A viewer of a video on the Anet Computers YouTube channel asked me to troubleshoot why only certain keyboard keys on their Asus laptop would not work.
Md. Hasan R*****
“Hi, my some key are don’t working,how can I active these are? My laptop ASUS intel core i3 -5010U,2.1 GHz. Inactive keys are N & M & L & , & L & O & word key 9.
please advise how can I active it.”
Without knowing the exact Asus laptop model number, I am limited to a certain extent. However, I can give out some quick tips. First thing you could try is to plug in an external keyboard to your laptop.
If you are receiving the same problem then it could be a keyboard configuration setting. You can access in Microsoft Windows operating system “Control Panel” then look for “Region and Language” and make sure everything is set to your country for example the United States. Since I do not know what operating system they are using I am limited in my troubleshooting ability.
If this does not fix your laptop keyboard stopped working for some keys than you can try removing your laptop keyboard from Microsoft Windows operating system device manager. You can access “Control Panel” and look for “Device Manager”. Once in device manager you can look for your Asus laptop keyboard under “Keyboards”.
You might just see an “HID Keyboard Device”. HID stands for Human Interface Device. You will want to right click this keyboard and select “Uninstall device”.
You can either reboot your computer so that Microsoft Windows operating system detects and loads a driver again or click on the “Scan for hardware changes” icon in device manager. Now you can test to see if those keys started to work correctly or not. Another option you can try is to right click your keyboard and select “Update Driver”.
You can try updating your keyboard driver with either “Search automatically for updated software driver”, download, or optical drive with “Browse my computer for driver software”. Finally, you can boot your computer into Microsoft Windows safe mode. If all keys work in Microsoft Windows safe mode, then there your problem is with normal Microsoft Windows mode.
You can always restore your computer back to when all those keys on your keyboard worked with Microsoft Windows operating system restore tool. You may need to install Microsoft windows operating system again if all else fails. If some of your keys still do not work, you can try reseating your Asus laptop keyboard connector on the motherboard.
However, this will require you to physically take apart your laptop. There is a possibility that you have a faulty keyboard hardware device.