Life’s Good electronics company has decided to provide full refunds to customers with Nexus 5x that bootloop. This device has now been discontinued. This boot loop issue is caused by faulty hardware.
However, LG does not have appropriate hardware parts to rectify this issue in stock. This company will issue a full price refund to customers with an affected device. Nexus 5x’s with this problem will not boot to a home screen and then resets.
You can obtain a full refund as long as your device is still under warranty and obviously has this boot loop problem. One user whom sent his phone to LG repair received this email response from this company:
“Thank you for choosing LG Electronics for your mobile device! We recognize that you have numerous options when selecting a mobile device and it is our priority to provide you with the highest quality products and service. We’re sorry to hear that you’ve experienced a problem with your LGH790 and appreciate you giving us the opportunity to provide a warranty repair.
We have received your device at our repair facility but currently a part to complete the repair is out of stock and is no longer available. To rectify this issue, we would like to offer you a refund for the full amount of your device. That amount will be determined by your sales receipt.
Your refund can take approximately 4 weeks to receive due to the holiday. Please reply to this email should you have any questions or concerns.”
You can contact Life’s Good support via chat Monday through Friday 7AM-Midnight Central Standard Time, email, telephone at 800-243-0000.