I had another customer question on a third party website, where I answer computer and technology related queries. Here is their question below:
I cannot get Quicken to start and continue to get a message saying it won’t work because I don’t have Microsoft .NET Framework 4.6.1. I have been trying to solve this problem for almost a total of 20 hours. I have made back up copies of everything on my PC as requested.
I also have downloaded Microsoft .NET Framework 4.7. I also downloaded Quicken 2018 as the pop up message said this might help with my problem.
This customer was using a Microsoft Windows 7 computer. Another technician had provided support for this problem. When it comes to software errors similar to this, I usually try to download the exact same version of software that is in the error message.
In this example you can download and install Microsoft .NET Framework 4.6.1. Some software applications are quite finicky when they use third party software. This customer was unable to use Quicken Deluxe 2016.
It might have been a software update that caused this problem. For whatever reason when she tried to start Quicken Deluxe 2016, that program would not open and thus the error message.
When you install third party software, make sure that you are installing the correct version. For example if you have an x86 32 bit operating system then install the x86 32 bit version of Microsoft .NET Framework 4.6.1. Obviously, then you would install the x64 64 bit version of .NET Framework on 64 bit hardware and operating systems.
A final tip is that over the years I have noticed that when you try to circumvent an error message by installing a newer or different version of third party software, that may not always fix the problem. Try to install the exact same version of software that is included in an error message. I was able to remotely connect to this persons computer and successfully restore from a Quicken deluxe 2016 backup.
Quicken has a strange way of restoring backups in my opinion. This program asked me to restore from a backup file but then also asked to create a backup. I was confused so I just added .bak to this saved copy.
I did NOT want to over write any of this customer’s backups. Now all she had to do was choose to allow access via mobile devices or NOT. She logged into her Quicken account and verified that all her data was accessible.
Also, I made certain she was satisfied using Quicken 2018. I do NOT use Quicken software so it is possible from my vantage point that newer versions of Quicken may have different interfaces. One final tip, you can install multiple versions of the same type of software on a Microsoft Windows computer.
All you would do is install Quicken deluxe 2016 in a SEPERATE folder from Quicken deluxe 2018. You cannot always install two versions of software, but many times you can. You might want to verify this first with the software developer.