Your DVD-RW will not work, it opens, spins and when you use Add/Remove new hardware in Windows device manager, a message you get is “New hardware found”. Windows claims it can’t load driver, with error 39. After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.
1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders
4) This folder is a DVD/CD-ROM Drive Class Description in Windows registry. Look for any of following names in a right hand column.
5) If any of those above keys shown in step 4 are listed, right click on them and choose Delete.
6) After deleting those keys, close Windows Registry Editor.
7) Reboot your computer
8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that a yellow exclamation and error code on that CD or DVD drive is gone.