Another computer support request, from a third party website where I earn supplemental income answering computer and technology related questions. This time an individual was concerned with a pop up message that they received on their newly purchased Lenovo laptop computer. Here is their request quoted verbatim:
I got a pop up from Lenovo Vantage that says: “Lenovo recommends that you install these updates to optimize your computer. Please note, the following updates may require your system to reboot more than once. We recommend saving your work in preparation for system shutdown.
BIOS Update – 10 ”. I wanted to find out if this was real, or a scam. Thanks for any help you can give me.”
Lenovo Vantage is NOT malware, spyware, or a scam. This is actually software that Lenovo developed to keep their computers updated. The problem could be is that this software was formerly known as Lenovo Companion, Lenovo Settings, and Lenovo Account Portal.
This software was designed specifically for Microsoft Windows 10 operating system. Personally, I think it is ridiculous when technology companies try to re-brand or rename their software packages. Just keep it the fucking same name or else you will confuse your very own customers, just like in this instance.
Anyways, I was able to remotely connect into this computer and upgrade the BIOS. This individual had just purchased a new Lenovo Ideapad 320 laptop. Whenever performing a BIOS upgrade, you should make sure that your active current AC adapter is plugged in.
You do NOT want your laptop to power off during a basic input output system upgrade. This type of disaster could potentially cause your computer to never boot again, no joke. Your computer will need to restart.
Your BIOS cannot get upgraded while your computer is in use. Basic input output system upgrades are much easier than say ten to twenty years ago. Depending on the hardware manufacturer they are as simple as opening the maintenance software, in this case, Lenovo Vantage, and checking for updates.
This software will notify you that there is a BIOS update available. Select this update and then go ahead and proceed with the download. You will obviously need an Internet connection.
Once this basic input output system update is finished downloading, you will be prompted to install the update. You will be warned that you are about to upgrade the BIOS and to make certain you want to perform this action. Also, when I upgraded this computers BIOS it warned me making certain I was installing a BIOS for an Lenovo ideapad 320-15IAP.
This BIOS was actually compatible with two of these laptops. The 320-14IAP and 320-15IAP. If in doubt do NOT perform a BIOS upgrade until you are certain you know the exact model of your computer.
I went into “System” in Microsoft Windows 10 “Settings”. Under “About”, I was able to verify that this individual had a 320-15IAP. Many times trying to install a BIOS upgrade for the wrong computer will result in error, but it is better to become cautious.
I went ahead and kicked off this BIOS update and then the Lenovo IdeaPad 320 restarted. The BIOS update was successful. In closing I requested this individual open Lenovo Vantage to verify if this BIOS update was successful and check for any new updates.
The basic input output system successfully updated. BIOS upgrades will fail, often times due to the fact you are trying to perform this update on the wrong computer model.