You need help with fixing a Windows blue screen death issue. Your not computer literate. Your PC keeps shutting down, restarting and freezing up.
Where can you get help with this problem? You have copied and pasted one of those screens that you get. You have tried to download fixes.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8000271C3D5
BCP3: FFFFFA6008061220
BCP4: 0000000000000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Files that help describe the problem:
C:WindowsMinidumpMini040212-11.dmp
C:UsersGaynellAppDataLocalTempWER-82898-0.sysdata.xml
C:UsersGaynellAppDataLocalTempWERF92C.tmp.version.txt
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Have you performed any anti virus or malware scans? Also, have you run a hard drive diagnostic test? You could try removing and reinstalling your video drivers.
Also, have you tested it in any of those safe mode options? I recommend malwarebytes and ccleaner scans. If it runs without blue screening in any of those safe mode options, then it is most likely a drivers issue or malware/virus issue.
I recomend you download and run a free MalwareBytes scan. Make sure malwarebytes is updated before you begin that scan. Also, please download and install free CCleaner after running malwarebytes.
Use CCleaner for cleaning your PC and registry cleaning. You may need to run both clean and registry scans more then once. If you click on that blue “Download Now” button it should download a version that will work on XP, Vista, or 7.
It is preferable to run those scans at least malwarebytes scan in safe mode with networking. Malwarebytes program might want you to reboot your computer to completely remove any threats found.