Transfer iTunes Library From PC to PC

I received an information technology help request pertaining to iTunes. Here is the original request posted verbatim:

I’m trying to transfer over my iTunes library to a new computer, and I get an error when opening iTunes that says: “The iTunes Library.itl file is locked, on a locked disk, or you do not have write permission for this file. I copied my old “iTunes” folder from the “music” section and replaced the same folder on the new computer. I watched several videos describing this method, and it seemed successful.

Help please!

This individual was using a Dell laptop computer with Microsoft Windows 10 operating system installed. Here is my original response posted verbatim:

You could try to change the file permissions for the “iTunes” folder. I you have not done so follow these instructions:

Right click the /MyMusic/iTunes folder and choose “Properties”. Look for “Attributes” under “General” tab. Remove the check next to “Read-only” and then click “OK”.

Now see if that error disappears. It should apply those attributes to all files and folders below /My Music. If you have a lot of music files, it may take a little while.

Maybe its a permissions issue with your user account. You can right click that same folder and this time click the “Security” tab. Make sure your Windows user account is listed under “Group or Usernames”.
Another thing you can try is to rename, move, or delete the sentinel file.

You could just move it out of that folder or rename it to sentinel.bak and then try to open Apple iTunes again. Are you able to rename or delete that file? Make certain you close Apple iTunes first.

You can go into Task Manager and make sure no other instances of Apple iTunes is running. Right click any Apple iTunes instances and select “End Task”. Another thing you can try is make sure that your user account has full control in the “Security” tab.

Click on your user account in the “Security” tab. Make sure that you have “Full Control”. Give yourself “Full Control” by clicking on “Edit”. Excellent are you able to access your music without that error?

You can move it instead to be cautious.

This individual was finally able to open Apple iTunes and access all there music, once they ended the task for a program called Wonder Share Tunes Go. I had never heard of this program. However, apparently it needed access to iTunes and was causing a conflict.

An even easier way to resolve opening program task conflicts is to restart your computer. Whenever you are not able to rename, delete, move, etc. a file always check to see if that program is still running. Depending on the type of files you are trying to manipulate, that particular software program will NOT allow you to have write access permissions, until you close that program.

This is why a restart of your computer might be an easier quicker option, since all program tasks will be ended during the restart, resulting in a clean slate so to speak.


Minecraft – Mojang


Bloons TD 6 – Ninja Kiwi


Plague Inc. – Ndemic Creations

Wells Fargo Supported Browsers

I received another information technology request. This one did not require any troubleshooting, but merely research. Here is the original initial request verbatim.

“Need to update browser. Mac computer. Do not know.

2 weeks called Wells Fargo, called Apple support they said to contact Google to update browser. I am trying to get into my online banking at Wells Fargo.”

What operating system are you using? For example Apple Macintosh 10.11, 10.12, or 10.13. You can use any of the supported web browsers from this list from WellsFargo.com.

I would need to know what web browser you are using. You might be able to find an update on your Macintosh by going into “Software Updates”.

* Apple Safari
* Mozilla Firefox
* Microsoft Internet Explorer
* Microsoft Edge
* Google Chrome

This individual was using Google Chrome and was not able to access there banking account at WellsFargo.com. Here are the instructions to upgrade Google Chrome:

Open Google Chrome. Look for “More” at the top right. Click on “Update Google Chrome.

Click on “Relaunch”. This allowed this individual to access their Wells Fargo account. I will now include what specific web browsers and operating systems are supported with Wells Fargo online banking.

As of the time of this blog post creation here are the supported operating systems and web browsers. This list may change in the future so be sure to check out the list above from WellsFargo.com.

Operating Systems

* Apple iOS 10.3
* Apple ios 11.4
* Apple Macintosh 10.9 Mavericks
* Apple Macintosh 10.10 Yosemite
* Apple Macintosh 10.11 El Capitan
* Apple Macintosh 10.12 Sierra
* Apple Macintosh 10.12 High Sierra
* Google Android 5 Lollipop
* Google Android 6 Marshmallow
* Google Android 7 Nougat
* Google Android 8 Oreo
* Microsoft Windows 7
* Microsoft Windows 8
* Microsoft Windows 8.1
* Microsoft Windows 10

Web Browsers

* Apple Safari Version 7 to 11
* Google Chrome Version 30 to 67
* Microsoft Internet Explorer 11
* Microsoft Edge version 20 to 40
* Mozilla Firefox version 34 to 59

If you are having problems accessing Wells Fargo online banking then make certain your web browser is updated to one of the previous versions. Also, you can try using a different web browser. You should be able to access your Wells Fargo online banking with five major web browsers supported.

If you still cannot access Wells Fargo online banking with a supported web browser version, then you can clear your Internet cache and cookies. A final quick tip is to also restart your computer.

Office 365 Business Applications – Installation

I received a software installation request pertaining to Microsoft Office 365 Business applications. Here is the original initial request I had received:

“I need to upgrade to Office 365 Business to get new features such as the Accessibility Checker. I am currently using Microsoft Office 2011. Do I need to delete those applications before I download 365?”

Here is my original initial response:

No, you do not need to remove Office 2011 if you do not want to. When you install Office 365 make sure to choose a different installation folder, otherwise it will attempt to upgrade office 2011 or ask you to remove it. If you want to keep both versions you can.

For example if you have Microsoft Office currently installed in the following folder, then choose a different installation folder when you install Office 365 Business applications.

C:\Programs File\Microsoft\Office2011

Now you want to install the newer version of Microsoft Office in a different folder. For example:

C:\Program Files\Microsoft\Office365

This will preserve your older version of Microsoft Office. Also, this will allow you to use multiple versions of Microsoft Office. If you do not specify a different installation folder it may default to your existing one and install on top of the older Microsoft Office 2011.

Just make certain they are installed in different folders. If you no longer want to keep and use office 2011, I would remove it first and then install Microsoft Office 365. You can log into the office 365 portal and install it from the link below.

http://www.office.com

You can install multiple versions of Microsoft Office using these same tips. You can even install individual Microsoft Applications from different Microsoft Office distributions into different separate folders. If you decided you want to remove Microsoft Office 2011 and just install a new version of Microsoft Office 365, then I would recommend removing Microsoft Office 2011 first.

Then I would recommend that you use a PC optimization tool to clean up junk files, folders, and registry entries left behind by Microsoft Office 2011. Finally, you would then perform a fresh installation of Microsoft Office 365 business applications. I cannot over emphasize the use of a PC optimization tool, as especially on Microsoft operating systems, software applications do not cleanup after themselves.

Besides, now would be a good time to perform some computer business since you are already installing software. Installing Microsoft Office 365 is actually quite easy from the official Microsoft Office 365 portal. All you need to do is login with your Microsoft Office account.

For example you can login with Office.com, Hotmail.com, Skype.com, Gmail.com, MSN.com, etcetera. Then you can access your account information. From within this portal you can download and install Microsoft Office 365.

I would definitely backup this download in case you need to install Microsoft Office 365 business applications again. Also, you definitely want to save your Microsoft Office 365 license key. Depending on your Internet speed, it can take awhile to download and install Microsoft Office 365.

These instructions were written for a Microsoft operating system. However, you can use these same tips for installing multiple versions of Microsoft Office 365 business applications on Apple Macintosh operating systems.

HP Photosmart Premium C410A – Not Printing Properly Fix

Another printer problem in the world order of computing. Here is the original initial request.

“It is not printing properly. HP PhotoSmart Premium C410A.”

Here is my original initial response.

What operating system are you using? For example Apple Macintosh, Microsoft Windows 7, 8, or 10. You can try to first remove the printer software and then reinstall the printer software.

You can download the printer software from the link below. This web page should detect your computer operating system. Make sure to download and install the full software.

This individual was having problems with an HP PhotoSmart Premium C410A printer connected to a computer with Microsoft Windows 7 operating system installed. When it comes to printer issues I only selectively deal with printer problems dealing with software and or computer operating system. This individual requested that I remotely connect to their computer and fix this issue.

I of course obliged. My first course of action was to completely remove the HP PhotoSmar Premium C410A printer software from this Microsoft Windows 7 computer. Next I used my preferred PC optimization tool to clean up this computer of junk files, temporary files, junk registry entries, etc.

I always run both clean and registry scans with this tool. I keep running these scans until little to no objects are found. Then I always download the most recent version of printer software available directly from the original equipment manufacturer.

I have had much better success with reinstalling printer software using these tactics. Also, I try to download the full suite of printer software. This always includes the printer driver plus any utilities.

Many times the full suite of printer software will include faxing and scanning tools. Printer software especially on Microsoft Windows operating systems will begin to have problems. Instead of trying to fix the problem, I just go ahead and remove and reinstall the printer software.

One problem I have noticed with printer software is that the major computer printer manufacturers do not provide the ability to perform a repair install on their printer software. Also, performing a reinstall without first removing the software does not fix problems. You are basically reinstalling the software on top of itself, which does not always fix problems.

That is why I include using my preferred PC Optimization tool after removing the printer software. Also, I have noticed that sometimes there are some weird quirks with printer software after removal. Using a PC optimization tool to clean up the registry and left over software remnants can clear up some of these quirks.

Software re-installation does not always occur as planned. In this case I was able to successfully remove the HP PhotoSmart Premium C410A printer software, use my preferred PC optimization tool, and finally install the printer software again.

I made certain that this individual could print successfully. Removing and then re-installing this printer software fixed the initial problem where this HP PhotoSmart Premium C410A printer was not printing properly.

This problem could have been caused by corrupted software, registry entries, etc.

Office 365 Install Slow – Troubleshooting Steps

Office 365 Install Slow

Another Microsoft software problem, imagine that. Here is the original request I received for a problematic Office 365 install.

“I started reinstalling Office 365 over three hours ago. The message “We’re getting things ready” has been on the screen since then. Why is this taking so long?

I do have lots of disk space. I tried the offline approach, which did not work. Then I uninstalled Office 365 and started a reinstall.”

There can be many reasons why Microsoft Office 365 installation is slow as a turtle. Here is my original initial response:

What operating system are you using? For example Apple Macintosh or Microsoft Windows 7, 8, or 10. You could go into “Activity Monitor” on a MAC or “Task Manager” on Windows and look for any stuck processes.

Look for and end any Microsoft one click processes. You could also try to abort the installation by closing the install window. If you are able to get it to end the installation, I would restart your computer and try the install again.

Make certain that if you are using the online installer that you have a decent Internet connection. Make certain that you don’t have any stuck processes running in the background. You can go into Task Manager and “end process” on all Microsoft Office applications.

Then you can try to open those applications. Sometimes just restarting your computer will clear stuck processes. This individual requested that I remotely connect into their computer.

However, they were not able to install the remote connection software. I have a feeling they were able to end some stuck Microsoft processes. Another possibility is that they just restarted their computer.

This is what I normally advise at the beginning of a diagnosis for a slow software install. This individual was using a computer with Microsoft Windows 10 operating system installed. Check for any stuck or hanging processes.

If you cannot end the installation task, you could try to perform a restart. Close all other programs and then restart your computer. When it comes to office 365 installs, they are slow to begin with.

Compound that problem with slow Internet connection and you have the perfect mix for a perfect operating system storm. I have noticed over the years that the process called Microsoft One Click tends to cause problems. What I normally do is end the task on each and everyone of these Microsoft One Click processes.

You would be surprised how many of those actually spawn in the background. All it takes is one of these processes to freeze or hang and then that causes a domino effect. Another task you can try is to end the installation task itself.

I do not even think 3 hours is normal for an office 365 installation. If you are able to rectify this situation, perhaps now is the time to perform some general computer maintenance. You can run both system file check and check disk scans.

Also, you can optimize your PC by cleaning up junk temp, cache, and registry entries. Microsoft operating systems are notorious for problems and that includes Office 365 installations.

Mac Optimization Software

MAC Optimization Software

Another computer problem in the world order. This time it dealt with a Macintosh computer. Macintosh computer’s are no where near perfection.

Here is the original initial response:

“What is the BEST protection for my Mac? Tried MacKeeper. Seemed to work ok, then tried Malwarebytes.

It moved all of MacKeeper to quarantine. Computer runs very slow now.”

I never discuss what is BEST for a computer. This to me is flawed logic. Often times programs purport to be the best and then will create problems with your computer.

It is very likely that either MalwareBytes or MacKeeper fucked up this computer instead of optimizing it. I NEVER use that garbage and junk ware called MalwareBytes. I am NOT familiar with MacKeeper.

This individual requested that I remotely connect to their computer and fix this mess. I downloaded and installed my preferred Mac optimization software on this Macintosh computer. I ran two or three cleaner passes.

Since this was a Macintosh operating system, I did NOT need to worry about registry entries. Immediately, I could tell a difference in the performance of this Macintosh. I asked this individual to test there Macintosh.

They told me that there Macintosh computer was no longer slow. As a computer repair technician for many years, I always make certain that I allow my clients to test their computer before I call it a day. You may be wondering what application I used that fixed this slow Macintosh computer?

I have been using this software for over a decade on Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows 7, Microsoft Windows 8, and Microsoft Windows 10. I very rarely have any problems with this software. In all these years I have NOT had one computer fucked up by this software.

However, I know better than to ever endorse any type of operating system or software program ever again. This software could turn into a nightmare with just one update. For now you may want to download and use my preferred Mac optimization software.

I would run a “Run Cleaner” scan as many times as possible until no objects are found. I never change any of the default settings. I do NOT think there is a portable version available for the Macintosh as of this blog post creation.

However, all you have to do is download the .dmg file and drag it to your “Applications” folder. Then look for the “Cleaner” tab on the left hand side. Make sure that that tab is highlighted.

Click on it if not selected. I never change any of the default settings. You can click on “Analyze” or “Run Cleaner”.

I never waste time analyzing first and cut to the chase by clicking on “Run Cleaner”. That is all you need to do. This program will find junk files, temporary files, etc. that might be slowing down your Macintosh computer.

I have used this program for years on Microsoft operating systems, now I have had good success using this toll on Apple Macintosh based operating systems.

Brother MFC-J480DW Will Not Print – Troubleshooting

Brother MFC-J480DW Will Not Print

I received another computer printer request. Here is the original initial request:

“My MFC-J480DW printer stopped scanning and printing. I need help. Thanks.

It says “This machine is not connected to your PC. Connect this machine and your PC via USB cable or network.””

Here is my initial original response:

What operating system are you using? For example Apple Macintosh, Windows 7, 8, or 10.
Are you getting that error when trying to use your printer from your computer or the printer itself.

I would test to see if you can scan and print directly from the printer. If it works then the problem is on your computer. You could try powering off your printer.

Shutdown your computer. Power on both your computer and printer and see if you are able to print and scan. Windows 7.

When I hit “Print” on the computer, nothing happens on the printer. I can copy from the printer. I get the error message I submitted when I try to scan from the printer.

Can you fix this remotely like it’s been done in the past? I’m not computer savvy. I was able to remotely connect to this individuals computer and fix this problem.

I tried to fix this problem first by not removing and reinstalling this printer software. Many times it can become a quagmire when trying to remove and reinstall printer software. Also, it can take a long ass fucking time to remove and reinstall the software.

Another reason why I try to fix the problem without software removal is that removing printer software many times requires a reboot. I tried to perform a repair install to no avail. I requested this individual power off and on the printer.

I could not ping this printer. The installed Brother printer software could not detect the printer. A quick tip is to try to figure out whether or not the problem is on your computer or the printer itself.

After trying to troubleshoot and fix the problem, I decided to just cut to the chase and reinstall the Brother MFC-J480DW printer software. This caused a necessary reboot. Fortunately, the remote access software I use will automatically reconnect to my clients.

However, this can be risky because many times people do NOT have a clue how to connect with me again. Anyways, I received one error message after the reboot when trying to reinstall the software. This required a second reboot of this computer.

Finally, after the second reboot I was able to successfully reinstall the Canon MFC-J480DW printer software. Before I reinstalled this software I used my preferred PC optimization tool on this computer. I almost always now use this tool when working on computer’s remotely when I end up removing and reinstalling software.

Many printer installations now a days are long and slow. However, since I use a PC optimization tool after removing the printer software and before reinstalling this software, I have a lot less issues. Printer software many times does not clean up after itself very well, and that includes junk files and junk registry entries.

I had one minor issue after this printer installed. The installation wizard detected the printer wireless. However, for whatever reason when this individual tried to scan a document directly from the scan button on the printer, the same error message was received at the beginning of this blog post.

This individual however was able to scan from the computer using the Brother utilities. I just had to tutor this individual on how to scan from the computer. This was an acceptable work around.

These instructions were written for a computer with Microsoft Windows 7 operating system installed and connected to a Brother MFC-J480DW printer. You could certainly used these instructions as a basis point for troubleshooting other printer connection problems.

Windows 10 Start Menu Not Working – Troubleshooting

Windows 10 Start Menu Not Working

Another problem request pertaining to Microsoft Windows 10 start menu not working. Here is the original initial request:

“I’ve lost my WIN 10 start icon following my last session.”

Here is my initial original response:

Did your Windows 10 start icon completely disappear or does it just no longer work? If you are able to log in to your desktop you can press Ctrl Alt Delete to open up a blue window. From this blue window look for a power icon in the lower right hand corner.

Click on this power icon and choose “Restart” or “Shutdown”. You want to restart this computer and see if this problem will clear itself by restarting it. If this does not fix this problem, I have some other steps you can perform.

Open that blue menu again, this time select Task Manager. Click “File” then choose “Run new task”. Type in “cmd” without quotes into that box.

Select “Create this task with administrative privileges”. Type the following command into the command prompt and hit enter:

sfc /scannow

I recommend running system file check scan three times and then rebooting to see if it fixes your problem. Open that blue menu again, this time select Task Manager. Click “File” then choose “Run new task”.

Type in “rstrui” without quotes into that box. Select “Create this task with administrative privileges”. Click “Next”.

Choose a restore point back to before your Windows 10 start menu button quit working. You can click on “Show more restore points”. Choose a restore point by clicking on it.

Click “Next”. Click “Finish”. Your computer will restart.

Open that blue menu again, this time select Task Manager. Click “File” then choose “Run new task”. Type in “cmd” without quotes into that box.

Select “Create this task with administrative privileges”. Type the following command into the command prompt and hit enter:

chkdsk c: /f /r

Type y for yes at a volume is in use message. A check disk scan is now scheduled. Restart that computer.

Do not touch your keyboard. A check disk scan should begin with in 10 seconds. If it does NOT, then follow the previous instructions and schedule the check disk scan again.

You can try to run the following command from the task manager file run:

systemreset

You have two options with reset this PC. The first option will save all your personal files. However, you will lose all your installed software programs.

The second option will remove all your personal files and software programs. These two options will reinstall Windows 10. Windows 10 Start menu not working is a common Microsoft Windows problem.

Many times Microsoft Windows update(s) can cause this problem. Luckily, Microsoft Windows 10 now includes Reset this PC. However, using this option you will end up losing some data.

This is where my last tip might be gold to you. Always, always, always back up your data. This also includes your software program installation files.

Just in case you have to reinstall Windows 10, you will be able to reinstall all your software programs. Once you have fixed your Microsoft Windows 10 problem, you may want to use my preferred PC optimization tool.

Google Analytics Change Domain – Instructions

Google Analytics Change Domain

I received another computer request. This one did NOT deal with troubleshooting. Here is the original initial request:

“I set up Google Analytics on my web site a couple of weeks ago. I decided to change the domain name last week and I don’t know how to switch over the Google Analytics account to my new domain name. I just changed the domain name last week.

I have tried looking up how to assign a new domain name to my google analytics account since making the change. Could not find it.”

Here is my initial original response:

You can change the domain name of your web property in Google Analytics. Log in to Google Analytics. Click on “Admin”.

Browse to the web property that you want to edit. In the “Property” column click on “Default URL”. Type in your new domain URL.

Finally, click on “Save”. This should change your domain in Google Analytics. This individual was able to successfully change their Google Analytics domain with these instructions.

Google Analytics is a free tool that allows you to track your website visitors. I have NOT used this tool in almost a decade. I am NOT a big fan of Google Corporation and attempt to reduce my reliance on them.

However, at times it can by quite difficult to avoid their services. In order to use Google Analytics, you must create a Google account. Then you must login and obtain some code that you will inject into any web page and or website that you have control over.

There are some free plugins available for content management systems like WordPress. These plugins will inject this Google Analytics code into every WordPress post and page for you. Google Analytics can slow down your website.

Besides what other data does Google actually track from your website that they do NOT tell you about? If you are a beginner hosting websites you may want to use Google Analytics so that you learn how to properly track website visitors. I will say this about Google Analytics, for a free tool, you receive quite a bit of data regarding your web traffic.

Currently, I do NOT obsess over reviewing my web traffic reports. However, reviewing web traffic reports, like Google Analytics can help you with your search engine optimization campaigns. You can find out this type of information about your web visitors:

* visitors per day
* unique visitors per day
* repeat visitors
* visitor time on your website
* keyword searches
* organic traffic
* referral traffic
* referring website
* visitor activity
* bounce percentage
* pages per session
* average session time
* type of device used

The list goes on and on and on. You may find some of this data valuable. I am more concerned with creating content and attracting visitors then obviously worrying about my website statistics.

However, with a free tool like Google Analytics you can learn how to track your website visitors. There may be some data that helps you attract more traffic. You might be able to find out what is working on your website and vice versa.

This could be useful to find out what is NOT working on your website. Once you have mastered Google Analytics, perhaps you may want to use a tool that will help you convert those website visitors.

Cannot Open Microsoft Excel – Troubleshooting Steps

Cannot Open Microsoft Excel

Another Microsoft Office problem. This time an individual could NOT open Microsoft Excel nor Microsoft Word. Here is the initial original request:

“Cannot open Microsoft or excel. Also Microsoft word it’s…”

Here is my original initial response:

What operating system are you using? For example Apple Macintosh, Microsoft Windows 7, 8, or 10. If you have not done so already, restart your computer and see if that fixes your problem.

You can go into “Activity Monitor” on Macintosh and end any Microsoft Excel and or Word processes that are stuck.
On a Microsoft Windows computer you can go into “Task Manager” and end any stuck Microsoft Excel and or Word processes. Also, you can try to perform a repair on Microsoft Office.

I can send me more detailed instructions if you need them and you tell me what operating system you are using. I can schedule a check disk scan for you or I can give you instructions. Your computer has some major problems.

System file check will not run which is not normal. Hopefully, a check disk scan will fix your computer. The check disk scan will require a reboot.

It can take a few hours for the check disk to run. Just wanted to let you know in case you need access to your computer. You will not be able to use your computer while check disk runs.

Here are the instructions to schedule a check disk scan:

You want to open up a command prompt window with administrative rights. Click Windows 10 “Start” button then type in “cmd” without quotes into a search box. Right click on “cmd” and choose “Run as administrator”.

Click on “Yes”. In that command prompt you want to type in the following command:

chkdsk c: /f /r

A check disk scan will display a volume is in use message. Type Y for yes. This will schedule a chkdsk scan for the next time you reboot that computer.

Reboot that computer and allow chkdsk scan to run. Do not touch your keyboard. A check disk scan should begin within 10 seconds.

It may take a few hours to complete. If a check disk scan does not begin. Follow the previous instructions and schedule the scan again.

This individuals computer was completely fucked up. One clue that this Microsoft Windows based computer was in despair was that a system file check scan would NOT work. Since a system file check scan would not begin, it is possible that a check disk scan would have problems.

However, whenever I come across a Windows based computer with this many problems, I still go ahead and attempt to schedule a check disk scan. Initially, I had attempted to reinstall Microsoft Office. However, it kept failing.

That is when a system file check scan could come in handy. I have suspicions that this Windows based computer is way too corrupt to even be able to fix. However, you may be able to use these troubleshooting steps in order to fix Microsoft Office.

Initially I attempted to perform a repair install of Microsoft Office. You may want to make sure that you have your Microsoft Office installation CD-ROM, installation download, or access your Office 365 subscription. Many times you can login with your Microsoft account and reinstall Microsoft Office from the Office 365 portal.

I even used my preferred PC Optimization tool to no avail. Also, you could attempt to run malware, spyware, and virus scans. This computer was beyond repair.

I was going to perform a system restore, however, there was NOT a restore point back to before Microsoft Office quit working. Microsoft Excel, Word, etc. would not open. Also, I received errors when trying to reinstall Microsoft Office 2010.

This individual was using a computer with Microsoft Windows 10 operating system and Microsoft Office 2010 plus installed. At this point, in order to install Microsoft Office, you may need to either perform a “Reset this PC” or wipe and reload Microsoft Windows 10 operating system. This is why you should always backup your data.

That includes backing up all your software installation media and or downloads. As a computer repair technician often times, you can save time by just wiping and reloading. However, Windows 10 has a feature called “Reset this PC” which is quite easy to use for an average computer user.

There are two options with reset this PC. One will allow you to keep all your personal data, but loose all your programs. The other option will remove all your personal data and programs.

These two options will then reinstall Microsoft Windows 10 operating system. Your computer system might not be as corrupt as this computer was. In that case you could possibly fix Microsoft Office with these troubleshooting steps.

These instructions were written for a computer with Microsoft Windows 10 operating system installed and Microsoft Office 2010 plus installed. You can certainly use these instructions for other Microsoft operating systems and other Microsoft Office versions.

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