Nvidia Corporation announced today a voluntary recall of all their Shield Tablet personal computers. This company will replace all eight inch tablet computers sold between July two thousand fourteen and July two thousand fifteen.
Batteries in this tablet computer can over heat potentially causing a fire hazard. No other Nvidia products are part of this recall. You can obtain further information about this Nvidia Shield Tablet voluntary recall.
Nvidia recommends backing up your data and no longer using these devices except when necessary. Once you register for this recall you will then receive a new replacement tablet computer. You will be filing a claim in order to receive a replacement.
You will need to make sure your Nvidia Shield Tablet has the latest software installed. Then you will want to select an Apps icon then select a Settings icon. You will want to scroll down further and select About tablet.
Then you can select System Updates in order to verify that your tablet has current software installed from July first two thousand fifteen to more recent. Now you will need to identify your tablet's battery type. You will want to choose an Apps icon again.
Then you can select a Settings icon and then select an About tablet icon further down that screen. Now you will need to select Status in order to verify your battery type under Battery. There are two possible battery types. Either B01 or Y01.
If your Nvidia Shield tablet computer has a B01 battery type then that computer does not need a recall. However, if that battery type is Y01 then it will need replacement. You will want to select Y01 in order to begin a recall application on this tablet computer.
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You will see a recall notice on your screen with your device serial number. You will need to enter your serial number, first name, last name, postal address, city, country, telephone number, and email address, into this Nvidia Shield Tablet Recall Program registration page. You will need to select YES in a drop down list recognizing that your old tablet computer will be disabled remotely once you receive your new tablet replacement.
You can click on a Submit button at bottom of this screen. You will then need to enter your Claim number, you received after entering that above form, in an Enter Claim Number field and then click Next.
Do you have additional questions about this recall? Nvidia has a 888-943-4196 recall hotline phone number for Canada and United States customers and frequently asked questions page with international numbers.