Another Microsoft windows 10 update problem. This time Windows 10 update and restart functionality would not work for this individual. I received another request on a third party website where I answer computer and technology related questions to earl supplemental income.
This individual has a Dell Inspiron 15 with Microsoft Windows 10 operating system. A couple weeks ago I scheduled and completed a Windows update. This time I can’t close the computer unless I choose either update and shutdown or update and close.
I tried both but it does not update. It closes or restarts without updating. Here is the original request:
“My computer is not doing updates. I click update and restart or update and shutdown, but it is not updating.”
There are so many problems with Microsoft Windows 10 updates, that I do NOT know where to begin. As a computer technician that makes a living fixing computer problems, Microsoft Corporation is NOT a legitimate technology company. This company just uses millions if NOT billions of dollars to seduce their customers with marketing tactics.
Anyways, I am sure you browsed here looking for a solution. I was able to fix this problem, by performing standard troubleshooting. The first thing I noticed is that McAfee antivirus trial had expired.
Antivirus software can and will interfere with Microsoft Windows 10 updates. This software was removed since it was expired. I checked to make sure that the Windows 10 firewall was turned on.
Also, I noticed in “Services” that the “Windows Update” service was set to manual. Now on my Microsoft Windows 10 computer I have updates disabled and Windows Update service set to manual. That is because I control when updates are installed and I have to manually install them.
However, I have NOT had a problem where a Windows 10 update and restart does not work. Microsoft Windows 10 updates would NOT install via update and shutdown either. You can type the following into a “Run” box, to get into services.
Scroll down until you see “Windows Updates”. I would recommend setting this to “Automatic” to try to fix this problem. Double click or right click “Windows Updates” and then choose “Properties”.
From a “Startup type” drop down menu, you want to choose “Automatic”. Click on “Apply” and then click on “OK”. Also, on this particular computer I noticed that this wuauserv service was NOT running.
You want to start this service by clicking on “Start”. You want to make certain that this service starts successfully. If it does not then Microsoft Windows updates will not install correctly.
On this individuals computer, this service started successfully and I was able to configure it to “Automatic”. You can always go back and change this setting to manual again, after these updates install successfully. This individual never told me that they changed it to manual themselves.
When it comes to fixing issues remotely, I prefer to complete my troubleshooting tasks before a restart. I ran one iteration of a system file check. Type this command into a command prompt with administrator rights:
Also, since the McAfee antivirus trial software had expired, I ran a quick virus scan with Windows Defender. Windows Defender did NOT find any infections. Windows Defender is free software and is already installed with Microsoft Windows 10 operating system.
As part of my routine troubleshooting, I ran a malware and spyware scan with my preferred spyware removal tool. No malware or spyware objects were found with this tool. Finally, I ran Cleaner and Registry scans with my preferred PC optimization tool.
I asked the individual to restart their computer to try to trigger the Microsoft Windows 10 Updates installation. I have NOT heard back from them since. This normally means I fixed their most common computer problem. Hopefully, you were able to fix this Windows 10 update and restart not working problem.
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