Another request on a third party website where I earn supplemental income answering computer and technology related questions. This request deals with printers. I almost never like dealing with printers.
Basically, the only printer issues I deal with are new printer installs and installation of printer software. Here is the original request:
“I am trying to install an installation disc on my computer, and it is saying contact my administrator. HP photosmart 335.”
Here is my response. What operating system are you using? For example Microsoft Windows 7, 8, or 10.
You can download that HP Photosmart 335 software for your printer. This Hewlett Packard printer supports Microsoft Windows 2000, Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows 7, Microsoft Windows 8, and Microsoft Windows 10 operating systems. You notice how I did NOT waste time fucking around trying to help them get the software installed from the CD-ROM?
I cut to the chase and offered them a download. When you browse that link above, your computer operating system should be detected. If it is NOT, make certain you choose the operating system you are using.
You can click on “Change”. Expand “driver product installation software” and you should see your software download. Newer operating systems like Windows 7, 8, and 10 might not have a software download. This is one of the few times I have run across a Hewlett Packard printer installation where you first connect the printer and then allow Microsoft Windows to load a driver.
Make certain you choose the correct version of software if their is a download available. X86 32 bit or x64 64 bit download. If your operating system does NOT have a download available, then you can install it by first connecting your Hewlett Packard Photo Smart 335 printer to your computer.
Once you finished downloading the installer, double click it to begin the printer installation. Follow the on screen prompts and do NOT connect your Hewlett Packard printer until instructed. If you do NOT see a printer download this means you must add your printer from with in Microsoft Windows operating system.
Connect your printer to your computer with a universal serial bus cable or through your local network so that Microsoft Windows operating system can detect your printer during this print driver installation. Now you want to open up “Add a printer” wizard. You can find this wizard in “Control Panel”.
Now you want to test the driver installation. Try to print a test page. Also, try to perform a test scan.
If all goes well and the driver installed successfully, then you should be able to both print and scan. These instructions were written for Microsoft Windows 2000, Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows 7, Microsoft Windows 8, and Microsoft Windows 10 operating systems. These are general instructions pointing you to the right direction.
As long as you know how to browse to “Control Panel” you should be able to follow a long. You can always type in “control panel” without quotes into a search bar in which ever Microsoft Windows operating system you are using, if you do NOT know how to browse to control panel directly.
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