Windows Password Reset and Recovery – Utility With Instructions

I recently received an in person computer repair customer. There request was pretty typical. They wanted me to try to reset their Microsoft windows password.

This is a return customer of mine. They brought me a Gateway all in one computer with Microsoft Windows 7 operating system. This blog post is NOT written for hackers or thugs that stole a computer and now need access to it.

This blog post was written for real people not able to login to their Windows account. You will need either a CD-ROM or USB flash drive. Then you will need to download the most recent version of offline Windows password & registry editor. This is my preferred Windows operating system password reset utility.

Amazingly, this software is free. As of the time of this blog post creation, version 140201 is the most recent one available. Once you download this software, which is eighteen megabytes in size, to your computer, you will then need to decompress this zip file.

Now you will have access to the 140201.iso file. You can then burn this .iso to a boot CD-ROM or USB flash drive. This tool is designed for both x86 32 bit and x64 64 bit operating systems. This windows password reset and recovery tool is compatible with Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows 7, Microsoft Windows 8, Microsoft Windows 8.1, and Microsoft Windows 10 operating systems.

This utility is actually a Linux program. I am loving the irony here. Anyways, you boot off your CD-ROM or USB flash drive that you just created.

On some computers you may need to adjust UEFI or SATA controller types. For example the first time I had to switch from SATA IDE from SATA AHCI in the basic input output system. Also, you may have to change the boot order in your computer basic input output system.

You can always choose to start your computers boot menu. For example Dell and Gateway computers have an F12 boot menu where you can pick which device to boot from. You will be present with a Linux "boot:" prompt.

For most instances you do NOT need to perform anything else. Just let the Linux operating system boot. You will be presented with any Microsoft Windows partitions. Look for one that is labeled "BOOT".

For example:

/dev/sda1 BOOT

Most likely this is the partition where your passwords are saved. If you have more than one partition choose the BOOT partition, by either hitting enter or choosing a number that corresponds with it.

Now you select the registry path which is normally:


Now choose option 1 which is "password reset (sam)". You will actually be blanking your Microsoft windows user password. Then you will choose 1 "Edit user data and passwords".

Now, look through the list of usernames. For example:

01f4 Administrator ADMIN
02c7 pamela

You will need to enter the hexadecimal number in the very first left hand column to choose that user. For example type in the following for pamela:


Hit the enter key after typing in 02c7. Now you choose option 1 "Clear (blank) user password". You should receive a "Password cleared!" message.

Now type in q or hit enter. You will be asked if there is something to save. Type in Y to save your changes.

You can now press Ctrl Alt Delete to restart your computer. This free offline windows password reset tool is fool proof. This tool almost always works on the first try, at least for me.

You should now be able to login to your Microsoft windows account without a password. In this case you would click on pamela an viola you have now learned now to reset your Microsoft windows password.

This Computer Does Not Have The Necessary USB Software Support

Another computer problem in the world order. This time a bit of a strange problem at least in my opinion. I received another request on a third party website whereby I earn supplemental income answering computer and technology related questions.

Here is this request:

"I have an HP PhotoSmart Premium printer. I had it connected to my printer wireless - NEVER VIA a USB. Geek Squad cleaned up some corrupt print files and deleted the HP Print Center which sits on my PC.

When I try to install from a download or original disk, it say "you don't have appropriate USB drivers". HELP please."

This is an ugly error message. However, I was able to install the HP Solution Center software successfully. This individual owned a C309N Hewlett Packard printer.

For whatever brilliant idea, Hewlett Packard now ships a USBready.exe tool that is supposed to test your computer for USB compliance. However, this is NOT an isolated incident of people receiving this error. It is NOT exclusive to just one model of HP printer either.

You are supposed to browse to the most recent temporary file for the HP Solution Center installation. Type in the following into a run box on Microsoft Windows operating systems. This individual had a Lenovo computer with Microsoft Windows 7 operating system.


This should take you to the Temp folder where the Hewlett Packard Solution Center install begins. A usbready.exe file gets copied to temporary space. Look for a folder that starts with 7z.

Here is an example folder 7zs1234. You want to browse into this folder and then browse to a "Setup" folder. Look for the usbready.exe file.

One recommendation is to rename this file before you click "Next" during the installation of this Hewlett Packard Solution Center software. This tactic did NOT work for me. What happened instead is that the installation program started the usbready.exe program, which caused this "This Computer Does Not Have The Necessary USB Software Support" error message.

I think this is poor development by Hewlett Packard. Did these clowns forget that many Hewlett Packard customer want to connect to their printers via wireless or blue tooth? At the very least this USB compliance test should NOT begin until after you choose the type of installation.

I was able to bypass this usbready.exe program by moving this file out of this temporary folder. Then I clicked the first "Next" prompt and sure enough this installation ignored this USB compliance test. Also, you could just delete this usbready.exe file.

Maybe I did NOT rename this file quick enough the first time? Who knows, I do NOT know. However, the second attempt I moved this file out of the "Setup" folder under the 7z***** temporary folder. Let me warn you now that Hewlett Packard Solution Center software installs take for fucking ever.

I am talking at least an hour on average. Also, here is a gold tip. Do NOT ever hook up your Hewlett Packard printer to your computer first. Always, wait until the Hewlett Packard Solution Center install prompts you before you hook up your printer. Obviously, this was a network installation, but still this is a valuable tip.

Many Hewlett Packard customers first inclination is to hook up their newly purchased printer to their computer and away they go printing. Wrong. This can cause many problems when you do install the Hewlett Packard Control Center software.

The installation gets confused because Microsoft Windows would have already loaded a printer driver. Anyways, you should be able to perform a network installation now that you have bypassed this ridiculous usbready.exe fiasco. Also, I have an older HP office jet 7410 all in one printer and the Hewlett Packard Solution Center install interface looks almost the same accept thankfully this usbready.exe program is not included with that install.

One final note before I run into the ether. This usbready.exe program was included with the installation CD-ROM that came with this Hewlett Packard C309N all in one printer. Unfortunately, the downloadable version of this software also includes this usbready.exe file.

What you could possibly do is copy the contents of the CD-ROM into a folder on your hard drive. Then browse I think to the Setup folder and delete the usbready.exe file. Also, you could search for this file and delete and then try the installation and see if it skips this USB compliance test.

These instructions were written for a Hewlett Packard C309N printer make can certainly be used as a basis point for other Hewlett Printer models.

How to Uninstall McAfee LiveSafe

Another computer problem on a Microsoft Windows operating system. This time an antivirus software problem. I am not a big fan of McAfee products.

However, I earn supplemental income answering computer and technology related questions on a third party website. Here is the original request:

"I do not believe my virus protection is active. I am trying to connect setup an SSL connection and it is failing. I am getting rejected when it checks my virus software to see if is active.

I see the McAfee software says my PC is at risk"

This individual had a Hewlett Packard Beats Studio with Microsoft Windows Windows 7 operating system installed. I was able to remotely connect into this computer and fix this issue. The first thing I did was start a system file check scan with the following command:

sfc /scannow

You will need to open a command prompt with administrator rights to run a system file check. Also, I ran a spyware scan with my preferred spyware tool. This software found 9 major malware objects.

This required a restart of this computer to completely remove this malware and or spyware. Also, I used my preferred PC optimization tool. This tool found over 6 gigabytes of junk files and 1500 objects cluttering the Microsoft Windows registry.

Initially, this customer did NOT know whether or NOT their McAfee LiveSafe antivirus software was active or not. This was easy to find out as all you have to do is right click the McAfee software icon in your task bar and then choose "Verify subscription". Their McAfee LiveSafe virus subscription was active.

However, the real time virus scanner was NOT and would NOT activate. I tried manually activating this service via services.msc to no avail. Also, I could NOT start a virus scan, as that would fail.

I tried reinstalling McAfee LiveSafe antivirus on top of itself but that did NOT fix these problems. I ended up recommending that this customer login to their McAfee account. Sure enough their subscription was indeed active for multiple computers.

Also, you can reinstall McAfee from your online account. I then removed McAfee LiveSafe antivirus successfully by entering "Programs and Features" on Windows 7 operating system. Highlight McAfee LiveSafe and then choose "Uninstall".

It is really that simple. This computer needed to restart to completely remove this software. I was not able to remotely connect again as the remote software password changed.

I tried contacting this customer twice and they failed to respond. Many Americans, and this was an American, are extremely selfish and rude. Anyways, usually on this third party website whenever a customer is silent, most likely means I helped fix their problem.

Now all you have to do is login to your McAfee LiveSafe account, download and reinstall McAfee LiveSafe. There was actually a "Reinstall..." link when this customer logged in earlier. These instructions were written for a Hewlett Packard computer with Microsoft Windows 7 operating system.

You can certainly use them as basis point to install McAfee LiveSafe antivirus software on other computer hardware and Microsoft Windows operating systems.

Phishing Email Examples – That You Should be Aware of

Phishing Email Examples

I received an extremely suspicious email recently in my inbox. This email message circumvented my junk mail filters. This alone caused me to get moody real quick.

However, this email was so obviously NOT a legitimate email message for many reasons. Most major banking institutions do NOT send out emails asking you to confirm your banking records and to sign on. This should always be a clue to you to steer clear away from this type of email message.

When in doubt, just fucking delete the email message. I included a screen capture image of this email for this blog post. Here is the exact email message that I received in my inbox:

Your Wells Fargo Response Required

Wells Fargo Online

06/02/2018 5:01 PM

From Wells Fargo Online
Subject Your Wells Fargo Response Required

Dear Wells Fargo Customer,

We recently have determined that different computers have logged onto your online Banking account, and multiple password failures were present before the logons. We now need to re-confirm your account information to us. If this is not completed by 72 hours, we will be forced to suspend your account indefinitely, as it may have been used for fraudulent purposes. We thank you for your cooperation in this manner.

To confirm your online Banking records click on the following link: Sign on

Thank you for your patience,
Wells Fargo Customer Service.

What gave this email away as a phishing expedition, at least to me was the From portion of this email. Obviously, is NOT a Wells Fargo corporate email address that I am aware of. Also, when you hover over the "Sign on" you get this hyper text transfer protocol link:

This obviously could NOT be a legitimate Wells Fargo corporate website link could it? Obviously, this is a fraudulent email message. As a computer technician here some tips when dealing with potentially fraudulent email messages.

I actually started laughing out loud when I saw the From field. This is a very sloppy phishing email message. Also, as a mostly raw food vegan I take offense to phishing, er I mean fishing?

Anyways, phishing emails are phonetically the same pronunciation as fishing. This term means that perpetrators on the Internet are phishing for sensitive information from you. Email address, username, password, transmission control protocol internet protocol address, etc.

Some of these emails also include links to web pages with adware, malware, spyware, and viruses. Even ransomware can infect your computer with a fake phony email message like this one. When in doubt, do NOT click on any web links included in a message.

You might want to take these types of email messages more seriously. The dangerous part is when you voluntarily give out sensitive information. For example your username and password to your banking website.

That is exactly what this con artist wanted me to freely volunteer. Fool me once, fuck you, fool me twice, fuck me. You can always mark these types of messages as Junk and or Spam.

You may end up not receiving legitimate email messages in your inbox. Obviously, it is up to you how you proceed with these types of email messages. I am a busy individual so normally, I just mark them as spam.

Also, I do NOT normally sign up to email newsletters, email lists, etc. Me personally, I do NOT consider emails from banking institutions as important, with the exception of a few types. My banking institution actually on more than one occasion alerted me to unusual activity with my online banking login.

I had to even change my password the first time I visited that website after receiving this alert. This is another tip, when in doubt do NOT allow yourself to become curious enough to click on links with these types of call to actions:

* Log in
* Sign in
* Verify password
* Verify account information

Instead, if you think it maybe a legitimate email message, browse directly to that website instead. I will never spam you or ask you to verify your account information at out of nowhere. However, you could just open a web browser and directly type in into the address bar.

This way you can rule out any potentially nefarious hyper text transfer protocol links in an email message. Here is another tip, do NOT click on any attachments in an email message if you are in doubt to the validity of the email message and sender. This email message did NOT include any attachments.

However, quite a few email messages that are of the phishing type, will include attachments. The attachment could be adware, malware, spyware, virus, or another way to obtain sensitive information from you. That attachment could actually be a keystroke logger, that will log all your keystrokes on your keyboard and send that information back to the perpetrator.

I am NOT fear mongering Per se. I am giving you real world examples of what can happen if and when you open a unscrupulous email message. Do NOT become another victim of a phishing expedition.

Finally, what you can do is to begin to study these email messages. You may not know it but most email systems including web based email gives you the ability to view the source of an email. You can possibly find out the perpetrators real email address.

Although there is a way to spoof this an remain anonymous. You can even potentially find out the transmission control protocol internet protocol address of the perpetrator. Also, by you looking for patterns, you can learn how to spot these phishing emails, sooner and before you make the mistake of clicking on attachments or any web links.

When in doubt do NOT open a suspicious email message. When in doubt do NOT open any attachments. I recently received three email messages that were obvious fakes, claiming they were from some department of the United States government.

I am NOT a fan of the United States government military. However, it was obvious these phishing emails were fraudulent as they asked me to enter in a supplied password in order to open the included attachment. Fool me once...

If out of curiosity you open one of these phishing emails, you may want to perform a spyware scan immediately. Make sure your firewall is turned on.

Windows 10 Crash Repair – Instructions

Another Microsoft Windows 10 problem in the world order. This time an individual needed help with a constant crashing Microsoft Windows 10 computer. This individual submitted their request on a third party website where I earn supplemental income answering computer and technology related questions.

Here is their initial request:

"My computer continues to crash over and over no matter what I am trying to do, also when I try to send an email I get a message back that my own email is marked as spam! Help please!!!!"

Here is my response:

Also, if you have not done so already you might want to run some malware, spyware, and virus scans. I can recommend and give you instructions for some spyware and virus tools. You can download my preferred malware and spyware removal tool for free.

Make sure that program is updated before you run a scan. I was able to remotely connect to this computer and perform the following maintenance. I ran a malware and spyware scan.

Five major malware objects were found. This required a restart of Microsoft Windows 10, in order to completely remove these objects. This computer did NOT have third party antivirus installed.

However, Windows defender was updated and functional. I did NOT run a virus scan because one had already been performed earlier that morning, when viewing the Windows defender log. I ran one instance of an system file check scan.

In order to perform a system file check, you will need to open a command prompt with administrator rights. Then you want to type this command verbatim into the command prompt. Press enter and a system file check scan will begin.

sfc /scannow

I did NOT schedule a chkdsk scan because this computer needed a restart to remove the malware objects completely. This individual did NOT complain of anymore crashes. However, this did NOT fix the email messages being marked as spam.

Here is my tip to try to rectify their email being marked as spam problem. You might want to start using the new version of Gmail. I noticed your using the older version of gmail.

You would log into your Gmail account and start using the new version of it. Also, you could try using a different web browser and see if that fixes the problem. This individual did NOT respond back claiming their email is still being marked as spam.

When email providers like Gmail, upgrade their email systems, it is advisable to begin using their newest email system. Sometimes email providers like Gmail, Yahoo, Hotmail, etc. allow you to use their older web based email systems. Also, a quick test of a web based email system, is to use a different web browser.

If you see the exact same problem, in this instance, your email messages being marked as spam, then that rules out it being web browser specific. I am suspicious it is because they are using an older instance of Gmail. If you are still NOT able to rectify a crashing Microsoft Windows 10 computer, then I would highly suggest you run a check disk scan.

You will need to open up a command prompt with administrator rights. Then you want to type the following command and press enter.

chkdsk c: /f /r

Next, you want to type Y for yes when notified that the file system is in use. You will then need restart your computer. Do NOT touch the keyboard.

A check disk scan should begin in about 10 seconds. This is a full comprehensive scan that can take hours to complete. There are five total stages and eventually your computer will restart and boot Microsoft Windows 10.

If check disk scan does not begin, you can go ahead and issue the check disk command again. Remember, you must type this command into a command prompt with administrator rights. This blog post was written for a Microsoft Windows 10 operating system, but can certainly be used as a basis point to try to perform Windows 10 crash repair on other Microsoft Windows operating systems.

Logitech HD Laptop Webcam C615 – Compatible With Macintosh?

Another request from a third party website where I earn supplemental income. This individual wanted to try to get a Logitech HD laptop webcam C615 to work on a Macintosh computer. This is the initial request:

"I have a Macbook Pro laptop I'm trying to connect a Logitech webcam and headphones so i can teach online. Nothing is being recognized. I don't know what to do."

Technically, the Logitech HD Laptop Webcam C615 is NOT supported for newer Macintosh operating systems. The latest software download is dated 04/13/2011. Also, it only supports Macintosh operating systems 10.5-10.6 which would be Leopard and Snow Leopard respectfully.

This individual had Macintosh operating system 10.13.3 which is High Sierra. Even though this Macintosh operating system is NOT officially supported I was able to get this webcam to work. Actually, this individual had already performed most of the work, by the time I was able to remotely connect to their Macintosh computer.

Here is my response:

Make certain you close any programs that can access your webcam. Also, close any previous installation attempts.
It might be easier just to unplug your webcam. Restart your MAC and connect your webcam.

I was able to go into Macintosh system properties, by clicking the Apple Macintosh icon and then choosing "About this MAC". I scrolled down and looked under "USB devices" and Camera. A Logitech C615 was listed as being detected.

You can download Logitech HD Laptop Webcam C615 software. This software was successfully added to the Applications folder. However, every time I would open up this Logitech software it would tell me that "This webcam is currently in use by another program. Please reconnect".

This was a false positive error of sorts. I think this error is an indication that software like Facetime may have been open or opened. I advised this individual to restart their Macintosh and see if this error disappeared.

They did NOT want to since they wanted to make sure they were in contact with me. I think it is possible that other Macintosh software was open or did NOT close properly that had access to this Logitech C615 webcam. I was able to go into both Facetime and Photo Booth applications and choose the Logitech C615 webcam.

In both programs the webcam functioned correctly. Also, I was able to select the Logitech headphones successfully. All, you do is change the webcam video source and audio source.

Even though officially this webcam is NOT supported in High Sierra it still works. Perhaps that is why you will get that "...currently in use..." error. Who knows, I do NOT know as this individual never restarted this Macintosh, while I was helping them.

Here is a gold tip, research your hardware purchases before you buy them. I think this individual had already purchased this webcam and was just trying to extend the life out of it. However, if you are thinking of making a hardware purchase, ALWAYS find out what types of computer hardware and operating systems are supported.

You can save yourself a lot of time and potentially money, if not your fucking sanity.

Format External Hard Drive – in Microsoft Windows 10

Another request from a third party website where I earn supplemental income. This one dealt with trying to free up space on an external hard drive. Here is this individual's initial request:

"I am trying to remove old files from my backup hard drive. Does not seem to work any way I try!"

This individual had two external hard drives. An F and H drive. These two external hard drives had the exact same data.

They seemed to have been mirror images of each other. One reason why this individual could NOT remove data from their F drive is that it was actually a Microsoft system image backup. This type of backup does NOT allow you to have read only access or read and write access.

This type of backup is a system image. There were only a few files, but they were actually image files. Image files are generally compressed.

This type of backup is for emergency purposes. Hypothetically, if your Microsoft Windows 10 computer does NOT boot correctly, you could restore it from this type of system image backup. When I deal with customer data, I always proceed with caution.

You do NOT ever want to delete customer data, even accidentally. I asked this individual if they needed any data off this F drive. They stated no, more than once.

I went ahead and told them that I could just format this external hard drive for them. This would allow them to copy any type of data they wanted to this F drive. This is when I learned that their H drive was a mirror image of their F drive.

This individual gave me the approval. Formatting a hard drive in Microsoft operating system's is real easy. You want to open up file explorer.

This takes you to "This PC".

On the left hand side you will see folders, drive letters, and Network. Select the hard drive that you want to format. Right click that drive letter and select "Format".

You can type in a volume label or just accept the default. You can accept the default of NTFS file system. Also, you will have two choices between "Quick" or "Full" format.

A full format takes quite a bit longer versus a quick format. However, performing a full format might be worth the wait later down the road. It is up to you what you choose.

Now proceed with formatting your hard drive. A quick format only takes a few seconds. I asked my customer to test the newly formatted hard drive.

Everything went smoothly. I have shown you how to format external hard drive in Microsoft Windows 10 operating system.

Lenovo Vantage – BIOS Update Instructions

Another computer support request, from a third party website where I earn supplemental income answering computer and technology related questions. This time an individual was concerned with a pop up message that they received on their newly purchased Lenovo laptop computer. Here is their request quoted verbatim:

I got a pop up from Lenovo Vantage that says: "Lenovo recommends that you install these updates to optimize your computer. Please note, the following updates may require your system to reboot more than once. We recommend saving your work in preparation for system shutdown.

BIOS Update - 10 [64]". I wanted to find out if this was real, or a scam. Thanks for any help you can give me."

Lenovo Vantage is NOT malware, spyware, or a scam. This is actually software that Lenovo developed to keep their computers updated. The problem could be is that this software was formerly known as Lenovo Companion, Lenovo Settings, and Lenovo Account Portal.

This software was designed specifically for Microsoft Windows 10 operating system. Personally, I think it is ridiculous when technology companies try to re-brand or rename their software packages. Just keep it the fucking same name or else you will confuse your very own customers, just like in this instance.

Anyways, I was able to remotely connect into this computer and upgrade the BIOS. This individual had just purchased a new Lenovo Ideapad 320 laptop. Whenever performing a BIOS upgrade, you should make sure that your active current AC adapter is plugged in.

You do NOT want your laptop to power off during a basic input output system upgrade. This type of disaster could potentially cause your computer to never boot again, no joke. Your computer will need to restart.

Your BIOS cannot get upgraded while your computer is in use. Basic input output system upgrades are much easier than say ten to twenty years ago. Depending on the hardware manufacturer they are as simple as opening the maintenance software, in this case, Lenovo Vantage, and checking for updates.

This software will notify you that there is a BIOS update available. Select this update and then go ahead and proceed with the download. You will obviously need an Internet connection.

Once this basic input output system update is finished downloading, you will be prompted to install the update. You will be warned that you are about to upgrade the BIOS and to make certain you want to perform this action. Also, when I upgraded this computers BIOS it warned me making certain I was installing a BIOS for an Lenovo ideapad 320-15IAP.

This BIOS was actually compatible with two of these laptops. The 320-14IAP and 320-15IAP. If in doubt do NOT perform a BIOS upgrade until you are certain you know the exact model of your computer.

I went into "System" in Microsoft Windows 10 "Settings". Under "About", I was able to verify that this individual had a 320-15IAP. Many times trying to install a BIOS upgrade for the wrong computer will result in error, but it is better to become cautious.

I went ahead and kicked off this BIOS update and then the Lenovo IdeaPad 320 restarted. The BIOS update was successful. In closing I requested this individual open Lenovo Vantage to verify if this BIOS update was successful and check for any new updates.

The basic input output system successfully updated. BIOS upgrades will fail, often times due to the fact you are trying to perform this update on the wrong computer model.

Why Does my Computer Keep Freezing – Troubleshooting Steps

There can be many reasons why you keep asking yourself this question. Why does my computer keep freezing? I received a request on a website where I earn supplemental income answering computer and technology related questions.

"It has froze up on me."

This individual had a Dell desktop computer with Microsoft Windows 10 operating system. The first thing I check for on a computer that freezes up is for adware, spyware, malware, and viruses. I use my preferred spyware scan tool.

When it comes to servicing customer computers, I also just use any tools that are already installed. This person had another malware scan tool, that I no longer mention. However, since it was already installed I went ahead and ran a malware scan with this tool.

Each tool found the exact same 90 objects. Sometimes these adware, malware, and spyware tools will find different objects. Also, I run a PC optimization tool with my preferred PC optimization software.

When it comes to antivirus scans, I normally just run a virus scan with whatever the individual has installed on their computer. I always make sure that the virus database has been updated, before starting a scan. Also, I make sure that there is only ONE virus software installed.

You NEVER want to install more than one antivirus software. They will conflict with each other and slow your computer down to potentially a crawl. I usually check in device manager for any problematic driver issues.

Also, I check Microsoft windows updates to see if any of them are failing. Another tactic you can use is learn how to read Microsoft windows logs with event viewer. A freezing computer could be hardware related.

However, since I helped this individual remotely, then obviously I could not perform any physical hardware tests. Finally, I always run two major operating system scans. Number one I run a system file check scan with the following command:

sfc /scannow

Depending on how long each scan takes, I prefer to run this scan three times. It could be corrupt system files that is causing your computer to freeze up. Finally, I schedule a chkdsk scan to begin the next time the individual restarts their computer with this command:

chkdsk c: /f /r

You will need to type in Y for yes after hitting enter. This is a comprehensive scan that will check for corrupt system files as well as bad sectors. It could be bad hard or soft sectors that is causing your computer to freeze up.

You will then need to restart your computer. Leave the computer keyboard alone and the chkdsk scan should begin in 10 seconds. This Microsoft system scan can take hours to complete.

This particular individual did NOT contact me after I performed all the a fore mentioned troubleshooting steps. Usually, this means that I fixed their problem. If this individual had contacted me again complaining of a frozen computer then, I would have performed some hardware scans.

I would have tested the computer's random access memory even with Microsoft's memory diagnostic test. Also, I would have tested the hard drive. Faulty and or failing memory or hard drive can definitely cause a freezing computer.

Believe it or not a faulty memory slot will cause your computer to freeze up. However, that is more of a rare occurrence outside of the memory sticks or hard drive themselves beginning to fail. Hopefully, I helped answer that age old question of yours.

Why does my computer keep freezing?

DisplayPort to HDMI Not Working – in Microsoft Windows 10

Another computer fiasco in the information technology world order. Let me cut to the chase immediately in this blog post. Microsoft is notorious for NOT supporting certain hardware or in this a cable.

I earn supplemental income on a website where I answer computer and technology related questions. Here is the initial request:

"I have Idea Pad 330 and an external Think Center monitor. I installed the latest update to windows 10 and the BIOS, Ideapad still doesn't recognize monitor. Is there a specific driver to install and how do I get to it to download and install?"

I will spare you some agony. I was NOT able to fix this DisplayPort to HDMI not working problem on a computer with Microsoft Windows 10 operating system. It is possible that Microsoft has not release drivers or is compatible with Display Port to HDMI cables.

In this instance this individual had an HDMI connection on their Lenovo Idea Pad 330 laptop. They had a Think Center TIO 21.5 inch touch monitor with just a Display Port connection. This client took my advice and is going to try to exchange this computer monitor for one with an HDMI connection.

I will post the troubleshooting steps that I performed. However, keep in mind you may not be able to fix your DisplayPort to HDMI Not Working problem. In the future Microsoft could start supporting these types of cables or it will just start working.

I have been able to get certain hardware to work with Windows 10 operating system, even though this hardware was older or that it was NOT officially supported. Here is my response:

Have you tried going into Device Manager to see if that monitor is being detected? Also, if you are connecting your laptop to your monitor via HDMI cable it might get detected easier by hooking it up first and then booting into Windows 10. Another thing you can try is looking for the FN key and F10 keys.

Press the FN key and then the F10, this is supposed to make Windows use the external monitor. You may need to press these keys twice. Can you try pressing FN F10 and choosing those options until one works.

There might be buttons on the monitor itself that allows you to change the connector type. Is display port the only connector on that monitor? Another trick you can try is shutdown your laptop.

Leave your monitor turned on. Close the lid on your laptop. If you cannot power it on without opening the lid, then quickly power on the laptop and close the lid.

This should force your laptop to used your external monitor. Now see if Windows 10 detects it and it works. Yes, I would try the previous instructions.

Shutdown the laptop. Power on laptop, immediately close lid. See if it forced the external monitor to work.

I am searching to see if it is the HDMI to DisplayPort. I think you said you had two cables? Can you try the other one?

Can you press the windows key + P. How many options are available? I have an external monitor connected.

I have four options to choose from:

PC Screen only
Second screen only

Will it let you choose one of the last three? It detects your IBM monitor. You should be able to just left click on one of those choices and it should start working.

It could be a drivers issue with your graphics device. Also, it could be many reasons why. You might just want to buy an HDMI monitor to go with your HDMI laptop.