Another computer problem on a third party website where I earn supplemental income answering computer and technology related questions. This time a Microsoft Windows operating system customer was having problems with their Windows digital video disc player. This commercial digital video disc player software would just sit at Loading to no avail.
Here is their initial communications:
I bought a CD app so I can watch CD's. I cannot get it to work and all the help is on line and I am really dumb on following direction on line. Next they keep asking for my account Pass Word and Email Address but nothing works so it go nowhere.
Don't know where to turn.
I went through the proverbial software troubleshooting steps. I checked to make sure that more than one Microsoft Windows digital video player process was not running. I was able to repair this application from within Apps and Features.
Also, I ran both Cleaner and Registry scans with a preferred personal computer optimization tool. I ran a system file check scan using the following command:
sfc /scannow
You need to type this command into a command prompt with administrator rights. All of the a fore mentioned steps did not fix this Loading problem. I went into Settings then Update & Security.
I clicked on Check for updates. There were a few updates missing. A quite large update downloaded and installed.
This update required a reboot. Once this Microosft Windows ten operating system based computer rebooted, the Windows digital video disc player worked correctly. This is only a potential solution, as your computer may have different problem(s) causing this application to not work correctly. As of the time of this blog post creation, Microsoft charges $14.99 for this application.
Microsoft Windows Media Player by default will not play digital video discs without installing the proper digital video disc codecs. Most digital video disc codecs for Windows Media Player are commercial. However, if you were not able to fix your Windows digital video disc player from getting stuck at Loading, I will provide you a bonus tip and link.
A preferred media player for Microsoft Windows operating system is FREE and open source. It will play most digital video disc movies. I am not sure if Microsoft will issue a refund if end users cannot successfully load a digital video disc. Also, the ratings for this application on the Microsoft Windows Store are not very high.
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