Microsoft Edge Infected With Malware – Removal Instructions

Microsoft Edge Infected With Malware

I received another computer support request. This one deals with a web browser malware and or hijacker. Here is the original initial request:

"On my wife's page she is getting a message from Microsoft Edge stating that www.security-errornetworks.xyz/main4smallvirus.html?controlnewsiteID=profile&popupmode=profile&siteID=profile. I as far as I know I do have a update waiting but I believe she was locked out after her last change from my page to hers. I ran a quick scan with McaFee and found no worries.

My concern is they are wanting her ID and password ***** sending it back on a non secure line. Only is it possible that this is a scam. I can give you the Telephone they say to call was(###) ###-####."

Here is my initial original response:

That sounds like it might be a support scam. However, you might have malware and or spyware on your computer now. I recommend running a scan for malware and spyware.

I recommend downloading and using my preferred spyware removal tool. This is a free download. Also, you could perform a system restore.

Restore Microsoft Windows 10 back to before you were having this problem. This individual requested that I remotely connect to their computer and fix this problem. I ran a quick scan with my preferred spyware removal tool.

Two objects were detected and removed. I had this customer test the website in question with Microsoft Edge. The problem was successfully rectified.

You must know the difference between a computer virus and malware. Just because a McAfee virus scan did NOT find any viruses, does NOT mean that your computer has not been infected. Malware infects your computer in a different way.

This is why antivirus software is normally NOT effective at removing adware, malware, spyware, hijacker, etc. This was most likely a website hijacker. Each time this individual tried accessing the same website uniform resource locator they would get forwarded to a bogus website URL.

If I was NOT able to remove this malware I might have tried using two other spyware removal tools. However, you can spend time scanning your computer for infections into the wee hours of the morning to your hearts content, and be wasting time. Sometimes just performing a Microsoft Windows system restore is your answer.

This can save time and will completely reverse any malware infection(s). Click on the "Cortana" search icon. Type in "System Restore" in a search box. Choose "Create a restore point".

You should have been taken to a window with "System Protection" tab selected. In this tab click on "System Restore...". Click "Next" on "Restore system files and settings".

Choose a restore point by clicking on one, then click "Next". Try to choose a restore point back to before you were having this problem. Click on "Finish" to confirm your restore point.

Windows 10 system restore will need to restart your computer and can take awhile to run. Eventually Windows 10 will boot normal. Hopefully, this will fix your problem.

These instructions were written for a computer with Microsoft Windows 10 operating system installed. However, you can use these same principles for other Microsoft operating systems.

How to Disable Pop up Blocker in Google Chrome

How to Disable Pop up Blocker in Google Chrome

Another computer request in the world order. This time I received one pertaining to Google Chrome web browser. Here is the original initial request verbatim:

"How do I get another tech I’ve been on this site for over 2 hours with NO help for a simple task. I don’t need a lawyer, I need a tech for a computer issue. I’m trying to get my pop ups to activate on Chrome in my MacBook Air."

Here is my original initial response to this request:

You want to allow pop ups? Open Google Chrome, Click more or the three vertical dots. Scroll down and choose "Advanced".

Click "Content" under "Privacy and Security". Now click on "Pop ups". Change the setting to "Allowed".

How about more tools? Is there a "Settings" option? Choose settings and then look for "Show advanced settings". You may have to scroll to bottom of that list in order to view "Show advanced settings".

Look for and click on "Content". Great now toggle that setting to off. Make sure to click OK in any windows or menus to save that setting.

That probably will save your settings. You can always test pop ups or go back into that menu, to make certain pop ups are still allowed. I would test to make sure pop ups work.

You could close Google Chrome then open it and test pop ups. These instructions were written for a Apple Macintosh MacBook Air computer. However, you could certainly use these instructions to disable pop ups in Google Chrome web browser on your Microsoft Windows based computer.

This will enable all pop ups in Google Chrome web browser. There is a way to keep all pop ups enabled but only allow pop ups for specific websites. First you want to browse to that specific website that you want to allow pop ups.

For example browse to AnetComputers.com. In the Google Chrome address bar click on "Pop-up blocked". Click on the link for the pop up you want to view.

Select "Always allow pop-ups from AnetComputers.com". Then click on "Done" to make this permanent. From now on you will receive pop ups for this website but all other websites will be blocked.

You can add additional websites to this allow pop ups list to Google Chrome web browser.

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Office 365 App Download – and Installation

Office 365 App Download

I received a request for assistance with Microsoft Office 365. Here is the initial original request:

"I purchased Office 365 and am trying to install it on a second computer. I need some help. I am currently logged in on the computer that I want 365 downloaded on."

Here is my initial original response:

You will need to first login to the office 365 portal.

You can use an existing Microsoft account. For example Google Gmail, Hotmail, Skype, Outlook, MSN, etc. Once logged into your portal, you should be able to download and install Microsoft office. This individual was able to successfully install their Microsoft Office product.

Let me give you some additions tips for installing Microsoft Office with a 365 subscription. I would definitely make certain that you save your Microsoft Office 365 license key. Also, I would choose to "Save as..." when the installation begins.

If you click on "Run" most if not all Microsoft installation files will get removed. If you choose to save the full installation to your computer, then if necessary you can reinstall Microsoft Office. Also, if you know what you are doing you can save a copy of a Microsoft Office online installer.

The problem with the Microsoft Office online installer is that in the future, when Microsoft no longer supports that particular version of office, you may not be able to reinstall with just the online installer. The online installer downloads most of the installation files from Microsoft's servers during the install. It must connect to their servers in order for you to install Microsoft Office.

The full Microsoft Office installer, is quite large, but worth the download time. This will allow you to reinstall Microsoft Office without connecting to Microsoft servers. If Microsoft quits supporting this version of Microsoft Office, you will theoretically be able to still install Microsoft Office.

You will then need to just enter in your Microsoft Office license key. As of the time of this blog post creation you can download earlier Microsoft Office versions such as 2010, 2013, and 2016 from official Microsoft web pages. However, you must enter in a valid license key.

That is why I advised you to save your license key at towards the beginning of this blog post. As a computer technician I constantly deal with clients that either do NOT have their license key and or do NOT have the software installation CD-ROM or download.

The Microsoft Office portal is quite easy to use. If you have just purchased an Office 365 subscription you just need to login with either your email address, phone number, or Microsoft Skype account. I just found out that you can use Google Gmail email address to sign in.

If you do NOT have a Microsoft account you can create one from the login page. Once you have successfully logged into your Microsoft Office account, then you should be able to activate your recently purchased Microsoft Office 365 subscription. Your computer will be added to your subscription.

You will then be able to download and install Microsoft Office from this portal. If you exceed your Microsoft Office computer quota, you can remove a computer(s) so that you can install the software. These instructions were written for both Microsoft Windows and Apple Macintosh operating systems.

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Brother HL-L2395DW Printer – MAC OS Compatibility

I received a bit of a different information technology request. Normally, I deal with fixing computer problems. This request was more or less research related.

Here is the original initial request:


I just purchased Brother HL L2395DW printer, but notice on box it is compatible with MACOS v10.10.5. My Mac is OSX 10.9.5 (Safari). I am afraid to open box until I know if it will be compatible...will appreciate your advice.

I haven't unpacked it yet, just bought it and don't want to try to install unless I know it will be compatible.

Actually, MAC OS X 10.9.5 is Mavericks. I digress back to this blog post. Here is my initial response to their request:

On the Brother HL L2395DW support page they list four MACOS X downloads:

* 10.10
* 10.11
* 10.12
* 10.13

No guarantees the printer will work with older Macintosh operating systems. Let me try to find some printers that are compatible out of the box for 10.9. Are you wanting a Brother brand printer?

I found this list of Canon compatible printers with OS X 10.9. I will look for a list for Brother if available. You are welcome.

I found this list of possible Brother printers that are compatible with OS 10.9. Scroll to the bottom to see list of printers. I found another list.

This one you can use to find any type of Brother printer compatible with OS 10.9. Click on "Click here to display all models covered by this answer". What is your current printer?

One problem might be that brand new printers might not support OS 10.9. You might be able to find older printers that are still in their new box. Not sure if that would suffice.

I found your Epson WF-3640 on Amazon. There are some new ones available. Yes, Macintosh upgrades are not perfect.

If you do upgrade you will need your Apple ID and Macintosh administrator password. Also, I would definitely backup your data before you upgrade. You might want to do some routine maintenance before you upgrade.

Clean up your Mac and make sure you don't have any problems with it now. Also, make sure to install any available updates before upgrading. This blog post was written for a Macintosh computer with Macintosh operating system X 10.9.5 Mavericks installed.

This is an example perhaps of what you may encounter when your technology devices fail. This individual was willing to return this brand new Brother HL-L2395DW printer for one that would be compatible with an aging operating system. Quite often you can find older technology including printers brand new in their box.

A quick Internet search for Epson WF-3640 resulted in an Amazon listing. There were multiple printers being sold as new. This is a learning lesson in knowing what technology you have acquired and attention to detail.

Had this customer opened the box, who knows what other pitfalls would have followed? A fifteen percent restocking perhaps at the very least? Try to always research your technology purchases in advance if possible.

Do NOT over look replacing failing peripherals with the same model. If you are happy with it like this customer, then there is no reason why you can't continue using it. Hardware compatibility with a specific operating system is quite often over looked.

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Windows 10 Advanced Options – Can Fix Windows

Windows 10 Advanced Options

Another Microsoft Windows 10 update finds a victim. This time I received another help request for a computer with Microsoft Windows 10 operating. Here is the initial original request:

"Hello, my laptop wouldn’t turn on!! Don’t know what to do as I think due to last time updated windows it is running through a problem. If you can suggest something please?

I am not too sure about it but I think I installed the windows 10 update. Led lights are on there are two options restart or advanced troubleshoot."

Here is my initial original response:

Are you able to access the advanced troubleshooting menu? If so, you can perform a system file check and check disk scan. Select "Troubleshoot" then select "Command Prompt".

In a command prompt window, type this command:

sfc /scannow

Once that system file check scan completes you can then run a check disk scan. Type this command:

chkdsk c: /f /r

Type Y for yes if a volume in use message is displayed. Once these two scans complete, then reboot your computer and see if it will boot properly. Also, make certain you do not have any external devices attached.

For example USB flash drive, external hard drive, external printer, etc. The last two stages can take quite some time. Hopefully, the check disk scan will fix your problem.

You could try performing a "Reset this PC" or System Restore. Actually system restore should not remove your programs. Restore windows back to before you were having these problems.

If system restore does not work you could try Reset this PC. There are two choices with reset this PC. The first one will save your personal files.

The second one will wipe your entire hard drive so just to warn you about reset this PC. In order to access Microsoft windows system restore and reset this PC, you need to enter the advanced troubleshooting menu. In certain cases Microsoft Windows 10 will present you with two options, repair or troubleshoot.

Once you select "Troubleshoot" and enter advanced troubleshooting, you will be able to use advanced troubleshooting tools. There may be a "Reset this PC" option when you first select "Troubleshoot". This will allow you to reset your Microsoft Windows 10 computer back to when it was first installed.

There are two choices:

* Keep my files
* Remove everything

Keep my files will keep your personal files. However, this tool will remove all your installed applications and programs. Remove everything is quite self explanatory.

All of your data will be removed and your hard drive will get formatted. Microsoft Windows 10 will then be reinstalled. There is a possibility that reset this PC will not work.

If this is the case, then you want to try to perform a Microsoft Windows system restore. In the "Troubleshoot" screen you should see "Advanced Options". In advanced options you should find "System Restore".

You will want to choose a restore point back to before your Microsoft Windows 10 computer booted successfully. There is a possibility that a system restore will fail. If you have exhausted all other tools, you might be able to fix Microsoft Windows 10 with "Go back to the previous build".

Go back to the previous build is similar to Microsoft Windows system restore. It will remove all software installed since that previous build. Also, some of your Microsoft Windows settings may get lost.

This tool will also keep your personal files. Hardware device drivers will get reverted back to the previous Microsoft Windows 10 operating system build. If you have attempted all of these troubleshooting tools and still cannot fix Microsoft Windows 10, then you might be fucked.

You could try creating a Microsoft Windows 10 USB recovery drive. You would boot off this recovery USB flash drive and perform all of the previous troubleshooting steps. You might save yourself time and sanity by just reinstalling Microsoft Windows 10 after backing up any important data first.

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Microsoft Third Party Vendors – Trust Worthy?

Microsoft Third Party Vendors

I received another computer support request. This one deals with a questionable Microsoft vendor or possible scam technical support company. Here is the original initial request:

"I have a message from a Microsoft vendor that said I don’t have network security and they want me to pay $399.99 to fix a virus they found in my computer. These people are telling me that I don’t have any security on my laptop at all and that I need to get it because my laptop is corrupt and I will lose all my data on my laptop."

There are numerous Microsoft technical support scams floating across the Internet. These clowns will even call you and fear monger about your computer allegedly having been infected with viruses, insecure, etc. What might not be talked about as much is technical support companies claiming they are Microsoft third party vendors.

Any company can claim they are a certified Microsoft partner. However, is this all smoke and mirrors with some of them? The object of this blog post is to give you some tips that will help you learn how to provide your own support against malware, spyware, viruses, etc.

Here is my original initial response:

This is a scam. There are many Microsoft scams floating around. Nobody from Microsoft calls or contacts you about your computer.

I would not pay these people any money. This individual was using a computer with Microsoft Windows 10 operating system installed. Also, they requested I remotely connect to this computer.

I obliged and noticed quickly possible malware that later was a third party toolbar. I noticed a message on the Microsoft Windows 10 task bar with SUPPORTBUDS in all capital letters. There was a 1800 telephone number to the right.

I thought perhaps this was malware. However, I removed this third party toolbar add on. In my opinion this is kind of cheesy in your face advertising.

This client requested that I remove this toolbar after I asked them about it. This individual was not happy with the support or lack there of from this company. I performed a quick Internet search for supportbuds.

They seem as if they are a legitimate company. However, I am not sure about their tactics. Here is another comment from my client:

...how do I stop getting these alerts. After I got the alert I called these people and then a scan started running on my screen and it would delete...

$399.99 seems like an inflated price for technical support. When I scanned this computer for adware, malware, spyware, and viruses only two objects were found. Also, this computer was secure according to my standards.

Is any Microsoft Windows based computer truly secure? The built in Microsoft Windows defender firewall was enabled. I ran a malware and spyware with Windows Defender.

No objects were found. I ran a spyware scan with my preferred spyware removal tool. Two total malware spyware objects were found.

I decided to use my preferred PC optimization tool on this computer. This computer optimization tool will scan for junk files and junk registry entries. I took a gander at the programs listed in "Apps and features".

I did NOT notice anything too unusual. Teamviewer was installed and configured as unattended. This to me is a security concern.

Teamviewer from my experiences is an excellent program. However, installing an unattended remote support software program is NOT to me very security conscious. This client requested that I disable the unattended access mode with TeamViewer since they claimed nobody remotely connects to this computer any longer.

Remote desktop support software can become a security risk. Especially, if you leave them in unattended mode. This allows anyone to possibly remotely connect and control your computer.

I did NOT run a system file check or check disk scan. Overall this computer seemed in decent health for a Microsoft Windows operating system. Whether or NOT Supportbuds is a legitimate Microsoft vendor I do NOT know.

Whether or NOT they are a legitimate and ethical company I do NOT yet know. I would have to perform further research. My opinion is that $399.99 is a steep price perhaps and I never personally like to use fear mongering tactics in order to gain new or keep existing customers.

I asked the following question to this client, "Is SUPPORTBUDS legit with the 800 number on your task bar?". Here is there response:

"Not at all. The last time this happened the people said they were fixing my account and ever since then I've Had that on my screen and I can’t get it off."

I was able to easily remove that from there task bar. I asked this client when these messages requesting support for $399 occurred. Here is this individuals response:

"My PC was on but I would be away from it for a while. When I clicked my mouse to get back into my tabs or whatever. Then I would get a message that covered my entire screen not to use because it was infected with you had to call them to get the message off your screen."

Even though I am a computer repair technician my overall premise is to become aware of your computer health and security. I do NOT think any of the a fore mentioned tactics used against this individual was necessary. However, that is just my opinion on this matter.

Learning how to maintain your own computer can be quite rewarding. Also, you might save time and even money. There are so many tools and resources available on the Internet these days, there is no reason why you cannot learn how to properly maintain your own computer(s).

This blog post was written for a computer with Microsoft Windows 10 operating system installed. However, you can certainly use these tips as a basis point for other Microsoft operating systems.

Family Tree Maker 2017 Software – Missing From Computer

Another computer support request. This time an individual had lost their all too important Family Tree Maker 2017 software. Here is their original initial request:

"Hi, after rebooting my Windows 10, several apps while taking off my screen. One of which was my family tree maker 2017. How do I get that app back?"

Here is my original initial response:

You can type into Cortana search bar "Add or remove programs". Select Add or remove programs. Scroll through the list of programs installed on your computer.

If Family Tree Maker 2017 is missing, you might be able to get it back by performing a system restore. Restore windows back to when Family Tree Maker 2017 was still installed on your computer. I can give you more detailed instructions for system restore.

This individual was NOT able to restore Microsoft Windows 10 back to before this Family Tree Maker 2017 software went missing. Also, they requested that I remotely connect to their computer and fix this problem. I obliged and was able to restore their software.

I immediately verified their "Apps and features" list. Also, I verified their system restore points. I adjusted the file allocation space quota for restore points, so that in the future more restore points would be created. I then went searching for family tree maker software on their computer.

There was a Family Tree Maker 2017 software entry under the Windows 10 start menu. However, there was only the uninstall link. I found the Family Tree Maker 2017 software download under what is apropos the "Downloads" folder for this individuals Microsoft Windows 10 profile.

I started the installer and sure enough I was able to restore Family Tree Maker 2017 software. However, restoring this individuals data was a different story. I do NOT use most software that my clients use on a daily basis.

I had to scramble to figure out how to restore this clients family tree. They allegedly had written a family genealogy book with this software. Anyways, the first time I tried to import their family tree, none of their data remained permanent.

This was a colossal fuck up. The next time Family Tree Maker 2017 software was opened the data went missing. A quick Internet search revealed that all I needed to do was restore the correct database.

You click on "File" from the top menu and then select "Restore...". Now you browse to the family tree backup that you want restored. Family Tree Maker 2017 software backups have a .ftmb file name extension.

Once you have found your backup that you want to restore, you just click on "Open". Depending on how large this backup is, it can take a few minutes for this backup file to get restore. You must also save this restored file onto your hard drive, which is quite strange to me.

Anyways, once your backup is successfully restored, there will be some optional choices presented to you. You can restore sync files and or replace historical events. This individual did NOT want to perform either choice.

They then opened Family Tree Maker 2017 software and sure enough all of their data was restored. These instructions were written for a computer with Microsoft Windows 10 operating system and Family Tree Maker 2017 software installed. You can use these instructions as basis points for other Microsoft operating systems and perhaps other versions of Family Tree Maker software.

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Windows 10 Start Menu Not Working – Corrupt Profile Fix

Windows 10 Start Menu Not Working

Another individual with Windows 10 start menu not working. I received another request from a third party website where I earn supplemental income answering computer and technology related questions. This is the initial original request:

"Hello, Windows 10 start menu is not working. I have tried different solutions and with no luck. I tried the power shell recommendations.

And from what I have read, this is becoming an issue with a lot of users."

Here is my initial original response:

You might be able to perform a Windows system restore. Restore Windows back to before you were having this problem. Press Ctrl Alt Delete keys at the same time.

A blue windows should open up. Select "Task Manager". Click on "File" from top menu.

Select "Run new task". Place check next to "Create this task with administrative privileges". Type in "cmd" without quotes".

Click on "OK". Type this command into a black command prompt window:

rstrui.exe

A system restore windows should open. Click on "Next". Choose a restore point by clicking on one, then click "Next".

Try to choose a restore point back to before you were having this problem. Click on "Finish" to confirm your restore point. Windows 10 system restore will need to restart your computer and can take awhile to run.

Eventually Windows 10 will boot normal. Hopefully, this will fix your problem.

This individual could not fix this issue with Microsoft Windows system restore because they only had restore points dating back to after this problem started occurring. This client requested that I remotely connect and attempt to fix this problem. I of course obliged.

I performed my usual troubleshooting. I ran a system file check with this command:

sfc /scannow

I checked out what Microsoft Windows 10 updates had been recently installed. I am pretty certain that a Microsoft Windows 10 update was the culprit. However, since there were not any restore points available back before this problem began, caused me further troubleshooting.

I made certain that I ran scans for malware, spyware, and viruses. It is better to NOT over look the potential of one of those a fore mentioned culprits causing this problem. This time I did NOT kick off a check disk scan because this individual had already ran this scan.

Also, they had performed an system file check scan but told me after I had started this scan. Also, I used my preferred PC Optimization tool. Instead of fucking around with Microsoft Windows 10 updates, I decided to enable the administrator account.

I let this individual know that this account had been enabled and did NOT have a password. I concluded that it may have been a corrupt Microsoft Windows 10 profile. I asked this client to restart their computer and login with the administrator account.

If the Windows 10 start menu not working problem disappeared then indeed it was a corrupt profile. Also, I informed this individual that if that was the case they needed to create another Microsoft Windows 10 profile and move all their user data to the new profile. I informed them that they would NOT need to worry about any of their programs being removed.

I did NOT hear back from this individual, so I assume this solved their problem. Microsoft Windows profiles becoming corrupt is nothing new. However, I never waste time trying to fix a corrupt Microsoft Windows profile.

There can be many reasons why they become corrupt. From my experiences they are extremely difficult if not impossible to repair. You can actually save time and possible headaches by just creating a new Microsoft Windows profile and moving your data from the old profile.

These instructions were written for a computer with Microsoft Windows 10 operating system installed. You can use these instructions as a basis for other Microsoft operating systems.

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OfficeJet Pro 8720 Driver – Download & Installation

OfficeJet Pro 8720 Driver

Another printer request from a third party website where I earn supplemental income answering computer and technology related questions. This time an individual could NOT print because their OfficeJet Pro 8720 driver was missing. This individual was using a computer with Microsoft Windows 10 operating system.

I have noticed this is another problem with Microsoft Windows 10 operating system. Even my HP OfficeJet 7410 all in one keeps losing the driver after Microsoft Windows 10 updates. Anyways, here is the initial request:

"Hello, I am having trouble printing. Hewlett Packard OfficeJet pro 8720 all in one printer."

Here is my initial response:

Are you receiving any printer errors on the printer itself or is this a problem with your computer operating system? This individual reported this problem with this printer. The driver is unavailable and defaults to a .PDF file when printing and there is something stuck in the printer que.

This individual wanted me to remotely connect and fix this HP OfficeJet Pro 8720 problem. You can download this OfficeJet Pro 8720 driver. That previous download link should automatically detect your computer operating system.

If it does NOT correctly detect your computer operating system, then click on the "Change" link. Choose your operating system and version from those drop down lists. Now click on "Change" again to make this permanent.

Click on the "Download" button and save this file to your computer. Browse on the hard drive where you saved this OJ8720_Full_WebPack_40.12.1161.exe file and double click to begin the installation. Follow the installation prompts and connect your Hewlett Packard OfficeJet Pro 8720 printer when prompted.

This software download is quite large at 166 megabytes. However, this includes HP Solution Center, scanning software, etc. This Windows 10 computer was quite finicky.

I was not able to just install this software on top of itself. I received the following lengthy Hewlett Packard error:

"Installation Error

An error occurred while writing installation information to disk. Check to make sure enough disk space is available, and click Retry, or Cancel to end the install."

I removed this OfficeJet Pro 8720 driver and software from "Apps and Features". Next I ran both cleaner and registry scans with my preferred PC optimization tool.

I always use a PC optimization tool after removing software on Microsoft Windows operating systems. You never know when junk files and excess registry entries will cause problems. Then I reinstalled this HP OfficeJet Pro 8720 software.

Here is a tip, you may not want to delete a printer from "Printers and Scanners" in Windows 10 that is already listed. This is just in case you need the settings from the printer. I left the original HP OfficeJet 8720 listed even though you could NOT print to it.

The software installation succeeded. However, it did NOT add in a new printer entry in "Printers and Scanners". I had to manually add in a new printer.

I was able to successfully submit a printer test page that worked. No more defaulting to Adobe .PDF and no more stuck printer que. Finally, I removed the old HP OfficeJet 8720 printer entry.

This printer was actually configured as wireless on this small office home network. During the OfficeJet Pro 8720 driver installation I supplied the Internet protocol address of this printer. One final problem, which was impossible for me to verify.

This individual claimed that they could not receive faxes with this all in one printer device. I made certain during the installation of the HP OfficeJet 8720 software that I had the individual fill out all the information pertinent to their fax configuration. I could NOT send this client a test fax, since I do NOT have a land line phone.

These instructions were written for a computer with Microsoft Windows 10 operating system. You could certainly use these instructions as a basis point for other Microsoft operating systems and even perhaps other Hewlett Packard printers.

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OneNote Not Working – Fix

OneNote Not Working

Another computer problem on a Microsoft windows operating system with a Microsoft product. This time an individual could not open up Microsoft OneNote. Microsoft OneNote is actually included for free as part of an Office 365 subscription.

Here is this initial request from a third party website where I earn supplemental income answering computer and technology related questions.

"My one note will not open. As I try to open it sometime I get a message that try a reset. I tried the reset but nothing happened."

Here is my initial response:

You can restart your computer if you have not done so. Please post any exact error messages you are receiving. Also, you can try to perform a repair on Microsoft Office.

Browse to "Add or remove programs". Select your version of Microsoft Office by clicking on it. Look for "Repair".

Choose "Repair" if it is available. Another thing you can try is to use a PC optimization tool. Run both cleaner and registry scans.

If Microsoft OneNote still will not open, there are some system scans you can perform. I can provide more detailed instructions. This individual requested that I remotely connect into their computer and fix this issue.

The first time I tried to open up Microsoft OneNote, I received an expired license error. I attempted to verify if indeed the Microsoft office 365 subscription was active. However, Microsoft Corporation loves to make simple tasks overly complicated.

You have to login to your Office 365 subscription to verify whether or not it is indeed active. However, I was able to verify this subscription via the command line. You want to open up a command prompt with administrator rights.

Then you want to browse to the Microsoft Office location. For example browse to this location:

C:\Program Files\Microsoft Office\

This individual either had multiple versions of Microsoft Office installed or they had been upgrading from previous versions. You want to make sure you browse to the correct folder where the version of Microsoft office you are trying to verify the subscription for. I had to browse to a folder titled office16.

C:\Program Files\Microsoft Office\office16

Now once I was in the correct folder location I typed the following command:

cscript ospp.vbs /dstatus

This script verified that indeed Microsoft Office 2016 365 subscription was active. This told me that that license not activated error was a false positive. Now I will cut to the chase and tell you what fixed this OneNote not working problem.

Performing a repair on Microsoft Office 2016 is what fixed this problem. You want to browse to "Add or remove programs". Scroll down until you see Microsoft Office 2016 or Office 365.

Select Microsoft Office by clicking on this entry. Now you should see a "Modify" button. Click on modify and you will be presented with two choices.

"Quick Repair" or "Online Repair" are those two choices. I recommend trying "Quick Repair" first. A quick repair of Microsoft Office 365 2016 is what fixed this Microsoft OneNote not working problem.

An "Online Repair" needs an active Internet connection and takes quite a bit longer to complete. However, if quick repair does NOT fix this issue, then by all means choose the online repair option. These instructions were written for a computer with Microsoft Windows 10 operating system installed.

You can certainly use this information as a basis to troubleshoot this problem on other Microsoft operating systems.

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