and then a script and then

10:00

actors and then buffoonery and then the

10:03

music and then the intro music and the

10:06

exit music

10:07

and then oh I forgot you know buy my

10:10

coffee mug buy my peanuts and popcorn no

10:13

I'm not here to help you I want your

10:15

money so I can support my cocaine habit

10:21

I mean my YouTube technology show habit

10:23

I mean alright so let me look this up

10:25

really quick and I know I have a video

10:32

on my youtube channel I think how to

10:36

remove a printer from Windows 10

10:40

basically what you do is you go into add

10:46

remove programs I don't want to make

10:47

this video too long go into add remove

10:49

programs and completely remove the all

10:52

the software since this is a Hewlett

10:55

Packard there might there probably will

10:57

be more than one piece of software

10:59

listed in add/remove programs if it's

11:05

Sheila Packard you can even sort by date

11:07

if you're confused if you have multiple

11:09

printers that could cause a problem look

11:13

by the date every separate piece of

11:16

software will have the same date if you

11:19

only have one printer connected and it's

11:20

a hewlett-packard

11:21

remove every entry from and remove

11:24

programs for your printer that says HP

11:26

or hewlett-packard all it could be five

11:29

six ten it just gets obnoxious then you

11:33

know I'm saying then you go to printers

11:35

and scanners I'm trying to find my

11:40

youtube video I'm trying to kill

11:44

multiple roars at once

11:46

let's see Annette I'm pretty sure to

11:52

record a video and I and I showed you

11:53

how to do everything here here it is

11:55

here is I will let me I don't want to

12:00

show this I don't want you to see this

12:02

and then I don't mind you seeing what I

12:05

just searched but I don't want you to

12:06

see that other page no no no no no I

12:09

know what you're thinking I'm not a

12:11

secret society member I'm not a clown

12:14

freemason or a Jesuit or Knights of

12:16

Columbus or any of those dumb [ __ ]

12:18

secret societies nah that's not how I

12:20

roll all wait but maybe some of the

12:23

YouTube technology shells maybe they are

12:25

members of secret societies like the the

12:29

clown freemasons that [ __ ] [ __ ] up I

12:32

mean okay so here's the video right here

12:36

how like I literally I think I don't

12:45

like how Bing and Google they just

12:48

instead of linking directly to the

12:51

YouTube video when you play it they play

12:52

it within their whatever okay so here it

12:55

is I'm not gonna play it and it's an

12:57

entirety estions

13:00

okay but let no no [ __ ] you I don't want

13:06

you to blyve or what is this I don't

13:09

want live YouTube TV [ __ ] you quit quit

13:12

quit [ __ ] bothering Abby about that

13:15

here it is this is the video I recorded

13:18

it's 34 minutes long you may think us

13:21

long-winded but no I showed you every

13:24

step to properly properly properly

13:27

remove a printer from windows 10 there's

13:31

three main steps I already went over one

13:33

the

13:34

there's the title there's the video

13:35

didn't receive in that many of you is I

13:36

can I could change the title and try to

13:39

get more abuse but you know what I'm

13:40

saying

13:40

how to remove printer in Windows 10 then

13:43

when you're done when you're done with

13:52

add/remove programs you go to printers

13:55

and scanners remove your hewlett packard

13:57

printer completely from printers and

14:00

scanners if it's if it's showed up more

14:01

than one remove them all if you have

14:05

multiple printers you need to be careful

14:07

if it's the only printer just if there's

14:09

multiple entries because you try to

14:11

reinstall it or windows is garbage I

14:14

mean you know I'm saying remove them all

14:16

if it's your only printer if you have

14:18

multiple printers tread carefully the

14:21

third step is you have to manually

14:23

remove the driver on window Micro crap

14:26

microchip Micro slop wind blows

14:29

incorporate operating system drivers are

14:32

notoriously get corrupt that's just

14:34

that's just how it is it's one of those

14:36

you're gonna die you know you're also

14:38

gonna most likely have to pay some kind

14:40

of taxes unless you're an anarchist and

14:42

you just completely what's that oh

14:46

that's offensive to you you're a little

14:48

sheep you're little surf you just follow

14:50

along and you in whatever society tells

14:52

you whatever death and taxes Union oh

14:55

that old dumb [ __ ] cliche art on Windows

14:58

10 blue screens and Driver corruption

15:02

are not the exception they are the rule

15:05

you know I'm saying you you type in I'm

15:11

not gonna you're gonna have to click on

15:12

the link in the description box below

15:13

that'll take you to my blog post at my

15:15

website in a computer so I'll come with

15:16

the exact command it is I haven't [ __ ]

15:19

it's been like months now do I have a

15:23

blog post I better of written a blog

15:26

post I didn't see I I made so many

15:30

mistakes you always want to include a

15:32

blog post for with every video because

15:34

that's an excellent way to earn

15:37

additional income is you have a link to

15:41

your own website and then you can you

15:44

know

15:44

at google adsense affiliate affiliate

15:47

marketing blah blah blah blah why did I

15:51

not write a blog post I was lazy oh you

15:56

know what that was about a year ago

15:58

almost to the day and a lot of [ __ ]

16:00

happened oh that's right some Christians

16:02

that were renting an office to me [ __ ]

16:05

me over and they gave me 90-day warning

16:08

however they changed their minds anyways

16:10

so I had a lot going on last year at

16:12

that time maybe that's yeah because I

16:16

had to be out of that office in four

16:17

days I'm looking at the date of when I

16:19

recorded that video I'd be out of that

16:21

offensive for days I probably was just

16:23

like [ __ ] it you had to clean up the eye

16:25

to get all everything that's in here

16:27

with well in the video you can see all

16:29

my clutter you can see all the garbage I

16:31

had in there I had I had a lot of

16:33

printers in there too so anyways print

16:39

print UI you want to use the print you I

16:43

print UI command stands for printer user

16:48

interface but there's a variable /s /t -

16:53

I think yeah but I will I promise this

16:57

time I will write you a full blog post

16:59

with exact directions if you're using

17:01

Windows 10 Windows 7 quickly I got to

17:04

run Windows 7 very similar to Windows 10

17:06

as far as completely removing a printer

17:08

if you're getting that printers offline

17:10

because a lot of times it's either the

17:11

hardware or it's the software what you

17:13

do go to programs and features not app

17:16

some features you go to programs and

17:18

features and then you remove the printer

17:21

all of the if it's the only printer you

17:24

can remove every single piece of

17:28

software listed if you have multiple

17:32

printers you need to be careful you I

17:34

don't know if Windows 7 listed each

17:37

individual piece of software by date

17:40

like Windows 10 I don't know but but

17:42

just be cautious try to remove every

17:45

printer like in this instance it was a

17:47

what was it a seven Yili packer

17:50

[Music]

17:52

7:55 or where the [ __ ] it was then you

17:58

go to devices and printers I think

18:02

Windows 7 it is devices and printers or

18:05

printers and devices they they changed

18:08

it one of the two I think it I think it

18:10

is devices and printers whatever I don't

18:12

have a lot well I I have Windows 7 I

18:14

have one hard drive with Windows 7 the

18:17

last one but it dual boots and that's

18:20

running Linux right now anyways it's

18:23

either devices and printers or printers

18:25

and scanners remove the printer from

18:29

there just like with Windows 10 if

18:33

there's multiple listings of the same

18:35

printer remove them all if you have

18:38

multiple printers be careful you know

18:40

I'm saying cuz you don't want to [ __ ]

18:42

with other printers but you want to

18:43

remove the Hewlett Packard printer from

18:46

Windows then it's the same command the

18:50

print UI what is it space for /s space

18:54

for /t - and the instructions will be in

18:59

the blog post then you have to manually

19:01

remove the driver because in Windows the

19:03

driver gets [ __ ] up printer drivers N

19:07

or maybe even Windows Update while

19:10

windows 10 update even a windows 7

19:12

update

19:13

although Windows 7 is now officially

19:15

being retired in January I think but

19:17

yeah in the future some people will

19:19

still use windows there's nothing wrong

19:20

with that

19:21

I know I know I know the YouTube

19:22

technology shells they will have a heart

19:24

attack if I tell you this I think a lot

19:27

of this is fear mongering is up to you

19:29

but I don't really worry about well I

19:32

used Windows XP for years and years and

19:35

years after Microsoft no longer

19:36

supported if you're here's some

19:39

additional information you may not know

19:40

if you're a corporation you can purchase

19:43

what do they call it it's not is it

19:48

premium enterprise I think they call it

19:50

enterprise if you're a corporation I

19:53

don't know if they still sell enterprise

19:55

support for Windows XP they might but a

19:57

lot of times when Microsoft retires

19:59

operating systems if you're a

20:00

corporation you didn't get enterprise

20:02

support you just pay for

20:04

technical support you're just paying

20:06

Microsoft but so I don't know if they

20:09

sell it to individuals you could I don't

20:12

know you could probably form a core

20:13

business and just say well although I

20:17

don't I would think enterprise support

20:18

is probably pretty expensive but I don't

20:20

know how much it costs anyways that is

20:23

how you remove a printer quickly from

20:26

both Windows 7 Windows 10 now Mac Mac I

20:30

can't demonstrate in the future I need

20:33

to get this quad core the processor does

20:36

not support virtualization so I cannot

20:39

install Windows in a virtual environment

20:42

it sucks the processor doesn't support

20:46

it this is so I've got this quad core

20:49

I've got this dual core that I'm using

20:51

to make this video and live stream I

20:54

doubt it I could look into it but it's

20:58

only a dual core and I'm using flash as

21:02

the hard drive I don't I've talked about

21:07

this laptop before that doesn't not have

21:10

a standard SATA hard drive connection

21:12

it's got one of those weird NVRAM Yi

21:15

hard drives I ordered one and it just

21:18

didn't work so but now I just use flash

21:21

drives however I guess I could buy what

21:25

a the largest flash drive I could and

21:29

then you know try to run virtualization

21:31

on a flash drive I don't know if that

21:33

would work

21:33

anyways so but that is in the future I

21:36

wanted to try to get you know have mold

21:39

you know Windows 7 and Windows 10 and

21:42

then other versions of Linux and then I

21:44

could just screen capture and I could

21:46

just make record tutorial videos and

21:55

babies

21:58

I don't own a macintosh right now

22:00

they're too expensive because I just why

22:03

why am I gonna pay even that you can get

22:06

a used Mac you go out to Craigslist you

22:09

can go out to eBay Amazon you can even

22:11

find mcintoshes government government

22:16

what happens is that corporations and

22:18

governments after the computers are no

22:21

longer least they're off lease then they

22:26

end up selling them and you know I'm

22:29

saying or auction sites you can get you

22:31

could you know try to find Macintosh and

22:33

auction sites Amazon eBay they're less

22:36

expensive but a lot of times you go to a

22:38

computer store company you know in a

22:41

computer repair that sells you computers

22:44

they will charge you whatever they can

22:45

for Mac they hold their value better so

22:48

in the I don't plan on getting a Mac

22:50

anytime soon if I could find a decent

22:53

one for two or three hundred I would I

22:55

would shell out two or three hundred

22:56

it's just that I I don't want a

22:59

dual-core I want a quad-core and with

23:01

Macintosh quad cores are worth a lot of

23:04

money still all right so let's see let

23:08

me look up my instructions because I

23:11

don't use a Macintosh but I do support

23:14

Macintosh but it's been a while yeah you

23:19

go you it's kind of similar you go into

23:22

applications and you remove the software

23:24

number one from the Macintosh let me

23:29

look up in my text file that I just

23:32

closed when I work during the day I have

23:36

a text file that has all of my scripts

23:40

for my videos I mean now I have all my

23:45

answers or all of my notes or all of my

23:52

responses for my customers in a file so

23:56

I can just literally copy and paste

23:58

because it gets very redundant and it

24:00

saves me a lot of time we'll go down a

24:04

turn I knew you or a fake iron I knew it

24:06

you script your own work hyoeun I bet

24:10

you you got a shell script or you

24:11

some kind of robot yeah I bet you don't

24:14

even work in you got all automated and

24:16

you just sit back and sniff coke or

24:19

whatever

24:20

I wish do it I wish I could [ __ ]

24:23

that's the only way I could stomach the

24:25

work idea the rest of the time I'm just

24:27

mentally ill cuz it's a mom not nice

24:30

same old problems over and over oh my

24:34

god printer offline oh my god windows

24:36

update just [ __ ] up my computer oh my

24:38

god Windows 10 is crashing with a blue

24:39

screen oh my god let's see

24:48

reinstall printer my text file is

24:52

[ __ ] getting long cuz now I do

24:54

customer service but that's a different

24:56

story

24:56

I choose to only do customer service now

25:00

this website that I earn supplemental

25:02

income they changed how we get

25:05

compensated and now it's like [ __ ] why

25:08

should I do tech why should I waste time

25:10

helping somebody for an hour when I get

25:13

paid very little but I get paid the same

25:15

for just telling somebody how to call

25:17

Microsoft and I'm not making this [ __ ]

25:20

up let's see in reinstall printer

25:26

knowledge is valuable though reinstall

25:28

printer and then Macintosh it should be

25:43

how about printer

25:52

okay here it is I'm not gonna read

25:54

verbatim so you want to remove all

25:57

instances again of the printer from I'm

26:00

giving you a lot of overtime I don't

26:02

know why from applications you can use

26:07

finder if I wait that let me give you

26:11

the instructions first and then I'll

26:12

give you a big spiel about finder Matt

26:15

according to my observations and

26:18

according to my real-world experiences

26:20

Macintosh users are the absolute worst

26:22

of them all they have the least amount

26:26

of tech capability they are horrible you

26:29

would be so I'm not surprised but you

26:31

might be surprised how many of them they

26:32

don't even know how to install software

26:34

on a Mac they don't even know where to

26:36

go to remove it they don't even know how

26:38

to use the interface they don't even

26:40

know what finder is how the [ __ ] can you

26:43

own a computer and not know how to use

26:45

it

26:54

once you get to applications you'll see

26:57

a list of the software on your Macintosh

26:59

you can go into hewlett-packard folder

27:02

and try to find a uninstall or a removal

27:06

some printer software on a Macintosh

27:08

they don't have a uninstaller or remover

27:11

or a removal tool they don't there's

27:14

just it's just the software however on a

27:17

Macintosh the second way you can remove

27:19

software automatic cut off is drag the

27:21

folder to the trashcan so you wouldn't

27:25

you would look for the hewlett-packard

27:27

printer software folder either use the

27:31

removal tool or the main the main folder

27:34

with all of the other saw you know

27:36

subfolders the main folder for the

27:39

printer software just drag it to the

27:40

trashcan and then you might have to

27:42

empty the trash can that's another bonus

27:44

tip there was a weird one one time when

27:47

I removed the software I did everything

27:50

like I normally do on a Mac and the

27:53

[ __ ] kept saying that it would

27:55

it wouldn't when I went to reinstall a

27:57

software it kept saying that the prayer

27:59

was still installed or it just it

28:01

wouldn't detect it or it just was like

28:02

what the [ __ ] so I did some internet

28:05

searches because I don't know everything

28:07

oh wait the YouTube technology shells

28:09

claim that they're omnipotent omniscient

28:10

omnipresent they claim that they know

28:12

everything they won't admit that they

28:15

don't know how can you know everything

28:18

about information technology I found a

28:21

tip where you have to empty the trash

28:22

can and then then the software is

28:26

completely gone on the Mac if you don't

28:29

empty the saw the trash can the

28:32

operating system still thinks it's still

28:33

installed I'm not making this [ __ ] up I

28:38

tried it out and it worked

28:40

strange

28:47

then you go to printers and scanners you

28:50

notice Windows 10 has printers and

28:52

scanners Macintosh has printers and

28:55

scanners so go into printers and

28:57

scanners on the Mac same thing

28:59

remove the hewlett-packard printer from

29:02

there if there's multiple entries of the

29:04

same pair model remove them all if you

29:06

have multiple printers tread carefully

29:07

you want to really you know want to [ __ ]

29:10

with the other printers then that's it

29:25

and then you would click the minus sign

29:28

on Macintosh to add a printer manually

29:32

you click the plus sign to meant to

29:34

manually remove a printer once you go

29:37

into printers and scanners

29:38

there's a month there is a plus sign

29:40

below the list of the printers and

29:42

there's a minus sign it's

29:44

self-explanatory it's logical the minus

29:46

sign removes it you're you know get it

29:49

deletion and you know 2 minus 1 equals

29:52

10 I mean that's new world math I mean

29:59

now you would just reinstall the prayer

30:02

software go if you don't have the

30:04

download you download the

30:05

hewlett-packard software for your Mac

30:07

and then reinstall it

30:09

and then that a lot of times that fixes

30:13

the dreaded printer is offline ah

30:18

anything further I'm still streaming and

30:26

I need to get back to my okay oh wow

30:35

let's see we'll find out the outcome of

30:36

this video and if the quality is

30:39

terrible just just very pixelated

30:44

terrible audio I will upload my the

30:47

recorded version click on the link in

30:50

the description box below that will take

30:51

you to my blog post on my website and it

30:53

computers come with full instructions on

30:55

how to possibly fix the HP printer keeps

31:00

going offline and then everything I've

31:02

explained all of these tips you can use

31:05

for other printer brands Lexmark Canon

31:13

Toshiba you know blah blah blah blah all

31:18

of them and then the Macintosh

31:25

instructions are viable for the most

31:28

recent versions of Mac and then Windows

31:30

I gave you two for Windows 10 and

31:32

Windows 7

31:33

adios

English (auto-generated)