I received another Microsoft Windows ten operating system request. Imagine that with the world's worst operating system. Anyways, here is the original initial request quoted verbatim:
Can't print to either of my printers from my laptop after a Microsoft Windows update. Can you please tell me how to get these working again.
Here is my response:
You may need to install that printer software again. At the very least you will want to try to verify if the printers are listed in Printers and scanners on Microsoft Windows ten operating system or Devices and Printers in Microsoft Windows seven operating system. Are these printers connected with universal serial bus or wireless?
If wireless, you will want to make sure the internet protocol address is correct for these printers in the printer properties. I can give you more detailed instructions if I know what exact version of Microsoft Windows operating system you are using. This individual was using a computer with Microsoft Windows ten operating system installed.
They kept receiving a driver not available error message. I was able to remotely connect and fix this proverbial Microsoft Windows ten operating system update debacle. First thing I performed was to browse into printer properties for both printers.
You can type in Printers & scanners into a search bar in Microsoft Windows ten operating system. Then you can select your printer by clicking on it. Now choose Manage.
You will want to go into printer properties by clicking on Printer properties on left hand side. You can document any important printer configuration settings. The internet protocol address should be listed in Location on the General tab.
You will want to make certain you document at the very least the internet protocol address if the printer(s) is connected wireless. Also, you will want to find out the exact printer model(s) in case you need to download printer drivers and software. Often times I am able to find the installation software for printer(s) on an individuals computer in the Downloads folder.
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However, I would not count on this. This individual had attempted to remove and install these printers to no avail. After documenting their printer information, I went ahead and went into Programs and Features and removed both printers.
Also, I browsed to Printers and Scanners and made certain there were no printers listed here. I proceeded to use a preferred PC optimization tool. I ran both cleaner and registry scans.
Microsoft operating systems are notorious for accumulating junk, temporary, cache, Internet cache, etcetera files. Also, the Microsoft Windows operating system registry entries for printers can become corrupt. I was able to install both printers successfully.
However, there were pit falls involved when I tried to just install that printer software again over the previous installation. You may run into issues where by after a Microsoft Windows ten update, that no matter what you try, you cannot fix a problem. This is when perhaps performing a Microsoft Windows ten system restore is apropos.
You can click on the Cortana search icon. Type in System Restore in a search box. Choose Create a restore point.
You should have been taken to a window with System Protection tab selected. In this tab click on System Restore. Click Next on Restore system files and settings.
Choose a restore point by clicking on one, then click Next. Try to choose a restore point back to before you were having this problem. Click on Finish in order to confirm your restore point.
Microsoft Windows ten operating system restore will need to restart your computer and can take awhile to run. Eventually Microsoft Windows ten operating system will boot normal. Hopefully, this will fix your problem.
Also, you could try removing that Microsoft Windows ten update that caused your printer(s) to quit working. This would require you to know the exact knowledge base that was installed. Here is an example fictitious knowledge base:
KB123456
This might not be feasible since often times Microsoft deploys multiple Windows ten updates at a time.