Another computer problem question surfaces in the world order. This time an individual wanted to upgrade their operating system on their Macintosh computer. The initial original question quoted verbatim is below.
How do I upgrade my Mac to OS 10.12?
This individual owned an Apple Macintosh computer with Macintosh operating system 10.11.6 El Capitan installed. They needed to upgrade their Macintosh computer operating system to comply with their download and attempted install of Turbo Tax software. This is a common occurrence with tax preparation software.
Depending on the brand, many new tax software releases require you to upgrade your operating system. At this time Turbo Tax required Apple Macintosh operating system 10.12 Sierra in order for that software to function correctly.
You can upgrade your Turbo Tax software via the Apple Macintosh Application Store. Also, you can use the iTunes link below. You will need your Macintosh administrator account password and your Apple identification password in order to upgrade.
Upgrade your Macintosh operating system with this direct download.
Upgrade your Macintosh operating system using the Apple iTunes store.
This individual then claimed that their Apple Macintosh computer was not compatible with Apple Macintosh 10.14 Mojave operating system. You can try this link below if your Apple Macintosh operating system is not compatible with your Apple Macintosh hardware.
Upgrade your Macintosh operating system if your Apple Macintosh hardware is not compatible.
Also, you can check out the full Apple Macintosh Sierra 10.12 installation instructions. This individual then had forgotten their Apple Macintosh administrator password. If you forget your Apple Macintosh administrator password, there are numerous ways to reset it.
However, you will need some technical skills, which according to my experiences, many Apple endusers lack basic computing skills. This is an excellent time for me to lecture. You should always know your Apple Macintosh administrator password.
In this day and age what with the Internet, there are no excuses to remain so ignorant of such basic computer skills. Also, you should always know your Apple Identification password. Without either of these passwords, you are fucked, when it comes to being able to upgrade your Apple Macintosh operating system.
Luckily, the Apple Macintosh operating system has some different ways to potentially reset it. However, I would never rely on and use this type of feature like a crutch.
How to Upgrade Yosemite – to El Capitan Video Transcript
00:22
ss are on Coney day in a computer's calm
00:28
ultra video party boy the still video
00:31
deals with how to upgrade from McIntosh
00:35
McIntyre correctness even early in the
00:39
morning or late at night whatever you
00:40
want to refer to it as Mac and crap
00:47
Yosemite which is 10.11 to El Capitan
00:50
which is 10.12 and this is verbatim the
00:57
question that I received how do I
01:01
upgrade my Mac to OS 10.12 and then they
01:04
also included OS 10 El Capitan 10 dot
01:08
11.6 in the title so I assumed that they
01:12
wanted to upgrade from McIntosh excuse
01:15
me Mac and crap operating system 10 dot
01:20
11.6 which is El Capitan to 10.12 which
01:23
is I'm saying excuse me there's 72 El
01:30
Capitan
01:31
I never liked that about Mac and crap I
01:34
have no idea why Apple decided
01:36
to have both numbers and names when it
01:38
comes to operating system I think that's
01:39
stupid and it is confusing it
01:42
confuses the end users so that's why I
01:46
think it's stupid to me Apple
01:48
needs to ditch that the any of the you
01:49
need to stick with the numbering
01:51
convention or the naming convention not
01:53
both because that just it's already
01:56
frustrating enough in my opinion well
01:58
the Macan crap the Macintosh crowd the
02:01
Macintosh users have the worst
02:06
Information Technology experience they
02:09
are the worst users that I have to deal
02:11
with they're just they're not technology
02:14
capable anyways I digress so here we go
02:16
this is how you can upgrade Yosemite
02:21
10.11 to El Capitan 10.12 I think even
02:24
now you can still upgrade older versions
02:27
of Macintosh but it gets more and more
02:30
difficult as time progresses
02:39
now the reason why they needed to
02:42
upgrade which is quite often prevalent
02:44
is that TurboTax TurboTax I don't know
02:51
if it's every year they changed the
02:55
Macintosh operating system compatibility
02:58
but it's quite often so every year as
03:01
you know TurboTax releases a new version
03:04
of their tax software and a lot of times
03:11
that software requires a newer version
03:14
of Macintosh or operating system or an
03:17
older version is no longer compatible
03:19
that had that that's quite prevalent I
03:21
don't know if it's every year but it's
03:22
quite often and let's see this was
03:25
earlier this year so this was one of the
03:28
years that that happened so this is the
03:31
reason why they're upgrading now there's
03:36
two ways you can upgrade Yosemite 10.11
03:39
to El Capitan 10.12 one way is you can
03:46
browse to the Macintosh App Store so
03:49
you're going to open the application
03:52
store I think on older versions of
03:54
Macintosh including Yosemite it is yeah
04:02
still refer to as the Macintosh
04:05
application store
04:12
another way is via a direct link clink
04:17
on the link in the description box below
04:18
that'll take you to my blog post on my
04:20
website and it appears calm where I will
04:23
have a direct link to the actual
04:27
software that is using iTunes so you can
04:32
also use iTunes although I don't want to
04:34
digress but I just wanted to throw this
04:36
out in the future Mac and crap Apple
04:40
will I think are gonna ditch iTunes and
04:44
then I think you'd probably have to go
04:46
in to use the application store for now
04:49
but then there's a new there's new
04:51
software
04:52
I don't want an address because they're
04:55
discombobulating they're destroying
04:57
iTunes and creating like four or five
04:59
different separate pieces of software
05:01
that replace each individual aspect of
05:03
iTunes as far as upgrading operating
05:05
system I think for now it's just the
05:07
application store how I write are no
05:11
bots in the future if there's any other
05:12
way for right now until iTunes is
05:15
officially retired the download link
05:18
that will open up iTunes you have to use
05:21
iTunes you have to have iTunes installed
05:23
that's one way to to upgrade and then
05:25
the other upgrade possibility is
05:27
Macintosh application store so the link
05:29
is in the description box down below to
05:32
my blog post that will have the link to
05:34
the iTunes link here's another tip so I
05:40
just gave you two ways to upgrade and
05:42
and until iTunes is retired I think you
05:45
might still be able to upgrade to like
05:48
newer versions of Mac and crap like
05:51
maybe even I would say Catalina
05:53
definitely via iTunes don't quote me on
05:56
that you know I'm saying so first you're
06:01
gonna have to download the software
06:03
here's the second most important aspect
06:06
is you're going to need to know your
06:09
administrator password Macintosh uses
06:13
what is it BSD which is basically Unix
06:16
and it has a command line and it has a
06:19
root account also known as an
06:22
administrator account when you
06:24
use your Macintosh I think it even asks
06:28
you when you when you setup your
06:29
Macintosh it asks you to create a
06:32
administrator password basically the
06:34
administrator password is anytime you
06:37
want to make major changes to your
06:38
Macintosh you know software updates
06:43
operating system updates when you go
06:45
into you know up the update tool or you
06:48
go into iTunes or you want to install
06:51
software this is very important I have
06:56
no idea why but when it comes to
06:58
Macintosh end users they are the worst a
07:00
high percentage they don't even know
07:03
they're administrator password if you do
07:06
not have your administrator password
07:07
you're you will not be able to
07:10
install our software you will not be
07:12
able to upgrade Macintosh operating
07:14
system and there's certain aspects of
07:18
there are certain areas in the Macintosh
07:20
eyeprint system that you can't even
07:22
access so here's a tip a bonus tip you
07:25
should know what your administrator
07:27
password is you should be paying
07:28
attention always pay attention Micro
07:31
crap microchip Micro slop Windows
07:33
operating system has an administrator or
07:35
password it elevates your privileges
07:39
same thing on a Macintosh most most
07:41
Windows users are pretty decent about
07:44
that they're not perfect but generally
07:46
they know what the administrator
07:47
password is Macintosh they don't really
07:52
understand the basic fundamentals of
07:54
like an operating system compared to
07:57
wind blows and but then those two are
08:01
even when compared to Linux there is no
08:03
comparison most Linux users maybe not
08:06
all maybe you know neophytes new users
08:08
may not know but most will know what the
08:11
root password is which is the same as
08:13
the administrator password on a
08:15
Macintosh and wind blows so you're gonna
08:20
have to know it and then also I don't
08:23
want to digress oh you also have to have
08:27
your Apple ID that's right
08:28
with newer operating systems yes so
08:32
you're going to need to know your
08:32
macintosh administrator account and your
08:35
Apple ID you have to
08:36
use your Apple ID now I'm not sure when
08:38
that's gonna change if ever or any time
08:40
soon I went into a computer store or
08:44
earlier this year I don't know five six
08:46
months ago now and I was looking at some
08:48
of the used Macintosh and I never tell I
08:52
never go into a computer store and tell
08:54
them that I have an IT background
08:55
information techs are they're not going
08:57
to care number one number two
08:59
the pale skinned Europeans they don't
09:02
believe that I would be able to have any
09:04
kind of computer knowledge they would
09:06
just discombobulated Oh a person that is
09:09
not pale skinned European they couldn't
09:11
possibly know know anything about
09:13
computers so I never even tell them but
09:16
he was telling me yeah you have to use
09:18
your Apple ID to reinstall the operating
09:19
system I was just kind of asking them
09:21
some questions they had some Mac minis
09:23
that I was kind of foaming at the mouth
09:25
I might buy one but a lot of use
09:28
computer stores you can go on Craigslist
09:31
if you know what you're doing and you
09:33
can save yourself a hundred one hundred
09:35
and fifty or whatever you know so
09:36
anyways they were very nice very nice
09:40
Macintosh computers just a little bit
09:42
too high you know just especially when I
09:45
know I can get them cheaper all right so
09:48
Apple ID administrator password and then
09:51
the link anything else
09:59
now for whatever reason the link I gave
10:01
them mm II see let me let me
10:05
double-check
10:17
oh yeah oh okay yes I think I first gave
10:21
them the Mojave link but just Apple
10:26
Computer Corporation pun intended in
10:29
advance rotten to the core
10:31
it's just a nightmare it's just
10:34
an utter disaster
10:36
not all Macintosh hardware is compatible
10:39
with newer operating systems if the
10:41
hardware is a certain age you just
10:44
cannot upgrade to newer operating
10:46
systems you know it just really depends
10:49
on how Catalina and this was one of the
10:51
cases I gave the first link I gave them
10:54
to his Mojave I figured they had a
10:56
Macintosh that was old and excuse me new
10:59
enough and that link didn't work and
11:01
then that's when I gave them a second
11:04
link that was Sierra so here's another
11:09
gold tip that I've learned with Mac and
11:11
crap Macintosh computers when you
11:14
upgrade the operating system number one
11:15
same thing as upgrading any other
11:17
operating system doesn't matter if it's
11:19
Google Android iOS you know on an iPhone
11:23
or an iPad doesn't matter if it's Linux
11:26
doesn't matter if it's wind blows you
11:28
should always back up predict up your
11:29
data because you just never know when
11:32
the operating system get ornery and Mac
11:35
and crap they're not perfect they're far
11:37
from perfect they can be a disaster the
11:40
upgrades after you either double checked
11:44
or verified or backed up your data
11:49
another tip with Macintosh is sometimes
11:52
you cannot upgrade to the latest and
11:55
greatest it depends on there's a chart I
11:58
might include in my blog post if I'm
12:00
nice I might be in a foul mood like I
12:02
usually am and having to deal with these
12:05
goddamn computer end users all
12:07
day and they just drive me insane
12:09
it just exacerbates my mental illness I
12:12
don't know why I make these videos
12:14
anyways
12:18
there's a table I might include it in
12:21
the blog post I think I'll include both
12:23
links if I'm if I'm feeling nice if I'm
12:25
a nice guy a couple days from now when I
12:27
write the blog post I'll include the
12:31
Mohave link if that doesn't work try the
12:33
the specific one for Sierra and then
12:38
there's a table there's an official
12:40
Apple support article and it lists this
12:46
is another part I don't like they should
12:49
have it down to a science they have it
12:51
get kind of generic it depends on the
12:53
year that I think the cutoff line is
12:56
somewhere around 2011 somewhere around
12:58
there I could be wrong if it's but it's
13:00
strange if it if it's in the fall well
13:03
yeah that's new enough it's if in the
13:04
spring of 2011 no it's not new enough or
13:07
whatever it is it just they should have
13:10
some kind of a numbering system or maybe
13:12
by serial number or just model number
13:16
but well let's say if well goddamn it on
13:19
my Macintosh was was sold and and
13:24
manufactured and you know October of
13:28
2011 a goddamn intern can I upgrade to
13:32
Catalina can you tell me that Erin he's
13:35
just nightmare so this is my
13:37
gold tip of the video when it comes to
13:39
Macintosh upgrades operating system
13:42
upgrades don't assume that you can just
13:47
decide one day and then in a few hours
13:50
you'll be you know using your new
13:52
version of Macintosh now know now you're
13:56
gonna need your administrator password
13:57
you're gonna need your Apple ID it's a
13:59
good idea to backup your data and then
14:01
software compatibility this end user the
14:04
reason why they're upgrading is so that
14:06
they can use one piece of software
14:09
TurboTax unless they had another
14:12
software but they specifically you know
14:14
referenced TurboTax and that does happen
14:19
plan in advance find out when your
14:25
Macintosh was manufactured the year and
14:27
then like the fall or spring or whatever
14:30
and then reference the official
14:33
Macintosh compatibility list if it's too
14:40
old you cannot upgrade to the latest and
14:42
greatest it doesn't mean that you cannot
14:44
upgrade your Macintosh operating system
14:46
it just means that like as an example
14:48
you would not be able to upgrade to
14:50
Catalina you might be able to upgrade to
14:53
something earlier like you know El
14:56
Capitan whatever the cutoff point is you
15:00
know I'm saying so that's my gold tip of
15:02
the video just make sure first you need
15:05
to know what your hardware is and then
15:08
what operating system can you upgrade to
15:12
and then that could save you money
15:13
because think about it you just blew
15:15
$100 on on TurboTax or how much it costs
15:18
and then all of a sudden you find out
15:20
that your Macintosh is too old I'm
15:22
already at the 15 minute mark I really
15:24
need to run however this is a big
15:27
decision
15:28
upgrading the operating systems doesn't
15:30
to me doesn't matter what type of
15:32
operating system it can turn into a
15:34
quagmire and if you do not know what
15:36
you're doing you can basically up
15:41
your computer to the point where it
15:42
won't boot and if that
15:45
and/or boss of yours needs his or
15:49
her TPS report due in on time on Monday
15:53
at 9:00 a.m. and you decided to perform
15:56
a Macintosh operating system upgrade on
15:59
Sunday afternoon while you're watching
16:00
the breads and circuses the dumb
16:02
you know national Jesuit Football League
16:04
I mean and then you're like and then
16:07
sure enough late Sunday night the
16:10
upgrade fails or it succeeds but your
16:13
computer doesn't boot or the you know
16:15
the software wasn't compatible and it
16:17
doesn't work and guess who's gonna get
16:21
bent over and sodomized on Monday
16:23
morning you are you're gonna receive
16:24
your pink slip your last paycheck the
16:27
police may get called and you know how
16:29
Americans are Americans are
16:31
Kings and drama queens anyways I digress
16:34
any other tips anything else
16:44
yeah this individual finally was able to
16:47
get the upgrade moving along and then
16:51
they've ran into a snafu which happens
16:54
quite often that's why I try to think in
16:57
advance I'm not perfect I'm always
16:59
rewriting my my you know instructions
17:02
but this one I think I got it down to a
17:04
science I already gave you the three
17:07
Apple ID administrative password and
17:10
then you know blah blah blah it asks for
17:17
their their admin I'm gonna give you a
17:19
bonus tip because I'm not being I don't
17:24
feel like you know a Scrooge yet but you
17:27
know Christmas is around the corner so
17:29
you know here's another bonus tip they
17:36
did not know their administrator
17:38
password and when that happens within it
17:41
Macintosh operating system upgrade
17:43
you're you're you just stalled
17:46
you can't proceed you have to cancel
17:48
you've wasted all that time downloading
17:50
and then going you know what's going
17:52
through part of the install process and
17:54
then ask for the administrator password
17:56
here's another bonus tip I will include
18:01
a link to an official Apple support
18:05
article on ways to reset your admin
18:11
password now this is where I actually
18:13
think Apple is a little better than Mac
18:16
excuse me wind blows and even Linux
18:19
Linux you do not know the root password
18:22
you're pretty much unless you're
18:23
like a computer genius and you know how
18:26
to hack well excuse me that's a terrible
18:29
term Oh YouTube they're fascists they're
18:31
sensors they don't like you to discuss
18:34
certain controversial issues so I
18:36
usually refrain from using the H word
18:38
and I will not use the H word again in
18:39
this video because I could get this
18:41
video do you monetize it may not be
18:42
monetizing it might disappear and I'm
18:45
not making that up
18:48
Linux if you are a genius you may be
18:53
able to circumvent or you may be able to
18:55
know how to you know edit the Etsy
19:00
password file but the Etsy password file
19:02
is encrypted but I'm just saying
19:04
wind blows now wind blows if you do not
19:07
know your administrator password well
19:09
there are a couple of there are a couple
19:11
of sir conventions but I'm not gonna
19:13
mention them because again YouTube's
19:15
their sensors and they'll think that I'm
19:19
you know trying to help people break
19:21
into computer systems nah I'm not gonna
19:23
give you those tips but windows if
19:25
there's a few ways around it but
19:27
generally if you not know any better now
19:31
it's not like I you can go in there and
19:33
reset your administrator password be you
19:37
know with your especially if it's a
19:38
Microsoft Live account now Macintosh
19:43
actually has a few ways and let's see is
19:46
this over time yeah this is a proposed
19:48
because this is a major operating system
19:50
upgrade well any time you upgrade
19:51
operating system its major I'm not gonna
19:54
read a verbatim but you're gonna have to
19:56
click on the link in the description box
19:58
below that'll take you to my blog post
20:00
at ena computers calm with all the
20:02
instructions and the bonus links I
20:04
promise I will include the bonus links
20:07
it's not gonna be right away it'll be a
20:08
few days until I write the blog post
20:10
like I just before I went live I wrote
20:13
the blog post for my last video I
20:15
finally got around to it that's kind of
20:16
how I roll
20:18
I'll be blunt
20:20
I just since I'm a real-world computer
20:23
technician that I work everyday
20:25
supporting you know computer and users
20:27
with their problems although nowadays us
20:29
mostly customer service I this is the
20:32
last thing I want to do is you know sit
20:35
here and write a blog post about
20:37
dumb computer problem number one
20:40
billion and then record a video about
20:42
computer problem number one billion in
20:44
my life
20:49
so I just you know I put it off until
20:52
whatever so you can change or reset the
20:57
password of a Macintosh OS user account
21:01
now if you don't remember it you can
21:09
reset your password you go into the
21:13
System Preferences in the Apple menu
21:14
click users and groups and then select
21:17
your user name from the list of users
21:19
and then you would change the password
21:21
you can also reset it using your Apple
21:27
ID but you need to tread careful because
21:32
you if you have another administrator
21:35
that to me that should be number one it
21:38
if you have another administrator
21:40
account on the Macintosh and you know
21:42
that password then you can change the
21:46
password of the account that you don't
21:48
know or obviously you could use that
21:50
account so you may want to create a way
21:53
I don't know you should always know just
21:56
just pay attention you should always
21:58
know what you're doing
22:00
become conscious you should know what
22:02
your Macintosh administrator password is
22:04
I just don't understand how you couldn't
22:07
know it just what the but if you
22:13
had another admin at administrator
22:14
account you could use that account to
22:16
reset the password for the account that
22:18
you don't know but if you had that
22:20
account you could use that one to you
22:22
know upgrade your operating system
22:25
there's another one that deals with file
22:29
vault but again this is where it gets
22:32
convoluted and complex it to me in my
22:35
opinion is way too convoluted complex
22:37
some of these tips for an average
22:40
Macintosh user however at least on a
22:43
Macintosh you have the possibility or
22:45
you could take it to a computer repair
22:47
shop and they could whereas windows
22:50
there's only like a few you know ways
22:54
and then Linux there is the reset
23:01
password assistant with file vault
23:04
if File Vault has to be turned on
23:06
there's another way it deals with
23:09
recovery key you can reset your recovery
23:12
key again File Vault must be turned on
23:16
you can create a new login chain
23:27
and then is there another one yeah then
23:30
they can if you still can't login with
23:32
your password that they say it to
23:34
contact Apple support I'm interested is
23:39
that one they I think that's when you
23:41
take it that's the bottom line that is
23:46
the end of the line there that's when
23:48
you go to an Apple store and you fork
23:51
over about a thousand dollars and talk
23:53
to some clown that doesn't know what the
23:56
they're a lot of these Apple
23:58
technicians at the Apple store I've read
24:00
their reviews online they don't know
24:01
what the they're doing man it's
24:03
almost as bad as Best Buy or ich squad I
24:07
will also although I will say I think
24:11
some of them are bombers is bad yeah
24:18
they they link to the their contact page
24:24
which is I know a lot more now that I I
24:28
don't like dealing with tech anymore now
24:30
I might make a separate video or nobody
24:33
cares this third-party web site
24:36
that I will never mention change the way
24:39
I receive compensation the new way it is
24:44
not for this you're responsible it is
24:48
not even logically responsible for me to
24:50
sit there for like an hour
24:52
trying to help somebody with a real tech
24:54
issue Wow let's see windows blue screen
24:56
okay we'll do this do that do a reset
24:58
this PC well create a recovery drive and
25:01
they boot off of it well run us a SFC
25:04
scan well no no because I can do little
25:09
easy tasks like like this oh you need to
25:12
content I'm not making this up some
25:14
customers are just they don't know
25:15
anything which is being ignorant I don't
25:19
have a problem with ignorance I just
25:20
have a problem when you when you buy a
25:23
compiler or select riding a bicycle or
25:27
it's like buying a brand new vehicle and
25:30
you don't even know what vehicle you
25:31
purchase you don't know the model you
25:34
don't know
25:35
you don't know nothing about it well
25:37
what happens if you need to take it in
25:39
for a warranty or get a royal change or
25:40
get the tires replaced and you bet your
25:42
you just don't know anything because you
25:44
don't care anyways it is more
25:50
fruit to us for me to help somebody
25:54
contact Apple because I know now I have
25:58
links I have a script written out and
26:01
then it saves me a lot of time
26:03
oh we're allowed to do that oh no no if
26:05
if I had to sit there and and type with
26:10
a new customer in it oh my god and
26:12
they'd have to wait and they'd be
26:14
yelling and screaming and then they
26:16
would fire my ass what's they can do and
26:18
I can fire them too there will be a
26:20
little bit there'll be a tiny little bit
26:21
of overtime in this video and it's gonna
26:23
deal about what I have to put up with
26:25
with my job duties as a a computer
26:29
I have to mention it whereas now
26:33
I'm familiar with Apple's website I will
26:36
give them some credit credit I do think
26:39
even though some of the the alternative
26:44
ways to reset your password are to me in
26:46
my opinion a little bit too technical
26:48
because most Mac and crap and users are
26:51
the worst and they have the least amount
26:53
of computer skills however with that
26:56
being said at least you have the
26:57
possibility the keychain the File Vault
26:59
the two different file vaults the
27:01
keychain though you know two or three
27:03
other reset yes that's good you know I'm
27:07
saying maybe they know they know that
27:09
their end users are you know
27:10
mental midgets and I don't I don't know
27:14
I don't know I don't know their website
27:16
I think Apple's website is much better
27:18
than then wind blows as far as support
27:22
wind blows is just like it's a crapshoot
27:25
you know I'm saying it's not like you
27:27
can go to a main page and then you know
27:29
they've got a menu and you click here
27:31
and they right here doubt now when it
27:34
comes to Microsoft usually I ended up
27:37
using an internet search term and same
27:39
thing with Apple but Apple overall once
27:42
you get to certain areas
27:43
I think it's halfway decent and so
27:47
and you to me they're easier to contact
27:51
you Apple you can you know look up they
27:56
even have a Apple store locator tool you
28:00
just enter in your address and zip code
28:01
and boom you should find your local
28:03
Apple store with an address and
28:04
potentially a phone number you can call
28:06
them directly Microsoft they have one or
28:10
they have a couple of handful of phone
28:12
numbers but it's like a secret it's like
28:14
a freemasonic secret or Jesuit secret or
28:16
a Knights of Columbus secret or a
28:18
Knights of Malta secret it's like a
28:20
secret society secret Microsoft trying
28:23
to contact them and it can be very
28:26
frustrating and time-consuming and then
28:31
Apple I think you can even chat online
28:33
with them and they also have a callback
28:35
feature look no no no no I'm not
28:37
bragging up up McIntosh I'm just telling
28:40
you my experience has a technician that
28:41
helps end users and what I've learned
28:44
they have a callback feature on their
28:47
website you can request that they call
28:49
you and then you give them their phone
28:51
number and it might be 5-10 minutes or
28:53
however long they're curious or you can
28:56
find the Apple Store call them directly
28:58
I don't know if Mac they don't really
29:00
like have a main 800 number not
29:02
Microsoft does and they don't it it's it
29:06
they're very secretive but anyways
29:12
they also have what they help how Depot
29:16
service they will send out I think Apple
29:19
does they will send out a technician to
29:20
your business or home and then repair it
29:24
or you take it in and get it repaired or
29:26
I think you can even send it in to get
29:28
it repaired Depot service so all right
29:30
what else that that I'm already at the
29:33
30 minute mark I think I covered
29:38
upgrading Macintosh
29:40
I can't demonstrate I don't have
29:43
Macintosh hardware although on my
29:45
youtube channel when I still had a
29:49
little computer repair location I did
29:52
support Macintosh end users and I have
29:54
some videos where I had a customer's
29:57
Macintosh computer and I video graphed
30:00
it and so I've got some videos some up
30:04
even operating system upgrade videos I
30:06
know I have at least one so you know you
30:10
know I'm saying you can check out my
30:11
youtube channel for those but I don't
30:14
have a Macintosh so I can't demonstrate
30:15
I can just verbally tell you what the
30:18
process is just you know the link either
30:22
using the app store when you go to the
30:27
app store here I'll give you some tip
30:29
some quick tips on the app store I don't
30:33
know since I don't own a Macintosh but
30:35
back in the day you would open up the
30:37
Apple application store and on the right
30:42
hand side it would tell you oh
30:46
upgrade to Mojave for free I don't know
30:49
if they're doing that with Catalina they
30:51
would there would be a link right there
30:52
and you didn't have to do anything else
30:56
there is a search tool there's a search
30:58
bar upper right hand corner in the
31:01
application store so you can type in you
31:04
know Mojave or you could type in
31:06
Catalina or El Capitan now when it comes
31:10
to finding older versions of Apple
31:13
that's where it gets more difficult and
31:16
but some of them are still available and
31:18
then also there are still some iTunes
31:20
links available
31:21
and then you're gonna have to know your
31:24
administrator password man there's no
31:26
way around it man I'm sick you know I'm
31:27
saying you have to know your Apple your
31:29
Apple ID
31:30
that's another crapshoot that can turn
31:33
into another disaster you get you the
31:35
Apple locked crap and what the was
31:38
Apple thinking it was so now you have to
31:41
use your Apple ID in order to upgrade
31:43
however here's a bonus either tip or
31:47
piece of information you may not know
31:49
once you use your Apple ID obviously
31:55
don't forget the password because if you
31:57
forget it you're you have to
31:59
create a new account when you upgrade
32:02
your Macintosh using the Apple ID what
32:06
it does is it catalogues it it when you
32:10
use your Apple ID to purchase iTunes and
32:13
music and blah blah blah blah blah it's
32:15
got a order history well believe it or
32:18
not on why this is the upgrades are free
32:20
but it includes that in your history you
32:24
go in there and you'll in it in your
32:27
history and it tells you that you
32:29
upgraded you know that you performed the
32:33
as an example the Mohave upgrade well
32:38
what that allows you to do is that's a
32:40
link to download that operating system
32:43
so what you could do is you could
32:48
download onto an another Macintosh
32:52
computer that way so that's a kind of
32:55
bonus tip there I don't know I'm not
32:58
sure how long I'd have to log in again I
33:01
don't really use my Apple ID that often
33:03
but I do have one and the Apple ID is
33:06
also inclusive of the iCloud just
33:10
everything everything everything that
33:12
you you know iTunes meet the music
33:14
everything is tied in to your Apple ID
33:16
now and so anything else
33:24
in the future I've just not not I'm not
33:26
sure because their camp they're gonna
33:29
retire iTunes here pretty soon and I
33:32
don't I don't know if they're gonna have
33:33
a second way to upgrade they might just
33:35
say you know from now on you have to go
33:38
into the App Store and then no backlinks
33:45
no iTunes links so you know I just don't
33:48
know all right I think I said enough
33:49
that half an hour I don't like to make
33:52
too long videos usually around 50
33:53
minutes but a video like this that deals
33:55
with a operating system upgrade I think
33:58
this was productive and a proposed so
34:00
hopefully you found some value in this
34:02
video and then click on the link in the
34:03
description box below that'll take you
34:05
to my blog post on my website and it
34:06
appears calm with full written
34:08
instructions all of the the two spent
34:11
links the Mojave link the what the the
34:17
El Capitan link because this was
34:20
upgrading from from oh I remember one
34:24
more bonus tip so just read the blog
34:27
post if you cannot upgrade your
34:33
Macintosh to the most latest and
34:35
greatest operating system you might have
34:38
to do some research and what you do is
34:41
you find out what operating system you
34:43
can upgrade to when it came to I had and
34:47
I think I made a video it might be on my
34:49
youtube channel I think I did make a
34:50
video demonstrating it because I had a
34:53
Macintosh that a customer had sometimes
34:57
what you'll if it's a really old version
35:00
of Macintosh what I mean by really old
35:01
is maybe 10.7 10.8 something b-before
35:05
10.10 you can upgrade the American Tasha
35:08
operating system to maybe
35:11
Yosemite El Capitan then once you get it
35:15
upgrade to to that point then you and
35:19
your hardware is all is new enough then
35:23
you can upgrade to maybe you know Mojave
35:27
or maybe even kattiline and I just
35:29
hands-on so my point is that when it
35:32
comes to computer some times you just
35:34
have to use logic don't get emotional
35:38
because it's a waste of time and just
35:40
try to think outside of box and think of
35:42
ways that because all the information
35:45
technology is at least in my life it's
35:47
95% 100% problem-solving well let's say
35:50
I want to upgrade my Macintosh to the
35:53
most recent version of the operating
35:55
system so I can use TurboTax well you
35:58
know I've got an old version of you know
36:00
Mac well well upgrade it to something
36:05
newer 10.11 10.12 and then make the jump
36:09
again 1011 to 10.14 or whatever you can
36:14
upgrade it to so that's my another
36:16
additional tip now this is over time
36:18
this is a very short over time I had
36:19
talked about this on this third-party
36:22
website there is either trolls I've
36:24
investigated some people think the CEO
36:27
at one time was the troll some people
36:29
think it is other technicians that are
36:32
greedy and they don't want competition
36:34
or the trolls I'm even thinking that
36:36
some of the moderators and some of the
36:38
employees that work at this company the
36:40
herd of the trolls
36:41
I got trolled again within the last
36:43
month I would say month or two I had a
36:47
colonel quote alleged customer say to my
36:52
face you for the second time in
36:55
about six months I was trying to help
36:58
him out I was trying to provide them a
37:00
link for something and then all I gave
37:04
him the right link and then all of it I
37:06
was helping mom and all sudden they
37:08
typed in you and then I was I well
37:13
I fired them then I had another customer
37:16
that I warned them they were getting
37:18
emotional and they you know you know I
37:21
warned them to said please do not use
37:23
any adult language well they responded
37:26
was and told me to suck a
37:29
they said I think they said to suck a
37:31
big dick or go suck a big and then
37:35
I immediately fired them and then I had
37:37
another one the other day that said
37:39
start cussing and said bull
37:41
I tried to help them with with what
37:48
was the issue it was with like some of
37:52
these big fascist billion-dollar crooked
37:54
corporations like Google and Microsoft
37:56
and even Apple they can be very
37:58
difficult to contact or if it's a
38:01
certain issue like maybe a Google Play
38:03
card you know the the gift cards if they
38:08
don't work there from now I don't even
38:11
know I don't think there's a Google
38:12
phone number and then with certain
38:14
Microsoft aspects there is not
38:16
necessarily 800 number you know I'm
38:19
saying or they want you to you know do
38:23
you know fill out a form and then the
38:26
customers get all that and every single
38:28
one of these alleged customers were
38:32
American and citizens because they may
38:34
not know this but when I log in it tells
38:38
me what country they're from and very
38:41
rarely once in a while I have
38:43
difficulties with customers from other
38:45
countries but it is so rare that I don't
38:47
even bother checking anymore it's almost
38:51
always a piece of American it gets
38:55
all riled up and bent up and emotional
38:57
so 98% of Americans to me are repugnance
39:00
gum because I have to deal with their
39:02
every day you know no I haven't
39:04
received a death threat yeah but I will
39:06
discuss it if I received but I've been
39:08
told you know to off you know
39:10
you go suck a big dick this is
39:14
and so I just want to let you know that
39:15
this is the kind of that I have
39:17
to deal with on a daily basis
39:19
and that's why I'm surly and angry and
39:23
you know I'm saying and mentally ill and
39:26
in a foul mood
39:27
and I'm an and yeah you know I'm
39:30
not smiling on camera
39:32
anything for that's my overtime so adios
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