Life’s Good electronics company has decided to provide full refunds to customers with Life's Good Nexus 5X smartphones that suffer a boot loop problem. At the time of this blog post creation, actually this Google Android device has now been discontinued. This boot loop issue was caused by faulty hardware.
However, Lifes Good does not have appropriate hardware parts to rectify this issue in stock. This company will issue a full price refund to customers with an affected device. Lifes Good Nexus 5x’s with this problem will not boot to a home screen and then will start booting itself again causing an infinite boot loop potentially.
You can obtain a full refund as long as your device is still under warranty and obviously has this boot loop problem. One user whom sent his phone to Lifes Good repair received this email response from this company:
“Thank you for choosing LG Electronics for your mobile device! We recognize that you have numerous options when selecting a mobile device and it is our priority to provide you with the highest quality products and service. We’re sorry to hear that you’ve experienced a problem with your LGH790 and appreciate you giving us the opportunity to provide a warranty repair.
We have received your device at our repair facility but currently a part to complete the repair is out of stock and is no longer available. To rectify this issue, we would like to offer you a refund for the full amount of your device. That amount will be determined by your sales receipt.
Your refund can take approximately 4 weeks to receive due to the holiday. Please reply to this email should you have any questions or concerns.”
You can contact Life’s Good support using online chat Monday through Friday from 7 AM unitl midnight Central Standard Time, by sending an email message, and or by placing a telephone call to 1-800-243-0000. Since this Lifes Good Nexus 5P smartphone was discontinued there may not be that many still in use today. However, you may be able to use this Lifes Good support information if you ever need to contact Lifes Good technical support.