You have a laptop computer with Microsoft Windows Vista operating system installed. Google Chrome web browser was working well and now will not open. Your only web browser working normally is Mozilla Firefox.
You have not loaded any new software or made any changes to your computer operating system. Your internet service provider is America Online and you have checked Microsoft Windows firewall settings. You have made no major changes to your laptop computer either.
You can try performing a Microsoft Windows Vista operating system restore. Basically, you choose a date and time before your problem started occurring and then restore Microsoft Windows to that time frame. You will want to open System Restore by clicking on a Microsoft Windows operating system Start menu button.
Then clicking on All Programs. Now clicking on Accessories. You will want to click on System Tools.
Then clicking System Restore. If you are prompted for an administrator password or confirmation, you will want to type a password or provide confirmation. Since you have not made any major changes to your laptop computer you will not be losing any of those changes.
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