Another problem in the information technology sector world order. This time Fitbit Incorporated and the United States Consumer Product Safety Commission announced a voluntary recall. This recall is for Fitbit Ionic smartwatches.
These Fitbit Ionic smartwatches can overheat potentially causing a burn hazard. Fitibt Incorporated recommends that you cease and desist using their Ionic smartwatch. You can potentially receive a refund and discount of up to 40 percent off of approved future purchases from Fitbit Incorporated.
You can submit a refund request from Fitbit's refund center. You will first need to select the country in which you purchased your Fitbit Ionic smartwatch from a drop down list. Some countries require you select a state or territory from a second drop down list.
Now you will want to click on "Register". Another web page will open up. You are required to enter in your first name, last name, address, city, state, province, postal code, and country. Also, you will want to enter in your Fitibit account email address, you have access to, that is associated with your Fitbit Ionic smartwatch.
Click on "Next" and continue with any remaining prompts for information and steps. If your country is not listed in Fitbits refund center form, you will want to contact their customer service. Also, you can submit your Fitbit Ionic refund request over the telephone instead of online.
These are the local telephone numbers you can contact to submit your Fitbit Ionic refund claim.
- United States: +1 888 925 1764
- Australia: +61 1300 998 704
- Austria: +43 810206793
- Belgium: +3280054367
- France: +33805080080
- Germany: +49 8003638451
- Hong Kong: +852 30711249
- Italy: +39 848780594
- Japan: +818003332509
- Korea: +82808221690
- Netherlands: +31208081244
- New Zealand: +64 800 461 292
- Singapore: +658004075038
- Spain: +34911231360
- Sweden: +4620881379
- Switzerland: +41 225000001
- Taiwan: +886 277047767
- United Kingdom: +44 808 164 9035
- International toll charges might apply:
- 1 213-328-5250
- +44 20 4571 8386
Around one million of these dumb devices, er I mean smartwatches were sold in the United States. Another 693,000 were sold internationally. These are the model number and color combinations from these Fitbit Ionic smartwatches.
|
Ionic FB503CPBU |
Slate Blue and Burnt Orange |
|
Ionic FB503GYBK |
Charcoal and Smoke Gray |
|
Ionic FB503WTGY |
Blue Gray and Silver Gray |
|
Ionic FB503WTNV |
Adidas edition with Ink Blue and Ice Gray and Silver Gray |
You may receive a refund up to $299 United States dollars. Also, you will receive return packaging with prepaid shipping label to return your Fitbit Ionic smartwatch. You may receive a discount code of up to 40 percent off of a future Fitbit purchase.
These Fitbit Ionic smartwatches were sold at Best Buy, Kohl’s, Target, Amazon.com, and Fitbit.com. The recall number associated with this Fitibt Ionic smartwatch is 22-089.
Fitbit Ionic Smartwatch Recall Instructions - Video Transcript
00:04
sjsuppers.com ultravideo powder
00:08
there's a product recall today
00:10
this comes from the united states
00:12
computer product safety commission
00:15
and the fitbit ionic smart watch
00:19
has a major problem one problem is that
00:22
it can overheat and
00:26
perform a burn hazard
00:28
now one million were sold in the united
00:30
states and then around what six hundred
00:32
thousand were sold internationally
00:36
this deals with the ionic
00:39
pitfit smart watch
00:41
it has a lithium ion battery it can
00:45
overheat
00:47
it can burn you
00:49
it can pose a burn hazard
00:51
they recommend a refund this is a
00:53
voluntary refund this was released today
00:57
again 1 million in the united states and
01:00
around
01:01
what 693 000 was sold internationally i
01:04
think even international customers can
01:06
request a refund
01:08
in a few minutes i'm going to give you
01:10
exact instructions on how to
01:13
receive a refund and potentially i think
01:16
40 percent discount off of previous
01:18
purchases this is the actual fit buyout
01:22
iconic
01:23
that
01:24
is susceptible to overheating and can
01:26
start on fire
01:29
okay
01:30
now there's a total free telephone
01:31
number but there's other international
01:33
numbers and i'll show you
01:35
where you can find those
01:37
888 925 1764 but this is you know
01:40
toll-free for i would say most united
01:42
states customers
01:46
anything further or not i thought this
01:48
was very ironic these are the model
01:49
numbers they're very important but look
01:52
at the colors burp orange
01:54
and charcoal smoke great
01:58
you can't make this up
02:00
those were the colors of the
02:02
fitbits i on it that get it
02:06
some of them overheated because of the
02:08
battery and burn people
02:10
now here's the model numbers fb5003cpbu
02:17
fp503gybk fb503wtgy
02:21
fb503 wtmb they are all ionic
02:25
models just the ionic none of the other
02:28
ones
02:35
i think even fitbit recommends if you
02:36
stop using them
02:38
now you will receive a prepaid packaging
02:41
with
02:42
shipping label what else
02:45
up to a 299 refund
02:48
a discount code for forty percent off
02:51
select fitbit devices future orders
02:54
now supposedly there were 115 reports in
02:56
the united states 59 reports
02:58
internationally of the battery
03:00
overheating 78 reports burn injuries in
03:03
the united states
03:05
two
03:06
of them were third degree burns four
03:08
were second degree burns
03:10
there were 40
03:12
reports of burn injuries internationally
03:14
i'm not sure
03:15
if they were first degree second degree
03:17
third degree
03:18
100th degree i do not know now these
03:20
fitbit ionics were sold at best buy
03:22
kohl's target and other
03:25
retailers
03:26
some of them were sold on amazon.com and
03:29
fitbit.com
03:31
between september of 2017
03:34
to december of 2021
03:37
all right
03:38
and for all the recall number is 22089
03:42
2208.99 now let's get to the
03:46
fitbit website
03:48
and i will show you
03:50
what you need to do
03:51
to receive a refund and what 40
03:54
possible discount
03:57
now this was a voluntary recall that
03:59
what that means is that
04:01
this bureaucracy
04:04
which is kind of ironic
04:09
you know the consumer part safety
04:11
commission since when have governments
04:12
ever care about safety people and since
04:16
london government's protected people
04:18
anyways i don't want to take us about oh
04:20
that's right i'll get censored off
04:21
youtube i may get this video
04:24
removed
04:26
it's a volunteer what that means is that
04:28
this corporation fitbit was not forced
04:30
to
04:32
accept a refund or
04:35
a rebate or anything okay now this comes
04:38
from fitbit.com voluntary safety recall
04:41
of their ionic smart watch only their
04:43
iowa ionic if you do not own an ionic
04:47
you do not need to worry not yet
04:49
i do not know about
04:51
those batteries either but i'm just
04:52
saying
04:57
it's only specific to fitbit ionic
04:59
devices
05:02
now what you'll want to do is you'll
05:04
want to visit the refund center and i
05:07
will show you that as a separate uniform
05:09
resource locator fitbit ionic.com
05:14
well fitbit
05:16
ionic.expertinquiry.com
05:19
but before that i want to show you
05:22
the telephone numbers because they have
05:24
multiple telephone numbers
05:27
for international
05:29
so the top one is the united states i
05:30
think i already read over that one
05:32
australia austria belgium france germany
05:34
hong kong italy japan
05:36
korean
05:37
netherlands new zealand spain sweden
05:39
switzerland taiwan united kingdom and
05:42
international total charges may apply no
05:44
no no you're not going to blame me nope
05:47
i am not responsible for any
05:49
long-distance charges that's all up to
05:50
you that we need to verify and you know
05:53
i'm saying but these are local to
05:55
possible placebo local telephone numbers
05:57
if you reside in these other abstract
05:59
nation states
06:02
now if you're not in any of these
06:04
abstract nation states
06:06
then you can contact
06:09
fitfit via chat
06:11
telephone well
06:14
yeah via chat
06:16
unless you're able to call that 800
06:18
number and not get charged okay now what
06:21
i want to do is show you the actual
06:24
form
06:25
that you're supposed to fill out
06:27
it's in the refund center
06:29
which is right here this is a separate
06:31
uniform resource locator on screen at
06:34
the top
06:35
easy to just type in to your web browser
06:38
no excuses anymore
06:40
fitbit ionic recall please complete the
06:43
form below
06:44
to begin your registration process
06:46
however i tried this
06:49
in brave web browser and i don't think
06:52
it functions properly
06:54
what you'll do is you're going to select
06:56
your country that you reside in or the
06:58
country that you order the fitbit
07:00
probably most likely what you'll want to
07:02
do but you know what i'm saying so just
07:04
choose any country
07:08
and then
07:09
what you'll do is click on register but
07:12
you notice how the register doesn't show
07:14
up and i'm using oh there it is you know
07:16
what it finally worked earlier it didn't
07:18
work
07:19
i'm using brave web browser i don't want
07:21
to go into all the details but there's
07:23
an option that will block certain
07:24
aspects of a website and i disable that
07:27
and it still wouldn't show up now it
07:28
seems to work okay now you're going to
07:30
click on register
07:32
now again if your abstract minister
07:35
state is not listed in this drop down
07:38
or you cannot find the telephone number
07:40
for your abstract nation state
07:42
click on the contact us help.fitbit.com
07:46
ionic
07:47
and there are multiple ways to contact
07:49
them i think even twitter
07:51
you can send a message on their twitter
07:55
which i don't use twitter
07:57
because it censored oh oh oh that's
08:00
right you
08:02
youtube
08:03
should be known as
08:04
we censored you
08:07
too okay so click on register
08:10
and i have not tried this because
08:11
earlier it did not work
08:13
so it's going to take you to another
08:15
website intake.sedgwick.com
08:19
and we'll find out okay you're going to
08:21
have to everything with a
08:23
star
08:24
is required your first name
08:27
last name
08:28
your address including the state or
08:31
province city postal code country is
08:34
required
08:36
and then your name nation state and
08:38
then uh i guess if you maybe if you have
08:41
an apartment or unit number you might
08:44
want to have that that have this length
08:53
anything else that is mandatory oh
08:56
fitbit account email address
09:00
now you want to make sure the address is
09:02
correct it will be used to contact you
09:04
regarding your recall please ensure that
09:06
the address is complete and correct
09:08
before proceeding and then you'll want
09:10
to enter in your email address
09:12
associated with your fitbit account i my
09:14
logic tells me that if you still have a
09:17
fitbit and a fitbit account
09:19
the email address that you have access i
09:21
would use that email address
09:23
you know i'm saying that it is also
09:25
connected to your fitbit
09:27
i'm not going to fill this out because i
09:29
actually don't have a ticket i don't i
09:31
don't need to use some electronic device
09:34
to stay fit and healthy
09:37
then once you're done you would click on
09:40
next but it's going to error out
09:43
it's going to warn me
09:46
okay please dissolve issues below all so
09:49
that's
09:50
pretty self-explanatory
09:52
and i think what you'll end up doing is
09:55
they'll send you a postage paid
10:01
label
10:02
and also
10:03
packaging so that you can return your
10:05
fitbit watch
10:07
to them because they're dangerous well
10:09
duh i already went over that
10:11
and then once they receive it and
10:13
process it you'll receive through what
10:15
up to 299
10:17
and then i think 40
10:19
discount off of a previous purchase on
10:22
select
10:23
and i don't know i do not know which
10:25
ones that you would get 40 off so these
10:28
are the instructions to properly
10:30
submit your fitbit ionic product recall
10:35
adios