Computer Randomly Turns Off – Troubleshooting Steps

Another problem in information technology in the world order. This time a client had a randomly shutting down laptop. Here is their original request:

"It shut down unexpectedly. When I turn it on the white power light blinks 5 times. I recently put a new 1 terabyte hard drive in with Windows 7 professional."

Here is my response to this computer predicament. Disconnect the power cord from the laptop and the wall outlet. Take out the laptop battery.

Press and hold the power button for 30 seconds to a minute. Only plug the power cord to the laptop and wall outlet. Leave the battery out of the laptop.

Disconnect any external devices. For example USB flash drive, external hard drive, printer, etc. Now power on the laptop and see if it works correctly.

This laptop received a message that the battery reached a critical level and restored the session. They were able to get this laptop to power on, without trying to diffuse any electric static discharge. You could try using that laptop without the battery for awhile to try to narrow down what is causing it to shutdown.

Also, you could test the memory. If the computer no longer shuts off unexpectedly after a few days or a week, the issue is most likely fixed. You don't need to follow my instructions now that the computer boots into windows.

You can start a memory test from within Windows 7. Click the Windows 7 start button. Type "memory" into a search box.

Click on "Windows Memory Diagnostic". You will have two choices to pick from. "Restart now and check for problems" or "Check for problems next time I restart my computer".

Diagnosing and troubleshooting a computer randomly turns off can be a pain in the ass. There are many variables that can cause this type of problem. A failing memory module, failing memory slot, faulty power cord, faulty motherboard, operating system problem, failing hard drive, etc.

The list goes on and on and on. One technique is to strip down a computer with the least amount of peripherals. Disconnect all external devices.

Remove the battery. Remove the memory. Remove the optical drive for example digital video disc.

Remove the hard drive from your computer. Basically, you want a stripped down computer with just the motherboard, power supply, etc. This was a laptop, but if you had a desktop computer you could even take out all the add in cards.

For example video card, sound card, network card, etc. Anyone of these components can trigger some kind of fault that could cause this computer randomly turns off problem. My experiences over the years is often times hardware.

A failing memory module and or slot. Also, a failing power supply or active current adapter with laptops. You do NOT want to overlook an overheating computer.

Believe it or not too much dust built up in the fans or too much dust built up in the heat sink in a desktop computer can cause this type of problem. This is where years of experience helps and also the process of elimination. Finally, do not overlook issues like a faulty operating system.

You can read over the event logs with event viewer on a Microsoft windows operating system based computer. There might be some clues as to what speak piece of hardware is failing or faulty.

Reset PC Windows 10 – Instructions

I received a request on a third party website where I earn supplemental income answering computer and technology related questions. This individual wanted to return a recently purchased computer. However, they did NOT want to leave their virtual footprint(s) on this computer.

Here is their original request:

I need to return it to Amazon and I want to remove my identity from it. How can this be accomplished? I was getting it ready to use and discovered that the hum that it has makes me tense, so they have replaced it.

I've removed the programs I installed, but it still opens up with my name on the front waiting for me to log in.

They purchased an Acer Aspire with Microsoft Windows 10 operating system. Here is my response to this request. You can perform a "Reset this PC".

This will reset your Microsoft Windows 10 computer back to when you purchased it. It will remove all your personal data and programs installed. Another possibility is performing a factory reset, which would reinstall Microsoft Windows 10 to back when you purchased it.

You can start a Reset this PC from within Windows. Right click the Windows 10 icon in lower left corner. Choose "Search" and type in "Reset this PC".

Click on "Reset this PC. Click on "Get Started" under "Recovery". You have two options to choose from.

Select the second one "Remove everything". You will be given two choices again. Select the second choice "Remove files and clean the drive".

Click on "Reset" to begin resetting that computer. Eventually, that computer will restart and complete the process. This Reset this PC option is in my opinion an excellent addition to Microsoft Windows 10.

One of the few positives of this problematic alleged operating system. This is similar to what is known as factory recovery, factory reset, etc. Factory recovery is normally created by original equipment manufacturers.

Reset this PC was instituted by Microsoft Corporation. When it works, it is a quick and easy way to reset your Microsoft Windows 10 computer to when you purchased it. Also, this would be an apropos tool to use if you wanted to sell your computer.

This will make it harder for anyone to obtain any of your person data. Although, the second option takes quite a bit longer, it is worth the wait. Finally, it is real easy to start the second option of Reset this PC.

I choose this solution over a factory recovery, because quite frankly this to me could be easier for an end user to perform. Some factory recovery solutions can get quite complicated. You would have to press a certain keystroke before Microsoft Windows 10 would try to boot.

Then, the end user would have to go through a menu of options. Also, there are times when a factory recovery will not work. I am NOT saying that factory recovery as a means to restore the operating system back to factory settings NOT a productive option.

My experiences are with an average computer user, if you can make it quicker and less complex, the better. If a Microsoft Windows 10 reset this PC would not have worked, then I would have went to plan b, a factory recovery. These instructions were written specifically succinctly for Microsoft Windows 10 operating system.

Reset this PC is only available in the Microsoft Windows 10 operating system.

Alternative Web Browsers – Falkon Official 3.0.1 Release

I finally found two alternative web browsers to Google Chrome, Mozilla Firefox, Microst Internet Explorer, Microsoft Edge, Apple Safari, Opera, and the list goes on. I have been using Qupzilla 2.2.6 for months now as my main web browser of choice. However, the developer has decided to no longer support Qupzilla.

This same developer created a new web browser called Falkon which is actually based upon Qupzilla. The official version of Falkon has finally been released. Falkon 3.0.1 is now available for download.

This web browser is free and open source software. You can install it on both Linux and Microsoft windows based operating systems. There was a pre-release version of Falkon 3.0.0 available since February.

Normally, I do NOT fuck with alpha and beta software. However, since this was considered a pre-release I tested this web browser out. The graphical user interface is almost exactly like Qupzilla.

However, when I tested it there were a few areas that became problematic. Falkon has been my backup web browser to Qupzilla for the past three months. Now that this alternative web browsers official release is here, I may make Falkon my main web browser of choice.

Falkon 3.0.1 official release is the first ever bug fix version. This version was released on May eight two thousand eighteen. Falkon is NOT yet available for Macintosh operating system.

Amazingly, the developer is working on a Macintosh version. You can install Falkon as a stand alone application or use it as a portable application. Fourteen bugs were fixed in this first ever official Falcon web browser 3.0.1.

* profile migration for QupZilla
* wrong form data
* wrong back and forward buttons
* loading uniform resource locator 20%
* download text files
* download manager not closing restored tabs
* location bar site icon
* QtWebEngine 5.11 problems
* speed dial blank
* html full screen
* speed dial settings
* crashed sessions
* bookmarks toolbar height
* collapsed parent
* opening new window

Falkon is an official KDE project. This project supports the three major operating systems. Microsoft Windows, Apple Macintosh, and Linux. Microsoft Windows 7, Microsoft Windows 8, and Microsoft Windows 10 operating systems are supported.

Mainstream Linux distributions are supported. Since the first official release of alternative web browsers Falkon web is NOT yet available for Macintosh operating system, then I do NOT know what versions of Macintosh operating system are supported. There are both x86 32 bit and x64 64 bit web browser version available.

For now I am pleased with both Falkon and Qupzilla. I will most likely make Falkon my main web browser of choice and keep Qupzilla around as a backup. Finally, some decent web browsers around that do NOT fucking drive me up a wall like the mainstream web browsers do.

Although I admit that this my dogmatic subjective perspective vantage point.

Microsoft System Security Alert – Pop up a Real Threat or Not?

I received a request from a third party web site where I earn supplemental income answering computer and technology related questions. Here is their request:

"I just had something very strange that happened when I was on Google white pages. It was a large red screen that also was speaking saying it was Microsoft windows and it was an alert stating my information on my computer had been compromised and to call the # on the screen"

This individual was using a laptop with Windows 10 operating system installed. Let me cut to the chase. These types of alerts are scams.

I would never call any number advertised. These false positives actually can install adware, malware, spyware, and or a virus onto your computer. Here was my response:

This is most likely a scam. There are quite a few scammers trying to get money from people. However, you may have been infected with malware, spyware, etc.

You could perform a system restore back to before you received this message. Also, you could perform a full virus scan. You could scan for malware and spyware with my preferred anti spyware program.

This is a free download. Finally, make sure that your firewall is turned on. You can get infected with spyware just by browsing the Internet.

This individual requested that I remotely connect to their computer and perform some system scans. First, I noticed that there were two anti-virus running. You NEVER need more than one anti-virus software installed on your computer.

As a matter of fact two or more anti-virus software can actually slow down your computer to a crawl. These programs will conflict with each other. I removed Viper security, with the permission of this client.

They now only had Mcafee Internet security installed. I made sure any updates were downloaded and installed for Mcafee. Also, I ran a quick virus scan.

My preferred malware/spyware removal found two pieces of software that I removed. Also, it found over 700 tracking cookies. Mcafee did NOT find any viruses.

I verified that indeed the Mcafee firewall was turned on. Also, whenever I remotely connect to a client computer, I generally use my preferred PC optimization tool. Also, to save time, I run many scans at the same time.

This PC optimization tool found around 1500 registry items. Often times, whenever I run this tool, I notice an immediate difference in the over all responsiveness of a Microsoft Windows operating system. Also, I went into task manager and looked to see if there was high central processing unit, random access memory, and or hard drive utilization.

Another thing I check for is making certain there are no problems with hardware devices. A quick gaze at Device Manager did NOT reveal any problems. Finally, I normally check Microsoft Windows 10 updates.

These are nothing short of a disaster, but I check them anyways to see if any of them are failing. Believe it or not, adware, malware, spyware, and virus can cause problems with device drivers and even Microsoft Windows updates. I did try performing a system file check, but it was taking too long to run.

Overall, I think this computer may have been affected with just two adware/malware/spyware programs. Many of these Microsoft system security alert messages are just phony pop up messages seducing you into calling the telephone number advertised. Then the perpetrator will ask for your credit card information.

Worse of all is that they will request access to your computer and then intentionally infect your computer. I never take these messages seriously. I would never waste time calling any phone number advertised.

However, as a computer technician, I will run a spyware scan, just to make certain. In closing, you could install an advertisement or pop up blocker on your web browser. This individual was using Google Chrome web browser when they received this alert.

I was going to install an advertisement blocker for them, but to my chagrin Ad Block Plus was already installed. Nothing to me is perfect in the technology sector. I am NOT surprised that one of these fake alerts was able to bypass an ad blocker.

Startup Disk Almost Full Mac – High Sierra 10.13 Solution

Another computer problem in the world order. This time a client from a third party website where I earn supplemental income answering computer and technology related questions, had a Macintosh predicament. He kept receiving a warning telling him that the hard disk was almost full.

Here is his initial query:

It keeps telling me that I am running out of space, and it shuts down emails while I am writing them. I don't know how to stop this from happening. Can you help me with this memory issue?

This problem was NOT actually a memory problem, but rather more specifically succinctly a hard disk problem. You see when I checked his hard disk space, he had around 500 megabytes free. He had a 250 gigabyte hard drive installed in his Macintosh computer with High Sierra 10.13 operating system installed.

It tells me to use iCloud, which I have no idea what that is. Can you take control of this thing and fix it for me? Just got the error message, "Your disk is almost full save space by optimizing storage".

This Macintosh operating system High Sierra 10.13 "System" folder was using 190 gigabytes of disk space. That does NOT leave much space, pun intended, left over now does it. I was able to rectify this problem using multiple tactics.

First, I downloaded and installed my preferred PC optimization tool designed for Macintosh computers. This program was able to free up an additional 500 megabytes of disk space or half a gigabyte. Also, I configured his Macintosh system to use iCloud for as many files as possible.

For example personal documents, applications, etc. Also, I removed some cache files. I was able to free up a total of around 3 gigabytes of disk space.

This individual was using Apple mail configured for accessing his AOL email account. However, this account was using 40 gigabytes of disk space. I told this individual to go through his email inbox and remove emails that were not needed.

His AOL email account had nearly 10,000 email messages in the inbox alone. He agreed and said he would perform this task later. If you use Spotlight on a Macintosh computer, you can search for terms like "Cache".

Also, I checked Time Machine backups on this computer. None of them were enabled. Also, I checked for Time Machine local backups.

None were found. However, you can type this command into a terminal, which will search for local backup files. These can be quite large and are not obvious.

sudo tmutil listlocalsnapshots /Volumes/

You will need to enter in your Macintosh administrator password. If any files are listed, you can go ahead and delete those files.

Enter the following command to delete a snapshot file:

sudo tmutil deletelocalsnapshots 2018-05-18-002004

The end of this command "2018-05-18-002004" is actually an example local snapshot file. You would see a different numerical file. However, reading one blog post, the author claimed that they deleted 3 local snapshots which resulted in them being able to free up to 203 gigabytes of disk space

You read that correctly, a big fat fucking 203 gigabytes of disk space used by those local snapshots. I was NOT able to figure out nor rectify the situation with a "System" folder that was using 190 gigabytes of disk space. Another procedure I performed was to delete any duplicate programs in both "Applications" and "Downloads" folders.

Macintosh will label any duplicate program for you when browsing them with the Finder tool. Performing this step did indeed free up some additional disk space. This individual had 10 gigabytes of iTunes songs.

I was able to only free up around 3 gigabytes of total disk space. However, this individual could easily free up around 50 gigabytes if he were to clean up his email inbox and perhaps backup his iTunes collection to his iCloud account. These tips to clear that repugnant Startup Disk Almost Full Mac error were written for an Apple Macintosh computer with High Sierra 10.13 operating system installed.

You could certainly use these tips as a basis point for other Macintosh operating systems.

Legacy Family Tree – no Longer Supports Internet Explorer 11

Another problem in the world order of technology. However, this one deals with a retirement of sorts. The software developer of Legacy Family Tree no longer supports Microsoft Internet Explorer 11.

This is probably a wise decision. Microsoft Internet Explorer is a known security risk. Here is my clients initial request:

My message from you is that my browser needs to be up dated or replaced. If i do that, what will happen to all my saved data? I use Legacy for my Family Tree.

I have found that Family Search is the most reliable source for research.

This was an easy fix for this individual. They were using a Hewlett Packard 1380T computer with Microsoft Windows 7 operating system. This customer was using Microsoft Internet Explorer as their default web browser.

I remotely connected to this computer and changed the default web browser specified by Legacy Family Tree software. I changed it from "Default" to Google Chrome. This individual already had Google Chrome installed.

I explained to them that the developer's of this Legacy Family Tree software basically no longer supports Microsoft Internet Explorer 11. You could still look up family ancestry information with Microsoft Internet Explorer 11. However, many facets of their website no longer worked correctly.

Legacy Family Tree is just a client software application that allows you to search ancestry information. Some data requires the web based version. This is where Microsoft Internet Explorer 11 comes into play.

Legacy Family Tree is only compatible with Microsoft Edge web browser, Mozilla Firefox web browser, Google Chrome web browser, and Apple Safari web browser. Microsoft Edge web browser was NOT an option since you cannot install it on Microsoft Windows 7 operating systems. Since this was a Microsoft operating system environment, then obviously Apple Safari would NOT be an option as well.

Google Chrome was already installed on this computer, so I recommended this be the browser of choice. You have to tell Legacy Family Tree to use Google Chrome instead of the operating system default web browser, which was Microsoft Internet Explorer 11. Open Family Tree Legacy, if NOT already opened.

Select "Options" from the top menu bar. Now you select "Customize". Click on the "Launch" tab.

Look for "Which Web Browser would you like to use with Legacy?". Click on the "Change" button. Look for the "Default Browser" dialog box. You will need to find the folder where your web browser is located.

This will be the web browser that you are changing to. Select the web browser's executable file in the left window and then click on the "OK" button. The Browser field will now show the path and name of this web browser:

C:\ProgramFiles\Google\Chrome.exe

Finally, click on the "Save" button to exit this dialog box. When you create web pages you will see a message box that asks you "Would you like to view the Web pages in your browser"? Click the "Yes "button, which will open these web pages in the web browser you just selected.

I instructed this individual to close Legacy Family Tree and then open it again. Then had them perform some test ancestry searches. Google Chrome was now this programs default web browser.

Disk Boot Failure Insert System Disk and Press Enter Fix

Another computer problem in the world order. This time I was afflicted with a nasty computer problem. If any computer technicians out on the Internet tell you that they have never had problems with Windows 10 updates, they are most likely lying to you.

Microsoft Windows 10 updates have been nothing short of a disaster. I attempted to install three Windows 10 updates and ended up with a computer that would not even attempt to boot Microsoft Windows 10. I received the following boot time error:

Disk Boot Failure Insert System Disk and Press Enter

On the surface this could be a potential disaster. However, I think this is more of a Microsoft Windows error then anything else. I took off the computer case cover and disconnected the SATA cable from both the hard drive and motherboard.

The first time I tried to boot after this, Microsoft Windows 10 did indeed attempt to boot. However, first let me document what Microsoft Windows 10 updates I was attempting to install.

* KB4103729 adobe flash
* KB4103721 cumulative update
* KB890830 windows malicious software removal tool

These three types of Microsoft Windows 10 updates are quite prevalent on a monthly basis. I installed all three Microsoft Windows 10 updates manually. However, I received the following message when attempting to restart this computer via the "Settings" then "Update and Security" section:


"Someone else is still using this PC. If you restart now, they could lose unsaved work. Restart anyway."

The only fucking user account logged into this computer was the one I was logged into. I clicked on "Restart anyway" and this computer would not restart. Next, I tried right clicking on the Microsoft Windows 10 start menu icon, then selected "Shut down or sign out".

I selected "Restart" from this menu option and received the same error message. Finally, I pressed Ctrl Alt Delete and clicked on the power icon in the lower right hand corner and selected "Restart". This caused this Microsoft Windows 10 professional computer to finally restart.

However, when it booted back into Microsoft Windows 10, my problems did not disappear. I noticed that the "Personalized Settings" pop up window was not responding and literally told me that it was not responding. Also, I noticed that Microsoft Windows 10 audio service did not start up.

Overall, I noticed a very sluggish computing environment. Not too surprising for a Microsoft Windows computer. The biggest problem, at least to me, was that the hard drive was under constant 100% utilization.

I tried ending as many processes as possible. I think Microsoft Edge web browser may have been the culprit. I noticed 5 instances of Microsoft Edge running.

I did NOT try opening Microsoft Edge once. What the fuck is Microsoft Edge doing running when I never opened it? I decided to perform a Microsoft Windows 10 system restore.

I do NOT think it is productive to continue to use a computer with 100 percent utilization of Central Processing Unit, Random Access Memory, and or hard drive. A Microsoft Windows 10 system restore cured this nightmare of a Windows 10 update. Now I need to research why the fuck one of these updates wreaked this havoc.

I think kicking off a chkdsk scan and sfc scan is apropos. Perhaps, ditching Microsoft Windows 10 all together and installing Linux would be more logical?

UPDATE: A few minutes after writing this blog, a System File Check scan completed with the following message:


C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

I normally run sfc /scannow commands three times for good measure. Perhaps some corrupted Microsoft Windows 10 professional files were the culprit? Microsoft Corporation to me is corrupt.

Sorry an Error Has Occurred and Word Could Not Start (6) Fix

Another computer software problem in the land of make believe called Microsoft. This time one of my clients was receiving the following error when attempting to open Microsoft Word 2016.

Sorry an Error Has Occurred and Word Could Not Start (6)

I have no fucking idea what the number 6 designates. Anyways, here is the original client request:

My Microsoft Word and Edge wont come up on my computer.

If you noticed this customer had a problem with Microsoft Edge crashing. That will be covered in a separate blog post. This Windows 10 Home edition computer had major problems.

Three different antivirus software as enabled. Windows Defender, McaFee antivirus, and Norton Internet Security. Here is a gold tip early in this blog post. Do NOT install more than one antivirus software on any computer.

When two or more antivirus software are functional on the same computer, they end up fighting each other over resources. This machine was very slow and mostly because three different antivirus was functional. I removed McAfee antivirus because it had expired.

Norton Internet Security still had around six months of an active license. Windows Defender was easy to disable and or configure to use McaFee for antivirus. Also, I decided to use my preferred PC optimization tool, on this computer.

This software freed up about 500 megabytes of disk space and cleaned hundreds of registry entries. I then ran a spyware scan with my preferred anti spyware software. This software found three major pieces of malware software.

Next, I decided to try to repair Microsoft Office Word 2016. I went into "Apps and Features" in Windows 10. I selected Office 365.

This revealed two choices, "Modify" or "Uninstall". You want to select "Modify" then click on "Quick Repair". This took quite awhile and to no avail.

Microsoft Word 2016 would still NOT open. There is another repair option under "Modify". This is called "Online Repair".

I did NOT perform an online repair of Microsoft Word 2016. Instead, I went ahead and checked to see if there were any updates available for Microsoft Office 2016. You want to open an office application that actually works.

Now you select "Account" or "Office Account". Look for "Product Information". Select "Update Options".

Now click on "Update Now". Any Microsoft Office updates will be downloaded and installed. Once this scenario finished, I attempted to open up Microsoft Word.

Finally, Microsoft Word successfully worked. I had the client test some previously created Microsoft Office 2016 Word documents. All is well in the land of make believe called Microsoft land, until the next crisis.

Lacie External Hard Drive – Setup Instructions For Macintosh

I had a recent customer request for their Lacie 5 Terabyte external hard drive. They needed assistance using this device on their Macintosh computer. Here is their initial request:

Just bought a Lacie 5 terabyte backup since my last Seagate is now full. I have an iMac and have 2 USB C and A. What next and how do I download this drive to my computer?

This individual was using a Macintosh with High Sierra 10.13.4 operating system. They had not yet plugged in this device. They also asked which USB connection to use.

By the time I responded to their request, they had already connected their Lacie 5 terabyte hard drive via USB type A connection. Generally, USB type C is faster and newer. However, it depends on what type connection your device supports.

Here is my response to their request. You can hook it up to the USB type C. Also, you will need to format that hard drive before you use it on you iMac.

Here are the instructions to format that hard drive. You want to use the "Finder". Select "Go" and then "Utilities".

Choose "Disk Utility". In Disk Utility, select the hard drive you want to format. Make certain that you select the correct external hard drive.

You do NOT want to accidentally format your hard drive that has Macintosh operating system installed on. Click on the "Erase" tab from the top menu. Under the "Volume Format" drop down menu, you want to choose "Mac OS Extended (Journaled)".

Type in a name for your external hard drive. Finally, click on the "Erase..." button down below. Your Lacie 5 terabyte hard drive is now ready to use on your Macintosh computer.

These instructions were written for a Macintosh computer with High Sierra 10.13.4 operating system. However, they can be used as basis points for other Macintosh operating systems. Finally, I will give you a bonus tip.

This individual wanted me to also reconfigure their new Lacie 5 terabyte external hard drive with Time Machine. Time Machine is the default backups software that comes with Macintosh operating system. Their existing Seagate external hard drive was one terabyte in size.

However, when I checked on free space for this device, it appeared as being full. It is quite easy to change the device that Time Machine backs data up to. You want to go into Time Machine.

I would NOT change your destination disk while Time Machine is backing up data. It might not even allow you to make this change, but I would NOT even attempt it. Once time machine is no longer active backing up data, go ahead and change the destination location.

You can either open Time Machine from the menu bar above or go to "System Preferences" from the Apple menu. Look for the Apple icon in the top menu. Once in Time Machine look for "Select Backup Disk..." and click on it.

You will be given a list of hard drives available. In this real world example choose the external hard drive. Click on "Use Disk". Since this will be the first time that you are backing up to a different external hard drive, then depending on how much data you have chosen, it can take quite a few hours for this data to get backed.

Time Machine will tell you when a backup completed successfully or not. You can use these instructions for any external device supported by Macintosh operating system.

iTunes Library – Extras.ITDB File is Locked on MAC Fix

Another computer problem in the world order. This time a customer was NOT able to use iTunes on a brand new Macintosh computer. Here is their request:

"I'm getting an error message on my new MAC computer when I try to open iTunes. It's brand new. Gave me the error the first time I tried opening it."

This individual had purchased a refurbished Apple Macintosh with Macintosh operating system 10.13.3, High Sierra, directly from Apple. This is the exact error message:

Error MSG: The iTunes Library Extras.itdb file is locked, on a locked disk, or you do not have write permission for this file.

It is always a good idea to give a computer technician the exact error message you are receiving. Anyways, here is my response to this predicament. You can try to either rename that .itdb file to something else like .itdb.bak.

Also, if you have not used iTunes before, you can try to delete that .itdb file. If successful at renaming or deleting, then try to see if iTunes will now open.

This customer renamed this .itdb file, but this did NOT fix this problem. This iTunes Library Extras.itdb file is located in the iTunes folder under the Music directory. Also, you can search for a file by using "Spotlight".

Spotlight is the search icon in the menu bar. Click on that icon and then type in "iTunes Library Extras.itdb" without quotes into a search box. You can also copy and paste this file:

iTunes Library Extras.itdb

If renaming that .itdb file does NOT fix this problem right away, you can try this next step. I would rename or delete that file and then reboot your Macintosh. Then open iTunes after a reboot.

This customer then received the same error message with a second .itdb file named iTunes Library Genuis.itdb file. What fixed this problem was to configure the correct permissions for both of these files. You can try this step.

Yes it could be file permissions issue. Change permissions for everyone to "read & write" for both those .itdb files. Select one of those files then choose "File".

Select "Get Info". If the information in "Sharing & Permissions" is not visible, then click the triangle. Click the lock icon if you need, to unlock it.

You will need to enter in your administrator name and password. Click everyone in the "Name" column, then choose "read & write", from the pop up menu. This customer was able to fix their own file permissions problem partly with my help.

Okay, I went to each file and there was already a permission showing for "everyone" with read and write permission. So I added a permission, selected my username, and changed the permission to read and write. It did not ask for my password.

But that seemed to do it. I can now open iTunes. Thank you.

Looking for music from iTunes? Check out the top music albums from the iTunes store. Download iTunes if you don't have it installed.


Shawn Mendes - Shawn Mendes


DAYTONA - Pusha T


TESTING - A$AP Rocky


Love Is Dead - CHVRCHES


The Greatest Showman (Original Motion Picture Soundtrack) - Various Artists


Solo: A Star Wars Story (Original Motion Picture Soundtrack) - John Williams & John Powell


Wildness (Deluxe) - Snow Patrol


beerbongs & bentleys - Post Malone


And Justice for None (Deluxe) - Five Finger Death Punch


Vibras - J Balvin


Black Labyrinth - Jonathan Davis


Love Yourself 轉 'Tear' - BTS


Deadpool 2 (Original Motion Picture Soundtrack) - Various Artists


Invasion of Privacy - Cardi B


reputation - Taylor Swift


The Continuum Project - Lindsay Ell


KOD - J. Cole


Rearview Town - Jason Aldean


Hamilton (Original Broadway Cast Recording) - Original Broadway Cast of Hamilton


From the Fires - Greta Van Fleet


Evolve - Imagine Dragons


Goodbye & Good Riddance - Juice WRLD


NOW That's What I Call Music, Vol. 66 - Various Artists


R.O.S.E. (Sex) - EP - Jessie J


Inspiration - Sheku Kanneh-Mason

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