Another computer problem in the world order. This time an individual needed help with their antivirus software on their computer. The original question is quoted verbatim below.
I am visiting Lexington KY from Australia. I have been having trouble opening my avast anti virus for several days since I stayed in Washington DC. The current license expires in May. In desperation I have just purchased a new subscription for 2 years, and I have downloaded it to my computer, but I can’t complete the installation. I have been through the process as far as the screen that shows the installation in progress, but after that I don’t get a screen saying installation complete. Can you help?
This individual claimed that while visiting Washington District of Corruption, they they downloaded a newer version of Avast antivirus. However, they were not one hundred percent positive.
They then ran a complete antivirus scan. You do not necessarily need to download and install the latest version of your antivirus software. However, it is indeed a productive decision to at least think about updating your computer antivirus software.
Also, when dealing with computer software, it is a productive idea to allow as much attention to details as possible. You can try becoming more aware of what software you have installed and whether or not you upgraded it. This individual claimed that after performing that virus scan nothing worked with their Avast antivirus software.
This individual was using a computer with Microsoft Windows ten operating system installed. Another quagmire this individual was facing, dealt with the fact they were using an old email address that they had not accessed in quite a few years for their Avast account. You can always learn from other peoples mistakes so to speak.
You will want to always try to use current accessible email addresses with your Internet accounts for access. You can always update your email addresses that are attached to any important accounts. This individual wasted time and money, because they were using an old antiquated email address for their Avast antivirus subscription paid account.
Finally, this individual admitted that they may have contracted a virus when they connected to an Internet cafe in the Washington District of Corruption. You should always proceed with caution when connecting to Internet cafes and any public network. I will provide more details on the difference between public and private network connections later on in this blog post.
I would remove all instances of Avast antivirus in “Apps & Features”. Then I would reinstall that Avast antivirus computer sotware program. You will need to make sure you have a working license key.
Also, you could perform a Microsoft Windows system restore. You can restore your computer back before this problem occurred. antivirus computer software by no means is a perfect niche.
Avast antivirus certainly is not perfect computer software. Avast and antivirus Guard antivirus software are actually controlled and owned by the very same corporation. There is no competition in America.
Anyways, whenever your antivirus software stops functioning, then you should try to either fix that software or just remove and reinstall it. However, Microsoft Windows ten registry can become problematic. The Microsoft Windows operating system registry can become filled with junk entries.
My tip is to perform a registry scan with Ccleaner right after you remove your antivirus software. You can try to just remove and reinstall your antivirus software program. However, it could be a Microsoft Windows operating system registry problem that is causing your antivirus software, to no longer work properly.
If you do not want to waste time trying to troubleshoot your failing antivirus software program, you can always perform a Microsoft Windows operating system restore. You can click the Microsoft Windows ten operating system start menu icon in the lower left corner. Then you can select "Search" and type in "System Restore".
Now you will want to click on "Create a restore point". A "System" properties window will open up. You should be in the "System" protection tab of that window.
You can then click on "System Restore". Another "System Restore" window will open up. Then you will want to click on "Next". In the next window you will be able to select your restore point.
Also, you can place a check in the "Show more restore points" box. What you want to choose here is a date and time before you were having your current problem. You can choose a restore point back to before you were having your current computer problem(s).
Now you can click on "Next". In order to begin the Microsoft Windows operating system restore, you select "Finish". Your computer will have to reboot in order to restore it back to the restore point that you picked.
Whenever connecting to public networks like Internet cafes, you should proceed with caution. Microsoft Windows ten operating system will ask you if you want to connect to a public or private network, when you first connect to a different network interface. You need to understand the difference between a public network or private network.
A public computer network basically is one that is wide open and available to anyone. A private network is one that you would use at home or your office. Private networks are supposed to become more secure.
Public networks can place your computer at risk. Anyone connected to that same network, could possibly see your computer name, shared data, etc. Somebody could circumvent your computer security just by seeing your computer name.
All they would have to do is ping your computer name and then obtain your Internet protocol address. With this information they could potentially break into your computer. Also, you must become aware of any data shared on your computer.
On a public network any of these data shares can and will be accessible to everyone on that network. When in doubt you probably want to always connect to “Private” when using a public Internet connection. It does not matter if it is at a library, Internet cafe, coffee shop, etc.
If you want your computer to remain more secure, then choose “Private”. If you decide to connect with “Public” network, especially on a Microsoft Windows operating system computer, you had better have your computer locked down. You will want to make certain at the very least the Microsoft Windows operating system firewall is turned on.
You do not want to enable file and printer sharing. Also, you can make certain that your computer requires a password to logon. I would not recommend that you ever choose “Public” network when using public Internet connections. However, it is your choice and you have been warned.
This individuals problem with their Avast antivirus computer software program, may have been the result of them connecting to an Internet cafe. These instructions and tips were written for a computer with Microsoft Windows ten operating system, However, you could use these tips and instructions as a basis point for other Microsoft operating systems.
Avast Antivirus Stopped Working – Troubleshooting Tips Video Transcript
this is Aaron with anetcomputers.com
with another video for you today another
Quagmire dealing this time with Avast
antivirus so this video is about how to
fix avast antivirus that has stopped
working we can go over some of the
details because that's important when
troubleshoot so this is their request
for btim I am visiting Lexington
Kentucky from Australia I have been
having trouble opening my avas antivirus
for several days since I stayed in
Washington District of Corruption the
current license expires in May in
desperation I have just purchased a new
subscription for two additional years
and I have downloaded it to my computer
cannot I I just heard a
noise I I don't know I don't know I just
somebody just distracted me but I cannot
complete the installation I have been
through the process as far as the screen
that shows the installation in progress
but after that I don't get a screen
saying installation complete and then
help Okay so this turned into a huge
Quagmire I'm not going to lecture
because of time constraints but
basically if you're patient in a few
moments I'm going to tell you what fixed
this problem now they claimed that they
downloaded a newer version of avast
antivirus software however they were not
100% certain I don't I don't understand
that how can you install software on a
computer and not know within with 100%
certainty that that's a different
version or an upgraded version I don't
man okay then they went ahead and ran a
scan now you don't always need to
necessarily download and install the
latest version of your antivirus
software however that could be
productive okay I mean it is good to
update your antivirus software make sure
it's you know the newest you know what
I'm saying and I'm not talking about the
okay they claimed that when they
performed that full avac antivirus scan
that nothing worked with their AVS
software okay now this individual was
using Microsoft Windows 10 operating
system and I'm just going to cut to the
Chase and tell you what they did because
they just ran into all kinds of problems
that to me are not necessary just
forgetting what email address they used
it just come on man come on this is you
know well into the 2000s you know what I
mean I digress back to this video report
okay now they claimed that they visited
an internet cafe and that they may have
contacted a virus contracted a virus I'm
not going to lecture that deals with a a
public network and but here now this is
what fixed the issue all right this is
what I instructed them to do remove all
instances of avast antivirus in apps and
features then go ahead and download the
newest version from a avas official
website which I think is avast.com and
then go ahead and install it you will
have to make sure that you have a
working license key so you better know
what your license key is you always want
to save the email that had the license
key or the packaging that they had the
license key again this is well into the
2000s no more excuses you know what I'm
right this is what fixed it you can
perform a system restore now you could
go ahead and you know remove and and you
know from apps and features and then
install avas however there is a problem
with the Microsoft Windows operating
system among many one is the registry
the Microsoft Windows registry is
terrible because it gets cluttered with
all kinds of crap also software programs
don't do not clean up after themselves
well and there's a tool called CA
cleaner you do not have to use CA
cleaner that is my preferred tool on
microc micros slop Wind Blows operating
system CA cleaner you could perform a
clean session and a registry scan but
you know what why waste all that time
when you can use Microsoft Windows
system restore and that's what fixed
their issue you can restore your
computer back before you had this
problem with the avas antivirus software
all right and here are the
instructions what you do is you click on
create a restore
point then a system properties window
will open up and then you should be in
the system protection tab of that window
then you're going to click on system
restore and then another system restore
window will open up and then you'll want
to click on
next in the next window you will be able
to select your restore point if what you
do is you place a checkbox in the show
more restore points well you place a
check in the show more restore points
box look for it so you know if it just
depends on whether or not and I hear
another I hear mut barking you can't
make this play this up man I'm getting
distracted a lot in this video and I'm
and I'm getting really upset about it
but I'm trying to control myself and
just finish this video okay so if there
is more than one restore
point and then if you get if you get the
option of show more restore points click
the check in the box and it'll show more
restore points what you want to do is
choose the Windows system restore point
back before before you had this problem
if you can remember you know what I mean
and then choose that restore point and
then Microsoft Windows operating system
will restore the image back to that time
then you would click on next and then in
order to begin the system restore you
would click on finish and then your
computer will have to reboot in order to
restore the image the restore point that
chose and I'm not going to lecture about
public networks and blah blah blah blah
blah and you should never forget the you
I just I don't understand it you're just
mucking around wasting time you forgot
your email address you use for your your
antivirus prescription what else is this
this is this person just I don't
understand it so let's move along from
that that is it that is how to fix your
antivirus that stopped working all right
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