Another computer problem on a Microsoft Windows operating system. This time an antivirus software problem. I am not a big fan of McAfee products.
However, I earn supplemental income answering computer and technology related questions on a third party website. Here is the original request:
“I do not believe my virus protection is active. I am trying to connect setup an SSL connection and it is failing. I am getting rejected when it checks my virus software to see if is active.
I see the McAfee software says my PC is at risk”
This individual had a Hewlett Packard Beats Studio with Microsoft Windows Windows 7 operating system installed. I was able to remotely connect into this computer and fix this issue. The first thing I did was start a system file check scan with the following command:
You will need to open a command prompt with administrator rights to run a system file check. Also, I ran a spyware scan with my preferred spyware tool. This software found 9 major malware objects.
This required a restart of this computer to completely remove this malware and or spyware. Also, I used my preferred PC optimization tool. This tool found over 6 gigabytes of junk files and 1500 objects cluttering the Microsoft Windows registry.
Initially, this customer did NOT know whether or NOT their McAfee LiveSafe antivirus software was active or not. This was easy to find out as all you have to do is right click the McAfee software icon in your task bar and then choose “Verify subscription”. Their McAfee LiveSafe virus subscription was active.
However, the real time virus scanner was NOT and would NOT activate. I tried manually activating this service via services.msc to no avail. Also, I could NOT start a virus scan, as that would fail.
I tried reinstalling McAfee LiveSafe antivirus on top of itself but that did NOT fix these problems. I ended up recommending that this customer login to their McAfee account. Sure enough their subscription was indeed active for multiple computers.
Also, you can reinstall McAfee from your online account. I then removed McAfee LiveSafe antivirus successfully by entering “Programs and Features” on Windows 7 operating system. Highlight McAfee LiveSafe and then choose “Uninstall”.
It is really that simple. This computer needed to restart to completely remove this software. I was not able to remotely connect again as the remote software password changed.
I tried contacting this customer twice and they failed to respond. Many Americans, and this was an American, are extremely selfish and rude. Anyways, usually on this third party website whenever a customer is silent, most likely means I helped fix their problem.
Now all you have to do is login to your McAfee LiveSafe account, download and reinstall McAfee LiveSafe. There was actually a “Reinstall…” link when this customer logged in earlier. These instructions were written for a Hewlett Packard computer with Microsoft Windows 7 operating system.
You can certainly use them as basis point to install McAfee LiveSafe antivirus software on other computer hardware and Microsoft Windows operating systems.