One of my customers kept receiving an Unexpected Kernel Mode Trap error message while using their computer. Here is their question:
Two things. Popstate keeps stacking up in email account. Also computer has been shutting down very often stating PC ran into a problem and had to be shut down.
Happens where ever I might be working and shuts me down.
This individual was using a computer with Windows 10 installed. You can try to run an sfc scan in a command prompt window, with administrator rights. Also, you may want to run malware, spyware, and virus scans.
This invidual claims that they keep getting cut off by a message that keeps shutting down their system. They receive an unexpected kernel mode trap error. Are you able to open up command prompt?
You can press ctrl + alt + delete keys at same time. A blue window will open up. You want to choose “Task Manager”.
Once in Task Manager, click on “File” then choose “Run new task”. Type in “cmd” without quotes. Select a check in the “Create this task with administrative privileges” box.
Press “OK”. Type the following command into that command prompt:
sfc /scannow
I would recommend running sfc scannow three times especially if it finds errors on the first try. Also, it is recommended that you disconnect any external devices that might be causing this error. Disconnect any external hard drive, printer, USB flash drive, etc.
Plug each back in one at a time until you find the culprit. Right click the windows logo in lower left corner. Choose “Command Prompt (Admin)”.
Type in this command:
sfc /scannow
Run it three times. If you cannot open command prompt with above instructions, then right click windows logo and choose “Search”. Type in “cmd” without quotes.
Right click “Command Prompt”. Choose “Run as adminstrator”. Also, you can run a chkdsk scan in command prompt.
Type in the following command:
chkdsk c: /f /r
Type Y to schedule a chkdsk scan. Reboot that computer and a chkdsk scan should begin.